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Journal : Publika

KAJIAN PENGEMBANGAN WISATA BANDAR GRISSEE UNTUK MENYIAPKAN STRATEGI PROMOSI WISATA HERITAGE DI KABUPATEN GRESIK Rosyada, Amrina; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p435-450

Abstract

Bandar Grissee has tourism potential in the form of a diversity of historical and cultural heritage in the Old Town Gresik area. This study aims to develop a heritage tourism promotion strategy in Gresik Regency through the development of Bandar Grissee tourism that has been carried out by the Tourism and Creative Economy, Culture, Youth and Sports Office (Disparekrafbudpora). This study examines the strategies applied in the aspects of accessibility, amenity, attractions, and promotion based on the Minister of Tourism Regulation Number 12 of 2020. The research method used is a qualitative approach with narrative analysis techniques which aims to obtain in-depth information based on the views of various subjects involved. Data were collected through documentation, interviews, and observations. The research subjects included the Head of the Tourism Division, Pokdarwis Bandar Grissee, and tourists. The results showed that accessibility to Bandar Grissee is adequate, with facilities and infrastructure that support easy access for tourists. Amenity in this area has been improved to provide more comfort to visitors. Existing attractions, such as historical tours and cultural exhibitions, succeeded in attracting interest and increasing tourist satisfaction. Promotional strategies, including social media campaigns and cooperation with involved stakeholders, have increased visibility and the number of visits. However, this study also identified several obstacles in supporting tourist convenience, such as the lack of directions and public toilets, as well as marketing that has not been optimized. Therefore, suggestions include: 1) Distribute tourist maps and directions, 2) Provide public toilets in Bandar Grissee, 3) Increase the operational schedule of tour buses, and 4) Increase promotion through cooperation with tourism service providers and update virtual tours.
Strategi Pelayanan Pelatihan Kontrasepsi Pada Program Keluarga Berencana di Badan Kependudukan dan Keluarga Berencana Nasional Provinsi Jawa Timur Khofifah, Nor; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p631-646

Abstract

Contraceptive services are one of the efforts in the Family Planning (KB) program. The family planning program was formulated to overcome several population problems in Indonesia, including the still high maternal and infant mortality rates, decreased use of contraception, low public understanding of reproductive health and the need for family planning which has not been properly served. BKKBN East Java Province through the 2020-2024 Strategic Plan (Renstra) provides contraceptive training services. This research aims to analyze the East Java Province BKKBN in contraceptive training services for midwives. Researchers used descriptive qualitative research methods with data collection methods through observation, interviews, documentation and literature study. The focus of this research uses the theory of training program strategy stages according to Widiastri (2019) which consists of four (4) indicators, namely the program planning process, training program process, evaluation and monitoring. The results of the research explain that the strategy used by the East Java Province BKKBN, seen from the indicators of the program planning process, has been carefully prepared through preparatory meetings, in the indicators the East Java Province BKKBN training program process is running smoothly and structured, then the evaluation indicators are that there are several obstacles during contraceptive training namely that there are still midwives who are less skilled when practicing services, the website used is less than optimal and the East Java Province BKKBN monitoring indicators can provide insight regarding the importance of contraceptive use. The suggestions that researchers give in this study are 1) BKKBN East Java Province to be more aggressive in disseminating information about Family Planning, 2) make assessment sheets transparently and 3) be able to develop learning media used during contraceptive training.
Inovasi Pelayanan Publik Melalui Aplikasi Berbasis Website Link and Match ASSIK (Arek Suroboyo Siap Kerjo) di Dinas Perindustrian dan Tenaga Kerja Kota Surabaya Novanti, Hany Dwi; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p619-630

