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All Journal FORUM Journal of Public Policy and Management Review JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Public Administration Journal of Research

Nina Widowati

Department Of Public Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

Author-ID : 416325

Arts Humanities Decision Sciences, Operations Research & Management Social Sciences Other

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KINERJA PENGELOLAAN SAMPAH RUMAH TANGGA KOTA SEMARANG Farizqi Pramadianto; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study will describe and analyze the performance Household Waste Management of Semarang and aspects that support and hinder. The theory used in this research are five dimensions of performance, ie inputs, outputs, outcomes, benefits, and Inpact. Techniques used in the collection of data through interviews, observation, documentation, and literature. Techniques used in selecting informants using the snowball technique. These results indicate that the performance of household waste management tumah Semarang not optimal. Input Department of Hygiene and Semarang have not been met, it is because of discipline and Sanitation Department workers Semarang still need to be improved, there is still need for improvement and rejuvenation facilities and infrastructure, and endahnya given budget. Output Department of Hygiene and Semarang have not been met, due to the implementation of programs and activities are still constrained to be a low budget. Outcome Department of Hygiene and Semarang have not been met, because by the awards received adipura Semarang has yet to make public awareness of the importance of maintaining cleanliness. Benefit of the program and activities of the Department of Hygiene and Semarang is good. Impact of programs and activities and bring positive impact. Aspects of performance support Department of Hygiene and Semarang is the quality of human resources, cooperation, and the division of the territory. Aspects of inhibiting the performance of Department of Hygiene and Semarang are budget constraints, lack of facilities and infrastructure support, and lack of human resources in terms of quantity. Based on research, Performance Household Waste Management of Semarang, there are some recommendations that can be given to optimizing the performance such as budget cuts and divert into other needs, attention and care infrastructure is already there, as well as the evaluation of the employees to see the advantages and disadvantages on a territory.

PELAYANAN PUBLIK DALAM MENCIPTAKAN PELAYANAN PRIMA DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PEMALANG Laksmi Wahyu Kurniasih; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Pelayanan merupakan kebutuhan semua manusia bahkan tidak dapat dipisahkan salah satunya adalah pelayanan Administrasi Kependudukan. Hakikat pelayanan publik adalah pemberian pelayanan prima kepada masyarakat yang merupakan perwujudan kewajiban aparatur pemerintah sebagai abdi masyarakat. Penelitian ini bertujuan untuk menggambarkan pelaksanaan pelayanan publik dalam menciptakan pelayanan prima di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pemalang. Selain itu, untuk mengetahui faktor-faktor pendorong dan penghambat pelaksanaan pelayanan. Upaya menjawab permasalahan dan tujuan penelitian dilakukan menggunakan teori pelayanan prima dengan melihat indikator pelayanan prima. Hasil penelitian menunjukkan bahwa peyelenggaraan pelayanan sudah melakukan perubahan dan berjalan dengan prinsip pelayanan prima, namun hal tersebut belum optimal karena masih terdapat kendala-kendala. Faktor-faktor pendorong dan penghambat pelayanan antara lain sumber daya manusia, sarana prasarana, sistem informasi manajemen, dan alur pelayanan. Penyelenggaraan pelayanan publik masih menunjukkan adanya kekurangan sehingga belum terselenggara dengan optimal, hal tersebut menunjukan bahwa Pelayanan Prima belum sepenuhnya tercapai. Disarankan adanya peningkatan profesionalitas sumber daya manusia, pengoptimalan penggunaan sistem informasi manajemen, penyediaan sarana dan prasarana yang representatif, serta pembenahan alur pelayanan.

PELAYANAN PROGRAM PENDIDIKAN SEKOLAH KEJAR PAKET C DI KABUPATEN PURWOREJO (Studi Kasus Kualitas Pelayanan di Pusat Kegiatan Belajar Masyarakat (PKBM) Dian Putri Waringin Jaya Kecamatan Bayan Kabupaten Purworejo) Prio Dwi Wibowo; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Community Learning Activity Center (PKBM) Dian Putri Waringin Jaya is an educational unit that is assigned by the Department of Education, Youth and Sports Purworejo to provide universal school education programs Packet C in Purworejo. This study aims to find out about the quality of service in the PKBM Dian Putri Waringin Jaya Bayan district of Purworejo. This study uses descriptive qualitative research. The author is using five quality dimension to measure the services quality at society learning centre Dian Putri Waringin Jaya there are tangible, realibility, responsiveness, assurance, dan empathy. The services quality influenced by two factors, that are human resources factor and communication factor. The result of this research shows that services quality of package C school education at Society Learning Centre Dian Putri Waringin hasn’t done well completely as the five dimension that used by the author. It known by tangible, assurance, and emphaty dimension. The obstacles inside are the limit of human resources and Communication between employees who are less well established. Based on the result, the author recommend to PKBM Dian Putri Waringain Jaya Bayan district of Purworejo to fix some of the dimensions and factors assessed is still not optimal.

