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All Journal FORUM JURNAL ILMU SOSIAL Journal of Public Policy and Management Review JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Public Administration Journal of Research

Nina Widowati

Department Of Public Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

Author-ID : 416325

Arts Humanities Decision Sciences, Operations Research & Management Social Sciences Other

Published : 109 Documents Claim Missing Document

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KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG Nina Widowati; Septiana Septiana
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kualitas pelayanan merupakan salah satu ukuran untuk menilai pelayanan publik. Puskesmas Rowosari merupakan unit pelaksana tingkat pertama dalam memberikan pelayanan kesehatan di wilayah kerjanya. Tujuan dari penelitian ini untuk menilai sejauh mana kualitas pelayanan kesehatan di Puskesms Rowosari serta untuk mengidentifikasi dimensi yang menghambat dan mendukung kualitas pelayanan kesehatan di Puskesmas Rowosari dengan menggunakan dimensi Tangibles, Reliability, Responsivess, Assurance dan Emphaty. Metode yang digunakan adalah kualitatif deskriptif. Hasil penelitian menunjukkan bahwa secara umum Puskesmas Rowosari telah memberikan pelayanan kesehatan yang baik kepada masyarakatnya, meskipun dalam memberikan pelayanan masih ada dimensi yang belum berjalan optimal, yaitu dimensi tangibles dan dimensi reliability.

KUALITAS PELAYANAN KESEHATAN PASIEN RAWAT INAP PENGGUNA KARTU BPJS KESEHATAN DI PUSKESMAS TLOGOSARI KULON KOTA SEMARANG (BERDASARKAN PERMENKES NO 71 TAHUN 2013 TENTANG PELAYANAN KESEHATAN PADA JAMINAN KESEHATAN NASIONAL) Hanna Fitria Masyitoh; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Pelayanan kesehatan yang baik merupakan suatu kebutuhan masyarakat dan sering kali menjadi ukuran dalam keberhasilan pembangunan. Salah satu program yang diselenggarakan oleh Pemerintah Indonesia adalah penyelenggaraan program JKN yang diselenggarakan oleh Badan Penyelenggara Jaminan Sosial (BPJS) berupa BPJS Kesehatan. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan kesehatan yang dirasakan pasien rawat inap pengguna Kartu BPJS Kesehatan di Puskesmas Tlogosari Kulon Kota Semarang berdasarkan Permenkes RI No. 71 Tahun 2013 tentang Pelayanan Kesehatan pada Jaminan Kesehatan Nasional, serta mengetahui faktor-faktor yang menghambat dan mendukungnya. Tipe penelitian yang digunakan adalah kualitatif dengan teknik pengambilan data tipe non-probabling yaitu accidental sampling pada responden yang kebetulan dijumpai. Teknik pengumpulan data yang digunakan berupa wawancara, obervasi dan dokumentasi. Analisis data yang digunakan berupa penelitian deskriptif kualitatif. Hasil penelitian menunjukkan bahwa secara umum pelayanan yang diberikan belum berlangsung dengan maksimal karena dari lima dimensi yang diteliti masih ada yang hal-hal yang kurang baik dalam pelaksanaanya. Peralatan medis dan non medis dari sisi kuantitas sudah memadai, tetapi dari kualitas peralatan, kondisinya kurang baik karena tidak ada perawatan peralatan secara berkesinambungan. Petugas belum melaksanakan pelayananan sesuai yang dijanjikan, sehingga belum sesuai dengan peraturan yang mendukung pelayanan kesehatan pada masyarakat. Faktor yang menjadi penghambat kualitas pelayanan pada pasien rawat inap Pengguna Kartu BPJS Kesehatan di Puskesmas Tlogosari Kulon Kota Semarang antara lain adalah faktor pelanggan, strategi pelayanan, dan sistem yang ada. Sedangkan faktor pendukungnya adalah faktor sumber daya manusia yang dimiliki.

PENYELENGGARAAN PENCAPAIAN TARGET KINERJA DINAS PENDIDIKAN DAN KEBUDAYAAN PROVINSI JAWA TENGAH Widyaka Satriayudha Pradana; Nina Widowati
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Every Organization surely will set their work performance to carry out their tasks and function targets, in those schemes needs various instruments that are capable of becoming an essential. The purposes of this paper are to describe and analyze the work performance, and also to identify the factors that affected work permormance of Dinas Pendidikan dan Kebudayaan Provinsi Jawa Tengah. This paper uses the organization work performance measurement theory by Bernadin to analyze the work performance of Dinas Pendidikan dan Kebudayaan Provinsi Jawa Tengah by the approach of quality, quantity, timeliness, and costeffectiveness. The research design that is used by this paper is qualitative research design with descriptive approach. The Datas in this paper are collected by documentation study, observation method, interview, and literature study. The result of this paper is, there are three dimensions out of four that show positive results. They are quality dimension, quantity dimension, and cost-effectiveness dimension. While there is one dimension that shows negative result, it is timeliness dimension. There are two factors that affect the work performance is the support workers and technology. The writer suggests that, need a routine evaluation of each month reporting related to monitoring the implementation of activities and a budget to match the absorption time specified. It is also necessary to implement reward and punishment scheme in order to assert that Dinas Pendidikan dan Kebudayaan Provinsi Jawa Tengah has been serious in implementing the reporting, and also need to maximize Rencana Kerja Operasional (RKO) as real monitoring tool in accordance with the plans that have been drawn up at the beginning of the period

