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All Journal Publika Daya Saing : Jurnal Ilmu Manajemen MIMBAR : Jurnal Penelitian Sosial Dan Politik Community Development Journal: Jurnal Pengabdian Masyarakat Madani: Multidisciplinary Scientific Journal Jurnal Pengabdian Masyarakat Bangsa Socius: Social Sciences Research Journal J-CEKI Jurnal Ilmu Sosial dan Humaniora
Eva Hany Fanida, Eva Hany
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Kualitas Izin Pemakaian Tanah (IPT) Melalui Surabaya Single Window (SSW) Alfa di Sentra Pelayanan Publik (SPP) Menur Kota Surabaya Wafa’, Naufal Syaraful; M, Meirinawati; Fanida, Eva Hany; Nourmanita, Neny Ayu
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18332695

Abstract

The rise of information technology has prompted local governments to enhance public services using digital systems. In Surabaya, the website Surabaya Single Window (SSW) Alfa provides support for licensing services, including the Izin Pemakaian Tanah (IPT) at the Menur Public Service Center (SPP Menur). Nevertheless, the execution of IPT services through SSW Alfa encounters obstacles, including a lack of public knowledge regarding procedures, a requirement for assistance among older applicants, and sporadic technical difficulties. This research intends to assess the quality of IPT services offered digitally via SSW Alfa. A descriptive qualitative method was utilized, gathering data through observations, interviews, documentation, and a review of relevant literature. The quality of service was evaluated based on the indicators suggested by Sá et al. (2017). The results indicate that the quality of IPT services is generally satisfactory, especially in terms of transparency and adherence to procedures, despite ongoing issues with technology and access.
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Rahma, Evanda Arsinta; Meirinawati, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/b1tket57

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan Sistem Penerimaan Murid Baru (SPMB) di SMP Negeri 4 Lamongan Tahun Pelajaran 2025/2026. Penelitian menggunakan pendekatan kualitatif dengan desain deskriptif. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi terhadap panitia SPMB, calon murid, serta wali murid. Instrumen utama dalam penelitian ini adalah peneliti, dengan instrumen pendukung berupa pedoman wawancara dan observasi. Analisis data dilakukan secara induktif menggunakan model Miles dan Huberman yang meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelayanan SPMB di SMP Negeri 4 Lamongan berjalan efektif ditinjau dari aspek pencapaian tujuan, integrasi, dan adaptasi. Target penerimaan peserta didik tercapai sesuai dengan daya tampung yang ditetapkan, koordinasi antar panitia berjalan dengan baik, serta terdapat kemampuan adaptasi dalam menghadapi kendala teknis dan kebutuhan masyarakat. Meskipun demikian, peningkatan sosialisasi dan pendampingan teknis masih diperlukan untuk mengoptimalkan kualitas pelayanan SPMB di masa mendatang.
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Rahma, Evanda Arsinta; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18433328

Abstract

This study aims to analyze the effectiveness of the New Student Admission System (Sistem Penerimaan Murid Baru/SPMB) services at SMP Negeri 4 Lamongan in the 2025/2026 academic year. The research employed a qualitative approach with a descriptive design. Data were collected through observations, in-depth interviews, and documentation involving the SPMB committee, prospective students, and parents. The main research instrument was the researcher, supported by interview and observation guidelines. Data analysis was conducted inductively using the Miles and Huberman interactive model, consisting of data collection, data reduction, data display, and conclusion drawing. The results indicate that the implementation of SPMB services at SMP Negeri 4 Lamongan was effective in terms of goal achievement, integration, and adaptation. Admission targets were achieved according to the established capacity, coordination among committee members was well organized, and adaptive measures were implemented to address technical constraints and community needs. However, improvements in technical socialization and assistance are still required to enhance the quality of SPMB services in the future.
Persepsi Masyarakat Terhadap Proses Layanan Kuitansi Elektronik di Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Surabaya Aini, Fitri Nur; Niswah, Fitrotun; M, Meirinawati; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18465897

