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The Effectiveness of Conflict Management in Overcoming Problems at Bank BJB Syariah Cirebon Branch Apriliani, Andhini; Salam, Abdus; Haerisma, Alvien Septian
Jurnal Ekonomi Syariah, Akuntansi dan Perbankan (JESKaPe) Vol. 8 No. 1 (2024): Jurnal Ekonomi Syariah, Akuntansi dan Perbankan (JESKaPe)
Publisher : Institut Agama Islam Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52490/jeskape.v8i1.2556

Abstract

Internal conflict within financial institutions, including Islamic banks, has become a major concern in organizational management literature. One of the main challenges often faced by banks, including Bank BJB Syariah Cirebon Branch, is internal conflict. This research aims to answer questions from the problem formulation, namely to find out how internal conflicts arise and influence performance, implementation of conflict management, and the effectiveness of conflict management in resolving problems at Bank BJB Syariah Cirebon Branch. The research method used is a qualitative descriptive method, the data sources used are primary and secondary data sources with data collection techniques through interviews, literature study and documentation. The research results show that the factors causing conflict at Bank BJB Syariah Cirebon Branch are different goals regarding the distribution of financing, communication errors, and differences of opinion. The implementation of conflict management at Bank BJB Syariah Cirebon Branch is carried out using five methods, namely competition, collaboration, avoidance, compromise and accommodation. Bank BJB Syariah Cirebon Branch has succeeded in implementing effective conflict management, which not only produces an agreement that is acceptable to all parties, but also carries out the conflict resolution process well. This success not only creates a harmonious environment among stakeholders, but can also have a positive impact on the image and reputation of Bank BJB Syariah Cirebon Branch.
How Customer Satisfaction Can Mediate The Effect of Profit Sharing Ratio and Service Quality on Customer Loyalty Wartoyo, Wartoyo; Maulidina, Devrina; Haerisma, Alvien Septian
Wealth: Journal of Islamic Banking and Finance Vol. 3 No. 2 (2024)
Publisher : Faculty of Islamic Economics and Business, UIN Prof. K. H. Saifuddin Zuhri Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24090/wealth.v3i2.12535

Abstract

Abstract This research aims to analyze the effect of profit sharing ratio and service quality on member loyalty with satisfaction as a mediating variable at the Sumber branch of BMT Al Falah. The research method used is quantitative by collecting data through questionnaires. Sampling was carried out using the probability sampling method using simple random sampling. The analytical method used is path analysis. The results of the research show that the profit sharing ratio has no significant effect on member loyalty with a significant value of 0.670 > 0.05, service quality has a positive and significant effect on member loyalty with a significant value of 0.033 < 0.05, the profit sharing ratio has no significant effect. on member loyalty with satisfaction as a mediating variable with a calculated t value of 1.422 < t table 1.66088, and service quality has a positive and significant effect on loyalty with satisfaction as a mediating variable with a calculated t value of 2.485 > 1.6608.
IMPLEMENTASI PELAYANAN ONLINE MELALUI MUAMALAT DIN (DIGITAL ISLAMIC NETWORK) DALAM RANGKA MENINGKATKAN LOYALITAS NASABAH PADA BANK MUAMALAT KC SUMBER Mus, Siti Khoiriah; Alvien Septian Haerisma; Nur Eka Setiowati
Al Fiddhoh: Journal of Banking, Insurance, and Finance Vol. 6 No. 1 (2025): Al Fiddhoh: Journal of Banking, Insurance, and Finance
Publisher : Institut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/fdh.v6i1.4907

