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All Journal Didaktis: Jurnal Pendidikan dan Ilmu Pengetahuan J-MPI (Jurnal Manajemen Pendidikan Islam) Khatulistiwa: Journal of Islamic Studies JURNAL MANAJEMEN PENDIDIKAN ISLAM AL-IDARAH Translitera : Jurnal Kajian Komunikasi dan Studi Media Jurnal ABDINUS : Jurnal Pengabdian Nusantara JURNAL PENDIDIKAN, SAINS DAN TEKNOLOGI Leadership:Jurnal Mahasiswa Manajemen Pendidikan Islam ACADEMIA: Jurnal Inovasi Riset Akademik Journal of Education Research Al-MIKRAJ: Jurnal studi Islam dan Humaniora Didaktika Religia ALSYS : Jurnal Keislaman dan Ilmu Pendidikan SKILLS: Jurnal Riset dan Studi Manajemen Pendidikan Islam Jurnal Ekonomi, Teknologi dan Bisnis Pancasila International Journal of Applied Social Science Journal of Educational Research and Practice
Prim Masrokan Mutohar, Prim Masrokan
Unknown Affiliation
Religion Arts Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Other

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Pelayanan dan Kepuasan Pelanggan di Lembaga Pendidikan Islam Wati, Desy Sri Setyo; Mutohar, Prim Masrokan; Muhajir, As’aril
Journal of Education Research Vol. 4 No. 4 (2023)
Publisher : Perkumpulan Pengelola Jurnal PAUD Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37985/jer.v4i4.253

Abstract

Pelayanan dan kepuasan pelanggan akan mempengaruhi jumlah pelanggan. Oleh karena itu, lembaga pendidikan, khususnya lembaga pendidikan islam perlu meningkatkan kualitas pelayanan dan kepuasan agar menunjukkan citra yang baik dan mampu bersaing dengan lembaga pendidikan islam lainnya. Artikel ini menguraikan tentang pelayanan dan kepuasan pelanggan didalam lembaga pendidikan islam. Fokus pada artikel ini tentang pengertian pelayanan  dan  kepuasan  pelanggan  di lembaga  pendidikan  islam  serta faktor-faktor yang mempengaruhi kepuasaan pelanggan. Tujuan artikel ini adalah   memaparkan   pelayanan   dan   kepuasan   pelanggan di lembaga pendidikan islam. Artikel ini menggunakan metode penelitian kepustakaan dilakukan dengan mengumpulkan data dari berbagai sumber literatur berupa buku, artikel, dan jurnal yang relevan. Hasil dari penelitian ini berupa simpulan berbagai sumber literatur mengenai pelayanan dan kepuasan di lembaga pendidikan islam.
Pengaruh Normasi Kelompok terhadap Efektivitas Team Work di SMA Muhammadiyah 2 Kertosono Wathon, A; Mutohar, Prim Masrokan; Fuadi, Imam
ALSYS Vol 5 No 6 (2025): NOVEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/alsys.v5i6.7846

Abstract

The limited number of in-depth studies on group norming dynamics and their implications for team effectiveness in secondary education settings—particularly in faith-based institutions such as SMA Muhammadiyah 2 Kertosono—serves as the background for this research. This phenomenon is crucial to examine, as it directly influences the achievement of collaborative learning goals, the development of social skills, and the formation of Islamic character in line with the school's vision. The study aims to comprehensively analyze the formation process of group norms, the mechanisms through which students internalize these norms, and their impact on team effectiveness. A qualitative approach was employed using an intrinsic case study design, allowing for an in-depth exploration of participants’ subjective experiences. The findings reveal that group norms emerge through repeated social interactions, are driven by religious values and school culture, and are reinforced by peer monitoring within teams. Both explicit and implicit norms contribute to patterns of communication, motivation, and team cohesion, directly affecting the effectiveness of collaborative task completion. These results support social identity theory and social learning theory in explaining the role of norms in group dynamics. Theoretically, this research contributes to the literature on group dynamics in Islamic educational contexts. Practically, it recommends that schools and educators develop intervention strategies to foster the formation of positive and constructive group norms. Furthermore, the study opens avenues for future research on student leadership roles and the impact of group norming on psychological well-being in secondary education environments.
Strategic Formulation of Islamic Boarding School-Based Educational Institutions to Improve Quality and Competitiveness Indana, Nurul; Mutohar, Prim Masrokan; Akhyak, Akhyak; Zahiq, Moh.
Pancasila International Journal of Applied Social Science Том 3 № 03 (2025): Pancasila International Journal of Applied Social Science
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/pancasila.v3i03.2051

Abstract

This study aims to formulate strategies for developing Islamic Boarding School-based educational institutions in order to improve quality and competitiveness. The analysis was conducted by identifying internal and external factors at MA Unggulan Darul Ulum STEP-2 IDB Jombang. This study used a qualitative approach with a case study method. Data were collected through in-depth interviews, observations, and documentation, then analyzed using an interactive analysis model that included data collection, data reduction, data presentation, and conclusion drawing. The results of the internal factor analysis showed strengths in the form of good student characteristics, professional teachers and educational staff, adequate facilities and infrastructure, a Islamic Boarding School-based environment, and sufficient financial support. Meanwhile, several aspects were also weaknesses that needed to be improved. On the external side, opportunities were found in the form of extensive partnerships, public trust, and strategic location access, in addition to challenges in the form of competition between educational institutions. Based on this analysis, several development strategies were formulated, namely: curriculum development strategy; human resource development strategy; active, creative, innovative, and enjoyable learning strategy; facilities and infrastructure development strategy; student development strategy; strategy for strengthening the culture and environment of Islamic boarding schools; and strategy for strengthening management. This study confirms that the formulation of boarding school-based strategies can encourage improvements in the quality and competitiveness of Islamic educational institutions.
Co-Authors Agus Eko Sujianto Agustina, Lorensa Akhyak, Akhyak Arkam, Rohmad Aurelia, Velda Atha Ayuni, Rina Binti Maunah Darmawan, Dendys Fuadi, Imam Indana, Nurul Junaris, Imam Kastaji, Kustiono Lutfiya, Amaliya Khoirun Nisa' Muhajir, As’aril Novitasari, Dwiana Nurdiansyah, Titin Prastiwi, Meilinda Ade Rohmah, Liatul Romandoni, Ilham Yahya Sahri Sahri Suijianto, Agus Eko Trisnantari, Hikmah Eva Wathon, A Wati, Desy Sri Setyo Zahiq, Moh. Zulaikah, Yayuk Zulfa, Hariratuz