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All Journal Jurnal Ilmiah Widya Sosiopolitika CITIZEN CHARTER JUIMA : Jurnal Ilmu Manajemen E-Jurnal Politika Jurnal Manajemen Pelayanan Publik Jurnal Ilmiah Dinamika Sosial Jurnal Ilmiah Cakrawarti Widya Publika Journal Of Contemporary Public Administration (JCPA) Majalah Ilmiah Widyacakra Jurnal Media Administrasi Innovative: Journal Of Social Science Research West Science Business and Management Science Information System and Technology Socio-political Communication and Policy Review Populis: Jurnal Ilmu Sosial dan Ilmu Politik
I Dewa Ayu Putri Wirantari
Universitas Udayana
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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The Effectiveness of the Communication and Information Service Complaint Service in Absorbing the Aspirations of the Community in the Badung Regency Government Center Nofita Eka Putri; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 3 No. 1 (2026)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.304

Abstract

The complaint service managed by the Badung Regency Communication and Information Service is one of the important means in bridging communication between the community and the local government. This study aims to evaluate the effectiveness of these services in absorbing the aspirations of the community, by reviewing the aspects of accessibility, speed of response, and quality of follow-up to complaints. The research uses a descriptive qualitative approach through interviews and supporting documentation of complaint services. The results of the study show that complaint services have made a significant contribution to increasing public participation, although there are still obstacles such as delays in follow-up on certain complaints and lack of coordination between relevant agencies. These findings show that the complaint service is running quite effectively, but it requires strengthening the system and increasing the capacity of officers to be able to provide more optimal services.
The Role of the Bali Provincial Regional Development Bank Sanur Sub-Branch in Strengthening MSMEs Through People's Business Loans Dewi, Putu Bintang Listya; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 3 No. 1 (2026)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.305

Abstract

The People's Business Credit Program (KUR) channeled through Regional Development Banks (BPD) serves as a strategic instrument in supporting the growth of Micro, Small, and Medium Enterprises (MSMEs) and strengthening regional economies. This study aims to analyze the extent to which the Sanur Branch Office of Bank BPD Bali contributes to MSMEs, as well as to identify the role of KUR distribution in enhancing business productivity and income. The research employs a qualitative approach, with data collection techniques including interviews, literature reviews, and document analysis. Results indicate that Bank BPD Bali Sanur Branch Office plays a significant role as a financing facilitator for MSMEs and as a bridge between government programs and local MSME needs. KUR distribution by Bank BPD Bali has proven effective in boosting MSMEs growth and development. The study affirms that optimizing the role of Bank BPD Bali in the KUR program is key to sustainably strengthening the foundation of Micro, Small, and Medium Enterprises.
Strategi Pengelolaan media sosial sebagai Sarana Publikasi Informasi Pemerintah di Dinas Komunikasi dan Informatika Kabupaten Badung Tangkas, Ni Nyoman Setyawati; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 3 No. 1 (2026)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.307

Abstract

In the current digital era, social media has evolved into one of the most effective communication tools for governments in disseminating information quickly, widely, and interactively. Its utilization plays an important role not only in information delivery but also in shaping public opinion and enhancing governmental transparency. In this context, this study aims to analyze social media management strategies used as a medium for government information dissemination at the Department of Communication and Informatics of Badung Regency. The analysis focuses on three key aspects proposed by Paramitha (2011), namely planning, supervision, and optimization. This study employs a descriptive qualitative method through observation, interviews, and documentation. The findings reveal that Diskominfo Badung implements a well-structured communication strategy through language selection, visual design, audience mapping, and content classification based on public needs. Supervision is conducted through the selection of distinctive content and adjustment of information to current issues. Optimization is carried out through content evaluation prior to publication to ensure accuracy and quality. Overall, the implemented social media management strategies have contributed positively to enhancing transparency, strengthening the government’s public image, and increasing public engagement. Abstrak Di era digital saat ini, media sosial telah berkembang menjadi salah satu instrumen komunikasi pemerintah yang paling efektif dalam menjangkau masyarakat secara luas, cepat, dan interaktif. Pemanfaatannya tidak hanya berfungsi sebagai sarana penyebaran informasi, tetapi juga sebagai wadah pembentukan opini publik serta peningkatan transparansi penyelenggaraan pemerintahan. Berdasarkan konteks tersebut, penelitian ini bertujuan untuk menganalisis strategi pengelolaan media sosial sebagai sarana publikasi informasi pemerintah di Dinas Komunikasi dan Informatika Kabupaten Badung. Analisis penelitian difokuskan pada tiga aspek utama sesuai dengan teori Paramitha (2011), yaitu perencanaan, pengawasan, dan optimalisasi. Penelitian menggunakan metode kualitatif deskriptif melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa Diskominfo Badung menerapkan strategi komunikasi yang terencana melalui penentuan gaya bahasa, penyusunan desain visual, pemetaan audiens, serta klasifikasi konten berdasarkan kebutuhan masyarakat. Pengawasan dilakukan melalui pemilihan konten pembeda dan penyesuaian informasi dengan isu-isu aktual. Optimalisasi dilaksanakan melalui evaluasi konten sebelum publikasi untuk menjamin akurasi dan kualitas informasi. Secara keseluruhan, pengelolaan media sosial yang diterapkan telah memberikan kontribusi positif terhadap peningkatan transparansi, penguatan citra pemerintah daerah, serta peningkatan keterlibatan masyarakat. Kata kunci: media sosial, publikasi informasi, komunikasi pemerintah, strategi pengelolaan, Diskominfo Badung
Implementasi Kebijakan Peraturan Direksi PT Angkasa Pura Indonesia Nomor Pd.Dh.0011/1/2025 Mengenai Pemanfaatan Rumah Dinas Murtiningsih, Rizky; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 3 No. 1 (2026)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.308