Abstract

Bank Muamalat KC Sumber in increasing customer loyalty through the implementation of Muamalat DIN online services faces challenges that come from external factors, namely from the side of customers who experience the Muamalat DIN application blocked due to incorrect password, PIN or TIN. Customers also often change cellphone numbers so that the Muamalat DIN application cannot be used because the data does not match the system at the Bank. The purpose of this research is to analyze in depth the implementation of online services through Muamalat DIN, this research also identifies inhibiting factors in the implementation of online services both from a technical perspective and from customer perceptions. In addition, this research also focuses on online service development strategies undertaken by Bank Muamalat KC Sumber in order to increase customer loyalty. This research is a qualitative research with a case study approach. The data sources used are primary and secondary data. Data collection techniques in this study are observation, interviews and documentation. Researchers use data reduction techniques, present data and draw conclusions in data analysis. The results showed that the implementation of Muamalat DIN related to accessibility, such as opening accounts from home, using attractive transaction features and ease of use that can be done anywhere and anytime, the implementation of online services through Muamalat DIN has been running optimally to provide convenience to customers. The obstacles found are related to technical constraints such as blocked applications, obstacles originating from external factors, namely customers entering the wrong password, PIN or TIN. Nevertheless, customer loyalty is maintained because the Muamalat DIN application makes it easier for customers to transact. Strategies used by Bank Muamalat KC Sumber such as direct education to customers, innovative feature development and direct promotion. The development strategy that is considered the best and adopted by Bank Muamalat KC Sumber is direct promotion, which can increase customer understanding and loyalty to online banking services through Muamalat DIN. Bank Muamalat KC Sumber dalam meningkatkan loyalitas nasabah melalui implementasi layanan online Muamalat DIN menghadapi tantangan yang berasal dari faktor eksternal yakni dari sisi nasabah yang mengalami aplikasi Muamalat DIN terblokir karena salah dalam memasukkan kata sandi, PIN maupun TIN. Nasabah juga sering mengganti nomor handphone sehingga aplikasi Muamalat DIN tidak dapat digunakan karena data yang tidak sesuai pada sistem pada Bank. Tujuan penelitian ini adalah untuk menganalisis secara mendalam mengenai implementasi pelayanan online melalui Muamalat DIN, penelitian ini juga mengidentifikasikan faktor penghambat dalam pelaksanaan pelayanan online baik itu dari segi teknis maupun yang berasal dari persepsi nasabah. Selain itu, penelitian ini juga berfokus pada strategi pengembangan pelayanan online yang dilakukan oleh Bank Muamalat KC Sumber dalam rangka meningkatkan loyalitas nasabah. Penelitian ini merupakan penelitian kualitatif dengan pendekatan studi kasus. Sumber data yang digunakan merupakan data primer dan sekunder. Teknik pengumpulan data dalam penelitian ini ialah observasi, wawancara dan dokumentasi. Peneliti menggunakan teknik mereduksi data, menyajikan data dan penarikan kesimpulan dalam analisis data. Hasil penelitian menunjukkan bahwasannya implementasi Muamalat DIN terkait dengan aksesibilitas, seperti pembukaan rekening dari rumah, penggunaan fitur transaksi yang menarik dan kemudahan penggunaan yang dapat dilakukan dimanapun dan kapanpun, implementasi pelayanan online melalui Muamalat DIN telah berjalan dengan maksimal guna memberikan kemudahan kepada nasabah. Hambatan yang ditemukan terkait kendala teknis seperti aplikasi yang terblokir, kendala berasal dari faktor eksternal yakni nasabah salah memasukkan kata sandi, PIN ataupun TIN. Meskipun demikian, loyalitas nasabah tetap terjaga karena aplikasi Muamalat DIN mempermudah nasabah dalam bertransaksi. Strategi yang digunakan oleh Bank Muamalat KC Sumber seperti edukasi langsung kepada nasabah, pengembangan fitur yang inovatif dan promosi langsung. Strategi pengembangan yang dinilai paling baik dan di adopsi oleh Bank Muamalat KC Sumber ialah promosi secara langsung, dapat meningkatkan pemahaman dan loyalitas nasabah terhadap pelayanan perbankan online melalui Muamalat DIN.
Efektivitas Kinerja Badan Pendapatan Daerah Kabupaten Majalengka dalam Meningkatkan Penerimaan Pajak Daerah 2020-2022 Yokawati, Sinta; Haerisma, Alvien Septian; Widagdo, Ridwan
Journal of Sharia Accounting and Tax Vol. 2 No. 1 (2024): Journal of Sharia Accounting and Tax
Publisher : UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70095/jsat.v2i1.264

