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Analisis Total Quality Management (TQM) dalam Manajemen Pendidikan Tinggi terhadap Peningkatan Mutu Pendidikan Indonesia Hendrian, Hendrian; Suparno
Indo-MathEdu Intellectuals Journal Vol. 5 No. 2 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i2.708

Abstract

Higher education in Indonesia faces challenges in improving its quality, especially in the post-COVID-19 era and the development of Artificial Intelligence (AI) technology. This study aims to analyze the implementation of Total Quality Management (TQM) in higher education management and its impact on improving the quality of education in Indonesia. Through a qualitative approach, this study identifies the urgency of higher education management as a determining factor in improving the quality of education and analyzes the development of TQM principles in the context of higher education. Data collection is carried out through relevant literature sourced from google scholar. Data analysis is carried out qualitatively consisting of data reduction, data presentation, and conclusion drawing. The results of data analysis show that higher education management plays a crucial role in the preparation of a quality workforce and TQM can improve the quality of education services. Factors supporting TQM implementation involve good governance, while inhibiting factors involve bureaucratic constraints and lack of efficiency of public services. Thus, the implementation of TQM needs to pay attention to these aspects to achieve a more substantial improvement in the quality of higher education
Peran Penerapan E-Government Terhadap Peningkatan Kinerja Pelayanan Publik pada Instansi Pemerintah Hendrian, Hendrian; Suparno, Suparno; Wahono, Puji; Handaru, Agung Wahyu
Indo-MathEdu Intellectuals Journal Vol. 5 No. 3 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i3.1279

Abstract

The goal to be achieved in this study emphasizes the role of the application of e-government on the performance of public services in government agencies. The method used in this study is literature research using secondary data in the form of books and related journals. The main source of data for this research is scientific articles published in various journals and indexed by google scholar. Data analysis was carried out qualitatively consisting of data reduction, data presentation, and conclusion drawing. The results of this research show that human resources are needed who have adequate competencies on top of technological developments so that implementing E-Government will be easier. Furthermore, it is necessary to have a budget and maximum facilities and infrastructure which can help government workers in providing services. The government must develop e-government, in which there must be channels that are able to answer the challenges of technological developments so that officials can easily adapt to existing developments.
Analisis Aplikasi Dana Siap Pakai (DSP) dengan Metode Pieces pada Badan Nasional Penanggulangan Bencana Hendrian, Hendrian; Elida, Tety
Indo-MathEdu Intellectuals Journal Vol. 5 No. 3 (2024): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v5i3.1283

Abstract

The submission of requests for Ready Use Fund Assistance (DSP) by the Regional Disaster Management Agency (BPBD) to the National Disaster Management Agency (BNPB) continues to increase along with the number of disaster events. The web-based DSP Application System used by BNPB to manage DSP request documents is no longer in accordance with the current needs of the organization. This study uses the PIECES analysis method which can be considered in developing an information system, in PIECES there are 6 (six) aspects used in analyzing an application or information system, namely Performance, Information, Economic, Control, Efficiency, Service (PIECES), where in each aspect a method and provisions are needed in conducting assessments. The results of the analysis using the PIECES method show that the DSP application has shortcomings in every aspect, the results of the PIECES analysis can be used as a basis for improving the DSP application to meet the needs of users and organizations
Investigating the effect of job placement and promotion on work motivation and performance Kurnadi, Kurnadi; Maharani, Anita; Hendrian, Hendrian
Journal of Economics and Business Letters Vol. 3 No. 6 (2023): December 2023
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/jebl.v3i6.252