PENILAIAN KINERJA BALAI REHABILITASI SOSIAL EKS PENYALAHGUNA NAPZA MANDIRI SEMARANG Roni Budi Utomo; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research will describe and analyze the performance of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang, and aspects that support and hinder. The theory used in this research are five dimensions of performance, which are productivity, quality of service, responsiveness, responsibility, and accountability. This research used interviews, observation, documentation, and literature to collected data. Technique used for selecting the informants is snowball technique. The result of this research indicate that the performance of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang is not optimal. Productivity of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang is good enough, but still constrained at the lack of professionals in human resources, and the development of infrastructure is constrained in the budget. Quality service of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang is not good enough because there is lack of support from human resources and facilities. Responsiveness of Social Rehabilitation Center for ex drug abusers Mandiri Semarang is good enough. Responsibility of Social Rehabilitation Center for ex drug abusers Mandiri Semarang is good. Accountability of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang is good because there is accountability and transparency. Aspects that support the performance of Social Rehabilitation Center for ex drugs abusers Mandriri (in) Semarang are the obvious of the division of labor for the employees, employee discipline, and cross-sectoral cooperation. Aspects that hinder the performance of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang are limited budget, lack of facilities and infrastructure support, and lack of human resources support in terms of quality and quantity. Based on the research, the performance of Social Rehabilitation Center for ex drug abusers Mandiri (in) Semarang there are some recommendations that can be given to optimize the performance, such as improving the quality and quantity of employees needed, submission of budget proposals for facilities and infrastructure, and community involvement in social rehabilitation program.

KINERJA BADAN PENANGGULANGAN BENCANA DAERAH DALAM MENANGGANI PRA BENCANA GUNUNG SLAMET DI DESA KUTABAWA KECAMATAN KARANGREJA KABUPATEN PURBALINGGA JAWA TENGAH Andhini Amirudin Ambo; Susi Sulandari; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aimed to describe and analyze the performance of the Regional Disaster Management Agency The Purbalingga in handling pre-disaster on Mount Slamet , is already in line with the vision and mission BPBD , as well as to describe and analyze what are the dimensions that hinder the performance of BPBDs . This research was conducted through qualitative descriptive . The number of informants in this study were 3 informants Chief executive , head of administration of sub-section , and the section head of preventive and preparedness measures taken by purposive sampling technique . Data collection techniques by observation , interviews , documentation and literature study. The results showed that the dimension of productivity , responsibility , and accountability BPBD ;p[;Purbalingga in pre-disaster activities were optimal . There is still not optimal dimensions of BPBD The Purbalingga the dimensions of service quality and responsiveness. The conclusion from this study that the performance is in accordance with his vision BPBDs seen from the dimensions used productivity through socialization introduction of hazards and how to deal with it. BPBDs performance also is in conformity with its mission seen from the dimensions of productivity that are used in implementing risk reduction activities that recognize hazards and develop a culture of disaster awareness can be seen from the implementation of all pre-disaster activities in the village Kutabawa.

KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG Septiana Septiana; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

ANALISIS FAKTOR KEBERHASILAN CAPAIAN KINERJA BADAN LINGKUNGAN HIDUP PROVINSI JAWA TENGAH Dimas Anugrah Dwi Saputra; Nina Widowati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research has a purpose to describe and to analyze both the performance result and the factors of success performance of Environmental Agency of Central Java using a qualitative method with descriptive type. The results showed that the performance of Environmental Agency of Central Java has done well. Nevertheless, there are some obstacles such as the limit of human resources and the change of Local Goverment Regulation. The success performance driven factors is seen from aspects there are personal factor, leadership factor, team factor, system factor, and constextual factor. The result of this research is the performance of Environmental Agency of Central Java has done well. The obstacles inside are the limit of human resources and the determining of Regulation number 23 in 2014. The success performance support factors are personal factor, leadership factor, team factor, and system factor. Based on the result, the author recommend to the Environmental Agency of Central Java to fix the performance of Environmental Agency of Cental Java to be better and optimum.