Abstract

Post-auction services are a crucial stage that connects the entire transaction process, where delays or irregularities in signing receipts can cancel asset acquisition, BPHTB payments, and ownership transfers. This study aims to analyze the influence of public perception on the electronic receipt service process in terms of speed, transparency, and accountability. This research uses a variance-based Structural Equation Modeling (SEM) or Partial Least Square (PLS) model with SmartPLS 4.0. Data analysis consists of two stages of testing, namely the outer model and the inner model. The results show that the public's perception of the electronic receipt service process in terms of speed, transparency, and accountability is positive and significant. This indicates an increase in the public's positive perception of the speed, transparency, and accountability of the service, followed by a significant increase in the overall assessment of the electronic receipt service. Thus, the combination of service speed, service transparency, and service accountability will play a significant role in shaping public perception and increasing public satisfaction with the service provided.                                                                                   
Kualitas Layanan Aspirasi dan Pengaduan Online Rakyat (Lapor Pak Yes!) di Dinas Komunikasi dan Informatika Kabupaten Lamongan Tiaranita, Nasywa Rahmadhanty; Oktariyanda, Trenda Aktiva; M, Meirinawati; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18437959

Abstract

This study examines the quality of the Online Public Aspiration and Complaint Service (LAPOR PAK YES!) managed by the Communication and Informatics Office of Lamongan Regency as a form of digital-based public service innovation. The platform is intended to facilitate public participation by enabling citizens to submit aspirations, complaints, and reports regarding public services. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The analysis is guided by the E-ServQual framework, which includes efficiency, system reliability, fulfillment, privacy, responsiveness, compensation, and contact dimensions. The findings reveal that the LAPOR PAK YES! service generally demonstrates adequate service quality, particularly in terms of ease of use and accessibility. However, several challenges remain, including limited public awareness due to insufficient direct socialization, delays in follow-up responses, and dependency on coordination with relevant agencies for complaint resolution. As a result, some reports are formally processed but lack timely and clear outcomes for users. This condition indicates a gap between public expectations and service performance. Therefore, this study recommends strengthening cross-agency coordination, improving response timeliness, and expanding outreach efforts to enhance public awareness and trust. These measures are essential to ensure more responsive, transparent, and participatory digital public services at the local government level.
Inovasi Layanan Elektronik Mobile Perekaman dan Aktivasi Indentitas Kependudukan Digital Penduduk Desa (Lemper Pedes) di Kecamatan Balongbendo, Sidoarjo Ramadhani, Intan Putri; Fanida, Eva Hany; M, Meirinawati; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18502998

Abstract

Public service is a form of government responsibility in fulfilling the needs of the community for goods, services and services. However, in its implementation, public services still experience many problems, so that effective and efficient public services have not been achieved and fulfilled. The Sidoarjo Regency Government is one of the regions that actively develops innovation, through a competition called Kisi (Sidoarjo Innovation Competition) and One of the Districts participating in this competition is Balongbendo District by creating an innovation Patas (Sub-district Services in Villages). The purpose of this study is to analyze and describe the Lemper Pedes Innovation in Balongbendo District, Sidoarjo with a qualitative approach and descriptive method where data collection is through documentation, interviews and observations. The results of the study indicate that the Lemper Pedes Innovation has been running well, although several indicators have not been optimal due to still facing obstacles related to internet network stability, the gap in community ability and access in using smartphones, lack of socialization for the community, minimal budget allocation for equipment maintenance and upkeep, and the lack of a systematic and documented evaluation system.
Pengaruh Burnout terhadap Kinerja Pegawai Badan Pengelolaan Keuangan dan Aset Daerah Pemerintah Kota Surabaya B, Bunga; Fanida, Eva Hany; M, Meirinawati; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19332717

Abstract

Burnout is a form of work fatigue that arises due to prolonged work pressure and can impact the psychological condition of employees, thus potentially reducing the level of performance in the organization, especially in public sector agencies that have a high administrative burden and work responsibilities. This study was conducted to determine the effect of burnout on employee performance at the Regional Financial and Asset Management Agency of the Surabaya City Government. The method used was a quantitative approach through a survey, with data collection using a questionnaire to 76 respondents selected through a proportionate stratified random sampling technique. Furthermore, the data obtained were analyzed using a simple linear regression test with the help of IBM SPSS Statistics software. Based on the results of a simple linear regression analysis, the burnout variable has a regression coefficient (B) of -0.292 with a significance value of less than 0.001, which indicates that burnout has a negative and significant effect on employee performance. These results indicate that the higher the level of burnout experienced by employees, the lower the level of performance produced. This finding is also supported by the results of the partial test (t-test) which shows a significant effect of burnout on performance, so that the research hypothesis stating that burnout has an effect on employee performance can be accepted. In addition, the results of the coefficient of determination (R Square) of 0.353 indicate that burnout is able to explain 35.3% of the variation in employee performance, while the remaining 64.7% is influenced by other factors outside the research model.
Performance of the Mojokerto City Communication and Informatics Office in Handling Public Complaints through the Digital Platform “Curhat Ning Ita” Husna, Roihana Nuria; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19233441