Abstract

The study sought to determine how job placement and promotion influenced employee performance, with work motivation serving as an intervening variable. The study is a descriptive, explanatory quantitative study. The population and sample size total 117 people. Data was acquired by questionnaire distribution and analysed using path analysis and the Sobel test. The study's findings indicate that job placement has a positive impact on employee motivation. Promotion has a favourable impact on employee motivation. The direct effect of work placement on employee performance was greater than the indirect effect of work placement through work motivation, showing that the direct effect is more powerful than the indirect effect. Because the direct effect of promotions on employee performance is greater than the indirect effect of promotions through work motivation, the direct effect takes precedence over the indirect effect. Work motivation, according to the study, entirely buffers the impact of job location and promotion on employee performance.
FACING THE HARDEST CHALLENGES IN DIGITAL WORK: CROSS-SECTOR PRACTITIONER-MANAGERS’ INSIGHTS FROM FOCUS GROUP DISCUSSIONS Yusriani, Sri; Hendrian, Hendrian; Bancin, Viktor Peniel Sarimatondang; Harisandi, Prasetyo; Patiro, Shine Pintor Siolemba; Farha, Lamia
PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY Vol 3, No 1 (2025): First International Conference on Education, Society and Humanity
Publisher : PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation has fundamentally reshaped work dynamics, yet understanding the toughest challenges managers face in adapting to digital work remains underexplored across sectors. This study investigates the most pressing challenges perceived by practitioner-managers from academia, higher education, international trade, marketing, and technology industries. Using a qualitative approach, we conducted Focus Group Discussions (FGDs) with seven senior managers, all domain experts with substantial leadership experience. Data were thematically analyzed to extract cross-sector insights. Findings reveal that while technological readiness and digital skills gaps are common hurdles, sector-specific issues, such as resistance to change in higher education, cross-border digital compliance in food export businesses, cyber-communication overload in technology management, and balancing data-driven marketing with creativity, compound the challenges. Despite these obstacles, discussions highlight adaptive leadership, collaborative learning, and resilience as pivotal for navigating digital transformation. This research contributes to the understanding of managerial perspectives in digital work transitions and provides practical implications for leadership development and organizational strategy in the digital era.
The Influence of Leadership, Work Environment, and Motivation on Change Management In Improving Employee Performance (a Study at The Kuala Tanjung Class III Port Authority and Harbor Master's Office) Panjaitan, Gresnani; Hendrian, Hendrian; Pane, Sri Gustina
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52495

Abstract

This study investigates the influence of leadership, work environment, and motivation on employee performance, with change management as a mediating variable, at the Kuala Tanjung Class III Port Authority and Harbor Master's Office. Employing a quantitative explanatory approach with Structural Equation Modeling (SEM) through SmartPLS, data were collected from 79 active employees using purposive sampling. The findings reveal that leadership, work environment, and motivation positively and significantly influence both change management and employee performance. Critically, change management serves as a significant mediator, strengthening the relationship between these organizational factors and performance outcomes. The path coefficients indicate that motivation exerts the strongest influence on change management (β=0.470), while change management demonstrates substantial direct effects on employee performance (β=0.408). These results underscore the strategic importance of implementing participative and transformational leadership, fostering supportive work environments, and sustaining employee motivation through systematic reward and development programs. The study contributes theoretically by validating change management as a critical mediating mechanism in public sector organizations, and practically by providing evidence-based guidance for enhancing organizational adaptability and employee performance in port authorities facing contemporary operational challenges.  
The Influence of Job Characteristics and Organizational Perception Support on Employee Engagement Statistisi at the Statistics Indonesia Purba, Rey Ronald; Hendrian, Hendrian; Rahayu, Heffi Christya
Jurnal Ilmiah Sumber Daya Manusia Vol 7 No 1 (2023): September: JENIUS (Jurnal Ilmiah Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v7i1.24615

Abstract

This research would like to see the effect of Job Characteristics variables and perceptions of organizational support on Employee Engagement Statististis at the Statistics Indonesia. This  is  a quantitative research  with primary data collected  from  a  sample  of  429  respondents spread throughout Indonesia (34 provinces),  selected  using  a Systematic Random Sampling  method  through  a  survey  method.  The  data collected were analyzed using a Likert scale of 1-5. In addition, the data were analyzed using multiple linear regression with the aid of SPSS For Windows. The variables of job characteristics and perceived organizational support have a significant effect on employee engagement statistisi at Statistics Indonesia. This study provides a new perspective on job characteristics and perceived organizational support simultaneously have a significant effect on employee engagement statistisi which has never been carried out in previous literature.
PENGARUH  KEPEMIMPINAN TRANSFORMASIONAL, KEPUASAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERASI (STUDI KASUS STATISTISI AHLI MUDA DI BPS KABUPATEN/KOTA SE-PROVINSI SUMATERA UTARA) Muliati, Muliati; Hendrian, Hendrian; Pane, Sri Gustina
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/thayrm54

