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All Journal Unnes Journal of Sport Sciences Literasi: Jurnal Ilmiah Pendidikan Bahasa, Sastra Indonesia dan Daerah Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Journal of Applied Computer Science and Technology (JACOST) Intan Husada : Jurnal Ilmiah Keperawatan Jurnal Mahasiswa Sistem Informasi (JMSI) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Teknik Informatika Jurnal Sistem Informasi Dan E-Bisnis INTAN Jurnal Penelitian Tambang JURNAL ILMIAH INFOKOM International Journal of Asian Business and Management (IJABM) Jurnal Ilmiah Dan Karya Mahasiswa JPNM : Jurnal Pustaka Nusantara Multidisiplin Gudang Jurnal Multidisiplin Ilmu Jurnal Yudistira Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Intelek Dan Cendikiawan Nusantara Prosiding Seminar Nasional Pengabdian kepada Masyarakat (SINAPMAS) International Journal of Social Science and Humanity Jurnal Riset Multidisiplin Edukasi INOVTEK Polbeng - Seri Informatika ACTIVE: Journal of Physical Education, Sport, Health and Recreation
Arif Setiawan
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Journal : Intan Husada : Jurnal Ilmiah Keperawatan

 1 
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS KOTA MADIUN : ANALYSIS OF THE COMMUNITY SATISFACTION INDEX FOR HEALTH SERVICES AT THE MADIUN CITY HEALTH CENTER Alfiyani, Lina; Karlinda; Nikmah Ayu Ramadhani Amir; Eny Pemilu Kusparlina; Nurul Fatimah; Widya Kaharani Putri; Anindita Hasniati Rahmah; Asmirati Yakob; Danar Rista Saputra; Arif Setiawan; Ivando Zeldha Damara; Herdiyanto; Suharyo
Intan Husada : Jurnal Ilmiah Keperawatan Vol. 12 No. 01 (2024): Vol. 12 No.1 , Januari 2024
Publisher : Politeknik Insan Husada Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52236/ih.v12i1.510

Abstract

Background. Public satisfaction with public services plays an important role in the stability of a country's health services. Measurement of the Public Satisfaction Index is a reference in evaluating the quality of service between patient expectations and health service performance.Purpose. This study aims to analyze the Community Satisfaction Index for Health services at the Madiun City Health Center.Methods. This study used a crosectional design with quantitative methods, conducted in October 2023 at the Madiun City Health Center with a sample of 64 research subjects using a simple random sampling technique. The research variables were 9 elements of the Community Satisfaction Index, namely the elements of requirements, procedures, time, rates, service products, competence, behavior, handling complaints, and facilities and infrastructure.Result. The results showed that the Community Satisfaction Index was 81.99, with details of the Community Satisfaction Index being good, namely in the elements of requirements (81.3%), procedures (71.9%), time (84.4%), service products (87.5%), competence (81.3%), behavior (71.9%), handling complaints (70.3%), with a very good Community Satisfaction Index in the elements of tariffs (62.5%) and facilities and infrastructure (79.7%).Conclusion. The Public Satisfaction Index is 81.99, with a very good Public Satisfaction Index on the elements of tariffs and facilities and infrastructure.
Co-Authors Adelia Yunita Setiyadi Adhita Arif Setyawan Adinda Bintang Oktavia Afzal Khan Agung Hadi Saputro Ahmad Alif Candra Selamet Ahsanul In’am Akbar Siregar Aldri Frinaldi Alfiyani, Lina Amanda Nur Alidya Yahya Amelia Vega Utomo Ananda Putri Risang Ayu Andry Akhiruyanto Anindita Hasniati Rahmah Apridiansyah, Yovi Arben, Ali Arina Fawaida Ariq Raihan Hermanto Asep Purwo Yudi Utomo Asmirati Yakob Asti Devi Mutiara Khoirun Nisa Avin Nuzula Fitranti Bernadin Dwi M Cahulul Rizaldy Hasan Danar Rista Saputra Daniel Situmeang Dewi Masitoh Dhila Resky Effenti Diana Laily Fithri Dyah Prabaningrum Effendi, Ihsan Eko Darmanto Endriatna Adellia Wiby Eny Pemilu Kusparlina Eraskaita Ginting Fadina Salwa Aulia Putri Fajar Nugraha Faridhatun Nafi’ah Fitriana Gigit Mujianto Herdiyanto Hermawan Hermawan Iftikhar Rizqullah Ivando Zeldha Damara Jelibseda Karlinda Kejora Rizka Amanda Laili Fitriyani M. Rizaldi Maria Assumpta Wikantari Mesran, Mesran Muhammad Ady Nugroho MUHAMMAD ARIFIN Muhammad Azhari Muhammad Farchan Muntaha Muhammad Rafif Rabbani Muhammad Rizki Arrohman Muhammad Thoriq Akbar Muhammad Wifqi Aufal Maulana Najwa Hanindya Putri Najwa Lailatus Sa’diah Narendra Saputra Neila Mei Ika Suryani Nikmah Ayu Ramadhani Amir Nikmatul Khoiriyah Nugraha Widi Winata Nur Mahfuzah Saffawati Nur Saidah Nurul Fatimah Nurur Rosidah Pahrizal Pandoman, Agus Pramana, Doni Pratiwi Cahyaningtiyas Pratomo Setiaji R Rhoedy Setiawan Ras Tuti Analiah Rembrand Rengga Arga Deva Revanda Putri Rahmadani Ribut Wahyu Eriyanti Rika Santi Rina Aulia Rizqi Ardiansyah Rizqi Aufa Eka Prathama Rossi Galih Kesuma Rozali Toyib Rubianto Hadi Sari, Luthfiana Sinta Devi Rahmawati Sudjalil Suharyo Sumarya Supriyono Supriyono Syifa Amalia Tara Umi Nur Wakhidatun Tsirwatun Nisail Khasanah Umi Wahidasiana Wahyu Astri Hana Widya Kaharani Putri Wijaya, Ardi Wiwik Fitriyani Yudie Irawan