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat efektivitas kinerja Badan Pendapatan Daerah dalam meningkatkan penerimaan pajak daerah di Kabupaten Majalengka periode 2020-2022. Penelitian ini merupakan penelitian kualitatif empiris dengan menggunakan teknik observasi, wawancara dan dokumentasi. Sumber data yang digunakan adalah data primer dengan melakukan wawancara kepada pihak terkait dan data sekunder yaitu data yang diperoleh langsung dari tempat penelitian. Teknik keabsahan data menggunakan teknik triangulasi dan teknik analisis data menggunakan model Miles dan Hubberman yaitu reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa kinerja Badan Pendapatan Daerah Kabupaten Majalengka dalam meningkatkan penerimaan pajak periode 2020-2022 termasuk dalam kategori efektif. Hal ini ditunjukkan dengan rasio efektivitas dengan persentase sebesar 91,48% berada pada kategori efektif, karena tingkat penerimaan pajak daerah selalu meningkat setiap tahunnya.
The Role of Human Resources and Technological Advancement on Economic Growth Ridwannudin, Muhammad; Rokhlinasari, Sri; Haerisma, Alvien Septian
Multidiscience : Journal of Multidisciplinary Science Vol. 2 No. 2 (2025): June
Publisher : CV. Strata Persada Academia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59631/multidiscience.v2i2.382

Abstract

This study aims to comprehensively examine the role of human resources and technological advancement in driving economic growth. Employing a qualitative literature review approach, secondary data were gathered from peer-reviewed academic sources, including scholarly journals, international conference proceedings, and academic books published between 2015 and 2025. The findings reveal that human capital development significantly contributes to labor productivity, innovation, and macroeconomic stability. Similarly, technological advancement accelerates economic growth by enhancing production efficiency, reducing operational costs, and creating new market opportunities. The study underscores the critical synergy between high-quality human capital and effective technology adoption as a foundational mechanism for achieving inclusive and sustainable economic development. Policy implications suggest that developing countries should adopt integrated development strategies by investing in education, vocational training, and digital infrastructure, alongside strengthening national innovation systems. Consequently, enhancing both human and technological capacities is essential for building resilient, knowledge-based economies capable of adapting to global dynamics.
PENGARUH DANA PIHAK KETIGA (DPK) TERHADAP PEMBIAYAAN PADA BANK SYARIAH INDONESIA Whardana, Karisma Kusuma; Septian Haerisma, Alvien; Wartoyo
AB-JOIEC: Al-Bahjah Journal of Islamic Economics Vol. 3 No. 01 (2025): AB-JOIEC
Publisher : Program Studi Ekonomi Syariah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61553/abjoiec.v3i01.239

Abstract

Penyaluran pembiayaan pada bank syariah sangat bergantung pada dana pihak ketiga (DPK). Fluktuasi jumlah dana yang dihimpun memengaruhi kapasitas bank dalam menyalurkan pembiayaan. Data Bank Syariah Indonesia (BSI) periode 2021–2024 menunjukkan bahwa tabungan dan giro mengalami peningkatan, sementara deposito cenderung menurun, sedangkan jumlah pembiayaan terus meningkat setiap tahunnya. Studi ini bertujuan untuk menganalisis pengaruh DPK, yang terdiri dari tabungan, deposito, dan giro, terhadap pembiayaan yang disalurkan. Metode yang digunakan adalah pendekatan kuantitatif deskriptif dengan jenis penelitian kepustakaan (library research), menggunakan data sekunder dari laporan keuangan bulanan BSI periode 2021–2024. Teknik analisis data menggunakan model Autoregressive Distributed Lag (ARDL).Hasil analisis menunjukkan bahwa secara parsial, tabungan tidak berpengaruh signifikan terhadap pembiayaan (p = 0,4334), sementara deposito (p = 0,0315) dan giro (p = 0,0284) berpengaruh signifikan. Secara simultan, ketiga variabel DPK tersebut berpengaruh signifikan terhadap pembiayaan (p = 0,000), dengan nilai adjusted R² sebesar 0,994, yang menunjukkan bahwa 99,4% variasi pembiayaan dapat dijelaskan oleh variabel-variabel DPK. Temuan ini memberikan kontribusi penting bagi pengelolaan dana pihak ketiga di BSI, khususnya dalam merumuskan strategi penghimpunan dana yang efektif guna menjaga kestabilan dan pertumbuhan pembiayaan secara berkelanjutan.
Pengaruh Pemahaman Akuntansi dan Sumber Daya Manusia Terhadap Akuntabilitas Keuangan Pondok Pesantren Ridwanah, Neng Sifa; Firdaus, Slamet; Haerisma, Alvien Septian
Journal of Sharia Accounting and Tax Vol. 3 No. 2 (2025): Journal of Sharia Accounting and Tax
Publisher : UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70095/jsat.v3i2.418

