Article Per Year (5 Year)
p-Index From 2021 - 2026
6.843
P-Index
This Author published in this journals
All Journal Jurnal Program Magister Ilmu Sosial Universitas Tanjungpura Jurnal Psikologi Terapan dan Pendidikan Dia: Jurnal Administrasi Publik Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik ARISTO Jurnal Ilmiah Universitas Batanghari Jambi Ganaya: Jurnal Ilmu Sosial dan Humaniora Journal of Humanities and Social Studies AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Gema Ngabdi JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) JPSI (Journal of Public Sector Innovations) Jurnal Sosial Humaniora Sigli Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis JIHAD : Jurnal Ilmu Hukum dan Administrasi Jurnal Ilmiah Wahana Pendidikan Journal La Sociale Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) KARYA: Jurnal Pengabdian Kepada Masyarakat Jurnal Progress Administrasi Publik (JPAP) Jurnal Administrasi Pemerintahan Desa Jurnal Impresi Indonesia Mudabbir: Journal Research and Education Studies Jurnal Pengabdian Masyarakat Bhinneka Journal of Management and Administration Provision Jurnal Indonesia Sosial Teknologi MAP (Jurnal Manajemen dan Administrasi Publik) Innovative: Journal Of Social Science Research NeoRespublica : Jurnal Ilmu Pemerintahan Jurnal Ilmu Administrasi Negara Jurnal Sains, Nalar, dan Aplikasi Teknologi Informasi RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Pengabdian Masyarakat Ilmu Kesehatan JURNAL KELUARGA SEHAT SEJAHTERA Journal of Multidisciplinary Research Jurnal Abdimas J-CEKI Joong-Ki
Tukiman Tukiman
Kepala Sekolah SMA St. Antonius Jakarta Timur
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 66 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal La Sociale

 1 
Quality of Complaint Services through the Lapor Website at Departement of Education the East Java Provincial Lia, Siti Noer; Tukiman, Tukiman
Journal La Sociale Vol. 5 No. 5 (2024): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v5i5.1275

Abstract

The development of an Electronic Based Government System is an embodiment of improving the quality of public services. The LAPOR website is a national electronic-based complaint management system that can be accessed by all Indonesian people. The existence of LAPOR mandates that the management of complaint services in every government agency in Indonesia must be integrated with LAPOR, At department of east java provincial education service. The LAPOR website is the most widely used media by the people of East Java in sending complaints to at Departement of Eduaction The East Java Provincial. However, in reality there are still some complaints from the public about the services provided through LAPOR website. The purpose of this research to determine the quality of complaint services through the LAPOR website at Departement of Education The East Java Provincial. This research uses a qualitative approach with data collection techniques through observation, interview, and documentation. The results showed that the quality of complaints service through the LAPOR Website using the four objectives of the Electronic Service Quality theory study was of high quality but not optimal, because there were still several complaints whose follow-up did not run optimally and there were several complaints that experienced delays in the follow-up of further complaints.
Co-Authors A.C., Firyal Kurniawati Abdurrohim Abdurrohim, Abdurrohim Afianti, Julia Afifah, Rosa Aida Afika, Salsa Nanda Aini, Syaiba Qurrotul Aji Saputra, Rifqi Aji, Bayu Purnomo Alam, Fajar Indra Nur Amelia, Avril Firda Andarini, Sonja Andriani, Silvia Desy Anggita Rahma Fadlila Annisa, Khofifah Khoiru Arfah Mardiana Lubis Arhamza, Muh Satria Arsela Eko Listiono Arumdani, Nafida Aryanti, Teresia Retno Auliavia Cantika, Firyal Kurniawati Avisena, Mochammad Alvin Azizah, Riza Zanuar Nur Bastian, Moch Aril Cecep Kusmana Christy, Nethania Darajah, Arini Darmawan, Mohammad Jefri Dilisti, Dilisti Ebertha, Chesta Surya Eka Saputri, Eka Eko Supraptono Erna Mutiara Ferdiananta, Mayhikal Firrizqi, Mutiara Firstyananda, Esprita Novry Fuad, Muhammad Shofil Gustafiani, Diana Claudya Habibah, Jessica Wildani Hamdasi, Khalia Hanum, Yuspa Hanum, Yuspa Hidayattullah, Ardhana Luthfi Hiswani Hiswani Ima Duddin Insani, Khadijah Nourma Intan C., Zahira Irmaya, Nindi Janna, Putri Marifatul Juanita Juanita Junita Risma Wanti Kenia, Firanti Marshela Khumaedi, Muhammmad Kurniawan, Galang Wahid Lia, Siti Noer Lydia, Angelia Devika Madini, Sephia Mahmudah, Amanah Amalia Marhanani, Listiya Marpaung, Bryan Rogati Timotius Mohamad Irfan, Mohamad Muhamad Ragiel Yudha Setiawan Muliani, Betrik N, Ertien Rining Nadian, Ussy Nafi’ah, Zumrotun Nafi’ah, Zumrotun Nahda W, Azizah Ramadhani Mega Nara Rizky Ramadhan, Arianto Ningrum, Deva Mariana Isti Nur Hidayati, Lila Rahma Nurjanah, Yulia Paramastri, Zhafirah Hany Perkasa, Elang Bahar Prameiswary, Adinda Prameswari, Gloria Win Pratama, Edo Pandu Purba, Abigail Putri Anggita Putri, Novita Anggraini Putri, Revi Ardiana Putriawan, Faisa Syahda Rahmania, Salsabella Nanda Ramadhina, Windy Nur Rifqi, Niswah Khaliya Rizki S., Eventya Rochadi, Raden Kintoko Rosida Rosida Sabila, Putri Aprilia Safiq F, Nur Azizah Safira, Nadia Ismi Safitri, Aurelia Ayu Safitri, Lila Amelia Salsabella, Yasmin Alissa Saputra, Septian Aditya Sari, Adelia Purvita Shaharani Amelia, Luthfiyah Shahira, Sharifah Sisillia, Meyga Siti Khadijah Nasution Sonhaji Sonhaji Syahputra, Febryan Rama Taufik Ashar Tribuana, Aurora Andi Trisna, Andre Yusuf Utama, Surya Vernanda, Elisa Pingky Vitasari, Riska Retno Wibisono, Rizky Widyatna, Zildjianisa Rhisma Yasah, Aulya Dista Yeri Sutopo Yuanita, Farras Dewi Yulisrowati, Iis Yusfa Hanum, Yusfa Zaidah, Umi Zevira, Eka Cemara