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Ari Subowo
Departemen Ilmu Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
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RESPONSIVE GOVERNANCE DALAM PENGEMBANGAN PORTAL SEMARANG SATU DATA DI DINAS KOMUNIKASI INFORMATIKA STATISTIK DAN PERSANDIAN KOTA SEMARANG Audrey Al Fahri, Aulia; Santoso, R. Slamet; Subowo, Ari
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45128

Abstract

The issuance of Presidential Regulation Number 95 of 2018 concerning Electronic- Based Government Systems (SPBE) is a new challenge for the government to provide fast and accurate services because the use of information and communication technology (ICT) will make information systems within local governments connected online so that people can obtain services that are fast, precise, easy, and cheaper. Basically the implementation of using websites in government services aims to improve public services by being more responsive to the public through online-based websites. The problem in this study is the absence of a two-way feature and the government's lack of responsiveness in managing the Semarang One Data Portal which causes a lack of community participation in its development. The purpose of this study is to analyze Responsive Governance in the development of the Semarang One Data Portal and to find out the determinants of the success of Responsive Governance in the development process of Semarang One Data at the Office of Communication, Statistical Informatics and Encryption of Semarang City with reference to the theory of Responsive Governance by the Agus Dwiyanto, 2008. Methods This research is descriptive using a qualitative approach and the informants were taken from the Semarang City Communication Informatics and Coding Service.
ANALISIS COLLABORATIVE GOVERNANCE DALAM PENGEMBANGAN OBJEK WISATA MUSEUM KOTA LAMA SEMARANG Ifaf Agasinta, Ismah; Subowo, Ari; Santoso, R. Slamet
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43573

Abstract

Semarang city is one of the cities that has great potential in the tourism sector. Various types of tourism are offered, one of which is cultural and historical tourism. Semarang Old City Museum is one of the historical tourist destinations in Semarang City. The development of the Semarang Old City Museum is still said to have not gone well allegedly because the collaboration between the government, the private sector, and the community has not been optimal. This research aims to describe the stages of the collaborative governance process and the factors that influence the collaborative governance process in the development of the Semarang Old City Museum attraction. In this study, researchers used qualitative research methods with data collection techniques through interviews, observations, and documentations. The results of this study indicate that the collaborative governance process in the development of the Semarang Old City Museum can be said to be sufficient because the five stages of the collaborative process still have aspects that need to be improved and there are three factors that have not gone well, namely membership, communication, and resource factors. The researcher provides suggestions to improve the collaborative process and improve communication and collaboration resources so that the development of the Semarang Old City Museum can run optimally.
Pelayanan Poli Umum Puskesmas Jatibening Baru Kecamatan Pondokgede Kota Bekasi Andika Wicaksono, Nabil; Santoso, R. Slamet; Subowo, Ari
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43803

Abstract

Health is a basic human need. Therefore, the government has an obligation to fulfill the needs of public health services. One form of government effort in providing quality health services to the community is through the Community Health Center (Puskesmas). However, the services provided by Puskesmas still have various problems, namely there are still many community complaints related to infrastructure facilities at Puskesmas, timeliness of services, and the attitudes and behavior of Puskesmas officers. In this case, some facts in the field found that the Jatibening Baru Health Center still does not have binding regulations related to the implementation of quality services. This study analyzes the quality of service of the Jatibening Baru Puskesmas, especially in the General & Elderly Poly Service, using conclusions from service quality theories derived from Zeithaml, Pasaruman, and Berry and analyzes factors that hinder service quality using conclusions from the theory of factors affecting service quality derived from Moenir using a qualitative descriptive approach. The data collection techniques used were observation, documentation, and interviews. The results showed that the quality of the Jatibening Baru Health Center was still not optimal in the dimensions of tangible, reliability, responsiveness, and assurance. This condition is motivated by several factors that still hamper related to awareness factors, organizational factors, income factors, ability and skill factors, and service facility factors. Researchers provide recommendations to answer the research problems that have been analyzed, namely by improving the dimensions that are still not optimal.
PERAN TENAGA AHLI FASILITATOR PENANGANAN PENGADUAN CEPAT RESPON MASYARAKAT (CRM) DI PROVINSI DKI JAKARTA Mashpufah, Raina Nurvita; Santoso, R. Slamet; Subowo, Ari
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42320

