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Efektivitas Pelayanan Publik dalam Perspektif Good Governance di Era Digital Wardana, I Gede Naufal Wisnu; Prabawati, Ni Putu Anik
Socio-political Communication and Policy Review Vol. 1 No. 6 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.178

Abstract

As time and technology develop, the government must be able to adapt to face this phenomenon. The government can use this technology to become an innovation in public services which will make things easier for the public. This research aims to analyze the effectiveness of public services in terms of Good Governance in the digital era. Effective and efficient public services are of course in line with the objectives of Good Governance, namely good governance. The success of digital-based public services can be seen from the aspects of community participation, human resource capacity, and the impact obtained by the community, therefore the author uses three indicators, namely support, capacity, and value. This research method uses a literature review or literature study which uses various related literature sources as research data. The research results show that from several case studies taken it can be said that the implementation of technology-based Good Governance in supporting the effectiveness of public services is said to be successful. Abstrak: Seiring berkembangnya zaman dan tekologi pemerintah harus mampu beradaptasi menghadapi fenomena tersebut. Pemerintah dapat menggunakan teknologi tersebut menjadi sebuah inovasi dalam pelayanan publik yang nantinya akan memudahkan masyarakat. Penelitian ini bertujuan untuk menganalisis efektivitas dari pelayanan publik yang ditinjau dari Good Governance di era digital. Pelayanan publik yang efektif dan efisien tentunya sejalan dengan tujuan Good Governance yaitu tata kelola pemerintahan yang baik. Keberhasilan dari pelayanan publik berbasis digital dapat dilihat dari aspek partisipasi masyarakat, kapasitas sumberdaya manusia,dan dampak yang didapat oleh masyarakat, oleh karena itu penulis menggunakan tiga indikator yaitu support, capacity, dan value. Metode penelitian ini menggunakan tinjauan pustaka atau studi kepustakaan yang menggunakan berbagai sumber literatur terkait sebagai data penelitian..Hasil penelitian menunjukan dari beberapa studi kasus yang diambil dapat dikatakan bahwa penerapan Good Governance berbasis teknologi dalam menunjang efektivitas pelayanan publik dikatakan berhasil. Kata Kunci : Pelayanan Publik, good Governance, Teknologi, Efektivitas
Digital Transformation in Villages: A Policy Implementation Approach in Kajowair Village, Nusa Tenggara Timur Hieng, Beatrix Brightany; Prabawati, Ni Putu Anik
Baileo: Jurnal Sosial Humaniora Vol 2 No 2 (2025): January 2025
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/baileofisipvol2iss2pp189-198

Abstract

This study investigates the implementation of digital transformation policies in Kajowair Village, Nusa Tenggara Timur, through the Village Information and Service Management System (Simpeldesa). Utilizing a qualitative descriptive approach, data were collected via in-depth interviews, field observations, document analysis, and literature reviews involving 15 key informants, including village officials and community members. The findings reveal that Simpeldesa implementation reflects strong policy disposition and effective coordination facilitated by a simplified bureaucratic structure. However, limited communication outreach, inadequate infrastructure, and low digital literacy pose significant challenges to inclusive digitalization. Despite only 51.88% internet penetration, village-level commitment and resource allocation have enabled substantial initial progress, with 50% of administrative data successfully digitized. This research offers new insights into rural e-government implementation by applying Edward III’s policy implementation framework—emphasizing communication, resources, disposition, and structure. The novelty lies in its micro-level focus on a single village, rarely explored in policy studies. The study contributes to the theoretical discourse on digital governance in rural areas while providing practical recommendations for enhancing infrastructure, community engagement, and digital capacity-building. These findings serve as a valuable reference for policymakers and scholars seeking to understand and replicate successful digital transformation models in similar village contexts.
Kinerja KPU Kabupaten Buleleng dalam Aksesibilitas bagi Pemilih Disabilitas untuk Meningkatkan Partisipasi pada Pemilu Serentak 2024 Ningsih, Ni Luh Putu Melia; Yudartha, I Putu Dharmanu; Prabawati, Ni Putu Anik
Socio-political Communication and Policy Review Vol. 2 No. 1 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.195

