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All Journal Ensiklopedia of Journal Tourism Scientific Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science Kontigensi: Jurnal Ilmiah Manajemen Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmu Multidisplin Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Journal of Consumer Study and Applied Marketing International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan
Danudara, Ananta Budhi
Politeknik Pariwisata NHI Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Hubungan Kualitas Layanan Front – Office Terhadap Kepuasan Pelanggan di Hotel X Bandung Danurdara, Ananta Budhi; Siahaan, Rudy Parlindungan
Tourism Scientific Journal Vol. 9 No. 1 (2023): Desember 2023
Publisher : STIEPAR YAPARI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32659/tsj.v9i1.317

Abstract

This research aims to explore the relationship between the service quality of front-office staff at Hotel X Bandung and customer satisfaction, emphasizing front-office service quality, and to explore the effect of the service quality of front-office staff at the Hotel X Bandung on customer satisfaction. This study uses qualitative methods and relies on primary data derived from questionnaire responses. The number of respondents is 90 guests who are currently staying or have stayed at Hotel X Bandung. The sampling technique was carried out by purposive sampling. The analysis was done descriptively, and it shows the analysis of service quality, guest expectation analysis, guest satisfaction analysis, gap analysis between two variables, and correlation analysis. The results of the study concluded that customer satisfaction with the services provided by the front office staff of Hotel X Bandung as a whole has only reached 69.45%. Customers are most satisfied with the tangible dimension (X5), followed by the reliability dimension (X1), empathy dimension (X4), assurance dimension (X3), and responsiveness dimension (X2). Based on the correlation tests, it was found that the service quality (X) of the front office at Hotel X Bandung has a positive effect on customer satisfaction (Y). To increase customer satisfaction, it is suggested to Hotel X Bandung management to make service improvements, especially in the responsiveness dimension (X2). Furthermore, the management of Hotel X can conduct the training program on delivering service and repair or replace the equipment that used in the front-office area to ensure comfort for guests.
Analisis E-Marketing Instagram Engagement pada Destinasi Wisata Kopeng Treetop Salatiga dan Guci Forest Tegal Joseph Aldo Irawan; Lia Fitria Anugrah; Novi Khotimah; Ananta Budhi Danurdara; Haryadi Darmawan; Sukmadi Sukmadi
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2485

Abstract

Tourism destination business management is starting to merge with technological developments. In an effort to adapt, the use of e-marketing in the tourism destination business is assisted by various digital platforms, one of which is Instagram. Instagram was chosen because it has many users in a wide range and the features it offers really help e-marketing activities in a business. The sample loci used in this research were Kopeng Treetop and Guci Forest. This locus was chosen because both of them have mutually satisfying similarities so that comparisons can be made. Using the mix method, researchers analyzed the data obtained from collecting data on likes, comments and the number of posts, then calculated it using a simple quantitative model and supported it by documentation, then analyzed it using triangulation to get in-depth thinking results. The research results found that there were similarities and differences in the use of Instagram e-marketing from the two loci, each of which has different abilities but also has the same opportunities in business. Through improvement efforts, in the future e-marketing development efforts can be carried out more optimally in order to achieve maximum visit levels.
IMPLEMENTATION OF DIGITAL TOURISM MARKETING PROGRAMS IN THE ERA OF INDUSTRIAL 4.0 BY DEPARTMENT OF TOURISM AND CREATIVE ECONOMY IN CIREBON CITY Sukmadi, Sukmadi; Wisnu Bawa Tarunajaya; Ananta Budhi Danurdara; Hafizah Binti Hassan
International Journal of Social Science Vol. 3 No. 6: April 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v3i6.7636

Abstract

Tourism is a leading sector that has a positive impact on development on all fronts, both from a socio-cultural perspective, especially in terms of economic growth. At this time, the industrial revolution has reached industry 4.0. In this era, internet users in the world are increasing from year to year. As one of the sectors that plays a very important role in the economy of Cirebon City, namely the tourism sector, it is also necessary to use methods digital marketing in terms of marketing. With digital marketing, tourist attractions, culinary, cultural and everything related to tourism which has its own charm and appeal can be promoted quickly and widely with the help of the internet network. Tourism marketing carried out by the Cirebon City government has actually implemented digital marketing, but this application is only limited to social media and is still less active in marketing tourism in Cirebon City. In this research, the author used descriptive qualitative research methods. Data collection techniques were carried out by means of observation, interviews and documentation. Based on the tourism digital marketing program, it has been implemented by the Department of Tourism and Creative Economy, but because there are still several obstacles, this program cannot run optimally. This is in accordance with the results of the author's research using implementation theory from Van Meter and Van Horn, for the dimensions of policy size and objectives, characteristics of implementing agents, attitudes/dispositions of implementers, inter-organizational communication and implementing activities are considered to be good, whereas for the dimensions of resources and the economic, social and political environment are still not supportive
Miwiti Creative Space Semarang: Modern Business With Fundraising Capital (Crowdfunding) Irawan, Joseph Aldo; Pamungkas, Imang Dapit; Khotimah, Novi; Samsiah; Agustian, Adinda; Danurdara, Ananta Budhi; Sukmadi; Darmawan, Haryadi; Hapsari, Dian Indriana
Journal of Consumer Studies and Applied Marketing Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jcsam.v2i1.163

