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Dewi, Nolla Puspita

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THE INFLUENCE OF EMPLOYEE COMPETENCE, TRAINING, AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE THROUGH WORK MOTIVATION AT THE BPSDM OF SOUTH SULAWESI PROVINCE Abrianty Antartika; Chablullah Wibisono; Nolla Puspita Dewi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
Publisher : CV. Radja Publika

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This study aims to analyze the influence of employee competence, training, and leadership style on employee performance through work motivation at the Human Resource Development Agency (BPSDM) of South Sulawesi Province. Employee performance is an important factor in supporting organizational effectiveness; therefore, it is necessary to identify factors that can improve performance. This research design uses a quantitative approach with a causal-comparative research type. The population in this study consisted of all Civil Servants (PNS) working at BPSDM of South Sulawesi Province, totaling 130 employees. This study applied a census method by involving all members of the population as research respondents. The data analysis technique used in this study was Partial Least Squares (PLS) to examine the relationships among variables in the research model. The results of the study indicate that employee competence has a positive and significant effect on employee performance, meaning that the higher the competence possessed by employees, the better the performance produced. Training is also proven to have a positive and significant effect on employee performance, indicating that effective training can improve employees' abilities and work productivity. In addition, leadership style has a positive and significant effect on employee performance, indicating that good leadership can encourage improved employee performance through clear direction, support, and effective communication.

DETERMINATION OF TRANSFORMATIONAL LEADERSHIP, ORGANIZATIONAL COMMITMENT AND TECHNICAL ABILITY TOWARDS EMPLOYEE PERFORMANCE IN THE FIELD OF ENFORCEMENT AND INVESTIGATION AT THE MAIN SERVICE OFFICE OF CUSTOMS AND EXCISE TYPE B BATAM WITH MOTIVATION AS AN IN Lambok Antonius; Bambang Satriawan; Nolla Puspita Dewi; Sri Yanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
Publisher : CV. Radja Publika

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Study This aim For analyze And prove in a way empirical determination leadership transformational , commitment organization , and ability technical to performance employee on Field Enforcement And Investigation (P2) at the Service Office Main (KPU) Customs and Excise Type B Batam , with motivation Work as intervening variables . Approach research used is quantitative with method survey . Population study covers all over Customs officer Batam as many as 277 people, and sample study counted use formula Slovin at a margin of error of 5%, resulting in 164 respondents employee . Data collection using questionnaire with Scale Likert (1–5). Technique data analysis applying Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and testing reliability instrument Cronbach's Alpha. The results of the study indicate that transformational leadership, organizational commitment, and technical ability have a positive and significant effect on employee work motivation and performance directly. Furthermore, work motivation is proven to play a significant role as a mediating variable that strengthens the influence of the three independent variables on employee performance. Simultaneously, transformational leadership, organizational commitment, and technical ability have a significant effect on employee work motivation and performance in the P2 Division of the Batam Type B Customs and Excise KPU.

THE EFFECT OF JOB SATISFACTION, SELF-EFFICACY AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL COMMITMENT AT THE TYPE B CUSTOMS AND EXCISE KPU, BATAM ENFORCEMENT AND SUPERVISION FIELD Alboin Tudosan Hutabarat; Chablullah wibisono; Nolla Puspita Dewi; Sarmini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
Publisher : CV. Radja Publika

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This study aims to analyze the influence of job satisfaction, self-efficacy and work environment on employee performance, both directly and through organizational commitment as a mediating variable at the Type B Customs and Excise KPU for Enforcement and Supervision in Batam. The research uses a quantitative approach with a survey method. The research population consisted of 173 employees and the entire population was used as a sample using a saturated sampling technique. Data were collected using a questionnaire with a Likert scale and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of the study show that job satisfaction has a positive and significant effect on employee performance with a path coefficient of 0.411 and a p-value of 0.000. Self-efficacy has a positive and significant effect on performance with a coefficient of 0.404 and a p-value of 0.014. The work environment has a positive and significant effect on performance with a coefficient of 0.451 and a p-value of 0.000. Organizational commitment also has a positive and significant effect on performance with a coefficient of 0.240. On the other hand, job satisfaction does not have a significant effect on organizational commitment, while self-efficacy has a negative and insignificant effect on organizational commitment. The work environment has a positive and significant effect on organizational commitment with a coefficient of 0.910 and a p-value of 0.000. Mediation analysis shows that organizational commitment significantly mediates the influence of job satisfaction and work environment on performance, but does not significantly mediate the influence of self-efficacy on performance. The R² value of 0.585 indicates that 58.5 % of the variation in performance can be explained by the variables in the research model.