Abstract

This study uses a type of qualitative research with a descriptive approach. The data sources used are primary and secondary data. The technique for determining informants in this study uses purposive sampling. This study uses the theory of measuring the performance of public organizations according to Agus Dwiyanto in Pasolong (2017). The results of the study show that the performance of the Buleleng Regency KPU in accessibility for voters with disabilities to increase participation in the implementation of the 2024 simultaneous elections is quite good, which is based on productivity indicators that are not optimal so that there is a need to improve the quality of human resources which affects the achievement of activity goals that are not optimal. Service quality indicators are not optimal, there is a need to improve service quality in physical accessibility. The responsiveness indicator has not been optimal, for which the Democracy Volunteer Program has not been implemented. Indicators of responsibility and accountability are optimal. Based on the results of the analysis of the findings, the researcher recommends increasing the number of employees of the Buleleng Regency KPU and developing the competencies of the Ad-Hoc Agency through training, involvement of volunteers with disabilities, expanding cooperation between parties and written cooperation, implementing the Democracy Volunteer program, and involving people with disabilities as election organizers. Abstrak Penelitian ini mengunakan jenis penelitian kualitatif dengan pendekatan deskriptif. Sumber data yang digunakan yaitu data primer dan sekunder. Teknik penentuan informan dalam penelitian ini menggunakan purposive sampling. Penelitian ini menggunakan teori pengukuran kinerja organisasi publik menurut Agus Dwiyanto dalam Pasolong (2017). Hasil penelitian menunjukkan kinerja KPU Kabupaten Buleleng dalam aksesibilitas bagi pemilih disabilitas untuk meningkatkan partisipasi pada penyelenggaraan Pemilu serentak 2024 cukup baik, yang didasarkan pada indikator produktivitas belum optimal sehingga perlu adanya peningkatan kualitas SDM yang berpengaruh pada tidak optimalnya pencapaian sasaran kegiatan. Indikator kualitas layanan belum optimal, perlu adanya peningkatan kualitas layanan pada aksesibilitas fisik. Indikator responsivitas belum optimal, yang mana Program Relawan Demokrasi tidak terlaksana. Indikator responsibilitas dan akuntabilitas sudah optimal. Berdasarkan hasil analisis hasil temuan, peneliti merekomendasikan penambahan jumlah pegawai KPU Kabupaten Buleleng dan pengembangan kompetensi Badan Ad-Hoc melalui pelatihan, pelibatan relawan disabilitas, melakukan perluasan kerja sama antar pihak dan kerja sama tertulis, melaksanakan program Relawan Demokrasi, dan melibatkan penyandang disabilitas sebagai petugas penyelenggara Pemilu. Kata kunci: Kinerja, KPU Kabupaten Buleleng, Aksesibilitas, Disabilitas, Pemilu serentak 2024
PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU BATUBULAN TERHADAP KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR DI KABUPATEN GIANYAR Komang Maitha Gauri Cahyani; Ni Putu Anik Prabawati; I Putu Dharmanu Yudartha
Triwikrama: Jurnal Ilmu Sosial Vol. 7 No. 6 (2025): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v7i6.11512

Abstract

This study aims to determine the influence of the quality of Samsat Drive Thru Batubulan service on the compliance of motor vehicle taxpayers in Gianyar Regency. This type of research is quantitative research that explains or proves the relationship of influence between independent and dependent variables through hypothesis testing. This study used a sample of 100 respondents where the distribution of questionnaires was carried out through online Google forms. Sampling was done using a non-probability sampling method with a purposive sampling technique. The sample consisted of Samsat Drive Thru Batubulan users. The research test tool uses validity test, reliability test, classical assumption, and simple linear regression using the SPSS version. 26. Hypothesis testing in this study using a t-test with the results of the study showing that from the two variables, namely service quality, has a significant positive influence on compliance
PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU BATUBULAN TERHADAP KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR DI KABUPATEN GIANYAR Komang Maitha Gauri Cahyani; Ni Putu Anik Prabawati; I Putu Dharmanu Yudartha
Triwikrama: Jurnal Ilmu Sosial Vol. 7 No. 6 (2025): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v7i6.11512

