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All Journal FORUM JURNAL ILMU SOSIAL Journal of Public Policy and Management Review JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Public Administration Journal of Research

Nina Widowati

Department Of Public Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

Author-ID : 416325

Arts Humanities Decision Sciences, Operations Research & Management Social Sciences Other

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Kualitas Pelayanan BPJS di RSUD Kab. Karanganyar (Studi Kasus Pasien Rawat Inap) Sastika Candra Paramashantaty; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 1, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Social Security Agency of Health (BPJS) is a State-Owned Enterprises were specially commissioned by the government to administer health care benefits for all Indonesian people. In order to meet public demand for Karanganyar, Hospital District. Karanganyar has a mission to provide quality health services and affordable by the community in accordance with Law No. 23 of 1999 concerning health services. In improving the health care needs of the community in accordance with the maximum of the need for Community Satisfaction Survey in the services provided Hospital District. Karanganyar against patients on BPJS especially hospitalization. The survey in accordance with the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 on Guidelines for Public Satisfaction Survey Of Public Service Operator. The regulation covers the nine elements of community satisfaction with services including the requirements, procedures, time of service, fees or tariffs, product specifications types of service, executive competence, executive behavior, notice of service and complaint handling suggestions and feedback. The purpose of this study was to determine the level of Community Satisfaction BPJS patients about the services provided by hospitals Karanganyar and elements that inhibit community satisfaction with services Karanganyar District Hospital. The method used is descriptive quantitative research methods. Meanwhile, to analyze the data using the average or mean, frequency distribution and graphs. The results of this study explains that the level of community satisfaction with services provided by the Hospital District. Karanganyar is good and the elements that hinder the satisfaction of the people earn less good score includes the procedures, time of service, product specifications types of service, executive competence, as well as implementing behavior. Based on these results, it is suggested that the District Hospital. Karanganyar maximize again in providing services as well as add Human Resources to make it faster and coordinated. And apply the principles of greetings, greetings and well groomed is one of support maximum performance in providing services.

KUALITAS PELAYANAN BRT TRANS SEMARANG KORIDOR II RUTE TERBOYO-SISEMUT ANALISIS SURVEI KEPUASAN MASYARAKAT ( STUDI EVALUASI ) Deevaa Andri Putra S; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

To measure the quality of service ini BRT Trans Semarang corridor II route Terboyo-Sisemut use the scope in community satisfaction survey on PERMENPAN No. 16 of 2014 and compare it with the size of the service quality by Brown in Moenir (1998 in Hardiyansyah. 2011; 51) namely Reability, Assurance, Empathy, Responsiveness, Tangible. This study aimed to describe the quality of the services provided by BRT Trans Semarang corridor II ruote Terboyo-Sisemut to the community. Describing the community satisfaction with the services provided. This study uses informants namely BLU BRT Trans Semarang employees and BRT Trans Semarang Koridor II passenger as the service users. The services provided can be said is good but not maximum , it can be seen that the service provided is timely , officers also know well the things which become obligations when carrying out the task . Shelter was designed in order to provide convenience to the disabilities to receive services . . Officers also prioritize pregnant women and the elderly in getting services . Told not maximized due to the lack of publication of the BRT Trans Semarang will be the means for complaints suggestions and input . Shelter care is not good, and the double-duty officer who carried on the bus . Less maximum service can be covered by maintenance and improvements to the shelter are less suitable for use , do the publicity about their means of complaint suggestions and feedback and put stickers appeal to prioritize pregnant women and the elderly get a seat on the bus and supervision on the standard greeting is done attendant