Abstract

The tourism business plays a significant role in economic income, with creative spaces emerging as a notable trend in the industry. The Ministry of Tourism and Creative Economy promotes these spaces to support creative economy entrepreneurs. One critical issue aspiring entrepreneurs face is securing capital, leading to the adoption of crowdfunding methods. Miwiti Creative Spaces, a pioneer in Semarang, has explored this fundraising method. This study investigates the application of crowdfunding methods in the contemporary tourism business. Employing a qualitative descriptive method supported by documentation, the research identifies various stages implemented by Miwiti Creative Spaces in applying crowdfunding to meet their needs. The findings indicate that crowdfunding can effectively address funding challenges for new entrepreneurs. Specifically, the study reveals that Miwiti Creative Spaces follows a structured approach, beginning with identifying potential projects suitable for crowdfunding. They then plan strategically to reach potential backers, leveraging social media and other digital platforms for outreach. The process involves continuous communication with supporters to build trust and maintain interest, ensuring transparency and accountability throughout the funding period. The study underscores that crowdfunding provides a financial solution and fosters community and engagement among supporters. This can enhance the visibility and reputation of new ventures. Consequently, the research concludes that crowdfunding is a viable and beneficial method for overcoming funding barriers in the creative economy sector. This insight is valuable for policymakers and entrepreneurs leveraging crowdfunding for business development.
Digitalisasi Pariwisata Regeneratif: Pengembangan Platform Ecogreen untuk Mendorong Transformasi Bisnis Berkelanjutan di Destinasi Wisata Hidayat, Moh. Fadhlurrahman; Supriyani; Mutiara, Yayang Anggrenesia; Fitriana, Zahara Rahmawati; Danurdara, Ananta Budhi; Sukmadi
Jurnal Ilmu Multidisiplin Vol. 4 No. 2 (2025): Jurnal Ilmu Multidisplin (Juni–Juli 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i2.925

Abstract

Transformasi menuju pariwisata regeneratif menuntut pelibatan teknologi digital untuk mempercepat adopsi praktik berkelanjutan di kalangan pelaku usaha pariwisata. Penelitian ini bertujuan mengkaji konsep pengembangan sebuah platform digital berbasis ecogreen yang berfungsi sebagai penghubung antara wisatawan dan penyedia layanan wisata yang menerapkan prinsip keberlanjutan. Pendekatan penelitian dilakukan melalui studi pustaka dengan menganalisis berbagai jurnal ilmiah, laporan institusi internasional, dan data sekunder terkait tren digitalisasi serta model bisnis pariwisata berkelanjutan. Hasil kajian menunjukkan bahwa transparansi informasi keberlanjutan menjadi kebutuhan utama wisatawan modern, sementara pelaku usaha membutuhkan ekosistem digital yang mendorong visibilitas serta kredibilitas praktik ramah lingkungan mereka. Studi ini merekomendasikan pengembangan platform digital yang tidak hanya menyediakan fasilitasi pemesanan layanan wisata berkelanjutan, tetapi juga membangun sistem insentif, edukasi komunitas, dan sertifikasi keberlanjutan guna membangun ekosistem pariwisata yang regeneratif dan inklusif secara digital.
PENGARUH MOTIVASI, PERSEPSI DAN SIKAP TERHADAP KEPUTUSAN MENGINAP DI HOTEL SYARIAH KOTA BANDUNG Fitrianty, Rattikah; Danurdara, Ananta Budhi; Safari, Atang Sabur
Ensiklopedia of Journal Vol 2, No 2 (2020): Vol 2 No 2 Edisi 1 Januari 2020
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (75.776 KB) | DOI: 10.33559/eoj.v2i2.416

Abstract

This research is to find out the influence of motivation, perceptions and attitudes of consumers towards the decision to stay in a sharia hotel in Bandung. The sampling technique used accidental sampling of 100 respondents. The locus of this research is the Sharia hotel in Bandung. This research uses a quantitative approach with explanatory research design, this research is designed aimed at establishing the relationship of influence between the variables studied, therefore this research is referred to as correlational research, and using path analysis techniques. This research data collection method uses a survey method using a questionnaire. From the results of data processing carried out that the test results showed that partially Motivation factor (X1) to the decision of visiting customers (Y) was 0.25%, for the influence of Perception (X2) on the decision to stay overnight (Y) by 35.7%, and for the influence of attitude (X3) on the decision to stay by 10.3% and for the influence of Motivation (X1), Perception (X2) and attitude (X3) towards the decision to stay (Y) by 72.6%. Implications of sharia hotel research need to improve services and products related to consumer perception, which include performance, product and service features and quality of products and services, as well as the need for improvements in marketing, and renewal that adjusts both in terms of facilities and infrastructure in order to attract consumers and more.
Loyalty the Customer: Profile of Customer Relationship Management (Hotel Case Study In West Bandung, Indonesia) Ananta Budhi Danurdara; Rudy Parlindungan Siahaan; Ammarn Sodawan
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 6, No 1 February (2024)
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i1.285