Abstract

This study aims to determine the influence of the quality of Samsat Drive Thru Batubulan service on the compliance of motor vehicle taxpayers in Gianyar Regency. This type of research is quantitative research that explains or proves the relationship of influence between independent and dependent variables through hypothesis testing. This study used a sample of 100 respondents where the distribution of questionnaires was carried out through online Google forms. Sampling was done using a non-probability sampling method with a purposive sampling technique. The sample consisted of Samsat Drive Thru Batubulan users. The research test tool uses validity test, reliability test, classical assumption, and simple linear regression using the SPSS version. 26. Hypothesis testing in this study using a t-test with the results of the study showing that from the two variables, namely service quality, has a significant positive influence on compliance
Penerapan E-Government Sistem Informasi Layanan Administrasi Desa Ungasan (Silagas) dalam Meningkatkan Pelayanan Publik di Desa Ungasan Kabupaten Badung Sari, Ni Made Puspa; Prabawati, Ni Putu Anik; Lukman, Juwita Pratiwi
Socio-political Communication and Policy Review Vol. 2 No. 1 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.196

Abstract

This study aims to analyze the application of SiLagas e-government in improving public services in Ungasan village, Badung Regency. The research method used is descriptive qualitative with data collection techniques through observation, interviews and documentation. Based on the results of research in the field, the application of SiLagas e-government is studied using the theory of e-government success elements by Indrajit which consists of: (1) support, (2) capacity, (3) value. The results showed that in the support indicator, it has been running with an agreement, commitment in implementing SiLagas and socialization, but the socialization has not been optimally carried out. In the capacity indicator, financial resources and human resources are adequate, while infrastructure still has network constraints. In the value indicator, the benefits have been felt, namely time efficiency and reducing the use of paper. The recommendations that researchers can provide are to optimize socialization regarding the SiLagas website, provide training to the community in accessing digital services and improve network infrastructure. Abstrak Tujuan penelitian ini adalah untuk menganalisis penerapan e-government sistem informasi layanan administrasi desa Ungasan (SiLagas) dalam meningkatkan pelayanan publik di desa Ungasan Kabupaten Badung. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Berdasarkan hasil penelitian di lapangan, penerapan e-government SiLagas dikaji menggunakan teori elemen sukses e-government oleh Indrajit yang terdiri atas: (1)support, (2)capacity, (3)value. Hasil penelitian menunjukan bahwa dalam indikator support sudah berjalan dengan adanya kesepakatan, komitmen dalam penerapan SiLagas dan sosialisasi, namun sosialisasi tersebut belum optimal dilakukan. Dalam indikator capacity sumber daya finansial dan sumber daya manusia sudah memadai, sedangkan infrastruktur masih terdapat kendala jaringan. Dalam indikator value manfaatnya sudah dirasakan yaitu efisiensi waktu dan mengurangi penggunaan kertas.Rekomendasi yang dapat diberikan peneliti yaitu dengan mengoptimalkan sosialisasi mengenai website SiLagas, melaksanakan pelatihan kepada nmasyarakat dalam mengakses layanan digital Dan peningkatan infrastruktur jaringan. Kata Kunci: E-government; SiLagas; Pelayanan Publik
Inovasi Pelayanan Aplikasi Pelaporan Orang Asing Next Generation (APOA-NG) di Kantor Imigrasi Kelas I Khusus TPI Ngurah Rai Dewi, Ni Putu Kartika; Prabawati, Ni Putu Anik; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 2 No. 1 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.198

