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All Journal JURNAL KEPARIWISATAAN Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Commerce Management and Tourism Studies Journal of Innovative and Creativity Journal of Education, Social & Communication Studies TRJ (Tourism Research Journal)
Ni Ketut Sekarti
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Brand Image Bellboy pada Hotel XY Suwardiana, I Wayan Gilang; Wulan, Anak Agung Istri Ratna Sari; Sekarti, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1277

Abstract

This research aims to analyze the bellboy brand image at Hotel XY. The research method used in this study is a qualitative descriptive method. Data was collected by interviewing the concierge staff and observing the bellboy staff at XY. The research results show that there are still things that need to be considered in providing services to guests to make a bellboy's brand image better. The advice that can be given is that it is better to provide directions and daily briefings and refreshments regularly so that bad reviews do not occur which can affect the brand image of the bellboys at XY hotel.
The synergy of leadership, motivation, and training in boosting employee performance: A case analysis of The KRU Harmini, AA Ayu Ngr.; Rastitiati, Ni Kade Juli; Mandang, Selvie Ratna Ivone; Putra, I Komang Mahayana; Sekarti, Ni Ketut
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 3 (2024): Dec 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i3.226

Abstract

Employee performance in the hospitality industry is significantly influenced by leadership style, motivation, and job training. The KRU, as a luxury destination in Bali, needs to understand these factors to enhance employee performance and guest services. This study aims to analyse the impact of leadership style, motivation, and job training on employee performance at The KRU. This research employs a quantitative method with a survey approach. Data was collected through questionnaires distributed to the resort's employees. Data analysis utilized descriptive statistics and regression analysis to assess the relationships between variables. The analysis results indicate that supportive leadership styles and high motivation significantly affect employee performance improvement. Additionally, effective job training contributes to enhanced skills and productivity among employees. Leadership style, motivation, and job training have a significant positive impact on employee performance. Recommendations are provided to enhance leadership approaches and training programs to maximize employee performance.
ENHANCING CUSTOMER SATISFACTION: UNRAVELING THE IMPACT OF SERVICESCAPE ELEMENTS ON GUEST EXPERIENCE Adi, Ida Ayu Sri Puspa; Sekarti, Ni Ketut; Sulistyawati, Ni Ketut Sri; Pastini, Ni Wayan; Mareni, Ni Ketut
JURNAL KEPARIWISATAAN Vol 24 No 1 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i1.1424

Abstract

This study attempts to investigate the impact of servicescape—which includes ambient conditions (X1), spatial layout and functioning (X2), and artifacts, signs, and symbols (X3)—on guest satisfaction (Y) at Bali's five-star hotels. With 91 research participants who had stayed in five-star hotels in Bali, a multiple linear test was the statistical test technique employed. The study's findings demonstrate that ambient factors, which provide a comfortable environment for patrons, have a favorable and substantial impact on customer satisfaction. However, there was no discernible impact on spatial arrangement or functioning. This might be because different customers have different tastes when it comes to certain aspects of space layout and functionality. Signs, symbols, and artifacts have a positive and substantial influence, particularly in relation to the distinctiveness of Balinese architecture, according to another intriguing conclusion. The results of this study have practical consequences for hotel management, including ways to retain and develop artistic and cultural components in physical design, take into account the diversity of preferences for spatial arrangement and functioning, and increase the quality of ambient circumstances. In a market where there is competition, this might boost the hotel's brand image and maximize client happiness.
Exploring the relationship between employee engagement, job satisfaction, and turnover intention in the hospitality industry Sudiarta, Made; Sekarti, Ni Ketut; Sunarsa, I Wayan
Journal of Commerce, Management, and Tourism Studies Vol. 4 No. 1 (2025): Apr 2025
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v4i1.321