Abstract

This study aims to analyze the implementation of the Board of Directors Regulation of PT Angkasa Pura Indonesia Number PD.DH.0011/1/2025 concerning the utilization of official housing as a facility to support employee performance. The findings indicate that the regulation provides clear standards and administrative mechanisms, including application procedures, disposition flows, and a ranking system that considers indicators such as job position, years of service, number of dependents, mutation status, and type of work. Analysis using the Van Meter and Van Horn as well as Edward III implementation models reveals gaps between policy design and execution, particularly in terms of communication, implementer disposition, and bureaucratic structure. Additionally, the principles of Good Corporate Governance (GCG) have not been fully realized, especially regarding transparency and accountability. This study concludes that while the implementation of the official housing utilization policy has provided meaningful benefits to employees, it has not yet achieved optimal effectiveness. Enhancements in transparency, the development of an integrated asset management information system, and stronger monitoring and evaluation mechanisms are required to ensure that the policy operates in accordance with its intended goals and supports sound corporate governance practices. Abstrak Penelitian ini bertujuan untuk menganalisis implementasi Peraturan Direksi PT Angkasa Pura Indonesia Nomor PD.DH.0011/1/2025 terkait pemanfaatan rumah dinas sebagai fasilitas pendukung kinerja pegawai. Hasil penelitian menunjukkan bahwa peraturan ini telah memiliki standar dan mekanisme administratif yang jelas, termasuk prosedur pengajuan, alur disposisi, serta sistem perankingan berdasarkan indikator jabatan, masa kerja, tanggungan keluarga, status mutasi, dan jenis pekerjaan. Analisis menggunakan model implementasi Van Meter dan Van Horn serta Edward III mengidentifikasi adanya kesenjangan antara desain kebijakan dan praktik pelaksanaan, khususnya pada aspek komunikasi, disposisi pelaksana, serta struktur birokrasi. Selain itu, prinsip-prinsip Good Corporate Governance (GCG) belum sepenuhnya terwujud, terutama dalam hal transparansi dan akuntabilitas. Penelitian ini menyimpulkan bahwa implementasi kebijakan pemanfaatan rumah dinas telah memberikan manfaat bagi pegawai, namun belum mencapai tingkat efektivitas yang optimal. Diperlukan peningkatan transparansi, pengembangan sistem informasi manajemen aset, serta penguatan mekanisme monitoring dan evaluasi agar kebijakan dapat berjalan sesuai tujuan dan mendukung tata kelola perusahaan yang baik. Kata Kunci : Good Corporate Governance; Implementasi Kebijakan; Rumah Dinas; Implementasi Kebijakan; PT Angkasa Pura Indonesia; Pengelolaan Aset.
Analisis Kegunaan dan Kepuasan Pengguna Pada Aplikasi Nadia: Studi Kasus Pekerja Injourney PT. Angkasa Pura Indonesia Kumara, Ni Luh Putu Maya; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 3 No. 1 (2026)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.309

