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All Journal MUQTASID JAM : Jurnal Aplikasi Manajemen Muqtasid: Jurnal Ekonomi dan Perbankan Syariah Martabe : Jurnal Pengabdian Kepada Masyarakat JURIS (Jurnal Ilmiah Syariah) IMARA : Jurnal Riset Ekonomi Islam Economics and Digital Business Review Al-bank: Journal of Islamic Banking and Finance Journal of Social Research TAMWIL: Jurnal Ekonomi Islam al-fikrah: Jurnal Manajemen Pendidikan JURIS (Jurnal Ilmiah Syariah) MABIS: Jurnal Manajemen Bisnis Syariah Analisis Gender dan Agama Sharing: Journal Of Islamic Economics, Management And Business Jurnal Al-ittifaq Imara: Jurnal Riset Ekonomi Islam Jurnal Manajemen Bisnis Syariah Journal of Islamic Education Students Jurnal Manajemen Pendidikan Islam Jurnal Magister Ekonomi Syariah Al-bank: Journal of Islamic Banking and Finance Jurnal Simki Economic
Himyar Pasrizal
Universitas Islam Negeri Mahmud Yunus Batusangkar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Kepuasan dan Kesetiaan Pelanggan Berbelanja Pada E-Commerce Shopee Pasrizal, Himyar; Hidayah, Nurul; Nazifah, Nurul; Nabila, Rahmi; Aisyah, Nurul
MABIS Jurnal Manajemen Bisnis Syariah Vol. 6 No. 1 (2026): Jurnal Manajemen Bisnis Syariah:MABIS
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/mabis.v6i1.16771

Abstract

This study aims to analyze the influence of service quality, application usability, and purchasing experience on customer satisfaction and their impact on customer loyalty on the Shopee platform. This study uses a quantitative approach with a survey procedure. Data collection techniques were carried out through questionnaires designed to measure variables relevant to the planned analysis. Data analysis techniques used were descriptive and quantitative statistical analysis, including a comparison between customer perceptions of the service received and their expectations to measure customer satisfaction and loyalty. The results show that consumer trust in a product is positively correlated with their level of loyalty. The level of alignment with customer satisfaction reached an average of 90.13%, indicating that satisfied customers tend to be loyal and plan to reuse the Shopee platform. These findings imply that Shopee needs to continue to innovate and improve its offerings to retain customers amidst increasingly fierce competition in the e-commerce sector
Keberagaman Dalam Budaya Organisasi Syariah: Systematic Literature Review Terhadap Konsep, Praktik, Dan Dampaknya Pada Kinerja Organisasi Jimmi Saputra; Himyar Pasrizal
Sharing: Journal of Islamic Economics Management and Business Vol. 5 No. 2 (2026): Juni, 2026
Publisher : Program Studi Ekonomi Syariah Fakultas Agama Islam Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/sharing.v5i2.59461

Abstract

This study aims to analyze the concept, practice, and impact of diversity in Islamic organizational culture through a qualitative approach using the Systematic Literature Review (SLR) method. The study was conducted on 15 articles selected using the PRISMA model from journals indexed by Sinta, Scopus, Springer, and international publishers for the period 2018–2026. The results show that conceptually, diversity in Islamic organizations has not been fully integrated with modern management theory, even though Islamic values ​​have become a strong normative foundation. In practice, diversity is implemented through inclusive recruitment, human resource development based on Islamic values, inclusive leadership, and communication and conflict management that prioritizes deliberation. Diversity also has a positive impact on improving organizational performance, innovation, and social relations, although it has the potential to give rise to conflict if not managed effectively. These findings emphasize the importance of Islamic organizational culture as an integrative mechanism and the need to develop a conceptual model that combines Islamic values ​​and modern diversity theory to support inclusive, adaptive, and sustainable organizations.
Co-Authors Afriwanti, Desi Alimin ANITA, RINI Anita, Rini Arpinus Arpinus Arpinus, Arpinus Ashri Ramadhani Asril, Asril Koce Chita Indah Sari Chitra Indah Sari Desi Afriwanti Elfadhli Elfadhli Fahlefi, Rizal Fajrur Rahmi Farid Ahmad Marlion Febrian, Vicky Rizki Husnani Husnani Husni, Nelma Indah Sari, chitra Jamilus Jamilus Jimmi Saputra Khairulis Shobirin Lina wati Marlin, Khairul Marlion, Farid Ahmad Melia, Yeni Mirawati Mirawati Mirawati Mirawati Mirawati Mirawati Misnen Ardiansyah, Misnen Mohamad Fahrul Muliadi, Mus Mus Muliadi Nabila, Rahmi Nazifah, Nurul Nelma Husni Nofrivul Nofrivul Nofrivul, Nofrivul Nurul Aisyah NURUL HIDAYAH Nurwijayanti Qutranada, Vira Rahmat Firdaus Rahmi, Fajrur Ramadanis Riri Purnama Surya Rizal Rizal Rizal Rizal Roby Setiawan Saputra, Megi Shobirin, Khairulis Suci Hayati Syaiful Marwan Syukri Iska, Syukri Ubud Salim Umar Nimran Vicky Rizki Febrian Yelia Syamsul Yeni Melia Yurma Elsy Zainuddin Zainuddin Zetria, Fauza Dwi Zulmuqim Zulmuqim Zulmuqim Zulmuqim, Zulmuqim