Abstract

Cepat Respon Masyarakat (CRM) merupakan kanal pengaduan milik Pemerintah Provinsi DKI Jakarta yang didirikan pada tahun 2017 serta berhasil menyelesaikan 958.656 aduan masyarakat dengan presentase penyelesaian mencapai 98,9%. Pemerintah Provinsi DKI Jakarta melalui Biro Pemerintahan menunjukan sikap yang responsif melalui kehadiran Tenaga Ahli Fasilitator sebagai petugas penanganan pengaduan. Penelitian ini bertujuan untuk menganalisis peran dan faktor yang mempengaruhi keberhasilan pelaksanaan peran Tenaga Ahli Fasilitator. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengambilan data metode wawancara, observasi, dan dokumentasi. Peran Tenaga Ahli Fasilitator dilihat berdasarkan kewajiban, hak, dan perilaku yang diharapkan serta menggunakan teori milik Jim Ife (1995) tentang fasilitator terdiri atas; Peran Keterampilan Fasilitatif, Edukasional, Perwakilan, dan Teknis. Sedangkan faktor yang mempengaruhi keberhasilan peran dilihat menggunakan teori milik Effendy (2008) meliputi faktor internal berupa usia, pendidikan, ruang lingkup pekerjaan, dan motivasi sedangkan faktor eksternal meliputi lingkungan sosial, fasilitas, dan media. Hasil penelitian menunjukan Tenaga Ahli Fasilitator telah menjalankan kewajibannya dengan baik dan berperilaku secara professional sementara hak Tenaga Ahli Fasilitator belum dipenuhi secara keseluruhan. Peran Tenaga Ahli Fasilitator berjalan dengan baik dilihat berdasarkan peran keterampilan fasilitatif, edukasional, perwakilan, dan teknis meskipun tidak semua peran dijalankan oleh mereka. Faktor internal dan eksternal secara keseluruhan mempengaruhi keberhasilan pelaksanaan peran Tenaga Ahli Fasilitator meskipun pada aspek fasilitas dan media kerja masih terdapat keterbatasan. Terdapat temuan berupa faktor lainnya yang mempengaruhi keberhasilan pelaksanaan peran Tenaga Ahli Fasilitator, terdiri atas: pengalaman yang dimiliki dalam bidang pelayanan publik, fasilitas tambahan berupa luangan khusus yang dilengkapi perangkat digital dan seragam bagi Tenaga Ahli Fasilitator, serta kejelasan regulasi yang digunakan sebagai pedoman acuan dalam memvalidasi tindak lanjut aduan masyarakat.
IMPLEMENTASI PROGRAM KELUARGA HARAPAN (PKH) DALAM UPAYA PENANGGULANGAN KEMISKINAN DI KECAMATAN HARAPAN DI KECAMATAN GAYAMSARI KOTA SEMARANG Dela Putri Bestari, Kinanti; Santoso, R. Slamet; Subowo, Ari
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45193

Abstract

Poverty is a problem that occurs in every country, especially in developing countries like Indonesia. The government has taken various policies to solve the problem of poverty, one of which is through empowering poor families, namely the Family Hope Program (PKH). The Family Hope Program (PKH) is the development of a social protection system which aims to alleviate and help poor families with the hope that this program can reduce poverty. The method used is a qualitative-descriptive approach with data collection techniques through observation, interviews and documentation. The theory used in this research uses Merilee S Grindle's Policy Implementation Model theory which consists of two large dimensions, namely Policy Content and Implementation Environment. The results of the research show that the implementation of the family hope program has gone well but there are still several obstacles found, especially in terms of the degree of change desired regarding targeting within a year period regarding the number of KPM who must leave the transition period to graduate while resources are involved related to the availability of resources. human resources in the field and supporting facilities are still found to lack facilities for assistance in the field. This is also influenced by inhibiting factors such as lack of awareness among the community itself, there is a lack of human resources in dealing with beneficiary families, Facilitators of the Family Hope Program experience difficulties because the workload is not commensurate with the number of beneficiary families in Gayamsari District.
ANALISIS IMPLEMENTASI KEBIJAKAN PEMBATASAN LALU LINTAS DENGAN SISTEM GANJIL GENAP DI PROVINSI DKI JAKARTA Fathya Ammaliasari, Puspita; Santoso, R. Slamet; Subowo, Ari
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45161