ANALISIS KINERJA BADAN LINGKUNGAN HIDUP PROVINSI JAWA TENGAH (STUDI PENGAMATAN DI BIDANG PENGENDALIAN PENCEMARAN LINGKUNGAN HIDUP) Eka Yulia Rahmawati Ningsih; Maesaroh Maesaroh; Hesti Lestari; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Central Java Environmental Agency was formed with the aim to develop cooperation, strengthen institutional and self-reliance of society for handling pollution and/or environmental damages and biodiversity preservation. This research analyzed central java environmental agency (Observational Study in the Field of Environmental Pollution Control Department). The PERFORMANCE Seen through three dimensions including : service quality, the need for supervision, and responsiveness using qualitative descriptive approach. The data collection techniques used in this research are observation, interviews, documentation, and Library Studies with informants from Central Java Environmental Agency (environmental pollution control Department) Based on the research indicated that performance of Central Java Environmental Agency (Observational study in the Field of Environmental pollution control department) is not optimal, because researcher found some obstacles seen on the Performance dimensions such Human Resources causing unoptimal supervision and ignorance about programs owned by Central Java Environmental Agency, while participation of society is very important to achieve its goals. To Overcome Barriers faced by Central Java Environmental Agency, some suggestions provided to optimalize its performance such as introducing Central Java Environmental Program deeply through several approaches like updating the news about implemented programs as well as conducting trainings shown to employees, engaging society in every programs, recruiting hnrary staff, and doing Periodic Maintenance And Repairing infrastructures quality.

ACCOUNTABILITY FOR IMPLEMENTING ELECTRONIC PROGRAMS FOR MUTUAL COOPERATION STALLS (E-WARONG) DI KECAMATAN BANYUMANIK KOTA SEMARANG Mavita Anarizka; Nina Widowati
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The problem of poverty is a problem faced and is of concern to many people in the world. One of the Government programs to alleviate poverty that was just launched in 2015 in Semarang is Electronic Warong mutual assistance or eWarong is an electronic mutual cooperation program. This research was conducted to find out accountability in the E-Warong (Electronic Grocery Mutual Cooperation) program in Banyumanik District. To measure the accountability of the E-Warong program using the Probity and legality accountability dimensions, Process accountability, Performance accountability, Program accountability, Policy accountability, Financial accountability and the inhibiting factors in the accountability of the E-Warong Program. The method used is a case study with a qualitative approach. Data collection techniques used were interviews, observation, and documentation. The results in the field show that the targets of the E-Warong program have not yet been achieved, lack of human resources, members' creativity in dealing with problems are not developed and the lack of response of leaders in responding to problems. Result on the research that has been carried out the accountability of the implementation of the E-Warong Program (Electronic Gotong Royong Warung) in Banyumanik Subdistrict, it has not been optimally seen from the dimensions of accountability that have been measured and there are obstacles in the implementation of the program.

ANALISIS KUALITAS PELAYANAN PENDIDIKAN SEKOLAH INKLUSI DI KOTA SEMARANG (STUDI KASUS DI SMP NEGERI 5 SEMARANG) Grace Olivia Simangunsong; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kualitas pelayanan merupakan salah satu ukuran untuk menilai pelayanan publik. Sekolah penyelenggara inklusi merupakan salah satu kebutuhan pokok masyarakat Semarang pada bidang pendidikan. SMP Negeri 5 Semarang merupakan salah satu penyelenggara sekolah inklusi di Semarang. Pelayanan pendidikan sekolah inklusi di SMP Negeri 5 Semarang belum sesuai dengan harapan. Tujuan penelitian ini adalah untuk menganalisis dan mendeskripsikan kualitas pelayanan pendidikan sekolah inklusi yang ada di SMP Negeri 5 Semarang melalui lima dimensi kualitas pelayanan, yaitu berwujud, kehandalan, ketanggapan, jaminan, dan empati. Hasil penelitian menyimpulkan bahwa kualitas pelayanan pendidikan sekolah inklusi di SMP Negeri 5 Semarang belum baik dikarenakan masih ada dimensi yang belum berjalan optimal, yaitu dimensi berwujud, dimensi kehandalan, dan dimensi jaminan.

