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All Journal Lingua Cultura Jurnal Humaniora Script Journal: Journal of Linguistic and English Teaching Indonesian EFL Journal English Language and Literature International Conference (ELLiC) Proceedings Jurnal Pendidikan Edutama Gema Wiralodra PROJECT (Professional Journal of English Education) Jurnal ABDIKU Language and Education Journal J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) ZIJEd :Zabags International Journal of Education Journal of Technology, Mathematics and Social Science (J'THOMS) NaCoLET ZIJEn: Zabags International Journal of Engagement Jurnal Pendidikan Progresif Jurnal Penelitian Pendidikan INTERACTION: Jurnal Pendidikan Bahasa
Fitri Nurdianingsih
IKIP PGRI BOJONEGORO
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Language and Education Journal

 1 
TASK-BASED LANGUAGE TEACHING AS AN ENGLISH LEARNING METHOD FOR ROOM SERVICE AND RESERVATIONS EMPLOYEES: A CASE STUDY Vivin Afini; Fitri Nurdianingsih; Ridayani; M. Bambang Purwanto
Language and Education Journal Vol. 10 No. 1 (2025): Language and Education Journal
Publisher : Universitas Islam Ogan Komering Ilir Kayuagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52237/2wbzfm80

Abstract

In the hospitality industry, English communication skills are essential in providing quality services, especially for interactions with international guests. However, many employees need help mastering vocabulary and speaking fluency, especially in work tasks such as reservations and room service. This study aims to evaluate the effectiveness of task-based language teaching (TBLT) in improving the communication skills of hotel employees and identify obstacles and solutions to its implementation. This study uses a qualitative approach with 20 Grand Duta Syariah Palembang hotel employees. The results showed a significant improvement in vocabulary and speaking skills and a positive response to the relevance of the TBLT method. Simulation-based strategies and gradual training overcame obstacles in task design and technology application. This research offers a new approach to developing language training in the hospitality industry by integrating authentic tasks into training. In conclusion, TBLT is practical and applicable to professional training needs
Co-Authors Abu Hasan Rifa'i Afifah Dewi Kurniati Afini, Vivin Ali Mujahidin Andri Andri Andri Andri Ayu Fitrianingsih Dani Dani Dila Charisma Falah, Sabila Nur Fathia Rosyida Fitri Nur Hidayati Friska Putri Oktavianti Guruh Kemilo Rahari Ima Isnaini T R Ima Isnaini T.R. Ima Isnaini Taufiqur Rohmah Izza, Triananda Rahmatul Izzatisselim, Zilvia Nur Jayyidah, Nazzah Yusva Kuswanto Kuswanto Lusiana Vernanda M. Ali Ghufron M. Ali Ghufron M. Bambang Purwanto M. Bambang Purwanto M. Zainudin Moh. Fuadul Matin Moh. Fuadul Matin, Moh. Fuadul Muchyidin, M. Syaichul Muhammad Bambang Purwanto Nasar, Ismail Nozylianty Nur Rochbani, Ita Tryas Oktha Ika Rahmawati Prayogi, Arditya Qoriatun Fauziah RAHMI, ELVI Refi Ranto Rozak Ridayani Rohmah, Ima Isnaini Taufiqur Sabila Nur Falah Ardiana Sherly Aisyia Anggraeni Siti Ermawati Sri Wahyuni Taufiq Hidayat Taufiqur Rohmah, Ima Isnaini Vivin Afini Wahyuni , Sri Yuniarta Ita Purnama Yuniarta Ita Purnama, Yuniarta Ita Zaenal Abidin Zilvia Nur Izzatisselim