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All Journal Jurnal Media Infotama Jurnal Teknik Informatika UNIKA Santo Thomas MEANS (Media Informasi Analisa dan Sistem) Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) Jurnal Dehasen Untuk Negeri Dikdimas : Jurnal Pengabdian Kepada Masyarakat PPSDP International Journal of Education Jurnal Kewirausahaan dan Bisnis Jurnal Kewirausahaan dan Inovasi Jurnal Gotong Royong Jurnal Karya Nyata Pengabdian Jurnal Pengabdian Mandiri Jurnal Komputer, Informasi dan Teknologi
Liza Yulianti
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Perancangan Sistem Informasi Pelacakan Keluhan Pelanggan Berbasis Customer Relationship Management PDAM Bengkulu Mahdalena, Desi; Yulianti, Liza; Sedduantara, Sedduantara
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 8 No. 1 : Tahun 2023
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to create an information system for tracking customer complaint through Customer Relationship Management in PDAM Bengkulu city to facilitate to track customer complaints submitted, see the progress of complaints whether it has not been processed, has been processed and completed in the process, and make it easy for the company to manage customer complaints and improve the relationships with customers. Data collection methods used were observation, interview and literature study. From the results of the research, the Customer Relationship Management information system in PDAM Bengkulu City can facilitate the customers to track complaints submitted, see the progress of complaints whether they have not been processed, have been processed and finished in the process, and make it easy for the company to manage customer complaints and improve relationships with customers. The results of testing the black box, 94% of customer complaint tracking information system can provide functions and benefits for the customers of PDAM Bengkulu city
Penerapan Metode (Oreste) Pada Sistem Pendukung Keputusan Dalam Pemilihan Kader Puskesmas Desa Pasar Pino Rahayu, Reska Putri Rahayu; Yulianti, Liza; Fredricka, Jhoanne
MEANS (Media Informasi Analisa dan Sistem) Volume 8 Nomor 1
Publisher : LPPM UNIKA Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/means.v8i1.2665

Abstract

Health Center in Pasar Pino Village is the only health center in Pino Raya Sub- District of South Bengkulu Regency. The selection of cadre members in Pasar Pino Village was still done manually by filling out forms and resulted in a lot of fraud when selecting these cadres to get cadres who did not meet expectations in their field and resulted in many misunderstandings between the people of Pasar Pino Village. The application of the method (oreste) to a decision support system in the selection of cadres for the Health Center of Pasar Pino Village was made to assist the health center in facilitating the selection of good cadres and assisting in proper data processing in terms of storage. Based on the results of the tests that have been carried out, the functional oreste application for the selection of cadres for the Health Center of Pasar Pino Village is running as expected and the data processing of each prospective cadre is successfully input into the application by calculating the Besson rank value for each criterion, then determining the results of determining the cadres for the Health Center of Pasar Pino Village.
Analisis Kepuasan Pelanggan Menggunakan Algoritma C4.5 Adriansa, Mezi; Yulianti, Liza; Elfianty, Lena
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 7 No. 1 : Tahun 2022
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jtiust.v7i1.1983