Kinerja Badan Lingkungan Hidup Dalam Pengelolaan Limbah Batik di Kota Pekalongan Wahyu Hidayat; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Batik manufacture in Pekalolang City, in real fact create a bad impact for ervironment because of batik sewage, therefore the environment is contaminating around. Performance from Evnironmental Agency in Pekalongan City that handle sewage batik pollution problem ,want to value how the performance that have done and aspects from proponent and obstacle factors in managing sewerage system of batik in Pekalongan City. From explanation above, this study wants to analyze the performance from Environmental Agency of Pekalongan and to determine the proponent and obstacle factors.This study uses consept oprasionalization from five performance dimension, that are productivity, service quality, responsivity, responsibillity, and accountability. The collecting data tehnic is from observation, interview, and bibliography study with Environmental Agency of Pekalongan City employee. The performance from Environmental Agency of Pekalongan City in managing sewerage system of batik sewage, have been composed well and have found the obstacle factors like limited fund, Pekalongan City, and lack of awarness from human resources. Whereas the supporting factors are discipline, waste water treatment plant (WWTP) production, and usage of Clean Production System.

ANALISIS KINERJA BIDANG PENGEMBANGAN POTENSI DAN KEMITRAAN DINAS KEBERSIHAN DAN PERTAMANAN KOTA SEMARANG DALAM PENANGANAN KEBERSIHAN DI KOTA SEMARANG Tri Wijaya Kusuma; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to determine the performance of Bidang Pengembangan Potensi dan Kemitraan Dinas Kebersihan dan Pertamanan Kota Semarang and describe the factors that support and hinder performance. This study uses five dimensions of organizational performance assessment with qualitative descriptive approach. Data collection techniques that used were observation, interviews, documentation and literature study with the informants from employees of Bidang Pengembangan Potensi dan Kemitraan Dinas Kebersihan dan Pertamanan Kota Semarang. Based on the discussion the results of the study, researchers concluded that the performance of Bidang Pengembangan Potensi dan Kemitraan Dinas Kebersihan dan Pertamanan Kota Semarang has been well. This is shown with the clarity of access, timetables and mechanisms of the program of activities and services that systematic implementation of the tasks according to the procedure, have an open attitude in responding to the needs of society, the principles of transparency and have a proactive attitude in promoting the success of hygiene management program. It's just that they found some blocks that cause the performance of Development Potential and the Partnership is not maximized, such as budget constraints and infrastructure, shortage of collectors levy and the lack of public participation which led to delay of some programs, such as the cooperation of business, marketing products waste utilization and achievement of the target of retribution. To overcome these problems, there are some suggestions that can be done, such as optimizing the aplication of budget, infrastructure and human resources that available now, preparating and implementating the activities program that can minimize the minimize of the budget and infrastructure, optimizing the number and capabilities of the existing levy collectors, cooperating with 3rd party in the billing and admission charges activities, and improve the knowledge, ability and awareness of the good waste utilization and the importance of abiding to pay the levy.

PEMBERDAYAAN MASYARAKAT DALAM PEMANFAATAN ECENG GONDOK UNTUK MENDORONG KESEJAHTERAAN DI DESA KEBONDOWO KECAMATAN BANYUBIRU KABUPATEN SEMARANG Sofi Munfaati; Nina Widowati
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Community empowerment is an effort to provide power or reinforcement to the community. Empowerment was being carried out in various villages in Indonesia to provide strength for the community to move forward and be independent, as was done in the Kebondowo Village, Banyubiru District, which empowered the community by utilizing the water hyacinth as a craft. The intended utilization was to use water hyacinth which thrives in Rawapening as a raw material for making crafts that have a high selling value. The existence of natural resources in the form of water hyacinth became one of the support to the community empowerment. The Kebondowo Village Government formed community empowerment from 2010. This study used descriptive qualitative research method, which described a detailed description of the operationalization concepts that was observed. Community empowerment in the utilization of water hyacinth in Kebondowo Village was explained by looking at the 4 indicators of successful empowerment, namely access, participation, control and welfare. As well as looking at the driving factors and inhibiting factors of the empowerment implementation to improve the welfare of people in Kebondowo Village. Support from all parties that were involved in the community empowerment will help the achievement of community success that improve welfare of Kebondowo Village community to be independent and empowered

