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All Journal JURNAL BISNIS STRATEGI The Journal of Educational Development Journal of Dedicators Community Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Ilmiah ASET Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Brilliant International Journal of Management and Tourism (BIJMT) Journal of Innovation Research and Knowledge Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa IndoMath: Indonesia Mathematics Education Journal of International Multidisciplinary Research Brilliant International Journal of Management and Tourism
Hendrajaya Hendrajaya, Hendrajaya
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Journal : Journal of Innovation Research and Knowledge

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BAGAIMANA KUALITAS PELAYANAN DALAM PENGIRIMAN BARANG DAPAT MENINGKATKAN LOYALITAS PELANGGAN DI CV TIRTA FERTINDO PRATAMA SEMARANG Eka Rahmawati; Hendrajaya, Hendrajaya; Syamsul Hadi
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

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Abstract

To ascertain if the degree of customer loyalty at CV Tirta Fertindo Pratama Semarang is impacted by the quality of the delivery service, a descriptive qualitative research approach is employed. This study uses data reduction, data delivery, and drawing conclusions to conduct data analysis. According to the study's findings, CV Tirta Fertindo Pratama's delivery service in Semarang only satisfies three of the five criteria for service quality: confidence, responsiveness, and empathy. Service quality is compromised by late delivery, delivery operations, and lack of tracking systems. To overcome these problems, you can use delivery technology, monitor damaged or lost goods, and improve communication with customers
STUDI TATA LETAK GUDANG DALAM PENGARUHNYA TERHADAP PRODUKTIVITAS KERJA DI CV IMEXINDO NUSANTARA Eka Rahmawati; Henry Yuliamir; Yuniarto Rahmat Satato; Hendrajaya, Hendrajaya
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

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Because the warehouse serves as a location to keep goods that the business will deliver to clients, the goal of this study is to ascertain the extent to which the layout of the warehouse affects the manufacturing process. The warehouse is crucial to the efficient operation of the value-added process in addition to being a key component of the supply chain and logistics system overall. The results of this study, which used a quantitative research methodology, showed a significant relationship between job productivity and warehouse layout. 75 respondents from warehouse employees were involved in this study
DAMPAK KOMUNIKASI INTERPERSONAL PADA KEPUASAN PELANGGAN DI CV. TIRTA MAKMUR UNGARAN JAWA TENGAH Erna Nur Wahidah; C. Susmono Widagdo; Enik Rahayu; Hendrajaya, Hendrajaya
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

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Abstract

Investigating the connection between interpersonal communication and customer satisfaction at CV in Tirta Makmur Ungaran, Central Java, is the goal of this study. This study's research methodology is quantitative. The research's data source was primary survey data obtained through the distribution of questionnaires. Customers of CV. Tirta Makmur Ungaran, Central Java are the research subjects. Non-probability sampling was used to obtain data, and 100 respondents were given questionnaires. Validity and reliability tests are used in this study's testing, and the t-test is used for hypothesis testing and basic linear analysis tests in the analytic tools. The study's findings show that interpersonal communication significantly and favorably affects customer satisfaction at CV. Tirta Makmur Ungaran, Central Java.
Co-Authors Bambang Guritno Bambang Guritno Bayu Ade Prabowo C. Susmono Widagdo Dede Suratman Djoko Widodo Eka Rahmawati Enik Rahayu Erna Nur Wahidah Fredi Ganda Putra Gea, Yelda Nispa Imam Ghozali Krisnatalia, Heni Maman Rachman Nundarto, Nundarto Palupiningtyas, Dyah Ricky Anggrean Rif’at, Mohamad Risyanti, Yustina Denik Samtono . Satato, Yuniarto Rahmad Sugiatno Sugiatno Supriyanto, Sapto Syamsul Ph.D M.A. Hadi Tri Joko Raharjo Yuliamir, Henry Yuniarto Rahmat Satato Zai, Yumelsin