Abstract

This study aims to examine the usability and user satisfaction associated with the NADIA application, an electronic correspondence system implemented within InJourney and PT Angkasa Pura Indonesia. Employing a qualitative methodology that incorporates in-depth interviews, field observations, and document analysis, this research explores the extent to which the NADIA application enhances administrative efficiency through the digitalization of document submission, storage, and tracking processes. The findings reveal that NADIA effectively streamlines workflow procedures, reduces the risk of document loss, and offers a more intuitive user experience compared to its predecessor systems. However, the study also identifies several limitations, including the application's reliance on stable internet connectivity and the limited accuracy of its document search function. Overall, the results indicate that while NADIA contributes positively to employee productivity, further system improvements are required to optimize its performance and ensure alignment with the administrative demands of a modern organizational environment. Abstrak Penelitian ini bertujuan untuk menganalisis tingkat kegunaan dan kepuasan pengguna terhadap aplikasi NADIA sebagai sistem persuratan elektronik yang digunakan di lingkungan InJourney dan PT Angkasa Pura Indonesia. Melalui pendekatan kualitatif yang melibatkan wawancara mendalam, observasi lapangan, dan studi dokumentasi, penelitian ini menggambarkan bagaimana aplikasi NADIA berkontribusi dalam meningkatkan efisiensi administrasi melalui digitalisasi proses pengiriman, penyimpanan, dan pelacakan dokumen. Hasil penelitian menunjukkan bahwa NADIA mampu mempercepat alur kerja, meminimalisir risiko kehilangan berkas, serta memberikan pengalaman penggunaan yang lebih intuitif dibandingkan sistem sebelumnya. Meskipun demikian, ditemukan pula sejumlah kendala seperti ketergantungan pada stabilitas jaringan internet dan fitur pencarian dokumen yang belum sepenuhnya akurat. Temuan ini menunjukkan bahwa meskipun NADIA telah memberikan dampak positif terhadap produktivitas pegawai, pengembangan sistem lebih lanjut tetap diperlukan agar aplikasi dapat berfungsi secara optimal dan sesuai dengan kebutuhan administrasi organisasi modern.
Co-Authors Agrevina, Elsa Agustini, Putu Dian Ameita Raydila, Ni Desak Made Ary Komala, Luh Nyoman Sinta Ayudia, Ida Ayu Wulan Nirmala Azhar, MuhammadxAli Destyawati, Ni Putu Erika Devi, Komang Triananda Kurnia Dewi, Indira Pasha Kumara Dewi, Ni Putu Kartika Dewi, Putu Bintang Listya Diputra, I Kadek Dwi Rizky Diyasaputri, Ni Made Indhira Cahya Dwi Lestari, Ni Made Icha Ekayana, I Putu Esta, Puput Fera Ari Febriantini, Komang Trisna Fua, Maria Dewi Ayuyanti Bire Girindra, Ida Ayu Githa Gusti Ayu Dwi Intan Mahayoni I Gede Krisna Yudandi I Ketut Winaya I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta, I Putu Dharmanu Juwita Pratiwi Lukman Kadek Wiwin Dwi Wismayanti Komang Adi Sastra Wijaya Kumara, Ni Luh Putu Maya Luksi Dehot, Maria Theovilla Maharani, Ni Luh Putu Delinda Maharani, Ni Made Bulan Cantika Mahayoni, Gusti Ayu Dwi Intan Mareta, Komang Vriska Tiara Milandika, Kadek Bagus Rama Iswara Mulya, Julian Dinar Rajati Murtiningsih, Rizky Mustika, Kadek Ni Nyoman Sri Astuti Ni Putu Anik Prabawati Ni Wayan Supriliyani Nofita Eka Putri Novita Dewi, Dewa Ayu Nuryanti, Ana Dwi Olgina, Aulya Paramitha Dewi, Ni Putu Jyoti Piers Andreas Noak Pradnya Paramita, Putu Mas Anandania Pramesti, Ni Putu Dinda Puspa Prasetyani Utari, Putu Ayu Mirah Pratiwi, Ni Luh Putu Eka Sandi Prihandani, Ni Komang Puspa Widyasari, Sang Ayu Nyoman Putra, I Kadek Alit Krestiana Putri, Ni Kadek Bella Akmilia Putri, Ni Made Rianti Nitiyasa Putri, Ni Putu Regina Prama Putu Eka Purnamaningsih Putu Nomy Yasintha Rahayu, Ni Made Anjaswari Ratitya, Sotya Prima Ricky, Dwipayana Rika Wiliana, Putu Dian Rismayanthi, Ni Wayan Rosa, Erina Samodra, Nadyannisa Saputra, Reynaldi Rahmadani Sari, Ni Kadek Diah Puspita Setyawati, Ni Putu Seni Pradnya Siti Rahayu, Kadek Intan Sonia, Nafira Nindya Ayu Sriwulandari, Komang Suarningsih, Ni Luh Gede Sugiantara, I Putu Oki Sutarini, Ni Kadek Dhea Suyeni, I Gusti Ayu Vinna Rai Swandari, Koming Ayu Dila Puteri Swari, Gusti Agung Ayu Sri Agung Candra Tangkas, Ni Nyoman Setyawati Tarini, Ketut Bella Tinida, Nadine Theresya Wardani, Ni Putu Kusuma Wetarani, Ni Putu Karnhura Weterani, Ni Putu Karnhura Widasari, Komang Adin Trisna Widhiana, I Made Surya Wijaya, Komang Adi Sastra Wiranda, Ni Made Dea Putri Wiswadhipa, Anak Agung Gde Prana Wulandari, Anak Agung Sagung Putri Yolanda, Agnes Yosi Yudartha, Putu Dharmanu Yunita Sriandewi, Ni Luh Putu