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All Journal Publika Daya Saing : Jurnal Ilmu Manajemen MIMBAR : Jurnal Penelitian Sosial Dan Politik Community Development Journal: Jurnal Pengabdian Masyarakat Madani: Multidisciplinary Scientific Journal Jurnal Pengabdian Masyarakat Bangsa Socius: Social Sciences Research Journal J-CEKI
Eva Hany Fanida, Eva Hany
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Kualitas Izin Pemakaian Tanah (IPT) Melalui Surabaya Single Window (SSW) Alfa di Sentra Pelayanan Publik (SPP) Menur Kota Surabaya Wafa’, Naufal Syaraful; M, Meirinawati; Fanida, Eva Hany; Nourmanita, Neny Ayu
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18332695

Abstract

The rise of information technology has prompted local governments to enhance public services using digital systems. In Surabaya, the website Surabaya Single Window (SSW) Alfa provides support for licensing services, including the Izin Pemakaian Tanah (IPT) at the Menur Public Service Center (SPP Menur). Nevertheless, the execution of IPT services through SSW Alfa encounters obstacles, including a lack of public knowledge regarding procedures, a requirement for assistance among older applicants, and sporadic technical difficulties. This research intends to assess the quality of IPT services offered digitally via SSW Alfa. A descriptive qualitative method was utilized, gathering data through observations, interviews, documentation, and a review of relevant literature. The quality of service was evaluated based on the indicators suggested by Sá et al. (2017). The results indicate that the quality of IPT services is generally satisfactory, especially in terms of transparency and adherence to procedures, despite ongoing issues with technology and access.
Co-Authors A'ini, Binthi Nur Abdillah, Dicky Candra Aliy, Adhim Lathif Andio, Raffa Weybi Anindya, Naurah Tsani Artanti, Dian Febri Asa Handsant, Farah Fatima Aulia, Salsabila Safira Bambang Sigit Widodo Dalilah, Camilla Deby Febriyan Eprilianto Dewantari, Dewantari Dwi Iswahyudi, Sultan Ahmad Fadilla, Anisa Nur Fauzi, Agus Machfud Fitrie, Revienda Anita FITROTUN NISWAH Funuha, Ikhfananfalul Galih Wahyu Pradana Girsang, Kevin Crhistoper Hakim, Fathan Adrean Hamas, Halimahtus Sadiyah Putri Handayani, Avita Harmanto Harmanto Haweningrum, Widya Herman, Berlinda Shilvana Hikmiyah, Maslachatul Hilmi, Ahmad Nizar INDAH PRABAWATI Indrawati, Tri Mei Kumalasari, Nadya Intan Lukmawati, Rizka Wahyu M, Meirinawati Maharani, Della Sabrina Maharani, Delviga Septiyan Maharani, Metha Maruf, Muhammad Farid May, Ingla Pamella Aulia Ma’ruf, Muhammad Farid Megawati, Suci MEIRINAWATI Meirinawati Meirinawati, Meirinawati Melda Fadiyah Hidayat, Melda Fadiyah Nourmanita, Neny Ayu Noviana, Nabella Artha Dwi Nuansa Bayu Segara Octaverina, Shelina Rintan Oktariyanda, Trenda Aktiva Prastiyono, Hendri Prayogo, Arsy Nesya Putri, Aurelia Patricia Ramdhani, Ilham Ratri, Wara Mustika Pudyaning Romadhon, Akbar Kurnia Safarah, Aidii Samudra, AR. Agusta Sari, Putri Indah Septianingrum, Ika Putri Kumalasari Shafira, Katerina Taqwa, Muhammad Decavarya Amarobit Wafa’, Naufal Syaraful Wulandari, Elen Ayu Yulika, Ikhlima Rahma Yustanika, Nuarsada