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All Journal Ensiklopedia of Journal Tourism Scientific Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science Kontigensi: Jurnal Ilmiah Manajemen Pusaka : Journal of Tourism, Hospitality, Travel and Business Event International Journal of Applied Business and International Management International Journal of Accounting & Finance in Asia Pasific Jurnal Ilmu Multidisplin Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Manajemen dan Pariwisata Journal of Consumer Study and Applied Marketing International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities NHI Hospitality International Journal Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Ananta Budhi Danurdara
Politeknik Pariwisata NHI Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Revenue Management Capability and Front Office Financial Control in Optimizing Rooms Division Financial Performance: The Role of Digital Reservation Integration in Indonesian Hotels Nor Ismawanto Choirudin; Ananta Budhi Danurdara; Wanti Arum Wanti; Rudy Parlindungan Siahaan
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 9, No 1 (2026): February 2026
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v9i1.4626

Abstract

This study examines the effects of revenue management capability and front office financial control on rooms division financial performance in Indonesian hotels, with digital reservation integration positioned as both a direct predictor and moderating variable. A quantitative approach was employed using a cross-sectional survey involving 250 hotel operational personnel from Indonesian hotels implementing digital reservation systems and property management systems (PMS). Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that revenue management capability positively affects rooms division financial performance (? = 0.318; p 0.001), followed by front office financial control (? = 0.284; p 0.001) and digital reservation integration (? = 0.301; p 0.001). The findings further reveal that digital reservation integration significantly strengthens the relationships between revenue management capability and rooms division financial performance (? = 0.167; p 0.001) and between front office financial control and rooms division financial performance (? = 0.153; p = 0.001). The model explains 71.4% of the variance in rooms division financial performance (R² = 0.714). The findings confirm that hotel financial performance increasingly depends on the integration between pricing capability, operational financial control, and digitally integrated reservation systems.
Digital Experience, Attendee Engagement, and Event Loyalty in Indonesian Tourism Events Dendy Sundayana; Ananta Budhi Danurdara; Rudy Parlindungan Siahaan
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4617

Abstract

Tourism events in Indonesia are increasingly shaped by digital platforms, online promotion, mobile information access, and social media interaction. This transformation is reinforced by the expansion of event-based tourism initiatives, including Karisma Event Nusantara and the development of Event by Indonesia as a national digital event platform. Despite this growth, limited empirical research explains how digital experience contributes to attendee engagement and event loyalty in tourism events. This study examines the relationships among digital experience, attendee engagement, perceived event value, attendee satisfaction, and event loyalty in Indonesian tourism events. A quantitative survey was conducted among tourism event attendees in Indonesia, and 268 valid responses were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings show that digital experience significantly influences attendee engagement, perceived event value, and attendee satisfaction. Attendee engagement also positively affects perceived event value and attendee satisfaction, while perceived event value and attendee satisfaction significantly influence event loyalty. The study further confirms a significant sequential indirect effect linking digital experience and event loyalty through engagement, perceived value, and satisfaction. These findings position digital experience as part of the attendee value formation process in tourism events
When Workload Meets Emotional Labor: Service Performance in Hotel Rooms Division ER Ummi Kalsum; Ananta Budhi Danurdara; Anwari Masatip
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4607

Abstract

Employees in hotel rooms division operate under high operational pressure while maintaining continuous interaction with guests, making workload and emotional labor critical determinants of service performance. This study examines how workload and emotional labor influence service performance through job satisfaction among front office and housekeeping employees in Indonesian hotels. Grounded in the Job Demands–Resources framework, a quantitative approach was employed using survey data from 238 employees, analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that workload and emotional labor have negative and significant effects on both service performance and job satisfaction. Workload demonstrates a stronger effect compared to emotional labor, indicating that operational pressure functions as the primary constraint in rooms division work. Job satisfaction has a positive and significant effect on service performance and represents the strongest predictor in the model. Furthermore, job satisfaction partially mediates the relationships between job demands and service performance, indicating that performance is shaped by both direct operational constraints and employees’ psychological responses. These findings highlight the importance of integrating operational and emotional demands in managing service performance in hotel rooms division
Kompetensi ASN Pariwisata dan Pengembangan Pelatihan Berbasis Kompetensi Lia Afriza; Er Ummi Kalsum; Ananta Budhi Danurdara
Manajemen dan Pariwisata Vol. 5 No. 1 (2026): April 2026
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Yapari (STIEPAR YAPARI) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32659/jmp.v5i1.605