Abstract

The purpose of this study is to determine the success of service innovation through the APOA-NG application at the Immigration Office Class I Special TPI Ngurah Rai. The research method used is descriptive qualitative with data collection techniques including observation, interviews and documentation. The research analysis uses the theory of innovation success factors proposed by Cook, Matthews and Irwin (in Grisna & Wawan, 2013) which consists of five indicators: leadership, management/Organizations, Risk Management, Human Capital, Technology. The results of this study indicate that the implementation of innovation has achieved good results in leadership that is able to facilitate innovation, the APOA-NG application is in accordance with the organization's vision and mission, and the availability of SOPs as employee management guidelines, the ability of employees by involving external parties, namely cooperation with Dispar Badung and the Head of the Environment, as well as the ability of lodging employees in using the APOA-NG application are very skilled and adequate technology produces excellent features that receive a positive response from application users and change immigration reporting services to be faster. However, it is still not optimal in risk management because the efforts made still cause other problems, namely the APOA-NG application still experiences errors, uneven distribution of APOA-NG application users in small accommodations, awareness regarding legal understanding of lodging is still low, and other obstacles. Abstrak Tujuan penelitian ini untuk mengetahui keberhasilan inovasi pelayanan melalui aplikasi APOA-NG di Kantor Imigrasi Kelas I Khusus TPI Ngurah Rai. Metode penelitian yaitu kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara dan dokumentasi. Analisis penelitian menggunakan teori faktor keberhasilan inovasi yang dikemukakan oleh Cook, Matthews dan Irwin (dalam Grisna&Wawan, 2013) yang terdiri dari lima indikator: leadership (kepemimpinan), management/organizations (manajemen/organisasi), risk management (manajemen resiko), human capital (kemampuan sumber daya manusia), technology (teknologi). Hasil penelitian ini ialah pelaksanaan inovasi telah mencapai hasil yang baik pada kepemimpinan yang mampu memfasilitasi inovasi, aplikasi APOA-NG sesuai dengan visi misi organisasi dan tersedianya SOP sebagai pedoman manajemen pegawai, kemampuan para pegawai dengan melibatkan pihak luar yaitu kerjasama dengan Dispar Badung dan Kepala Lingkungan serta kemampuan pegawai penginapan dalam menggunakan aplikasi APOA-NG sangat terampil dan teknologi yang memadai menghasilkan fitur-fitur unggulan yang mendapat respon yang positif dari pengguna aplikasi dan merubah layanan pelaporan keimigrasian menjadi lebih cepat. Namun, masih belum maksimal pada manajemen resiko karena upaya yang dilakukan masih menimbulkan masalah lainnya yaitu aplikasi APOA-NG tetap mengalami error, belum meratanya pengguna aplikasi APOA-NG pada penginapan kecil, kesadaran terkait pehaman hukum tempat penginapan masih rendah serta hambatan lainnya. Kata kunci: Warga Asing, Aplikasi APOA-NG, Faktor Keberhasilan Inovasi.
Implementasi Program Layanan Perizinan Bermobil Online Single Submission (LIMOSSIN) Dalam Meningkatkan Pelayanan Perizinan Di Kabupaten Badung. Putri, Komang Tri Antari; Wirantari, ⁠I Dewa Ayu Putri; Prabawati, Ni Putu Anik
Socio-political Communication and Policy Review Vol. 2 No. 1 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.200

Abstract

Quality public services play a role in increasing investment. The Investment and One-Stop Integrated Service Agency of Badung Regency has innovated in licensing services through the Mobile Licensing Service with Online Single Submission (LIMOSSIN) program, which aims to assist the public in issuing business permits. The objective of this study is to understand the Implementation of the Mobile Licensing Service with Online Single Submission (LIMOSSIN) Program in Improving Licensing Services in Badung Regency. This research uses a qualitative descriptive method with data collection techniques through interviews, documentation, and observation. Data analysis is conducted using Edward III's policy implementation theory, which consists of (1) Communication, (2) Resources, (3) Disposition, and (4) Bureaucratic Structure. The results of the study indicate that overall, the program has been effectively implemented based on the indicators used. However, there are indicators that still require improvement for the program to run more optimally. Improvements are needed in the communication indicator related to communication between village governments and the community, the resource indicator due to challenges in human resources, and the bureaucratic structure indicator related to coordination by village officials in the implementation of the program. In conclusion, the LIMOSSIN program has provided tangible benefits to the community by assisting in issuing business permits, but enhancements are still needed in several indicators to improve service quality. Abstrak Pelayanan publik yang berkualitas memiliki berperan dalam meningkatkan investasi. Dinas Penanaman Modal dan Pelayanan terpadu Satu Pintu Kabupaten Badung berinovasi dalam pelayanan perizinan melalui program Layanan Perizinan Bermobil Online Single Submission (LIMOSSIN) yang bertujuan untuk membantu masyarakat dalam menerbitkan izin usaha. Tujuan yang ingin dicapai dari penelitian ini adalah untuk memahami bagaimana Implementasi Program Layanan Perizinan Bermobil Online Single Submission (LIMOSSIN) Dalam Meningkatkan Pelayanan Perizinan Di Kabupaten Badung. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, dokumentasi, dan observasi. Analisis data dilakukan dengan menggunakan teori implementasi kebijakan oleh Edward III yang terdiri dari (1) Komunikasi, (2) Sumber Daya, (3) Disposisi, (4) Struktur Birokrasi. Hasil penelitian menunjukkan bahwa secara keseluruhan program ini telah berjalan efektif berdasarkan indikator yang digunakan. Namun terdapat indikator yang masih memerlukan perbaikan agar program dapat berjalan lebih optimal. Perbaikan diperlukan yaitu pada indikator komunikasi terkait komunikasi antara pemerintah desa ke masyarakat, indikator sumber daya yang masih adanya tantangan pada sumber daya manusia, dan indikator struktur birokrasi terkait koordinasi oleh perangkat desa terkait pelaksanaan program. Kesimpulannya program LIMOSSIN telah memberikan manfaat nyata bagi masyarakat dalam membantu menerbitkan izin usaha, tetapi masih diperlukan peningkatan dalam beberapa indikator untuk meningkatkan kualitas layanan. Kata Kunci: Pelayanan Publik, LIMOSSIN, Implementasi, DPMPTSP Badung, Teori Edward III
Evaluasi Program Pembinaan Narapidana Narkotika Lembaga Pemasyarakatan Perempuan Kelas IIA Kerobokan Manuaba, Ida Bagus Made Wedhana; Prabawati, Ni Putu Anik; Yudartha, I Putu Dharmanu
Socio-political Communication and Policy Review Vol. 2 No. 1 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.203