Abstract

Gas Lpg merupakan bahan bakar yang ditetapkan pemerintah dan didistribusikan oleh oleh pangkalan untuk disalurkan kepada masyarakat, yang terkadang belum mengetahui tingkat kepuasan para pelanggan. Berdasarkan data yang di analisis pada tingkat kepuasan pelanggan dapat di ambil atribut berupa pelayanan, fasilitas dan kualitas produk yang dijual. Pada pangkalan Gas Elpiji 3kg Darmawati membutuhkan sistem analisis untuk mengetahui tingkat kepuasan para pelanggan. Analisis sistem yang dibuat menggunakan bahasa pemrograman visual basic 2010 dan metode yang digunakan yaitu Algoritma C4.5. Teknik pengambilan data yang didapat menggunakan metodologi observasi, wawancara, dan studi pustaka. Tahapan dalam sistem kepuasan dengan metode algoritma C4.5 yaitu pengambilan data pelanggan dan data atribut dari kuisioner, perhitungan nilai entropy dan gain, serta hasil kepuasan. Hasil yang diperoleh dari kuisioner yang dibagikan kepada 20 pelanggan terdapat 15 pelanggan dengan hasil puas dan 5 pelanggan dengan hasil tidak puas. Sehingga dari sistem yang dibuat dapat membantu pihak pangkalan untuk mengetahui tingkat kepuasan para pelanggan menggunakan sistem dengan metode algoritma C4.5
Perancangan Sistem Informasi Pelacakan Keluhan Pelanggan Berbasis Customer Relationship Management PDAM Bengkulu Mahdalena, Desi; Yulianti, Liza; Sedduantara, Sedduantara
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 8 No. 1 : Tahun 2023
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to create an information system for tracking customer complaint through Customer Relationship Management in PDAM Bengkulu city to facilitate to track customer complaints submitted, see the progress of complaints whether it has not been processed, has been processed and completed in the process, and make it easy for the company to manage customer complaints and improve the relationships with customers. Data collection methods used were observation, interview and literature study. From the results of the research, the Customer Relationship Management information system in PDAM Bengkulu City can facilitate the customers to track complaints submitted, see the progress of complaints whether they have not been processed, have been processed and finished in the process, and make it easy for the company to manage customer complaints and improve relationships with customers. The results of testing the black box, 94% of customer complaint tracking information system can provide functions and benefits for the customers of PDAM Bengkulu city
Sosialisasi Membangun Kesadaran Masyarakat Untuk Menjaga Lingkungan Bebas Sampah Harlina, Risa; Nainggolan, Rico Hasudungan; Pranata, Fheroansyah Ade; Fadila, Ayu; Kuljanah, Julia Mita; Handayani, Sri; Susanti, Neri; Yulianti, Liza
Jurnal Dehasen Untuk Negeri Vol 4 No 2 (2025): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v4i2.9115

Abstract

A clean and healthy environment is an essential factor in creating a good quality of life for the community. Waste problems remain a serious issue, both at local and global levels. The lack of public awareness in maintaining environmental cleanliness is one of the main causes of increasing pollution, which negatively impacts health and the surrounding ecosystem. Waste management continues to be an environmental issue that demands serious attention in various regions. The low level of public awareness in maintaining cleanliness contributes to escalating environmental pollution, affecting both human health and ecological balance. Socialization is one of the effective methods for instilling values of cleanliness and raising public awareness about the importance of caring for the environment. This article highlights the importance of socialization in efforts to build public awareness towards a waste-free environment. Through both direct and indirect socialization activities, it is expected that the community will understand the negative impacts of waste on the environment and be motivated to adopt a clean and healthy lifestyle.
Program Penyuluhan Kebersihan Dan Infrastruktur Sebagai Wujud Inovasi Dalam Membangun Kewirausahaan Masyarakat Nopiyanti, Penti; Rosandy, Muhammad Wahyu; Nupsi, Nupsi; Ulva, Marya; Yolanda, Dwi; Nasution, Suswati; Soleh, Ahmad; Yulianti, Liza
Jurnal Kewirausahaan & Inovasi Vol. 3 No. 1 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jkwi.v3i1.843

Abstract

Community service is one form of implementation of the Tri Dharma of Higher Education which aims to improve community welfare through innovation-based empowerment. This program aims to develop community entrepreneurship through cleanliness counseling and infrastructure installation which includes painting portals, installing signs, and implementing community gymnastics and neighborhood association gatherings. This activity was carried out in RT.23, Pematang Gubernur Village, by involving the local community in every stage of its implementation. Cleanliness counseling is carried out to increase public awareness of the importance of maintaining a healthy and clean environment, while the installation of infrastructure is expected to strengthen local economic identity and independence. Community gymnastics and gatherings are a means to build solidarity and encourage active community participation in social activities. This program also functions as a forum to introduce the concept of community-based entrepreneurship through social innovation that can improve the quality of life and empower communities to be more economically independent. The expected results of this program are increased public awareness of the importance of environmental cleanliness, the creation of infrastructure that supports economic activities, and the formation of sustainable social entrepreneurs.
The Effects of a Theoretically-Grounded Gamified E-Learning Module on Motivation and Learning Outcomes in an Educational Technology Course: A Mixed-Methods Study Siska, Jumiati; Kristiawan, Muhammad; Yulianti, Liza
PPSDP International Journal of Education Vol. 4 No. 2 (2025): PPSDP International Journal of Education (Special Issue)
Publisher : Perkumpulan Program Studi Doktor Pendidikan (PPSDP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59175/pijed.v4i2.662