Abstract

This study aims to analyze the competency level of public servants (ASN) in the tourism sector, identify the root causes of competency gaps, and formulate an appropriate Competency-Based Training (CBT) model aligned with regional tourism development needs. The problem arises from non-competency-based job rotation, the absence of substantive tourism training, low digital literacy, and the lack of technical institutional standards within tourism offices. This research employs a qualitative method through field observation, in-depth interviews with non-managerial and non-functional tourism staff, and literature review of relevant regulations, including the Ministry of Administrative Reform (PermenPANRB) regulations from 2020–2023, the ASN Competency Dictionary (2022), and national tourism development policies. The findings reveal that ASN competencies remain weak across the five core pillars of tourism: (1) destination management, due to limited understanding of planning and standardization; (2) tourism marketing, reflected in the lack of digital promotion and branding skills; (3) institutional governance, characterized by minimal coordination and the absence of operational SOPs; (4) tourism human resource development, where ASN are not yet capable of providing substantive guidance to tourism actors; and (5) the tourism industry, marked by insufficient knowledge of industry structure and value chains. These competency gaps are primarily caused by non-merit job rotation practices, the absence of technical tourism training for implementing staff, inadequate institutional support, and the rapid evolution of the tourism sector that surpasses the rate of competency development among ASN. Based on these findings, this study recommends the adoption of a Competency-Based Training (CBT) model that includes modules on destination management, digital tourism marketing, institutional governance, tourism human resource development, tourism industry understanding, and digital literacy using data and geographic applications. The proposed CBT model is designed based on actual job requirements and competency gap analysis to ensure measurable, sustainable improvement of ASN capabilities. Implementing CBT is essential to developing professional, adaptive public servants capable of meeting the increasingly complex demands of the tourism sector.
Perencanaan Produk Paket Wisata Heritage di Paguyuban Pelestarian Budaya Bandung Ananta Budhi Danudara
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 1 No. 1 (2017)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v1i1.3

Abstract

Paguyuban Pelestarian Budaya Bandung (Bandung Heritage) is a non profit organization moving to execute activity of conservation for physical heritage plant in Bandung. The activities of Bandung Heritage are inventorying historic landmark and cultural landscapes, acting as an advisory body to public and private sector organizations requiring specialist- conservation advice, held the exhibitions, performances and other artistic and cultural events; publishing books of heritage building in Bandung. There must be the other alternative way to support the conservation of heritage building in Bandung besides the. above things that Bandung Heritage did. The alternative way is to plan the heritage tour package in Bandung. The compilation of heritage tour package is based on the tour components such as attraction, facility and accessibility. The components were analyzed in order to become a competent supplementary factor for the activity of heritage tour in Bandung
Perlindungan Hak Peserta Program Magang di Hotel XYZ Kota Bandung Ananta Budhi Danurdara
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 2 No. 1 (2018)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v2i1.18