Abstract

This study aims to evaluate the coaching program for female inmates at the Class IIA Women's Correctional Facility in Kerobokan using a qualitative descriptive approach with data collection techniques including interviews, observations, and documentation. The analysis applies Stufflebeam's Evaluation Theory (1993), which consists of four indicators: (1) Context Evaluation, (2) Input, (3) Process, and (4) Product. The findings indicate that the coaching program has been implemented fairly well but is not yet fully optimal. Challenges include inadequate facilities, limited budget, and a shortage of human resources. Based on these findings, recommendations for maximizing the program's effectiveness include improving infrastructure, strengthening human resource capacity, optimizing external cooperation, enhancing management systems, and increasing budget allocation. Penelitian ini bertujuan untuk mengevaluasi program pembinaan bagi narapidana perempuan di Lapas Perempuan Kelas IIA Kerobokan. Penelitian ini menggunakan jenis penelitian kualitatif dengan metode deskriptif dengan teknik pengumpulan data berupa wawancara, observasi, dan dokumentasi. Analisis pada penelitian ini menggunakan teori Evaluasi oleh Stufflebeam (1993) yang terdiri dari empat indikator yaitu (1) Evaluasi Konteks, (2) Masukan, (3) Proses, dan (4) Produk. Hasil penelitian ini menunjukan bahwa program pembinaan telah berjalan cukup baik namun belum sepenuhnya optimal. Beberapa kendala yang dihadapi meliputi sarana prasarana yang kurang memadai, anggaran yang minim, dan kurangnya sumber daya manusia. Berdasarkan hasil penelitian, rekomendasi yang dapat diberikan agar pelaksanaan program pembinaan terlaksana secara maksimal yaitu adanya peningkatan infrastruktur, penguatan kapasitas sumber daya manusia, optimalisasi kerja sama dengan pihak eksternal, serta perbaikan sistem manajemen dan peningkatan alokasi anggaran. Kata Kunci: Pembinaan Narapidana, Lapas Perempuan, Narkotika, Evaluasi Stufflebeam, Rehabilitasi
Implementasi Kebijakan E-Jasa terhadap Kinerja Pegawai Kontrak pada Dinas Pekerjaan Umum, Penataan Ruang, Perumahan, dan Kawasan Permukiman Kabupaten Klungkung Tantri, I Gusti Ayu Agung Putri Kalyana; Lukman, ⁠Juwita Pratiwi; Prabawati, Ni Putu Anik
Socio-political Communication and Policy Review Vol. 2 No. 2 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.205

