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Arie Nugroho, Arie
Jurusan Gizi Poltekkes Kemenkes Tanjungkarang
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Journal : Bulletin of Information Technology (BIT)

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The Analisa Pengaruh Kepuasan Pengguna Website Talipodo Golden Theatre Menggunakan Metode Webqual 4.0 Reka Ainul Khasanah; Sucipto; Nugroho, Arie
Bulletin of Information Technology (BIT) Vol 6 No 2: Juni 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v6i2.1987

Abstract

This study aims to assess the quality of the Golden Theatre website based on user satisfaction using the WebQual 4.0 method. The research focuses on three main dimensions: usability, information quality, and service interaction quality. A quantitative descriptive approach was employed through a survey of 100 active users of the Golden Theatre website. Data were analyzed using Prais-Winsten regression and classical assumption tests, processed with Python programming language. The results indicate that among the three variables, only information quality has a significant influence on user satisfaction. Meanwhile, usability and service interaction quality do not have a significant partial effect. Simultaneously, the three variables have a significant impact on user satisfaction. The WebQual Index (WQI) score of 57.19% suggests that the website’s overall quality is moderate but still falls short of user expectations. Therefore, it is recommended that the Golden Theatre website management enhance the quality of information provided, in order to improve service quality and overall user satisfaction.
Co-Authors Abdullah Abdullah Abunizar, Lutfi Adam, Rizal Syihab Saputra Affandy Affandy Agung Pramono, Agung Aidina Ristyawan Aidina Ristyawan, Aidina Amarya, Theo Krisna Ameliya, Putri Anggreini, Emi Annisa, Viviane Antun Rahmadi Ardio, Gletser Yustitito Ariansyah, Damas Baik Arie, Theo Yan ARMYANTO, JODI Astuti, Titi Aswita Amir Bella Novita Muktiari Bertalina Bertalina Bertalina Ny Br. Ginting, Daria Dwi Fajarsari, Gesti DWI HARINI Dwi Harini Erna Daniati Farhan Gagat Retnanto Febrina, Binta Setya Ferdian Ahmat Felmidi Ferianto, Risky Hardhono Susanto Henityastama, Milinian Tree Multi Hermawan Nur Wahiid Hery Widijanto Imam Santosa Indriyani, Reni Irawati, Elsa Kusdalinah Kusdalinah Lestari, Afifah Kurnia Martha Irene Kartasurya Maulana, Wildan Arya Merita Putri Mufattan, Ahmad Mugiati Mugiati Muhammad Fikri Pratama Muhammad Najibulloh Muzaki Muhammad, Hasman Zhafiri Mulyani, Roza Ningrum, Dea Yuliana Ayu Ningrum, Dila Ayu Tri Suhesti Novika , Yulia Nurhapy, Dwiki Nurhindarto, Aris Nuri Aslami Ny, Bertalina P, Anggi Yuniar Pradhana, Akmal Hisyam Pramadya, Reza Candra Pranata, Dava Adistyan Pratama, Aldi Pratiwi, Amali Rica Qibtiyah, Siti Mariyatul Rahmadi, Antun Ratih Kumalasari Niswatin Rauf Tamim Rebia, Rina Afiani Reka Ainul Khasanah Retno Mayangsari, Dwi Ricardus Anggi Pramunendar Rina Firliana Rini Indriati Rino Adi Kurniawan Roza Mulyani Sakin, Kharisma Sari, Adinda Juwita Sari, Vivi Anggun Permata Sejati, Nawasari Indah Putri Soeleman, M. Arief Sucipto Sucipto Sucipto Sudarmi Sudarmi Sujito, Enro Sunarto Sunarto Sutrio Sutrio Sutrio Teguh Andriyanto Teguh Andriyanto, Teguh Tuti Hidayah Usdeka Muliani Utama, Hastari Vresti Rahma Dewi Wardani, Anita Sari Wibowo, Rizky Wiranata, Hadi Yahya, Taufik Nur Yunianto, Andi Eka Zalfa, Darina