Analisis Kinerja PT PLN (Persero) Rayon Semarang Tengah Irkham Nugroho Putro; Ida Hayu Dwimawanti; Nina Widowati
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Electricity is now become primary need that affect all of human activity. Based of the tendency of needs of electricity energy so large, so there is needed government role to fullfil society for it. Government Institution that responsible to provide electricity energy need is PT PLN (Persero) as public organization which is one of the government national corporate. One of electricity need provider is PT PLN(Persero) Semarang Central Rayon as the largest rayon in Semarang city. This research is based on problems of performance achievement from PT PLN (Persero) Semarang Central Rayon in 2014. This research aims to analyze the performance of PT PLN (Persero) Semarang Central Rayon and analyze factors that support and hinder the performance of PT PLN(Persero) Semarang Central Rayon as a provider of electrical energy needs. Assessment of the performance at PT PLN(Persero) Semarang Central Rayon are seen from responsiveness, responsibility, and accountability. Factors that affect the performance are seen from leadership, human resources and existing infrastructure. This research uses descriptive qualitative with the the subjects consists of four main informant. Based on result of research, the performance of PT PLN (Persero) Semarang Central Rayon is not optimal yet. So there are some suggestions that can be carried out to optimize its performance, such as utilizing GPS(Global Positioning Screen) application for technician to reach customer address. Establish procurement contract of goods with vendor . Renew contract system with framework contract system. Update the information data of perfomance display to optimize public transparency. Make a reward system directly from manager to the employees. Increase the quantity of employees by coordinating with PLN headquarter, and Providing facilities and infrastructure in order to increase organization performance.

KUALITAS PELAYANAN PERIJINAN REKLAME DI BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG Yusri Kurniawati; Nina Widowati; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The quality of public services that are the products of a service provided by the committee of public services to the recipient of the service. Integrated services agency permitting of Semarang is an organization operating in the fields of public service licenses. One of the licensing services organised by the licensing services semarang, BPPT Kota Semarang is the advertisement. The aim of this research is to see illustrat about the ads licensing services in BPPT Kota Semarang and also to identify the pro- and retarding the licensing services in ads board the licensing services from Semarang. There are several dimensions used to measure the quality of services provided by BPPT Kota Semarang. That is tangible, reliability, responsiveness, access and assurance. The result of this research shows that the quality of service ads licencing organized by BPPT Kota Semarang can be said is not optimal. It can be proved in dimension tangible, facilities and infrastructure available in BPPT Kota Semarang is still inadequate, in dimension reliability SOP that is in BPPT Kota Semarang not run optimal, in dimension assurance still happens licencing the delays in publishing the ads, there still illegal charges, still found pander act and discipline practice of officers who are still low. Dimensions should be improved to improve the quality of the services which is tangible, reliability and also the assurance, while the dimension that needs to be maintained and improved back is the dimensions of responsiveness and access. Efforts to improve the quality of services can be done with the use of facilities and infrastructure in a more optimized, rewards and imposing punishment on an breaktime in the form put up photo employe of the month every month to the officers who were considered most discipline, extend estimation time services , and improve coordination between the front office with the field of supervision

ANALISIS KINERJA ORGANISASI BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG (Studi Kasus pada Bidang Perijinan Kesejahteraan Rakyat dan Lingkungan) Mona Agisa Widia Gutama; Hesti Lestari; Sundarso Sundarso; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The success a government can be seen from quality of public service received by society. The level of public service depend on performance of birocracy as public service administrator. Integrated Licensing Service Agency is a public organization providing one stop service. The purpose this study is to perceive performance Semarang of Integrated Licensing Service Agency performance and to know supporting and restricting factor focused on Licensing Public Welfare and Environment department. Evaluation this study based five dimension including productivity, service quality orientation, responsiveness, responsibility and accountability, while supporting and inhibiting factors seen from human resources, infrastructure, management information system and work culture. This research approach is qualitative descriptive labels using informant from Semarang of Integrated Licensing Service Agency and public service users. The study result of Licensing Public Welfare and Environment showed its performance is not optimal, because researcher found problems in productivity, service quality orientation, responsiveness and responsibility. Researcher also found that limited human resources, infrastructure and work culture are the restricting factor of public service implementation. According this study, researcher reccomend some suggestions can be done by Semarang of Integrated Licensing Service Agency to incease their performance, creating coordination and good cooperation with technical team, setting public service survey as standard performance assesment, increasing socialization and sensitivity in socienty need and making sistematic procedure of licensing requirement. As for the review of the restricting factors need to improve the quality and quantity of human resources, improve infrastructure and determine target the completion of licensing per day.