Abstract

Employee performance is the most important thing in an organization or government institution so that employees work according to their abilities so as to achieve good work results. This study aims to determine how the Implementation of the E-Jasa Policy affects the performance of contract employees at the Public Works, Spatial Planning, Housing and Settlement Areas Service of Klungkung Regency. This research method uses qualitative descriptive with data collection through interviews, observations, and document studies. The analysis in this study uses the policy implementation theory from Richard E. Matland whose indicators consist of policy accuracy, implementation accuracy, target accuracy, and environmental accuracy. The results of the study show that the implementation of the E-Jasa policy at the PUPRPKP Service of Klungkung Regency has been implemented since 2021 and is running optimally. In the process of implementing the E-Jasa application policy, it received a positive response from contract employees at the PUPRPKP Service of Klungkung Regency because they felt the benefits of using the E-Jasa application. The main obstacles include limited human resources in the use of technology and problems with the application server itself. This study recommends periodic evaluation and training in the use of E-Jasa applications, the existence of special policies for field employees and the imposition of sanctions on contract employees who do not use the E-Jasa application. Abstrak Kinerja pegawai menjadi hal terpenting dalam suatu organisasi atau lembaga pemerintahan agar pegawai bekerja sesuai dengan kemampuannya sehingga mencapai hasil kerja yang baik. Penelitian ini bertujuan untuk mengetahui bagaimana Implementasi Kebijakan E-Jasa terhadap kinerja pegawai kontrak pada Dinas Pekerjaan Umum Penataan Ruang Perumahan dan Kawasan Permukiman Kabupaten Klungkung. Metode penelitian ini menggunakan deskriptif kualitatid dengan pengumpulan data melalui wawancara, observasi, dan studi dokumen. Analisis pada penelitian ini menggunakan teori implementasi kebijakan dari Richard E. Matland yang indikatornya terdiri dari ketepatan kebijakan, ketepatan pelaksanaan, ketepatan target, dan ketepatan lingkungan. Hasil penelitian menunjukan bahwa implementasi kebijakan E-Jasa di Dinas PUPRPKP Kabupaten Klungkung sudah dilaksanakan sejak tahun 2021 dan berjalan dengan optimal. Dalam proses pengimplementasian kebijakan aplikasi E-Jasa mendapat tanggapan positif dari pegawai kontrak pada Dinas PUPRPKP Kabupaten Klungkung karena merasakan manfaat dari penggunaan aplikasi E-Jasa. Kendala utama meliputi keterbatasan sumber daya manusia dalam penggunaan teknologi dan masalah pada server aplikasi itu sendiri. Penelitian ini merekomendasikan evaluasi berkala dan pelatihan dalam penggunaan aplikasi E-Jasa, adanya kebijakan khusus untuk pegawai dilapangan dan pemberian sanksi kepada pegawai kontrak yang tidak menggunakan aplikasi E-Jasa. Kata Kunci: E-Jasa, Pegawai Kontrak, Kinerja Pegawai, Impelemtasi Kebijakan