ANALISIS KINERJA ORGANISASI DINAS KEBERSIHAN DAN PERTAMANAN KOTA SEMARANG Muhammad Rio Dewantoro; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The purpose of this research is for analyzing the performance of Cleanliness and Landscaping Service of Semarang City and analyzing factors that causing the performance of Cleanliness and Lanscaping of Semarang City is not optimal yet. The problem that is existed in Cleanliness and Landscaaping Service of Semarang City is the lack of infrastructures and the lack of human resource that causing the performance is not optimal yet. According to Dwiyanto (2002:16), the rate of organization performance from public opinion is based on five dimensions : productivity, quality of services, responsivity, responsibility and accountability. The performance result that has done by the Cleanliness and Landscaping Service of Semarang City could be said well done enough from five dimensions above. But, to achieve good organization performance still constrained by productivity aspect, because the lack of infrastructures in Cleanliness and Landscaping of Semarang City, and in responsibility aspect the employees still confused to do their jobs because there is incompatibility of the majors that they had taken and their job so additional time is needed to train these employees first, beside that the employee with old age is also an obstacle of responsibility because they tend to be difficult to follow development. The conclusion of this research overall is organization performance can’t be said optimal yet because the productivity and responsibility aspect couldn’t be well done yet.

COMMUNITY EMPOWERMENT THROUGH RESIK APIK WASTE BANKS IN SRONDOL KULON DISTRICT Briliani, Rengganis Elok; Widowati, Nina; Maesaroh, Maesaroh
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42132

Community empowerment through the Resik Apik Waste Bank is an effort made by the people of Brigif, Srondol Kulon Village, Banyumanik District to utilize household waste into useful items that can increase people's income and keep the environment clean and healthy. This research aims to analyze community empowerment through the Resik Apik Waste Bank in Srondol Kulon Village as well as the inhibiting and supporting factors. The data sources in this research were obtained from interviews, observations and documentation. The informant selection technique was carried out using purposive sampling and accidental sampling. The data sources in this research were obtained from interviews, observations and documentation. The informant selection technique was carried out using purposive sampling and accidental sampling. This research uses the dimensions of empowerment success theory. The results obtained, aspects of access and participation have been fulfilled and support the implementation of empowerment. Dimensions that do not support empowerment, control and well-being. Control in the form of monitoring and assistance is not carried out by the supervisory team, which in this case is the sub-district office. In the welfare dimension, the people of Brigif, Srondol Kulon Village, Banyumanik District still have not experienced a significant increase in income and have not experienced easy access to education and health facilities. Factors inhibiting empowerment are limited managerial abilities and the absence of the ability to manage the market. The driving factor for empowerment is natural resources. Suggestions that can be given are the need for an approach between management and the community, control from the government is needed, increasing the intensity of Resik Apik Waste Bank activities more intensely, program innovation that improves community welfare, internal coordination to create clear communication, identifying opportunities and conducting research on competitors so that consumers can be interested in the products being sold.

ANALISIS KINERJA KELOMPOK SWADAYA MASYARKAT (KSM) BIDANG PENGELOLAAN SAMPAH "KSM KARYA BAKTI) DI KEL. BULU LOR KEC. SEMARANG UTARA KOTA SEMARANG Amalia Purnomo, Rizqa; Widowati, Nina; Rina Herawati, Augustin
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43801

Dalam rangka mengurangi volume sampah yang akan diangkut ke TPA Jatibarang, Pemerintah Kota Semarang melalui Dinas Lingkungan Hidup (DLH) Kota Semarang menerapkan sistem pengelolaan sampah terpadu melalui Tempat Pengelolaan Sampah Terpadu (TPST) yang berada di wilayah kecamatan di Kota Semarang. Kelompok Swadaya Masyarakat (KSM) adalah kelompok masyarakat yang menyatukan diri secara sukarela dalam kelompok dikarenakan adannya kepentingan dan kebutuhan yang sama, sehingga anggota-anggota dalam kelompok tersebut memiliki kesamaan tujuan yang ingin dicapai. Kelompok Swadaya Masyarakat (KSM) yang menangani pengelolaan sampah di Kelurahan Bulu Lor adalah KSM Karya Bakti. Pola kerja dalam pengelolaan sampah oleh Kelompok Swadaya Masyarakat (KSM) Karya Bakti yang masih menerapkan sistem angkut-buang sampah dimana sistem ini sampah-sampah masyarakat hanya diangkut dan dibuang di TPS terdekat. Untuk itu, kinerja KSM Karya Bakti menjadi hal yang perlu ditinjau kembali sebagai bentuk pertanggungjawaban KSM dalam pengelolaan sampah di Kelurahan Bulu Lor. Artikel ini bertujuan untuk menganalisis kinerja KSM karya Bakti serta faktor pendorong dan penghambat didalamnya. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan fokus penelitian kinerja dalam KSM Karya Bakti di Kelurahan Bulu Lor, dengan hasil penelitian ini didapatkan indikator yang telah menunjukkan baiknya kinerja KSM Karya Bakti adalah Kualitas Pelayanan, Responsibilitas, dan Akuntabilitas. Sedangkan yang menjadi faktor pendorong adalah Beban Tugas, Paradidma Bekerja, Unsur 3P (Personalia), dan Niat/Kemauan serta faktor penghambat yang ditemukan adalah pada faktor Unsur 3P (Pembiayaan dan Prasarana/Sarana). Rekomendasi dari penelitian ini adalah dilakukan pengelolaan sampah bekerlanjutan untuk meningkatkan produktivitas KSM Karya Bakti.