EFFECTS OF WORK PROCESS DIGITALIZATION, TECHNOLOGICAL CAPABILITY, AND COMPETENCE ON PRODUCTIVITY THROUGH WORK EFFICIENCY AT BATAM CUSTOMS AND EXCISE Alimsyah; Sri Yanti; Nolla Puspita Dewi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
Publisher : CV. Radja Publika

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This study aims to analyze the effects of work process digitalization, technological capability, and employee competence on employee productivity at the Batam Type B Main Customs and Excise Office, both directly and indirectly through work efficiency as an intervening variable. Batam's Free Trade Zone (FTZ) environment requires fast, accurate, and transparent customs service workflows. This quantitative study employed an explanatory design using Partial Least Squares Structural Equation Modeling (PLS-SEM). The population comprised 445 employees, and a sample of 211 respondents was determined using the Slovin formula and probability sampling. Primary data were collected through Likert-scale questionnaires and analyzed using SmartPLS. The findings indicate that work process digitalization, technological capability, and competence have positive and significant effects on both work efficiency and employee productivity. Work efficiency also significantly mediates the effects of the three independent variables on employee productivity. These findings emphasize that customs automation systems, such as CEISA 4.0 and SSMQC, should be accompanied by continuous technological capacity development to optimize public-sector operational productivity.

LEADERSHIP, EMPLOYEE COMPETENCE, AND FACILITIES AS DETERMINANTS OF SERVICE QUALITY: SELF-EFFICACY MEDIATION AT BATAM CUSTOMS PASSENGER TERMINALS Tuah Saidi Mardhona S; Bambang Satriawan; Nolla Puspita Dewi; Basri
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 6 (2026): December - ON PROGRESS
Publisher : CV. Radja Publika

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This study examines the effects of leadership, employee competence, and facilities on service quality, with self-efficacy as a mediator, at passenger terminals supervised by the Main Service Office of Customs and Excise Type B Batam. A quantitative approach was employed. The population comprised 277 employees, and the sample size of 164 was determined using Slovin's formula with a 5% margin of error. Data were collected through a Likert-scale questionnaire and analyzed using partial least squares structural equation modeling (PLS-SEM). Leadership and employee competence had positive, significant effects on self-efficacy, whereas facilities had no significant effect. Leadership, employee competence, and facilities positively and significantly affected service quality, while self-efficacy had no significant direct effect. Self-efficacy did not mediate the effect of leadership on service quality but mediated the effects of employee competence and facilities. The adjusted R² values were 0.825 for self-efficacy and 0.879 for service quality, indicating strong explanatory power. The findings highlight the importance of strengthening leadership, developing employee competence, and optimizing service facilities to improve service quality.

Co-Authors Abrianty Antartika Ade Rahmah Ady Hermawan Ady Hermawan Alboin Tudosan Hutabarat Alimsyah Alviani, Maylan Ana Fahizah Ana Faizah Andi Hidayatul Fadlilah Anggra Anggra Auzar, Silvia Revana Azwandi Bambang Satriawan Basri Basri Basri Basri Benni Sumarman Casandra Chablullah Wibisono Chabullah Wibisono Dahlan Gunawan Dessy Mita Mariana Malau Dianalfianti, Zurfiera Dwi Kartika Sari Eddy Riyanto Oemar Husein Elkarima, Naseha Elly Rumengan Ely Kurniawati Etty Sri Wahyuni Friadi, John Habibie, Mohammad Arief El Harahap, Morina Harifda INDRAYANI INDRAYANI Intan Rahmadian Ira Wati Isramilda, Isramilda Jemmy Rumengan Khaira Rizfia Fachrudin Lambok Antonius Liana Liana Liyana Khairunnisa Fawwaz Luluk Suryo Mulyono Luthfi, Andi M M. Faizal Rangkuti Malau, Dessy Mita Mariana Muammar Khaddafi Mulyadi Mulyadi Mursal Mursal Mursal Mursal Naseha Elkarima Nasution, Novita Ngaliman, Ngaliman Nicha Suwalla Nicha Suwalla Nurhatisyah Nurhatisyah Pawar, Avinash Putri Mauliza R.A. Widyanti Diah Lestari Ramadhan, Faris Ramli Ramli , Ramli Ramli Ramli Rangkuti, M. Faizal Rico Nur Ilham Rizki Hidayat Roy Nanda, Reza Rucyana Rumengan, Angelina E. Salmayani, Salmayani Sari Hidayat, Berliana Sari, Dwi Kartika Sarmini Sateiawan, Bambang Sirait, Amri Siregar, Khairuddin Sri Rahayu Sri y Sri Yanti Sri Yanti Sri Yanti Sri Yanti Sri Yanti Suwalla, Nicha Syahrianis Syahrianis Syarifah Fatimah Syukur, Ihram Bani Tuah Saidi Mardhona S Ulfa Wibisono Yeni Ardianti Yuliansyah Yuliansyah

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