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All Journal Jurnal Pariwisata Jurnal Manajemen Dirgantara International Journal of Travel, Hospitality and Events Jurnal Pendidikan dan Perhotelan Journal of Business on Hospitality and Tourism Jurnal Sains Terapan Pariwisata Jurnal Abdimas Multidisiplin
Baskoro Harwindito
Politeknik Sahid
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Library & Information Science Public Health Social Sciences Transportation Veterinary Other

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PENGARUH STANDAR OPERASIONAL PROSEDUR TERHADAP KINERJA KARYAWAN DI FRONT OFFICE DEPARTMENT HOTEL THE GUNAWARMAN LUXURY RESIDENCE Harwindito, Baskoro; Khairulizza, Adellia
Jurnal Pendidikan dan Perhotelan (JPP) Vol. 1 No. 1 (2021): JURNAL PENDIDIKAN DAN PERHOTELAN
Publisher : Family Welfare Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (252.79 KB) | DOI: 10.21009/jppv1i1.02

Abstract

ABSTRAK Kinerja (performance) adalah hasil yang dicapai seseorang atau sekelompok orang dalam organisasi dalam suatu periode tertentu, sesuai dengan lingkup wewenang dan tanggung jawab masing-masing dalam upaya mencapai tujuan organisasi. Salah satu faktor yang mempengaruhi kinerja karyawan adalah Standar Operasional Prosedur (SOP). Tujuan penelitian ini adalah untuk mengetahui penerapan Standar Operasional Prosedur (SOP), untuk mengetahui seberapa besar pengaruh Standar Operasional Prosedur (SOP) terhadap Kinerja Karyawan dan juga untuk mengetahui pengaruh dari Standar Operasional Prosedur kedepannya di Hotel The Gunawarman Luxury Residence, Penelitian ini dilaksanakan pada bulan Februari 2020. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif, yang menggambarkan bahwa penerapan Standar Operasional Prosedur mempengaruhi kinerja karyawan Hotel The Gunawarman Luxury Residence. Unit analisis yaitu 8 orang karyawan Front Office Department di Hotel The Gunawarman Residence. Pengumpulan data dalam penelitian ini menggunakan 2 sumber, yaitu data primer dan data sekunder, data primer diperoleh dari wawancara, observasi, kuisioner, dokumentasi. Untuk data sekunder diperoleh dari buku referensi, website, data hotel, dan tulisan ilmiah yang diaggap relevan dengan topik permasalahan. Penentuan sampel pada penelitian ini adalah Nonprobability Sampling dengan menggunakan semua anggota populasi menjadi sampel (Sampling jenuh) dan data di olah menggunakan uji kolerasi, uji regresi linear sederhana dan uji hipotesis (Uji T) menggunakan bantuan program SPSS 25. Skala pengukuran menggunakan Skala Likert. Hasil penelitian menunjukkan bahwa variabel Standar Operasional Prosedur memiliki pengaruh positif dan signifikan terhadap variabel Kinerja Karyawan. Kesimpulan bahwa hipotesis diterima Kata Kunci : Standar Operasional Prosedur, Kinerja Karyawan ABSTRACT Performance is the result that a person or group of people in an organization has achieved within a given period, in accordance with the scope of their respective authorities and responsibilities, in an effort to achieve organizational goals. . One of the factors that affects employee performance is the Standard Operating Procedure (SOP). The purpose of this research is to study the application of Standard Operating Procedures (SOP), to find out how much influence the Standard Operating Procedure (SOP) on Employee Performance and also to determine the effect of Standard Operating Procedure in the future at The Gunawarman Luxury Residence. This research was conducted in February 2020. The method used in this research is quantitative methods, which illustrates that the implementation of the Standard Operational Procedure affects the performance of The Gunawarman Luxury Residence Employees. The unit analysis of this research is 8 Front Office Department employees at The Gunawarman Luxury Residence. Data collection in this research uses 2 sources : primary data and secondary data. Primary data obtained from interviews, observations, questionnaires, documentation. For secondary data obtained from reference books, websites, hotel data, and scientific papers that are considered relevant to the topic of the problem. The sampling in this study is Nonprobability Sampling by using all population members sample (Saturated Sampling). And the data are processed using colleration test, linear regression analyses and hypothesized tests (T test) with supported by SPSS 25. The measurement scale use a Likert Scale. The result showed a positive and significant influence between Standar Operating Procedure (SOP) on the performance of front office department employees at The Gunawarman Residence Keywords : Standard Operating Procedure, Employee Performance
HR Competency and Financial Literacy Supporting Success as Christian Community-Based Religious Ecotourism Blimbingsari Destination Village Yasa, I Ketut; Rasuma Putri, Ni Made Dwiyana; Harwindito, Baskoro; Saputra, Nicko Gana
International Journal of Travel, Hospitality and Events Vol. 5 No. 1 (2026): International Journal of Travel, Hospitality and Events
Publisher : The Postgraduate School of Tourism Sahid Polytechnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/ijothe.v5i1.743