Evaluasi Kinerja Organisasi Dinas Pendidikan Kota Semarang Retno Widowati; Nina Widowati; Rihandoyo Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aimed to describe supporting factors and inhibiting organizational performance and to evaluate the organizational performance of Semarang City Department of Education in achieving quality. The study used the theory of the factors that affect the performance of the organization. The factors that affect the performance of the organization used in the study include human resources; facilities and infrastructure; management information systems; cooperation; and leadership. This study used qualitative research method of descriptive. Based on the research results, factor that support the performance of the organization are human resources, cooperation and leadership whereas inhibiting factor are facilities and infrastructure; and management information systems. Organizational performance evaluation results indicate that the 9-year compulsory education targets have been met, the drop-out rate reached the national minimum servive standard, a decrease in the number of graduates, reduction in the number of teachers, reduction in the number of students repeating, decreasing dropout, an increase in the availability of the library, infirmary, computer rooms and laboratories, but a decrease in the availability of classrooms in the year 2013/2014. The suggestions given are fulfilling the availability of infrastructure needs, manage and utilize the education management system optimally, improve the education standard that is 12-year compulsory and seeks to reduce the children street in order to avoid dropping out of school, prepare for the exam to increase the number of the graduates and urged local governments to fulfilling the needs of theachers, do more focused on the construction of classrooms and repair the damaged

PENGEMBANGAN INDUSTRI KECIL DAN MENENGAH DI KOTA SEMARANG (STUDI KASUS PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA SEMARANG DI BIDANG PERINDUSTRIAN) Intan Andriani; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Small and Medium Industries plays an important role for the economy of the Semarang city. This sector is able to address equity in the distribution of income among regions. If the Small and Medium Industries can be maximized, the city of Semarang can raise the local revenue. This study aimed to describe and analyze the performance of industrial field in Semarang, also drives the performance of Industry Department and Trade in Semarang to implementing the Development Program of Small and Medium Industries. This study uses qualitative research with descriptive methodes. The results shows that performance in implementing the Programme for Small and Medium Industry Development has not been maximized. This assessment is based on the dimensions of productivity, quality of service, responsiveness, and accountability and reponsibility. This could be happen because the Industry can not achieve 100% of the target achievement and there has been no significant increase in the number of Small and Medium Industries. Incentives can be seen from the aspect of performance factors for Human Resources and Cultural Organization. The conclusion of this study is the performance of Department of Industry and Trade in Semarang is not yet up and need to be scaled back. Suggested for Industry increasing the quantity and quality of human resources and imposed a system of reward and punishment.

Kualitas Pelayanan BPJS di RSUD Kab. Karanganyar (Studi Kasus Pasien Rawat Inap) Sastika Candra Paramashantaty; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 1, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Social Security Agency of Health (BPJS) is a State-Owned Enterprises were specially commissioned by the government to administer health care benefits for all Indonesian people. In order to meet public demand for Karanganyar, Hospital District. Karanganyar has a mission to provide quality health services and affordable by the community in accordance with Law No. 23 of 1999 concerning health services. In improving the health care needs of the community in accordance with the maximum of the need for Community Satisfaction Survey in the services provided Hospital District. Karanganyar against patients on BPJS especially hospitalization. The survey in accordance with the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 on Guidelines for Public Satisfaction Survey Of Public Service Operator. The regulation covers the nine elements of community satisfaction with services including the requirements, procedures, time of service, fees or tariffs, product specifications types of service, executive competence, executive behavior, notice of service and complaint handling suggestions and feedback. The purpose of this study was to determine the level of Community Satisfaction BPJS patients about the services provided by hospitals Karanganyar and elements that inhibit community satisfaction with services Karanganyar District Hospital. The method used is descriptive quantitative research methods. Meanwhile, to analyze the data using the average or mean, frequency distribution and graphs. The results of this study explains that the level of community satisfaction with services provided by the Hospital District. Karanganyar is good and the elements that hinder the satisfaction of the people earn less good score includes the procedures, time of service, product specifications types of service, executive competence, as well as implementing behavior. Based on these results, it is suggested that the District Hospital. Karanganyar maximize again in providing services as well as add Human Resources to make it faster and coordinated. And apply the principles of greetings, greetings and well groomed is one of support maximum performance in providing services.