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan transformasional, kepuasan kerja, dan budaya organisasi terhadap kinerja Statistisi Ahli Muda di BPS Kabupaten/Kota se-Provinsi Sumatera Utara, serta menguji peran motivasi kerja sebagai variabel moderasi pada hubungan tersebut. Latar belakang penelitian ini didasarkan pada pentingnya peningkatan kualitas kinerja aparatur statistik dalam mendukung implementasi Sistem Akuntabilitas Kinerja Instansi Pemerintah (SAKIP) dan pemenuhan target program statistik nasional. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Instrumen penelitian disusun berdasarkan indikator setiap variabel dan diukur menggunakan skala Likert 5 poin. Responden penelitian adalah Statistisi Ahli Muda yang bekerja di BPS Kabupaten/Kota se-Provinsi Sumatera Utara. Analisis data dilakukan dengan teknik Structural Equation Modeling–Partial Least Squares (SEM-PLS) menggunakan perangkat lunak SmartPLS 4.0. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh signifikan terhadap kinerja pegawai, kepuasan kerja berpengaruh signifikan terhadap kinerja pegawai dan budaya organisasi juga berpengaruh signifikan terhadap kinerja pegawai. Selain itu, motivasi kerja terbukti mampu memoderasi pengaruh kepemimpinan transformasional dan kepuasan kerja terhadap kinerja, namun tidak memoderasi pengaruh budaya organisasi terhadap kinerja pegawai. Temuan ini mengindikasikan bahwa peningkatan kinerja Statistisi Ahli Muda lebih dipengaruhi oleh aspek internal pegawai, khususnya kepuasan kerja dan motivasi kerja, dibandingkan faktor kepemimpinan atau budaya organisasi. Penelitian ini diharapkan memberikan kontribusi teoretis bagi pengembangan model kinerja pegawai sektor publik serta memberikan implikasi praktis bagi BPS dalam merumuskan strategi peningkatan kinerja, khususnya melalui penguatan motivasi kerja, peningkatan kepuasan kerja, dan pengoptimalan peran kepemimpinan transformasional di lingkungan BPS Kabupaten/Kota.
Determinasi Perilaku Pengelolaan Keuangan Pribadi ASN: Pengetahuan dan Efikasi Diri Keuangan sebagai Variabel Moderasi Cempaka, Maharani Dian; Hendrian, Hendrian; Suryantini, Ni Putu Santi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 3: Maret 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i3.15889

Abstract

Fenomena meningkatnya tekanan ekonomi dan rendahnya literasi keuangan di kalangan masyarakat, termasuk Aparatur Sipil Negara (ASN), memicu urgensi akan pentingnya pengelolaan keuangan pribadi yang efektif. Penelitian ini dilakukan untuk mengkaji dampak sikap individu atas uang dan sosialisasi keuangan dalam keluarga terhadap perilaku pengelolaan keuangan pribadi dengan memasukkan pengetahuan keuangan dan efikasi diri keuangan sebagai variabel moderasi. Metode purposive sampling digunakan dalam menentukan jumlah sampel dan diperoleh 367 orang ASN. Data yang diperoleh diolah menggunakan sofware Smart PLS 4.1. Temuan penelitian menunjukkan sikap atas uang dan sosialisasi keuangan keluarga berpengaruh signifikan positif terhadap perilaku pengeloalaaan keuangan ASN, sedangkan pengetahuan keuangan melemahkan pengaruh sosialisasi keuangan keluarga terhadap perilaku pengelolaan keuangan pribadi.
Determinants of Twelfth-Grade Students’ Intentions to Choose Distance Learning Hendrian, Hendrian; Manggarani, Cynthia Ayu
Journal La Edusci Vol. 6 No. 6 (2025): Journal La Edusci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallaedusci.v6i6.3251

Abstract

This study examines the determinants of twelfth-grade students’ intentions to choose Universitas Terbuka in digital learning. Using an explanatory quantitative approach with a cross-sectional survey design, data from 428 simulated respondents were analyzed באמצעות Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings reveal that Brand Trust is the strongest predictor of enrolment intention, followed by Perceived Digital Learning Flexibility, Perceived Employability, and Perceived Academic Reputation. The model explains 68.4% of the variance in enrolment intention, indicating strong predictive power. Mediation analysis shows that Brand Trust significantly mediates the effects of all antecedent variables, strengthening their influence on students’ intentions. Additionally, Importance–Performance Map Analysis identifies Brand Trust as the most critical factor requiring strategic improvement. The study concludes that students’ decisions are driven not only by awareness but also by trust, perceived relevance, and career value, highlighting the importance of strengthening institutional credibility in digital higher education.