Abstract

This study investigates the integration of gamification into the theoretical design of e-learning within educational technology courses, with the primary objective of enhancing student motivation and learning outcomes. Employing a mixed-methods approach, the research gathered quantitative data through pre- and post-intervention assessments. This was complemented by qualitative feedback from participants engaging with a specially designed gamified e-learning module. Results demonstrate a significant increase in learner engagement and improved academic performance when compared to traditional e-learning formats. A key novelty of this study lies in its emphasis on the theoretical framework of e-learning design, specifically highlighting gamification elements tailored to the content of educational technology. The findings suggest that incorporating gamified strategies can effectively address motivational challenges and foster deeper understanding in virtual learning environments. This research offers evidence-based design guidelines for educators and instructional designers, facilitating the implementation of gamification in theoretical course contexts and ultimately contributing to the development of more effective and engaging digital education.
Utilization Of Household Organic Waste Into Solid/Liquid Compost And Tongue-In-Law Rope Fiber Faizer, Maychel; Alfajri , Feriawan; Sucipto , Dovi Adi; Aldzikri, M. Iqbal; Afifudin, Rahmat; Prasetya, Andwini; Yulianti, Liza; Fariadi, Herri
Jurnal Pengabdian Mandiri Vol. 2 No. 2 (2025): Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/mandiri.v2i2.860

Abstract

Household waste is often ignored and thrown away, even though waste can be utilized if managed as solid/water bokashi fertilizer and snake plant fiber. The purpose of community service is waste sorting, training activities for processing solid and liquid compost fertilizers using the solid and liquid bokashi method, and making raw materials for snake plant fiber crafts using the braiding method. The results of the activity were that the socialization participants were very enthusiastic about participating in the activity, especially after being given education through the provision of materials, distributing leaflets on making solid bokashi fertilizer and liquid organic fertilizer. The focus of the activity was on household waste management, so that residents of RT. 41 waste were able to independently manage and utilize snake plant leaves. The utilization of organic waste and the remains of pruning lush snake plant leaves can be processed into solid compost and liquid compost as well as snake plant fiber rope. The economic value of solid compost fertilizer is IDR 1,300.00 / kg, liquid fertilizer IDR 0 / L, and snake plant fiber rope is IDR 5,208.33 per 50 m.
Training On Organic Waste Management Into Liquid Fertilizer To Improve Residents' Economy Natasya, Adelia; Penola, Yola; F.A, Raden Ajeng Flaura; Subagia, Nyoman Gede; Nugroho , Husnul; Damarsiwi , Eska Prima Monique; Yulianti, Liza; Susanti, Neri
Jurnal Pengabdian Mandiri Vol. 2 No. 2 (2025): Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/mandiri.v2i2.863

Abstract

The training activity on managing organic waste into fertilizer was carried out as an effort to empower the community of RT 02 RW 01 Pematang Gubernur Village in improving family economy while reducing the volume of household waste. Organic waste, which generally comes from food scraps and kitchen waste, has great potential to be processed into liquid fertilizer that has economic value. This training aims to provide understanding and practical skills to residents in processing organic waste in a simple and sustainable way. Training methods include counseling, demonstrations, and direct practice. The results of the activity showed an increase in knowledge and ability of residents in producing liquid fertilizer, as well as the emergence of initiatives to sell processed products as an additional source of income. Thus, this training contributes positively to increasing environmental awareness and empowering the local community's economy.
Pemberdayaan Lingkungan Melalui Pengadaan Sarana Prasarana di Desa Padang Makmur Bengkulu Sari, Nadia Permata; Tantri, Ameliya; Fitri, Sellia Yulan; Sulastri, Arina; Putri, Sinria Oktama; Effendi, Yanto; Suwarni, Suwarni; Yulianti, Liza
Jurnal Kewirausahaan dan Bisnis Vol. 8 No. 1 (2026): Februari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jkb.v8i1.1330

