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Journal : EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial

Pengaruh Online Customer Review dan Online Customer Rating Terhadap Trust dan Keputusan Pembelian Pada Marketplace Shopee Priyatin, Anteng; Farisi, Herdian
JURNAL EKONOMI, MANAJEMEN, BISNIS, DAN SOSIAL (EMBISS) Vol. 4 No. 1 (2023): November 2023
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/embiss.v4i1.281

Abstract

This study aims to examine the impact of online customer reviews, online customer ratings, trust, and purchase decisions on the Shopee online marketplace among Indonesian students. The research employs a quantitative methodology, utilizing a questionnaire as the primary data collection tool. A sample of 200 respondents was selected through purposive sampling. The findings from Structural Equation Modeling (SEM) analysis reveal that online customer reviews exert a significant positive influence on purchase decisions, whereas online customer ratings do not exhibit a significant effect. Both online customer reviews and ratings positively contribute to the establishment of consumer trust. However, the level of trust does not significantly impact purchase decisions. The implications suggest that platforms should enhance their features and services to bolster consumer trust and comprehend the intricate dynamics of how reviews and ratings influence purchase decisions.
Pengaruh Hedonic Shopping Motivation, Visual Merchandising, dan Store Atmosphere Terhadap Impulse Buying Melalui Positive Emotion Sebagai Variabel Intervening Pada Konsumen Industri Retail Tiongkok di Indonesia Lutfiani, Izah; Farisi, Herdian; Yuliana, Ade
JURNAL EKONOMI, MANAJEMEN, BISNIS, DAN SOSIAL (EMBISS) Vol. 4 No. 1 (2023): November 2023
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/embiss.v4i1.282

Abstract

This research aims to analyze the impact of visual merchandising, store atmosphere, and hedonic shopping motivation on impulse buying, with positive emotion as a mediator for KKV Indonesia consumers. The research involved 120 respondents selected through purposive sampling. Data was collected through questionnaires and analyzed using the SEM-PLS method with the help of SmartPLS software. Based on the results, visual merchandising, store atmosphere, and hedonic shopping motivation significantly impact positive emotion. Positive emotion, in turn, has a significant effect on impulse buying. Positive emotion can act as a mediator in the relationship between visual merchandising, store atmosphere, hedonic shopping motivation, and impulse buying.