Abstract

This research aims to provide a description and analysis of the innovation of the ASSIK link and match website application at the Surabaya City Industry and Labor Office. The type of research used in this study is descriptive with a qualitative approach. This research focuses on measuring public service innovation, including governance and innovation, innovation idea sources, innovation culture, capabilities and tools, goals, outcomes, drivers, and barriers, and the collection of innovation data for single innovations. Data collection techniques used in research include interviews, documentation, and observations. Research results show that from several indicators of innovation success, this ASSIK application has been implemented well, but there are still several problems regarding ISO-certified management systems and application procedural technical constraints, as evidenced by community complaints about bug and error systems, slightly less efficient features, and less attractive application design. However, not a few people in Surabaya have been helped and made easier by the innovation of this ASIK application, so that they can get a job through the ASIK application. Between 2022 and 2023, the city's TPT decline was 0.86%, which showed a decrease in the Surabaya City TPT rate, which partly came from the ASSIK application program and contributed to reducing the number of unemployed people in Surabaya. Although the TPT figures have not shown a significant decline, this has shown a good contribution and will continue to be implemented until the city of Surabaya becomes unemployment-free. Keywords: Innovation, ASSIK, Unemployment
Efektivitas Pelayanan Keluarga Sejahtera Melalui Website Siap Bahagia di Perwakilan BKKBN Provinsi Jawa Timur Nipfasari, Selvia; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p657-666

Abstract

The aim of this research is to determine the effectiveness of online family welfare services through the Siap Bahagia website developed by the East Java Provincial Representative of BKKBN. The Covid-19 pandemic has hindered offline family welfare services, affecting vulnerable families in East Java. To address this challenge, the East Java Provincial Government, through BKKBN East Java, developed the Siap Bahagia online service to enhance family welfare services. This study employs a qualitative method using website effectiveness theory measured based on performance, information, and economy indicators. The results of this research indicate that the effectiveness of the Siap Bahagia website is still low due to the limited number of visitors, lack of socialization, slow counselor responses, technical disruptions, and lack of variety and updates in articles. However, the website still provides benefits as it is accessible online and free of charge. This research recommends increasing socialization efforts, improving website security, speeding up counselor responses, and routinely updating article content by BKKBN East Java.
JEMPUT BOLA TERPADU: (SEBUAH ANALISIS STRATEGI OPTIMALISASI LAYANAN ADMINDUK DI KABUPATEN SIDOARJO) Suwandi, Rossi Maharani; Meirinawati, Meirinawati
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p739-752

Abstract

The Sidoarjo Regency Population and Civil Registry Department created an integrated pick-up and drop-off service as an effort to optimize population administration services, create orderly administration and increase the scope of ownership of population documents. JBT Sayang is a superior and regular service. However, in its implementation, JBT Sayang experienced several obstacles such as a lack of socialization regarding the required requirements, network problems and limited service time. This research aims to analyze and describe the JBT Sayang service as a strategy for optimizing population administration services in Sidoarjo Regency. This research uses descriptive research methods with a qualitative approach. The research focus is based on the strategic management process theory according to Ramli and Kartini which includes identification of vision and mission, internal and external analysis, strategy formulation, strategy implementation, evaluation and control. The data in the research was obtained through observation, interviews and documentation. The data analysis techniques in this research are data collection, data reduction, data presentation, and drawing conclusions. The results of the research show that the Sidoarjo Regency Population and Civil Registration Department has made maximum efforts to implement the JBT Sayang service through its strengths, namely organizational structure, organizational culture, competent human resources and a program designed as an integrated service. The implementation of the JBT Sayang service carried out by Dispendukcapil has been appropriate so that there has been an increase in ownership of population documents in Sidoarjo Regency. However, there are obstacles such as a lack of staff, limited facilities and infrastructure, the applicant's character/mindset and lack of detailed information dissemination by the village government. Suggestions that can be given are: completing facilities and infrastructure, improving the socialization system, seeking additional staff, and further involving the role of village government as a medium for disseminating information.
Efektivitas Layanan Administrasi Kependudukan Melalui Aplikasi Klampid (Kawin, Lahir, Mati, Pindah, Datang) di Kelurahan Kapasan Kecamatan Simokerto Kota Surabaya Bermansyah, Limpad Dedy; Meirinawati, Meirinawati
Publika Vol. 12 No. 4 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n4.p1.079-1.090