Abstract

This community service activity was conducted in Padang Makmur Village, Betungan Urban Village, Bengkulu City, a densely populated area with a population of approximately 500 residents. The primary problems identified were the absence of regional identity in the form of street name signs, a lack of adequate waste disposal facilities, and minimal educational media regarding environmental cleanliness. These conditions made regional navigation difficult and led to unorganized household waste management. The objective of this service was to create a more organized, clean, and healthy environmental governance through the provision of basic infrastructure. The problem-solving method was carried out through three main stages: coordination with village officials, strategic location surveys, and physical implementation of the work programs. The results showed that the installation of street name signs facilitated regional identification and population administration. The provision of separated organic and non-organic trash bins in public areas, along with the installation of educational boards, successfully encouraged the community to begin sorting waste at the source. Through these steps, environmental issues in this area were resolved systematically, creating a more orderly, healthy, and sustainable village environment for the local community.
Co-Authors Aditya, Riefky Adriansa, Mezi Afifudin, Rahmat Agustianza, Afes AH, Alkausar Ahmad Soleh Aldzikri, M. Iqbal Alfajri , Feriawan Amanah, Nurrulita Ambarwati, Dea Ananda Andwini Prasetya, Andwini Annisa Dwi Putri Apriani, Ramalia Ardinata, Bayu Ariska, Fiska Caniago, Aldo Damarsiwi, Eska Prima Monique Devi Sartika Dwi Putri, Annisa Dwiyanti, Natasya Effendi, Yanto F.A, Raden Ajeng Flaura Fadila, Ayu Faizer, Maychel Fathona, Royan Febrianto, Yogi Fitri, Sellia Yulan Fredricka, Jhoanne Handayani, Lefi Evti Handayani, Sri Hari Aspriyono Harlina, Risa Haryadi, B Herawan Herlina Latipa Sari Herri Fariadi, Herri Ilmi, Ilma Adhyka Farizky Jaswan, Mali Juju Jumadi Jumadi , Juju Jumiati Siska, Jumiati Karona Cahya Susena, Karona Cahya Khairil Khairil Kuljanah, Julia Mita Lase, Irlan Ulama Lena Elfianty Lendrawati, Nessa Leni Natalia Zulita Liza Yulianti Mahdalena, Desi Malasari, Tara Methatias Ayu Moulina, Methatias Ayu Muhammad Kristiawan Mustaqim, Basar Al Mustaqim Nainggolan, Rico Hasudungan Nasution, Raihan Novanza Nasution, Suswati Nataliya, Lidya Natasya, Adelia Neri Susanti Nopiyanti, Penti Novellya, Belyna Nugroho , Husnul Nupsi, Nupsi Oktara, Panggi Pasaribu, Ondihon Ady Prima Penola, Yola Perdima, Feby Elra Permata, Puja Dwi Prahasti, Prahasti Pranata, Fheroansyah Ade Pratiwi, Ii Pratomo, Seno Putri, Sinria Oktama Rahayu, Reska Putri Rahayu Ramadano, Ebben Sah Ramadhani, Astianza Rinanda, Destika Rodi , Rodi Rosandy, Muhammad Wahyu Sander, Vobey Alex Saputra, Muhammad Azan Dwi Sari, Nadia Permata Sari, Venny Novita Sartika, Devi Sayuti, M Akrom Sedduantara, Sedduantara Setiaji, Ganang Subagia, Nyoman Gede Sucipto , Dovi Adi Sulastri, Arina Sumantri, Ajis Suwarni Suwarni Tantri, Ameliya Ulva, Marya Wahyudi Wahyudi Yolanda, Dwi yono, Hari Aspri Yupianti , Yupianti Yupianti, Yupianti