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All Journal Jurnal Teknik Sipil Jurnal Transportasi Jurnal Ilmiah MITSU (Media Informasi Teknik Sipil Universitas Wiraraja) Jurnal Rekayasa Sipil dan Desain Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Briliant: Jurnal Riset dan Konseptual BENTANG : Jurnal Teoritis dan Terapan Bidang Rekayasa Sipil Jurnal Aplikasi Teknik Sipil Jurnal Teknik Sipil Cendekia (JTSC) JURNAL ILMIAH GLOBAL EDUCATION Jurnal Momen : Teknik Sipil Suryakancana Jurnal Informasi Sains dan Teknologi (ISAINTEK) Jurnal Riset Perencanaan Wilayah dan Kota Journal of Sustainable Construction Advance Sustainable Science, Engineering and Technology (ASSET) Rekayasa : Jurnal Ilmiah Fakultas Teknik Universitas Lampung
Rahayu Sulistyorini
Universitas Lampung
Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Transportation Other

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Analisis Kualitas Layanan Transportasi Umum Lanjutan di Stasiun Kereta Api Tanjung Karang Tri Nanda Arselia; Sulistyorini, Rahayu; Karami, Muhammad
BRILIANT: Jurnal Riset dan Konseptual Vol 11 No 1 (2026): Volume 11 Nomor 1, Februari 2026
Publisher : Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/briliant.v11i1.2180

Abstract

In this globalization era, the demand for mobility of people and object are pivotal. The existence of a safe, comfortable, and accessible transportation service should be provided in order to increase demand. This study focuses on the passengers at Tanjung Karang Train Station, where the annual increase in passenger numbers has led to higher demand for post-train transportation services. The research evaluates passengers' satisfaction and perception towards the extension of this service at Tanjung Karang train station using the Servqual method and Importance Performance Analysis method (IPA). Results show 11 negative values (unsatisfactory) and 3 positive values (satisfactory). A Cartesian Diagram is used to show the scale priority in the satisfaction-expectation relationship in 4 different quadrants: 6 variables in Quadrant 1, which requires highest priority improvements, 1 variable in Quadrant 2, which requires performance maintenance, 2 Variables in Quadrant 3, which require low priority, and 5 variables in Quadrant 4 represent over-satisfactory.
Co-Authors Abdilah, Muhammad Mashardi ADITYA NUGRAHA Agatha, Aulia Puspa Ahmad Herison Ahmad Zakaria Akbar, Aldharin Rizky Aldino, Muhammad Ivan Aleksander Purba Andius Dasa Putra Anggraeni, Salmani Syindi Anggraini , Melisa Annisa, Mufidah Aulia Anton, Sari Aprizal, Dani Arif, Muhammad Isfan Arif, Muhammad Rizki Astuti, Eka Febri Azhar, Rizqi Febriansyah Bambang Utoyo Cintoro, Bhismaprabhawa Muhammad Dalius, Miftahul Fauzan Dalius, Muhammad Fadillah Desviolla, Millennia Yessy Dwi Herianto Dwi Heriyanto Dwiana, Yovi Dzulhadi, Rahmad Elfrida Ratnawati Fauzi, Laka Ardhillah Harahap, Ananda Wirawan Tritama Havis, Muhammad Al Heriadi, Riyan Hutagalung, Alfrido Irawan, Viktor Iswan Iswan Janatilla, Annisa Wansya Junaedi, Tas'an Junaedi, Tas’an karami, muhammad Kholbuniah, Megalensi Kristianto Usman Laksono, Bambang Tri Leksmono Suryo Putranto Lusmeilia Afriani Marina, Bernaditha Catur Meilina, Ayu Lena Lena Miranti, Yesi Muhammad Farhan Mulya Putri Ofrial, Siti Anugrah Mulya, Siti Mustaqima, Tazkia Naufal, Ahmad Yusuf Nazir, Mohammad Novendra, Muhammad Rafly Ofrial, Siti Anughrah Mulya Putri Ofrial, Siti Anugrah M. P. Ofrial, Siti Anugrah Mulya Putri Ofyar Z. Tamin Persada, Citra Pradana, Ridho prambudi, agung Prangesty, Agnes Regina Pratama, Muhammad Vareza Pratama, Rachmatia Agung Pratomo, Riant Pandu Priangga, Musabiq Ahkmadi Primo, Sulthan Aditia Purwadi, Deni Putra, Fanky Arya Putranto, Leksmono S Putri Ofrial, Siti Anugrah Mulya Putri, Alfina Dwi Putri, Dinda Maya Sari ra, arif rahman Rachman, Tezza Soraya Rahmaputri, Alya Samira Rama, Muhammad Ichsan Syaditya Riani, Nurul Okta Rifai, Akbar Ririk, Alis Romdhani, Rohmat Sampurna, Muhammad Fatwa Putra Santiti, Hana Vera Santoso, Muhammad Bagus Saputra, Diky Andrean Sari, Yulianti Dewi Manda Sasana Putra, Sasana Sembada, M. Arif Yoga Sentanu, Wayan Yogie Septriandini, Mutia Setyanto Setyanto siburian, Parsaulian Silmi, Safinah Sopilawati, Rahma Sugendra, Renaldy Suryatama, Noval Tabrani, Syifa Novia TALITHA, YOLANDA SEPTIANI Titi Indrawati, Titi Tosulpa, M. Enriko Tri Nanda Arselia Triandana, Muhammad Krisna Ultriyani, Resty Jenni Utami, Chatarina Niken Dwi Wahyuni Setyo Budi walimuda, hilda trianda Wibisono, Andryan Yoga Kartiwi, Diana Williani Yunise, Karmaniar Zaid, Muhammad Zillie, Muhammad Febry