Abstract

Congestion is the main traffic problem that occurs in DKI Jakarta Province. The DKI Jakarta Provincial Government together with the Department of Transportation (DISHUB) then implemented a traffic restriction policy using an odd-even system as an effort to deal with congestion problems in DKI Jakarta. This policy is a restriction on the use of four-wheeled vehicles according to vehicle plate numbers with the aim of reducing vehicle volume to overcome traffic jams. The aim of this research is to find out how the traffic restriction policy with an odd-even system is implemented in DKI Jakarta Province and to find out the supporting and inhibiting factors in policy implementation. The research method used is descriptive qualitative with data collection through observation, interviews, documentation, and literature study. The theory used is Merilee S. Grindle's Implementation Theory that consists of Content of Policy and Context of Implementation. The results of the research show that the implementers have carried out their duties well but still encounter obstacles such as an increase in vehicle volume and congestion on road sections where the odd-even policy is implemented. Supporting factors for policy implementation are good coordination between stakeholders, policy socialization, and good understanding from implementing officials, while inhibiting factors are lack of public awareness and resources in carrying out implementation.
KUALITAS PELAYANAN APLIKASI MOBILE PAKDE SEMAR HEBAT! DI BADAN PENDAPATAN DAERAH KOTA SEMARANG Neisya Rahma Isyak, Siti; Subowo, Ari; Santoso, R. Slamet
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45129

Abstract

This research focuses on the problems of local tax services through the Pakde Semar Hebat! mobile application. These problems include several features in the application that cannot be fully accessed on iOS-based mobile phones, the slow service process, the low number of application users, people who still often come to the service office rather than doing services through the application, and a workload exceeding the number of employees at the Regional Revenue Agency of Semarang City. The purpose of this study to analyze the service quality of Pakde Semar Hebat! mobile application at Semarang City Regional Revenue Agency, and to identify factors related to the service quality of Pakde Semar Hebat! mobile application at Semarang City Regional Revenue Agency. This research uses a qualitative method with a descriptive type with an informant selection technique, namely purposive sampling and to test the validity of the data using source triangulation and technical triangulation. The data collection techniques used were interviews, observation, and documentation. The theory used in this research is the five-dimensional theory according to Parasuraman which includes tangibles, reliability, responsiveness, assurance, and empathy and the theory of factors related to service quality according to Moenir which includes awareness factors, regulatory factors, organizational factors, ability and skill factors. The results showed that the service quality of Pakde Semar Hebat! mobile application at Semarang City Regional Revenue Agency is quite optimal, but some aspects still need to be improved.
IMPLEMENTASI KEBIJAKAN E-GOVERNMENT DI DINAS PENDIDIKAN KOTA SEMARANG DALAM LAYANAN PENDIDIKAN DASAR Sodikin, Fauzan Abdullah; Subowo, Ari; Suwitri, Sri
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43160

Abstract

This research examines how the implementation of e-government policies carried out by the Semarang City Education Office. This research was conducted using a qualitative descriptive method, by collecting data through interviews and direct observation both at the Semarang City Education Office and on social media used by officers to disseminate public information. The results obtained are the factors related to policy implementation, namely Communication Factors, Resources, Disposition and Bureaucratic Structure, only there are obstacles in the resource factor, namely the lack of PPID staff who are implementers of the policy, apart from that the supporting facilities have not been fulfilled . Even though the number of staff is inadequate, implementers have expertise in implementing these policies, namely being able to operate websites and social media as a means of disseminating public information. This is one of the supports for the successful implementation of the policies carried out.
ANALISIS COLLABORATIVE GOVERNANCE DALAM PENGEMBANGAN OBJEK WISATA MUSEUM KOTA LAMA SEMARANG Ifaf Agasinta, Ismah; Subowo, Ari; Santoso, R. Slamet
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43591

Abstract

Semarang city is one of the cities that has great potential in the tourism sector. Various types of tourism are offered, one of which is cultural and historical tourism. Semarang Old City Museum is one of the historical tourist destinations in Semarang City. The development of the Semarang Old City Museum is still said to have not gone well allegedly because the collaboration between the government, the private sector, and the community has not been optimal. This research aims to describe the stages of the collaborative governance process and the factors that influence the collaborative governance process in the development of the Semarang Old City Museum attraction. In this study, researchers used qualitative research methods with data collection techniques through interviews, observations, and documentations. The results of this study indicate that the collaborative governance process in the development of the Semarang Old City Museum can be said to be sufficient because the five stages of the collaborative process still have aspects that need to be improved and there are three factors that have not gone well, namely membership, communication, and resource factors. The researcher provides suggestions to improve the collaborative process and improve communication and collaboration resources so that the development of the Semarang Old City Museum can run optimally.
OPTIMALISASI PELAYANAN PUBLIK MELALUI ELECTRONIC TRAFFIC LAW ENFORCEMENT (E-TLE) OLEH DITLANTAS POLDA JAWA TENGAH DI WILAYAH KOTA SEMARANG Nur Tamia, Diva; Subowo, Ari; Santoso, R. Slamet
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43694