Co-Authors -, Maesaroh ., Maesaroh Abi Hardhiyan Pratama, Abi Hardhiyan Adika Kusuma Adithya Adam Permana Afielia Firdaust, Pinkan Aidah, Naila Ayu Aloysius Rengga Amalia Purnomo, Rizqa Amini Amini Anggraini, Pramita Anwar Sulthani, Alrizal Aprilia Rahmawati, Agnes Aprillia, Shinta Ari Subowo Arta Nurulhuda, Arisa Artanti Nirwana, Nurulita Artha Cipta Pratama Arya Gustantya, Belvada Asilya, Sella Rizky Asri Sekar Septanti Barus, Dena Arianti Br Bella, Tiara Khairina Briliani, Rengganis Elok Deevaa Andri Putra S Definta Aliffiana Desta Trianggoro Dimas Anugrah Dwi Saputra Dina Locita Praniti Disayna Azzahra Yuniaz, Arla Dwi Juliani, Astika Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Endang Larasati Endang Lestari Enggareti, Viskarani Bertys Erlina Widian Sari, Erlina Widian Farizqi Pramadianto Grace Olivia Simangunsong Hani Setiowati Hanna Fitria Masyitoh Hartuti Purnaweni Hasan Mustofa Amirudin, Hasan Mustofa Herbasuki Nurcahyanto Hesti Lestari Ida Hayu D Ida Hayu Dwimawanti Ikha Nathalia Puspitasari Indrawan Pramiyudha Intan Andriani Irkham Nugroho Putro Islamiyati, Dian Nur Jayanti Nigiana P.P, Jayanti Khairunnisa, Hana Khoiriyah Sari Pertiwi KURNIA PUTRI, FARLINDA Kusuma Ningrum, Renita Wahyu Laksmi Wahyu Kurniasih Larasati, Hanandha Leo Cundha Pramudya Lestari, Sinta Denna Lolitasari, Aliza Maesaroh Maesaroh Margaretha Suryaningsih Mavita Anarizka Mirsa Octavia Wardayani Moch. Mustam Mona Agisa Widia Gutama Monica, Dhea Apta Muhammad Rio Dewantoro Murni Septiyanti Mu’allimah, Mu’allimah Nilam Adini Rakhma Ningmas Pertiwi, Seli Nurayuni, Indah Nurwita, Mala Permata Sari, Indah Pratama, Muhamad Naufal Pria Bintang Aditama Prio Dwi Wibowo Putri Eryani, Desy Rachma, Ika Nur Rahayu Ningtyas Rahmawati, Nestiar Novika Ratri Januar, Dhiya Retno Novita Sari Retno Widowati Rifka Resi Pawestri, Rifka Resi Rihandoyo Rihandoyo Rina Herawati, Augustin Rio Sijabat, Rio Riska Febriastuti Riyan Rahayu Pratiwi Rizki Dwiarti Ratna Pratiwi Roni Budi Utomo Safitri, Aprilia Dewi Salsabila, Srinata Sastika Candra Paramashantaty Septiana Septiana Siregar, Mery Apriana Sofi Munfaati Solekhah, Nur Sri Suwitri Sundarso Sundarso Supriyanto Supriyanto Susi Sulandari Syarifatus Sa’diyah, Ismi Syaroh, Dwi Mai Tasya Amanda, Rachel Zahwa Thomas Denny Kristiandi, Thomas Denny Tri Wijaya Kusuma Veronica Quillitta Harianja, Veronica Quillitta Wahyu Hidayat Wahyu Pradana A., Wahyu Pradana Wahyu Wulandari, Aprilia Widia Sari Dewi, Widia Sari Widyaka Satriayudha Pradana Wildan Ardiansyah Yahya Rikaro Utomo, Yahya Rikaro Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zhafif Henvianto, Muhammad

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