Abstract

Aplikasi Klampid merupakan inovasi layanan dari Dinas Kependudukan dan Catatan Sipil Kota Surabaya untuk mempermudah masyarakat dalam mengurus keperluan administrasi kependudukan secara online. Untuk menunjang kemudahan masyarakat, pihak dinas menempatkan petugas khusus di setiap Kecamatan di Kota Surabaya salah satunya yaitu kecamatan Simokerto. Namun dalam pelaksanaannya, masih ditemukan kendala berupa rendahnya pemahaman masyarakat terhadap adanya aplikasi tersebut. Oleh karena itu, penelitian ini bertujuan untuk mengetahui efektivitas layanan Klampid dalam mengoptimalkan kemudahan administrasi kependudukan kelahiran dan kematian di Kelurahan Kapasan, Kecamatan Simokerto, Kota Surabaya. Jenis penelitian ini adalah penelitian deskriptif yang menggunakan pendekatan kualitatif. Adapun fokus penelitian ini menggunakan teori pengukuran efektivitas sistem informasi oleh DeLone dan McLean yang meliputi kualitas sistem, kualitas informasi, kualitas pelayanan, penggunaan, kepuasan pengguna dan keuntungan bersih. Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi yang kemudian dianalisis dengan analisis model interaktif menurut Miles dan Huberman. Hasil penelitian ini menunjukkan bahwa pada indikator kualitas sistem sudah cukup efektif. Indikator kualitas informasi sudah efektif karena telah menunjukkan keterbaruan, kejelasan dan keakuratan inforamsi. Indikator kualitas pelayanan sudah efektif dimana dilihat dari kecepatan, kehandalan dan interaksi baik yang terjalin dari pemberi layanan. Begitu pula pada indikator penggunaan, aplikasi Klampid sudah sering dimanfaatkan untuk memberikan layanan kependudukan. Indikator kepuasan pengguna juga sudah efektif dimana pihak kelurahan, kecamatan dan masyarakat merasa puas dengan adanya aplikasi Klampid. Pada indikator keuntungan bersih dari adanya aplikasi Klampid juga telah dirasakan oleh pihak kelurahan maupun masyarakat luas. Kata Kunci: Aplikasi Klampid, Efektivitas, Pelayanan Publik.
EFEKTIVITAS LAYANAN PEDULI DILAN (DISABILITAS, ODGJ DAN LANSIA) DALAM MENINGKATKAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO Rachmadhanty, Aulia; Meirinawati, Meirinawati
Publika Vol. 13 No. 1 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v13n1.p9-20

Abstract

Peduli Dilan service is an innovative program to improve accessibility of population administration services for people with with special needs in Sidoarjo Regency. This study aims to analyze the effectiveness of the Peduli Dilan service by using seven indicators of effectiveness according to Annas: timeliness, human resources that manage, work mechanisms, cooperation and communication, distribution of funds, no deviations, monitoring and evaluation. This research uses descriptive qualitative approach method with data collection techniques through interviews, observation and documentation. The results showed that in general In general, Peduli Dilan service has been running effectively. The service can be said run on time even though it does not have a fixed schedule due to limited officers, but officers have good competence in providing services. The service work mechanism runs according to the SOP and utilizing technological developments in the service process. Peduli Dilan service has collaborated and communicated with various stakeholders to support. In terms of fund distribution, operational funds sourced from the APBD which monitored through periodic evaluations and audits. In services, no irregularities were found and services were provided free of charge. Peduli Dilan service is routinely monitored and evaluated, but there is no specific SKM. To improve the effectiveness of services, it is recommended that there be an increase in the number of officers, as well as the preparation of a more specific a more specific community satisfaction survey (SKM) for service recipients.
TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN TERPADU SATU PINTU DI PENGADILAN NEGERI SURABAYA KELAS 1A KHUSUS Nufus, Baitty Aqilatun; Meirinawati, Meirinawati
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

One Stop Integrated Service (PTSP) is a public service innovation aimed at improving effectiveness transparency and public satisfaction in judicial administrative services. The Surabaya District Court Class 1A Special as a judicial institution with a high caseload and complex service demands is required to implement PTSP optimally and oriented toward service user satisfaction. This study aims to analyze the level of public satisfaction with PTSP services at the Surabaya District Court Class 1A Special based on the Community Satisfaction Survey (SKM) indicators in accordance with the Regulation of the Minister of Administrative and Bureaucratic Reform Number 14 of 2017. This research employed a descriptive quantitative method with data collected through questionnaires distributed to PTSP service users and supported by observation and documentation. Satisfaction measurement was conducted across nine service elements and analyzed using the Community Satisfaction Index (IKM). The results show that the level of public satisfaction with PTSP services falls within the good category with an IKM score of 3.225 or a converted value of 81.35. Facilities and infrastructure obtained the highest score while service completion time received the lowest score. These findings indicate that PTSP services have generally been implemented in accordance with service standards but still require improvement particularly in service completion timeliness and optimization of information delivery to the public.