Abstract

Effective and efficient traffic law enforcement is the main focus in improving public services in urban areas. One of the efforts taken is the implementation of Electronic Traffic Law Enforcement (E-TLE) by the Central Java Regional Police Traffic Directorate (Ditlantas Polda) in Semarang City. This study aims to analyze the optimization of public services through the implementation of E-TLE in traffic law enforcement in the region and identify success factors in this optimization. Study findings show that the implementation of E-TLE has increased the efficiency of law enforcement, accelerated action against violations, and reduced traffic accidents. Apart from that, public services also benefit from this system because the law enforcement process is faster and more transparent, increasing public trust in the police. The results of this research contribute to the understanding of the importance of technology in improving public services and the effectiveness of traffic law enforcement in metropolitan cities. Next steps could include expanding the E-TLE network and increasing public awareness of the importance of complying with traffic rules to create a safer and more orderly environment for all road users.
Co-Authors -, Riangger Afrizal, Teuku Agitha Hutasoit, Cecilia Aji, Bima Bayu Aleksiva Nouvalsukma, Fairuz Aloysius Rengga Alvianita, Vivi Andika Wicaksono, Nabil Anindya Meithasari Anindya Rachmania Ardhianto Fajar Rizky Ardian Prasetyo Artadianti, Kiki Audrey Al Fahri, Aulia Aufarul Marom Ayu Lintang Prafitri Azaria Eda Pradana Azaria Eda Pradana, Azaria Eda Azhar Ar Rahman, Zakaria Bagus Danar Andito Baskoro Anindya Listyanto Budi Ramadhan, Dimas David Irawan, David Dela Putri Bestari, Kinanti Devi Nur Puspitasari Dewi Rostyaningsih Dewi, Religi Cipta Dina Locita Praniti Dyah Lituhayu Dzakiyyah Rahmawati, Yulita Emma Primadani Endang Larasati Engelbertus Nasa Erlangga, Baba Dimas Fathurrohman Fathurrohman Fathya Ammaliasari, Puspita Fauzyah Rahmah Foni Susanti Hafizha, Bianca Alma Hani’in, Septiati Hardiyanti, Kiki Hariyadi, Irfan Hartuti Purnaweni Hendry Eka Prasetya Herawati, Augustin Rina Herbasuki Nurcahyanto Herni Afriyanti Hidayat, Andri Rahmat Ifaf Agasinta, Ismah Ilsta Masrukah Inanda Nadhif, Nuno Intan Agustina Dwirahayu, Intan Agustina Intifada, Silma Kamaliyah Rosyadah, Amanda Kartiko Bramantyo Dwi Putro Khairunnisa Cendrasari, Khairunnisa Kismartini Kismartini Kurnia Nurcahya, Kurnia M. Mustam Maesaroh Maesaroh Margareta Suryaningsih Margaretha Suryaningsih Maria Louisa Dwi Hapsari Purwinarti Mashpufah, Raina Nurvita Miftahul Huda Nanang Pradita Neisya Rahma Isyak, Siti Nina Widowati Novianti, Ririn Nur Diana, Nabila Nur Farida Sulsiah Nur Tamia, Diva Oktavia Ulya, Tri Olivia Siolito, Olivia Pambudi, Eka Pramesta, Lendhia Maharani Puji Astutik Puspita Fibriani Putri Uswatul Khasanah R Slamet Santoso Radityo Prayoga, Gusti Rahmat Tri Febriyanto Rapha, Albert J. Ratna Wulan Kusmarini Rihandoyo Rihandoyo Rina Herawati, Augustin Rizky Masita Rahmadini Rochmah Deiffy Amalia, Annisa Ruri Dwi Nindias, Ruri Dwi Salsabela, Rahmania Rifka Santi Okta Wijayanti Setiawati, Indri Setyarini, Shanaz Vindi Shelma Janu Mahartiwi Slamet Santoso Sodikin, Fauzan Abdullah Sri Suwitri Suzan Bella Rosellasari Tamara, Sofianna Hanum Teguh Rahmat Saleh, Teguh Rahmat Thoriq Adi Prayoga, Thoriq Adi Titi Nur Maulida Titik Djumiarti Tri Wahyu Kristanto Tri Widyastuti,, Fitta Tri Yuniningsih Ulul Karima Unggul Wicaksono Vita Dwi Nur Fibrianingsih, Vita Dwi Nur Wahyu Wulandari, Aprilia Winarendra Imam Prakoso Yanuar Widi Nugroho Yuliardi Agung Pradana Zulfi Trio Pramono, Zulfi Trio Zulfikar, Maula Maydika Zulfiyyan Effendy