Abstract

There have been many studies on customer relationship management, but those focusing on the history behind success are still minimal. This research aims to uncover customer relationship management in fostering the loyalty of Hotel X, West Bandung, West Java, Indonesia. The Bandung area, which includes Subang, has recently become a more popular tourist destination due to the construction of numerous nearby hotels. However, the rivalry is now more fierce than it was previously. In order to compare the topic under investigation with the actual conditions at Hotel X at West Bandung Regency, the researcher conducted a literature analysis on Customer Relationship Management and spoke with five managers about it. The three programs the researcher determined impacted CRM were the Partnering Program, Continuity Marketing, and One-to-One Marketing. The researcher has examined the program and connected it to theory through primary research employing qualitative approaches. While nearly every program has been implemented, Hotel X at the West Bandung Regency did not adopt a branding program, according to the results of the interview session. It is recommended that hotels conduct shortterm market and competitor research. As technology advances, so does the environment.
STRATEGIC MARKETING TRANSFORMATION THROUGH BIG DATA UTILIZATION: IN-DEPTH ANALYSIS OF TRANSLATING GIGANTIC INFORMATION INTO DECISIONS INFLUENCING TACTICAL AND BUSINESS STRATEGIES Ananta Budhi Danurdara; Anjani, Anjani; Nenden Hendayani; Rahma Helal Al_ Jbour; Iyad Abdallah Al- Shreifeen
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 2 (2024): February
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In today's data-driven landscape, the convergence of strategic marketing and Big Data catalyzes a transformative journey for organizations. This research, comprising a comprehensive analysis, explores the profound impact of Big Data on reshaping marketing strategies. Delving into the intricate dynamics of decision-making processes, the study elucidates how vast data sets influence tactical and business strategies. With an emphasis on translating gigantic information into actionable insights, the research unveils the symbiotic relationship between data-driven decision-making and organizational agility. The abstract underscores the pivotal role of Big Data in enhancing customer engagement, informing targeted promotions, and contributing to broader business objectives. A critical evaluation of existing literature identifies strengths and weaknesses in current studies, emphasizing the need for in-depth exploration into industry-specific contexts and ethical considerations. In considering future directions, the study anticipates a continued evolution toward more sophisticated analytics tools, including artificial intelligence and machine learning. The implications for businesses involve staying abreast of emerging trends, investing in advanced analytics capabilities, and addressing ethical considerations. This research contributes to a comprehensive understanding of leveraging Big Data for strategic marketing transformation, offering insights into the dynamic intersection of data-driven decision-making and organizational success.
DIGITAL MARKETING STRATEGY TO INCREASE BRAND AWARENESS IN INDUSTRY Ananta Budhi Danurdara; Dwi Apriyanti Kumalasari; Zeni Zainal Muis
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 3 (2024): March
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

A digital marketing strategy is a series of plans to build a business presence in the digital world or the internet through various digital channels. Developing a digital marketing plan aims to raise brand awareness and draw in new clients for the company. A strong digital marketing strategy will help businesses to achieve specific digital goals through properly chosen media. Increasing brand awareness is a worthwhile investment for businesses. By expanding brand knowledge and awareness, businesses can gain a competitive advantage, expand market reach, build customer loyalty, and achieve sustainable growth. The method used in this article is a literature review. This research discusses the description and types of digital marketing, analysis of how digital marketing strategies influence brand awareness, implementation of digital marketing strategies in certain industries, and the effectiveness of digital marketing strategies in increasing brand awareness.
Co-Authors Agustian, Adinda Ammarn Sodawan Anjani, Anjani Aries Riswandi Atang Sabur Safari Choirudin, Nor Ismawanto Dian Indriana Hapsari Digma Khariza Rifanggi Dwi Apriyanti Kumalasari Fitriana, Zahara Rahmawati Fitrianty, Rattikah Hafizah Binti Hassan Haryadi Darmawan Hidayat, Moh. Fadhlurrahman I Gusti Agung Gede Witarsana Imang Dapit Pamungkas Iyad Abdallah Al- Shreifeen Joseph Aldo Irawan Khotimah, Novi Lia Fitria Anugrah Liviandry Dwi Handayani Lucky Karsuki Mohammad Hiqmah Ameirindo Mutiara, Yayang Anggrenesia Nenden Hendayani Nisrina Andranaswari Paramitha Novi Khotimah Rahma Helal Al_ Jbour Rudy Parlindungan Siahaan Samsiah Sukmadi Sukmadi Sukmadi Supriyani Wanti Arumwanti Wisnu Bawa Tarunajaya Zeni Zainal Muis