Abstract

The high turnover rate in the hospitality industry is a significant challenge that can negatively impact operational stability and increase costs for businesses. This research aims to examine the relationship between job satisfaction, employee engagement, and turnover intention at YJR. The study investigates how factors such as job satisfaction and employee engagement influence employees' intentions to leave the organization. Utilizing a quantitative research method, data was collected through surveys and interviews with current and former employees of the restaurant. The data were analysed using descriptive statistics and correlation analysis to determine the strength of the relationships between the variables. The results indicate that both job satisfaction and employee engagement have a significant negative impact on turnover intention. Employees who reported higher levels of satisfaction and engagement were less likely to express an intention to leave the company. Conversely, those with lower satisfaction and engagement levels were more inclined to consider exiting. Additionally, the research found that key drivers of dissatisfaction include limited career development opportunities, insufficient compensation, and a lack of recognition. The study concludes that improving job satisfaction and fostering employee engagement are critical strategies for reducing turnover at this company. Practical recommendations for management include implementing policies that enhance work-life balance, offering competitive compensation, and creating career advancement opportunities. Future research could expand on this study by examining the long-term effects of these strategies on turnover rates and exploring similar relationships in other sectors of the hospitality industry.
SOSIALISASI PELAYANAN PRIMA DAN PENGEMBANGAN HOMESTAY BAGI MASYARAKAT DI DESA WISATA TAJEN, KECAMATAN PENEBEL, KABUPATEN TABANAN Adi, Ida Ayu Sri Puspa; Indrayani, I Gusti Ayu Putu Wita; Darmaputra, Putu Gede Eka; Sekarti, Ni Ketut; Pitanatri, Made Uttari
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 1 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i1.1504

Abstract

Tajen Tourism Village is a pioneering tourist village that already has various tourism potentials that are ready to be developed. As for the choice to carry out outreach to the community in the Tajen Tourism Village, it is for various reasons, including the village's potential, there are already a lot of tourists visiting and even staying overnight, there are still a few existing homestays and the tourist village is ready to develop homestays according to tourists' expectations. However, judging from the existing potential, the village community has not been able to provide maximum service to tourist requests, both in terms of service when providing culinary delights and homestay cleaning services. For this reason, this community service is carried out in the form of Socialization of Tourism Village Services, with participants from all stakeholders in the Tajen Penebel Tourism Village. The output of this community service activity is to increase the community's understanding of excellent service to tourists, increase the understanding of the meaning of homestay, increase the community's ability to clean and clean homestays, and increase the community's readiness to receive both domestic and international tourists.
Implementasi Kebijakan Green Cleaning Pada Villa Di Kawasan Wisata Kabupaten Gianyar Bali Sunarsa, I Wayan; Seniartha, I Wayan; Sekarti, Ni Ketut; Darmaputra, Putu Gede Eka
Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Vol. 4 No. 1 (2025): JANUARI-JUNI
Publisher : Badan Penerbitan Fakultas Pertanian Universitas Ratu Samban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jemakbd.v4i1.1290

Abstract

This is a new author guidelines and article template of JIP (Jurnal Ilmiah Pariwisata ). Article should be This research aims to determine the implementation of green cleaning policies in villas in the tourist area of ​​Gianyar district Bali. This research is qualitative research with a case study approach. The number of samples is 15 villas in the tourist area of ​​Gianyar district. Data collection methods were carried out by interviews, observation and documentation. The informant is the executive housekeeper as head of the Housekeeping department. The research results show that of the 10 aspects of green cleaning that have been determined, 75.7% have been carried out and articulated well by villa entrepreneurs in the tourist area of ​​Gianyar district.
Decoding Emotional Intelligence of Hospitality Workforce in Bali: Generation Z Perspectives Indrayani, I Gusti Ayu Putu Wita; Sekarti, Ni Ketut; Puspa Adi, Ida Ayu Sri; Arthini, Ni Nyoman Suci; Pitanatri, Made Uttari
Jurnal Penelitian Pariwisata Vol 8 No 1 (2024): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v8i1.250

Abstract

Emotional intelligence plays a central role in the hospitality industry as it significantly influences service quality, workplace relationships, and hotel reputation. However, empirical studies on emotional intelligence in previous literature have not specifically focused on Generation Z, the youngest generation entering the workforce. This research aims to identify the emotional intelligence of Generation Z employees. The research adopts a sequential explanatory mixed-method approach, utilizing a questionnaire distributed to 115 Generation Z employees and conducting interviews with middle and top managerial levels in five-star hotels in Bali. The research findings indicate that the emotional intelligence of Generation Z employees varies at different levels across various dimensions. While employees demonstrate an understanding of their own emotions and effectively manage them in service delivery, there is a need for improvement in their ability to comprehend the emotions of others. The practical implications of these findings suggest that hotel management should focus on creating a supportive work environment that enhances employee well-being, including adjustments to work schedules, stress management, and well-being programs to maintain their emotional balance. This study may significantly contribute to the development of effective strategies to optimize the potential of Generation Z employees in achieving service excellence and organizational success. Keywords: hospitality, psychological capital, subjective well-being
Peran Media Sosial Instagram (IG) Sebagai Media Promosi di D'Shopia Florist Bali Sedaniati, Ni Made Sri; Sekarti, Ni Ketut; Adi, Ida Ayu Sri Puspa
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1166

