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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Jurnal ONESISMIK Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Inovasi Penelitian ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik Humantech : Jurnal Ilmiah Multidisiplin Indonesia Saraq Opat : Jurnal Administrasi Publik Journal of Office Administration : Education and Practice PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Cakrawala Ilmiah Jurnal Ilmu Pendidikan dan Sosial Concept: Journal of Social Humanities and Education Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Dan Karya Mahasiswa Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Triwikrama: Jurnal Ilmu Sosial Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Journal of Governance and Public Administration Public Service And Governance Journal Sagita Academia Journal KIRANA : Social Science Journal Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Ulil Albab
Hartono, Supri
Program Studi Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas 17 Agustus 1945 Surabaya
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Journal : Madani: Multidisciplinary Scientific Journal

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Kualitas Pelayanan Publik Berbasis Aplikasi E-Lapor (Dinas Komunikasi dan Informatika Pemerintah Provinsi Jawa Timur) Rena Eprilly Widodo; Supri Hartono; Endang Indartuti
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 5 (2023): Juni
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

Technology that has developed today can be a source of information from all media using internet networks easily favored by the community. The information obtained is faster, more accurate and can be used wherever technology arises, some problems are encountered by the community so that a program or policy is needed that can solve the problems they face. The solution can be from the community itself or the government that supports to improve the quality of public services, there needs to be increased efficiency and transparency. The purpose of this study is to measure how the quality of the implementation of the E-Report application in East Java with the improvement of public services implemented by the East Java Provincial Communication and Information Office. In this study using qualitative research type descriptive method and the type of data collection used is by conducting interviews, direct observation, and documentation. Measurement indicators use Zeithahaml and Parasuraman &; Berry theory which are indicators of tangibility, reliability, responsiveness, assurance and empathy. The result is that there are still indicators that have not met and make it less run optimally, obstacles such as lack of human resources, this complaint application still has weaknesses that make the community still unfamiliar due to lack of socialization between districts and sub-districts, lack of response and follow-up of complaints that make complaints slow by regional officials.
Co-Authors Achluddin Ibnu Rochim Achluddin Ibnu Rochim, Achluddin Ibnu Ade Daoed Saputra Adjeng Vierlyana Puteri Afifa Afifa Alfarizi, Risa Alif Latippan Parmanto Andi Fatwa Mahdika Candra Angelia Dyah Ayu Larasati Anggraeny Puspaningtyas Anggraeny Puspaningtyas Anggraeny Puspaningtyas Anjani, Shafa Jihan Arianto, Rivaldi Arief Darmawan Arif Darmawan Ati, Norbertus Darius Audrey Aprilia, Rizky Aziz, Ronan Agung Azizah Fitri Azarah Azmi sugiyanto, Moch ulil Bali Sari Korebima, Apolinarius Bambang Kusbandrijo Chairus M. Nasution, Ute Christiaan, Priscila Margaret Chyintiya Dhea Puspitasari Daoed Saputra, Ade Dhani Ananda Tongka, Andreas Diaz Putra Prakoso Dida Rahmadanik Dimas Ardi Pranata Dimung, Oktavia Triany Diska Paras Ayu Djoko Widodo Doan Widhiandono Elisabet U.B, Christina Sopia Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti, Endang Erisca Dian Aprilia Fahrur Rozi Fitria Bahari, Yuna Hari Wibowo, Yudhi Haris Fauzan Almuzavar Hasan Ismail ibnu rochim, Achluddin Idwar, Widya Arzetiya Ilman, Ghulam Maulana Indah Murti, Indah Jauhari, Hamdan Mukhlis Jihan Nabilah Adinda Putri Lilis Rahmadhanti M Kendry Martini, Renanda Yulio Putri Mohammad Iqbal Syahriar Muhammad Roisul Basyar Mulyati, Diana Juni Nabilla Larasati Nisa Dwi Arini Nur Fajriati Ohorella Tini Nur Taufiq Nurhalizah, Siti Nurul Aulia Ridwan Octavia Fransiska Paulina Cendy Ardilia Pratiwi, Ni Made Ida Pratiwi, Soffanah Dina Puspitasari, Erika Aprilia Qurnia Annashrida Rachmawati, Nadila Rizki Tri Radjikan Radjikan Radjikan Radjikan Radjikan Radjikan Radjikan, Radjikan Rena Eprilly Widodo Ria, Catur Ajeng Kartika Rikza Mega Rini Kusumawati Rosantika Rosantika Salsabila, Hilda Nurtin Salwa Marsa Nafillah Sultoni Satriyo Cahyo Utomo Savira Uswatun Chasana Shandy Octafialdo Wijanarko Sufi Anggraini, Sabrina Talitha Zitha Vasthi Tamahdur Jahro Fajariyyah Theresia Arcell Arinjani Marsudi Ute Ch. Nasution Ute Ch. Nasution Uthe Ch. Nasution Widiyanto, M. Kendry Widya Anggraini, Inneke Yafie Amaratus Sania Yakub Fisabillillah Yoachim Rivaldo Watu Raka Yunda Kholifah Saputriani Yunda Kholifah Saputriani Yunisar, Devani Marlia Yusuf, Hariyoko Zulfia Rahma Firdausa