Abstract

The development of information technology has encouraged local goverments to introduce digital based public service innovations to improve the effectiveness of communication between the government and the community. One such innovation is the Curhat Ning Ita platform managed by the Communication and Informatics Office of Mojokerto City as an online channel for public complaints. Through this platform, citizens can submit complaints, aspirations, and reports related to public services more easily, quickly, and efficiently. However, in its implementation, several challenges remain, including delays in providing responses and a lack of clarity regarding the follow up of reports submitted by the public. This study aims to analyze the performance of the Communication an Informatics Office Of Mojokerto City in handling public complaints through the Curhat Ning Ita platform. This research employs a descriptive qualitative approach. Data were collected through interviews, observations, and documentation involving the administrators of the Curhat Ning Ita service at the Communication and Informatics Office of Mojokerto City as well community members who use the service. The data were analyzed through the stages of data reduction, data presentation, and conclusion drawing.The results show that the performance of the Communication and Informatics Office of Mojokerto City in handling public complaints through the Curhat Ning Ita Platform has generally been fairly good. This can be seen from the ease of access to the service, the responses provided to public reports, and coordination efforts with related agencies in following up the complaints. Nevertheless, several aspects still need improvement, particularly regarding the consistency of response time, the clarity of information regarding the progress of complaint handling, and the strengthening of coordination among related agencies.
Co-Authors A'ini, Binthi Nur Abdillah, Dicky Candra Aini, Fitri Nur Aliy, Adhim Lathif Andio, Raffa Weybi Anindya, Naurah Tsani Artanti, Dian Febri Asa Handsant, Farah Fatima Aulia, Salsabila Safira B, Bunga Bambang Sigit Widodo Dalilah, Camilla Deby Febriyan Eprilianto Dewantari, Dewantari Dwi Iswahyudi, Sultan Ahmad Fadilla, Anisa Nur Fauzi, Agus Machfud Fitrie, Revienda Anita FITROTUN NISWAH Funuha, Ikhfananfalul Galih Wahyu Pradana Girsang, Kevin Crhistoper Hakim, Fathan Adrean Hamas, Halimahtus Sadiyah Putri Handayani, Avita Harmanto Harmanto Haweningrum, Widya Herman, Berlinda Shilvana Hikmiyah, Maslachatul Hilmi, Ahmad Nizar Husna, Roihana Nuria INDAH PRABAWATI Indrawati, Tri Mei Kumalasari, Nadya Intan Lukmawati, Rizka Wahyu M, Meirinawati Maharani, Della Sabrina Maharani, Delviga Septiyan Maharani, Metha Maruf, Muhammad Farid May, Ingla Pamella Aulia Ma’ruf, Muhammad Farid Megawati, Suci MEIRINAWATI Meirinawati Meirinawati, Meirinawati Melda Fadiyah Hidayat, Melda Fadiyah Nourmanita, Neny Ayu Noviana, Nabella Artha Dwi Nuansa Bayu Segara Octaverina, Shelina Rintan Oktariyanda, Trenda Aktiva Prastiyono, Hendri Prayogo, Arsy Nesya Putri, Aurelia Patricia Rahma, Evanda Arsinta Ramadhani, Intan Putri Ramdhani, Ilham Ratri, Wara Mustika Pudyaning Romadhon, Akbar Kurnia Safarah, Aidii Samudra, AR. Agusta Sari, Putri Indah Septianingrum, Ika Putri Kumalasari Shafira, Katerina Taqwa, Muhammad Decavarya Amarobit Tiaranita, Nasywa Rahmadhanty Wafa’, Naufal Syaraful Wulandari, Elen Ayu Yulika, Ikhlima Rahma Yustanika, Nuarsada