Abstract

This study examines how human resource (HR) competency and financial literacy function as foundational pillars in the success of Blimbingsari Tourism Village, a community-based Christian religious ecotourism destination in Bali. Existing research on community-based tourism (CBT) highlights the importance of local participation, governance, and social capital, yet limited attention has been given to how HR competency and financial literacy interact within religious tourism contexts. To address this gap, this study employs a qualitative case study approach, involving in-depth interviews, participant observation, and document analysis with tourism managers, church representatives, financial administrators, and local community members. The findings reveal that HR competency in Blimbingsari is shaped not only by technical skills but also by Christian values, informal learning, and intergenerational mentorship, producing a distinctive competency model rooted in moral integrity, discipline, and service-oriented leadership. Financial literacy is similarly influenced by long-standing church traditions of transparency and stewardship, enabling community members to practice accountable budgeting, record-keeping, and financial reporting despite limited formal education. The integration of HR competency and financial literacy forms a mutually reinforcing system that strengthens community trust, improves tourism service quality, and supports sustainable destination development. However, several challenges persist, including youth migration, uneven digital literacy, fluctuating tourism revenue, and overlapping governance roles between church and village authorities. Overall, this study contributes to the literature on CBT by demonstrating that in religious ecotourism settings, managerial capability and financial competence are embedded within cultural and spiritual frameworks. The findings provide valuable insights for policymakers and practitioners seeking to strengthen community-based tourism governance through culturally grounded capacity-building initiatives.
Co-Authors Aang Sunarto Aang Sunarto Abi Saptadinata Adinda Rizka Wulandari Agi Santri Alma Putri Lovendang Armand Armand Asmawih Augus Rini, Nuryadina Bagaskoro, Budi Bayu Anggara Sajangbati Bayu Anggara Sajangbati Budi Setiawan Dadang Mardian Deviyanti, Yuni Dhiani Dyahjatmayanti Dinda Aisyah Entas, Derinta Farah Hersa Novani Putri Fardiemansyah Fatmawati, Melinia Ayu Ganang Aditiyo Prakoso Hady Chandra Kurniawan Hady Chandra Kurniawan Hady Chandra Kurniawan4 Heru Suheryadi Istiqomah, Karmila Julian, Stephen Karlina Karlina Khairulizza, Adellia Kris Cahyani Ermawati Kurniawan, Hady Chandra Laurensia Angela Patty Laurensia Angela Patty Luthfiandana, Rio M Zacky Faluti Mardian, Dadang Marmaiyatno Maryetti, Maryetti Michelle Angel Nagara, Abimael Nenny Wahyuni Ni Made Dwiyana Rasuma Putri, Ni Made Dwiyana Rasuma Nicko Gana Saputra Novelia, Shiella Novi Handayani Noviadi, Andy Prakoso, Ganang Aditiyo Purnamasari, Mita Putri, Farah Hersa Novani Ramdani, Deri Abdul Rasuma Putri, Ni Made Dwiyana Renaldo Renaldo Reni Sulistiyowati Reni Sulistyowati Reza Imani Syawal Reza Imani Syawal Rina Fitriana, Rina Rina Kurniawati Sahlan Toro Sulistiyowati, Reni Suzana, Yanti Syawal, Reza Imani Umi Akroma Sapii Vera Fortuna Octavia Vernanda, Cindy Wahyuni, A. Nyoman Sri Widodo, Bambang Yasa, I Ketut Yenny, Marya Yunistri Pratiwi