KUALITAS PELAYANAN BRT TRANS SEMARANG KORIDOR II RUTE TERBOYO-SISEMUT ANALISIS SURVEI KEPUASAN MASYARAKAT ( STUDI EVALUASI ) Deevaa Andri Putra S; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

To measure the quality of service ini BRT Trans Semarang corridor II route Terboyo-Sisemut use the scope in community satisfaction survey on PERMENPAN No. 16 of 2014 and compare it with the size of the service quality by Brown in Moenir (1998 in Hardiyansyah. 2011; 51) namely Reability, Assurance, Empathy, Responsiveness, Tangible. This study aimed to describe the quality of the services provided by BRT Trans Semarang corridor II ruote Terboyo-Sisemut to the community. Describing the community satisfaction with the services provided. This study uses informants namely BLU BRT Trans Semarang employees and BRT Trans Semarang Koridor II passenger as the service users. The services provided can be said is good but not maximum , it can be seen that the service provided is timely , officers also know well the things which become obligations when carrying out the task . Shelter was designed in order to provide convenience to the disabilities to receive services . . Officers also prioritize pregnant women and the elderly in getting services . Told not maximized due to the lack of publication of the BRT Trans Semarang will be the means for complaints suggestions and input . Shelter care is not good, and the double-duty officer who carried on the bus . Less maximum service can be covered by maintenance and improvements to the shelter are less suitable for use , do the publicity about their means of complaint suggestions and feedback and put stickers appeal to prioritize pregnant women and the elderly get a seat on the bus and supervision on the standard greeting is done attendant

Co-Authors -, Maesaroh ., Maesaroh Abi Hardhiyan Pratama, Abi Hardhiyan Adika Kusuma Adithya Adam Permana Afielia Firdaust, Pinkan Aidah, Naila Ayu Aloysius Rengga Amalia Purnomo, Rizqa Amini Amini Anggraini, Pramita Anwar Sulthani, Alrizal Aprilia Rahmawati, Agnes Aprillia, Shinta Ari Subowo Arta Nurulhuda, Arisa Artanti Nirwana, Nurulita Artha Cipta Pratama Arya Gustantya, Belvada Asilya, Sella Rizky Asri Sekar Septanti Barus, Dena Arianti Br Bella, Tiara Khairina Briliani, Rengganis Elok Deevaa Andri Putra S Definta Aliffiana Desta Trianggoro Dimas Anugrah Dwi Saputra Dina Locita Praniti Disayna Azzahra Yuniaz, Arla Dwi Juliani, Astika Dyah Hariani Eka Yulia Rahmawati Ningsih Endang Larasati Endang Lestari Enggareti, Viskarani Bertys Erlina Widian Sari, Erlina Widian Farizqi Pramadianto Grace Olivia Simangunsong Hani Setiowati Hanna Fitria Masyitoh Hartuti Purnaweni Hasan Mustofa Amirudin, Hasan Mustofa Herbasuki Nurcahyanto Hesti Lestari Ida Hayu D Ida Hayu Dwimawanti Ikha Nathalia Puspitasari Indrawan Pramiyudha Intan Andriani Irkham Nugroho Putro Islamiyati, Dian Nur Jayanti Nigiana P.P, Jayanti Khairunnisa, Hana Khoiriyah Sari Pertiwi Kusuma Ningrum, Renita Wahyu Laksmi Wahyu Kurniasih Larasati, Hanandha Leo Cundha Pramudya Lestari, Sinta Denna Lolitasari, Aliza Maesaroh Maesaroh Margaretha Suryaningsih Mavita Anarizka Mirsa Octavia Wardayani Moch. Mustam Mona Agisa Widia Gutama Monica, Dhea Apta Muhammad Rio Dewantoro Murni Septiyanti Mu’allimah, Mu’allimah Nilam Adini Rakhma Ningmas Pertiwi, Seli Nurayuni, Indah Nurwita, Mala Permata Sari, Indah Pratama, Muhamad Naufal Pria Bintang Aditama Prio Dwi Wibowo Putri Eryani, Desy Rachma, Ika Nur Rahayu Ningtyas Rahmawati, Nestiar Novika Ratri Januar, Dhiya Retno Novita Sari Retno Widowati Rifka Resi Pawestri, Rifka Resi Rihandoyo Rihandoyo Rina Herawati, Augustin Rio Sijabat, Rio Riska Febriastuti Riyan Rahayu Pratiwi Rizki Dwiarti Ratna Pratiwi Roni Budi Utomo Safitri, Aprilia Dewi Salsabila, Srinata Sastika Candra Paramashantaty Septiana Septiana Siregar, Mery Apriana Sofi Munfaati Solekhah, Nur Sri Suwitri Sundarso Sundarso Susi Sulandari Syarifatus Sa’diyah, Ismi Syaroh, Dwi Mai Tasya Amanda, Rachel Zahwa Thomas Denny Kristiandi, Thomas Denny Tri Wijaya Kusuma Veronica Quillitta Harianja, Veronica Quillitta Wahyu Hidayat Wahyu Pradana A., Wahyu Pradana Wahyu Wulandari, Aprilia Widia Sari Dewi, Widia Sari Widyaka Satriayudha Pradana Wildan Ardiansyah Yahya Rikaro Utomo, Yahya Rikaro Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zhafif Henvianto, Muhammad

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