ANALISIS KINERJA APARATUR DIREKTORAT TAHANAN DAN BARANG BUKTI POLDA JAWA TENGAH Artha Cipta Pratama; Margaretha Suryaningsih; Nina Widowati
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kinerja pegawai sangat dipengaruhi oleh kemampuan pegawai yang didukung oleh lingkungan kerja yang baik, hubungan atau kerja sama yang baik antara komponen yang ada dalam organisasi atau instansi. Masalah yang muncul adalah Bagaimana Kinerja Aparatur Bagian Barang bukti (Barbuk) Polda Jawa Tengah, apa saja aspek kinerja yang menghambat di Aparatur Bagian Barang bukti (Barbuk) Polda Jawa Tengah. Tujuan penelitian untuk Menganalisa Kinerja Aparatur Bagian Satuan Barang bukti (Barbuk) Polda Jawa Tengah. ; Menjelaskan aspek-aspek yang menyebabkan kinerja Aparatur Bagian Barang bukti (Barbuk) Polda Jawa Tengah belum optimal.Upaya menjawab permasalahan dan tujuan penelitian dilakukan dengan analisis penelitian ini menggunakan jenis penelitian deskritif kualitatif dan penentuan sampel yang digunakan dalam penelitian ini adalah purposive sampling. Hasil penelitian yang didapat adalah bahwa kinerja kinerja Aparatur Bagian Barang Bukti (Barbuk) Polda Jawa Tengah sudah cukup baik walaupun masih terdapat beberapa dimensi yang dikategorikan perlu ditingkatkan walaupun dikatakan cukup baik. Dimensi yang dikategorikan kurang baik yaitu ketepatan waktu. Untuk ketepatan waktu dinilai cukup baik namun masih ada beberapa hal yang harus diselesaikan dan diatur dengan baik oleh para aparatur khususnya saat bekerja di lapangan. Disarankan untuk meningkatkan kompetensi, khususnya dalam penempatan aparatur sesuai dengan spesialisasi dan kemampuannya agar target dapat tercapai dengan optimal. Memberikan penghargaan internal untuk aparatur yang memiliki prestasi yang baik supaya dapat lebih terpacu untuk mengoptimalkan pencapaian target. Merubah sedikit suasana dan tempat kerja sesuai dengan tingkat kenyamanan aparatur supaya aparatur dapat lebih berkonsentrasi sehingga pekerjaan dapat diselesaikan lebih efisien dan efektif.

ANALISIS KINERJA KOMISI PEMILIHAN UMUM KOTA SEMARANG (Dalam Pemilihan Umum 2014) Desta Trianggoro; Endang Larasati; Nina Widowati
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In a country that is implementing a democratic system such as in Indonesia, Election is implementation of popular sovereignty which aims to bring a democratic government elected by the people. To perform their duties in administration of Elections, the Commissions established as one of the organizers of Election. This study will analyze the performance of Election Commission of Semarang and the dimensions that support and hinder the performance of Election Commission of Semarang in the National Election of 2014. This study uses the theory of organization and performance of the five dimensions they are productivity, service orientation, responsiveness, responsibility, and accountability with qualitative descriptive approach. To collect the data use the technique of observation, interviews, documentation, and literature study from informant’s employees of Election Commission of Semarang. The results show the performance of Election Commission of Semarang in National Election of 2014 is not optimal yet, they found several obstacles on the dimensions of the problem of productivity such as human resources, limited budget and the socialization has not optimal yet. While the dimensions that support performance Election Commission of Semarang other already performing optimally, they are service orientation, responsiveness, responsibility, and accountability. To overcome the obstacles found, there are some suggestions that can be carried out by the Election Commission of Semarang to optimize its performance, such as education, training, and skills to improve the quality of human resources, increasing the number of human resources through the recruitment of government employees or increase the number of temporary employees, proposesincreasingthe number of budget in accordance with the needs required and improving the socialization to public intensively and regularly, not only at Election time is getting closer, but by applying democracy in everyday life.