Abstract

Apprenticeship program is one part of the laborrs force in Indonesia, apprentices basically get the same protection with other labors, but in Indonesia there are many industries that do not provide rights that should be given to participants of the internship program. The purpose of this study was to determine, assess, examine and analyze how the legal protection for participants in apprenticeship programs and practices to determine, assess, examine and analyze an obstacle in the implementation of the apprenticeship program. Study used is descriptive nature Analytical. Secondary data was obtained from the research literature and reinforced with Primary Data obtained from interviews daan questionnaire. Stages of the research literature research and field research. Techniques of data collection are through literature study and interviews. Methods of data analysis using Likert method. The results showed that the occurrence of violations of rights protection for participants in the company's apprenticeship program in terms of three main components, namely Statutory Rights, Contractual Rights and Other Rights on the Protection of Rights Internship Program participants have not been frilly implemented in practice yet. This is because there are some companies who do not exercise rights apprenticeship program participants in the form of the right to obtain employment injury insurance and the right to earn pocket money and or transport money and not doing the apprenticeship agreement in writing between the parties with the company's apprenticeship program participants in a company. Other authors propose recommendations for the educational institutions and industry especially Hotel XYZ at Bandung management to address the existing problems. The purpose of these recommendations is to provide input to the hotel in order to provide protection Rights Internship Program Participants in accordance with the rules of government.
The Implementation of Corporate Contract Rates on Guests Staying Decision at Hotel X Bandung Fila Husnan Rizqan; Ananta Budhi Danurdara; Edwin Adriansyah
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 3 No 2 (2025)
Publisher : Depertment of Hospitality, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v3i2.2710

Abstract

This research analyses the implementation of corporate contract rates and their effect on guest staying decisions at Hotel X Bandung. The study was initiated following a decline in the proportion of the corporate segment, aiming to understand how contractual terms influence business-to-business booking behaviour. Using a quantitative descriptive approach, data were gathered from corporate decision-makers through a survey method. The analysis focused on key contractual dimensions, including responsibilities, performance criteria, and incentives, alongside the stages of the guest decision-making process. The results indicate that the implementation of corporate contract rates is highly effective and significantly influences the staying decisions of guests. Statistical evaluations confirmed a strong positive correlation, showing that professional contract management directly increases the probability of business bookings. Furthermore, the findings highlight that the hotel’s reputation and cost-efficiency are major factors in finalizing the decision to stay. The study concludes that corporate contracts are essential for maintaining occupancy stability. Management is advised to improve revenue transparency and introduce dynamic incentive layers to further motivate corporate partners and foster long-term loyalty.
Co-Authors Agustian, Adinda Ammarn Sodawan Anjani Anjani, Anjani Anwari Masatip Aries Riswandi Atang Sabur Safari Binti Hassan, Hafizah Choirudin, Nor Ismawanto Dendy Sundayana Dian Indriana Hapsari Digma Khariza Rifanggi Dwi Apriyanti Kumalasari Dwi Apriyanti Kumalasari Edwin Adriansyah ER Ummi Kalsum Er Ummi Kalsum Fila Husnan Rizqan Fitriana, Zahara Rahmawati Fitrianty, Rattikah Hafizah Binti Hassan Haryadi Darmawan Hidayat, Moh. Fadhlurrahman I Gusti Agung Gede Witarsana Imang Dapit Pamungkas Iyad Abdallah Al- Shreifeen Iyad Abdallah Al- Shreifeen Joseph Aldo Irawan Karsuki, Lucky Khotimah, Novi Lia Afriza Lia Fitria Anugrah Liviandry Dwi Handayani Lucky Karsuki Moh. Fadhlurrahman Hidayat Mohammad Hiqmah Ameirindo Mutiara, Yayang Anggrenesia Nenden Hendayani Nenden Hendayani Nisrina Andranaswari Paramitha Novi Khotimah Rahma Helal Al_ Jbour Rahma Helal Al_ Jbour Rudy Parlindungan Siahaan Samsiah Sukmadi Sukmadi Sukmadi Sukmadi Supriyani Supriyani Wanti Arumwanti Wisnu Bawa Tarunajaya Yayang Anggrenesia Mutiara Zahara Rahmawati Fitriana Zeni Zainal Muis Zeni Zainal Muis