Co-Authors Adelia, Sisilia Ni Wayan Dina Natasya Anak Agung Sagung Putri Nidyasari Ananda Wahyu Muditha Angelina Ndatangara, Christania Rambu Anggitayani, Ni Putu Dea Aprilia, Eka Ardiana, Nabilla Novia Ariani, Ni Kadek Ariningsih, Ni Made Arista Widyaningtyas Arneta Putri, Ni Luh Indah Ayunda, Anggun Presly Cahyani, I Gusti Ayu Bintang Damayanti, Ni Putu Glory Darmaputra, Kadek Indra Darmawan, I Komang Indra Darmayanti, Ni Kadek Paramita Dayanti, Putri Kusuma Dewi, Indira Pasha Kumara Dewi, Ni Komang Astiti Purnama Dewi, Ni Nyoman Pramesti Dewi, Ni Putu Kartika Dewi, Sang Ayu Nyoman Sinta Dorothy, Yolanda Patricia Febryanti Putri, Ayu Devi Girindra, Ida Ayu Githa Gracella, Eugenia Fernanda Hamidah, Ananda Amalia Hapsari, Komang Heny Tri Harianja, Godeliva Putri Dea Harthamia, Ni Made Satya Hieng, Beatrix Brightany I Dewa Ayu Putri Wirantari I Dewa Ayu Putri Wirantari I Dewa Ayu Putri Wirantari I Ketut Winaya I Ketut Winaya I Ketut Winaya I Made Angga Dewantara Giri Putra I Nyoman Subanda I Putu Dharmanu Yudartha I Putu Dharmanu Yudartha I Putu Dharmanu Yudartha I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta, I Putu Dharmanu I Putu Gede Antrasena I Putu Purwa Suta Adi Dharma Seta I Putu Sawitra Danda Prasetia Ida Ayu Anika Mahayani Ida Ayu Dewi Indrayani Indah Sari, Gusti Agung Ayu Putu Dita Indraswari, Dwi Citra Indriani, Ni Kadek Ivana Ranita, Katarina Meira Jayanti Sasmitha, Cokorda Istri Agung Jci Submit, Sang Ayu Nyoman Sinta Dewi Juwita Pratiwi Lukman Kadek Wiwin Dwi Wismayanti Kadek Wiwin Dwi Wismayanti Kirani, Gusti Ayu Pudak Chandra Kistri, Gusti Ayu Putu Ridha Meialdi Komang Adi Sastra Wijaya Komang Adi Sastra Wijaya Komang Maitha Gauri Cahyani Koming Yuni Sariasih Kurniadewi, Annisa Rosdiana Laksono Trisnantoro Lewi Asih, Ni Wayan Luh Putu Widia Utami Putri Maha Dewi, Ni Kadek Sriyanti Mahardika, I Gede Bayu Manuaba, Ida Bagus Made Wedhana Marseni, Putu Ida Maulida, Fahira Natali, Katrin Denisa Ngakan Made Dwika Sutadewa Ni Kadek Ayu Dewi Wulandari Ni Kadek Sri Ayu Juniari Ni Luh Putu Noviartini Ni Nyoman Dewi Pascarani Ni Putu Anggina Ni Putu Glory Damayanti Ni Putu Karnhura Wetarani Ni Putu Nari Rania Ni Putu Yosinta Dewi Ni Wayan Supriliyani Ningsih, Ni Luh Putu Melia Oktaviani, Kadek Chyntia Pande Kadek Kusumadewi Paramita, Ni Putu Intan Pertiwi, Putu Rizki Pradnyani, I Gusti Ayu Agung Dian Reditya Pradnyani, Ni Putu Maya Gita Pradnyawati, Kadek Ayu Febriantini Prameswari, Ni Putu Natia Prastana, I Gede Krisna Pratiwi, Ni Luh Putu Eka Sandi Prayana, I Kadek Rian Priyanti, Ni Kadek Sukma Puspita Utami, A.A.I.A. Chandra Putri, Komang Tri Antari Putu Eka Purnamaningsih Putu Eka Purnamaningsih Putu Ida Marseni Putu Nomy Yasintha Rahayu, Ni Wika Putri Ranita, Katarina Meira Ivana Ratitya, Sotya Prima Renhard Julius Yosephine Munthe Riani, Ni Wayan Sade Devita Purnama Dewi Saputra, I Made Dedi Ari Saputra, Putu Sandi Sara Evani Pasaribu Saraswati, Devi Suthasih Saraswati, Ni Kadek Ayu Putri Sari, Ni Made Puspa Savitri, Anak Agung Diah Savitri, Nyoman Dewinda Ayu Septiari, Ni Komang Rina Sidiyani, Ni Komang Ayu Sri Sihombing, Rani Sriastuti, Komang Ary Tribuana Sriwulandari, Komang Suari, Niti Pradnya Sulasmi, Ni Kadek Swari, Gusti Agung Ayu Sri Agung Candra Syntia Dewi, Ni Kadek Tantri, I Gusti Ayu Agung Putri Kalyana Triana Wulandari, Ni Komang Novi Veratiani, Gek Aris Wahyuni, Made Dwi Tyasari Wardana, I Gede Naufal Wisnu Widya Purnamasari, Ni Putu Pande Wijaya, Komang Adi Sastra Wirantari, ⁠I Dewa Ayu Putri Wulandari, Ni Luh Ayu Yoni Enjels, Ni Kadek Yovie Virgan, I Kadek Yulia Dewi, Kadek Elma Zahara, Andini Salma