Abstract

Instagram (IG) has become one of the most widely used social media platforms for promotional purposes due to its various features. Businesses in the florist industry, such as D'Sophia Florist Bali, also utilize Instagram (IG) as a promotional tool. This research aims to understand the role of Instagramas a promotional medium for D'Sophia Florist Bali. The study adopts a quantitative approach in collecting and analyzing data. The instrument used is a questionnaire involving 50 respondents who are followers of D'Sophia Florist Bali on Instagram (IG). The questionnaire consists of 10 structured statements regarding 5 online promotion indicators, with responses divided into 5 scales. The research findings show that two indicators, namely advertising and sales promotion, have lower scores which is indicating a less effective role. On the other hand,  three indicators such as public relations, direct marketing, and personal selling, have good scores, which is indicating their effective role. This research provides a deeper understanding of the promotion indicators that influence the promotional activities of D'Sophia Florist Bali. The implication of these findings is the need for D'Sophia Florist Bali to enhance their promotional activities conducted through Instagram (IG). Keywords: Instagram (IG), promotion, florist        
Brand Image Bellboy pada Hotel XY Suwardiana, I Wayan Gilang; Wulan, Anak Agung Istri Ratna Sari; Sekarti, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1277

Abstract

This research aims to analyze the bellboy brand image at Hotel XY. The research method used in this study is a qualitative descriptive method. Data was collected by interviewing the concierge staff and observing the bellboy staff at XY. The research results show that there are still things that need to be considered in providing services to guests to make a bellboy's brand image better. The advice that can be given is that it is better to provide directions and daily briefings and refreshments regularly so that bad reviews do not occur which can affect the brand image of the bellboys at XY hotel.
Excellent Front Desk Agent Service in Increasing Guest Satisfaction at Hotels in Bali Venysia, Ni Putu Selina; Sekarti, Ni Ketut; Darmawijaya, I Gede
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11254

Abstract

This research aims to identify and group guest reviews of Front Desk Agent services at one of the hotels in Bali that provide a pleasant experience (Prima/WOW). Data was collected from guest reviews on OTA Tiket.com and Tripadvisor in the period January 2023 to May 2024. The results of the analysis showed four main themes that were prominent in guest reviews: The first theme, "Friendly and Polite," recorded the highest frequency with reviews emphasizing friendliness and professional attitude from the Front Desk Agent. The second theme, "Provides a Personal Touch," shows guests' appreciation for personal touches such as birthday wishes and room upgrades. The third theme, "Sprightly Provide Guest Needs," underscores the staff's proactive and quick response in meeting guest needs. The final theme, "Smooth Check-in Process," reflects the efficiency of the check-in process which is considered to make it very easy for guests. The results of this research indicate that Excellent/WOW service from the Front Desk Agent plays a significant role in increasing guest satisfaction at Hotel X.
Co-Authors Anak Agung Istri Ratna Sari Wulan Aprianoto, Aprianoto Dessalegn Mekuriaw Gusti Ketut Alit Suputra Harmini, AA Ayu Ngr. I Gede Darmawijaya I Gusti Ayu Putu Wita Indrayani I Made Sucipta Adnyana I Wayan Seniartha I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut John Louise M. Marcaida Komang Dea Ariska Febriyanti Majid Wajdi Mandang, Selvie Ratna Ivone Mareni, Ni Ketut Ni Kadek Windi Karlina Dewi Ni Made Sri Sedaniati NI NYOMAN SUCI ARTHINI . Pastini, Ni Wayan Pitanatri, Made Uttari Puspa Adi, Ida Ayu Sri Putra, I Komang Mahayana Putu Gede Eka Darmaputra Rastitiati, Ni Kade Juli Sedaniati, Ni Made Sri Seniartha, I Wayan Sudiarta, Made Sulistyawati, Ni Ketut Sri Suwardiana, I Wayan Gilang Venysia, Ni Putu Selina Wayan Melano