Co-Authors -, Maesaroh ., Maesaroh Abi Hardhiyan Pratama, Abi Hardhiyan Adika Kusuma Adithya Adam Permana Afielia Firdaust, Pinkan Aidah, Naila Ayu Aloysius Rengga Amalia Purnomo, Rizqa Amini Amini Anggraini, Pramita Anwar Sulthani, Alrizal Aprilia Rahmawati, Agnes Aprillia, Shinta Ari Subowo Arta Nurulhuda, Arisa Artanti Nirwana, Nurulita Artha Cipta Pratama Arya Gustantya, Belvada Asilya, Sella Rizky Asri Sekar Septanti Barus, Dena Arianti Br Bella, Tiara Khairina Briliani, Rengganis Elok Deevaa Andri Putra S Definta Aliffiana Desta Trianggoro Dimas Anugrah Dwi Saputra Dina Locita Praniti Disayna Azzahra Yuniaz, Arla Dwi Juliani, Astika Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Endang Larasati Endang Lestari Enggareti, Viskarani Bertys Erlina Widian Sari, Erlina Widian Farizqi Pramadianto Grace Olivia Simangunsong Hani Setiowati Hanna Fitria Masyitoh Hartuti Purnaweni Hasan Mustofa Amirudin, Hasan Mustofa Herbasuki Nurcahyanto Hesti Lestari Ida Hayu D Ida Hayu Dwimawanti Ikha Nathalia Puspitasari Indrawan Pramiyudha Intan Andriani Irkham Nugroho Putro Islamiyati, Dian Nur Jayanti Nigiana P.P, Jayanti Khairunnisa, Hana Khoiriyah Sari Pertiwi KURNIA PUTRI, FARLINDA Kusuma Ningrum, Renita Wahyu Laksmi Wahyu Kurniasih Larasati, Hanandha Leo Cundha Pramudya Lestari, Sinta Denna Lolitasari, Aliza Maesaroh Maesaroh Margaretha Suryaningsih Mavita Anarizka Mirsa Octavia Wardayani Moch. Mustam Mona Agisa Widia Gutama Monica, Dhea Apta Muhammad Rio Dewantoro Murni Septiyanti Mu’allimah, Mu’allimah Nilam Adini Rakhma Ningmas Pertiwi, Seli Nurayuni, Indah Nurwita, Mala Permata Sari, Indah Pratama, Muhamad Naufal Pria Bintang Aditama Prio Dwi Wibowo Putri Eryani, Desy Rachma, Ika Nur Rahayu Ningtyas Rahmawati, Nestiar Novika Ratri Januar, Dhiya Retno Novita Sari Retno Widowati Rifka Resi Pawestri, Rifka Resi Rihandoyo Rihandoyo Rina Herawati, Augustin Rio Sijabat, Rio Riska Febriastuti Riyan Rahayu Pratiwi Rizki Dwiarti Ratna Pratiwi Roni Budi Utomo Safitri, Aprilia Dewi Salsabila, Srinata Sastika Candra Paramashantaty Septiana Septiana Siregar, Mery Apriana Sofi Munfaati Solekhah, Nur Sri Suwitri Sundarso Sundarso Supriyanto Supriyanto Susi Sulandari Syarifatus Sa’diyah, Ismi Syaroh, Dwi Mai Tasya Amanda, Rachel Zahwa Thomas Denny Kristiandi, Thomas Denny Tri Wijaya Kusuma Veronica Quillitta Harianja, Veronica Quillitta Wahyu Hidayat Wahyu Pradana A., Wahyu Pradana Wahyu Wulandari, Aprilia Widia Sari Dewi, Widia Sari Widyaka Satriayudha Pradana Wildan Ardiansyah Yahya Rikaro Utomo, Yahya Rikaro Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zhafif Henvianto, Muhammad

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