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pemahaman akuntansi pesantren dan kompetensi sumber daya manusia terhadap akuntabilitas keuangan pondok pesantren di Kecamatan Rajagaluh Kabupaten Majalengka. Penelitian menggunakan metode kuantitatif dengan populasi seluruh pengelola keuangan pondok pesantren, sedangkan sampel berjumlah 22 responden yang ditentukan berdasarkan kriteria tertentu. Data primer dikumpulkan melalui wawancara, kuesioner, dan dokumentasi, kemudian dianalisis menggunakan uji instrumen penelitian, uji asumsi klasik, koefisien determinasi, dan uji hipotesis dengan bantuan SPSS versi 22. Hasil penelitian menunjukkan bahwa pemahaman akuntansi pesantren berpengaruh positif dan signifikan terhadap akuntabilitas keuangan, kompetensi SDM juga berpengaruh positif dan signifikan, dan keduanya secara simultan berpengaruh positif dan signifikan terhadap akuntabilitas keuangan pondok pesantren.
Analisis Pengaruh Tingkat Bagi Hasil, Capital Adequacy Ratio (CAR), Dan Dana Pihak Ketiga Terhadap Pertumbuhan Deposito Mudharabah Pada Bank Muamalat Indonesia Periode 2015-2024 Rahmalia, Dea; Haerisma, Alvien Septian; Rokhlinasari, Sri
JPSDa: Jurnal Perbankan Syariah Darussalam Vol. 6 No. 1 (2026): Januari 2026
Publisher : Institut Agama Islam Darussalam Blokagung Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30739/jpsda.v6i1.4548

Abstract

This study aims to analyze the impact of the Profit-Sharing Rate, Capital Adequacy Ratio (CAR), and Third-Party Funds (DPK) on the growth of mudharabah deposits at Bank Muamalat Indonesia. The ARDL-ECM method is applied within this quantitative research to explore the inter-variable relationships more deeply. Through this framework, the study identifies both temporary short-term correlations and stable long-term relationships. The results indicate that, simultaneously, all three variables significantly influence the growth of mudharabah deposits. Partially, in the long run, all variables show a positive and significant effect, whereas in the short run, only DPK remains significant. These findings suggest that profit-sharing stability and capital strength play a crucial role in driving sustainable deposit growth, while short-term dynamics are more heavily influenced by fund-raising intensity. The novelty of this research lies in the use of the ARDL-ECM approach to detect differences in Sharia customer behavior toward banking indicators across two distinct timeframes
Peran dan Implikasi Dewan Pengawas Syariah pada Lembaga Keuangan Mikro Syariah di Indonesia Perspektif Maqashid Syariah Putri Meiliyawati; Alvien Septian Haerisma; Amir Amir
CIEBER: Contemporary Islamic Economic and Business Review Vol. 1 No. 1 (2025): CIEBER: Contemporary Islamic Economic and Business Review
Publisher : Fakultas Ekonomi dan Bisni Islam UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70095/cieber.v1i1.1

Abstract

Islamic cooperatives are financial institutions categorized as micro, operating based on Islamic Sharia principles. In carrying out its operations, Islamic cooperatives must ensure that all activities do not conflict with Sharia principles. The role of the Sharia Supervisory Board, as an extension of the DSN-MUI, is crucial in overseeing all cooperative activities. The purpose of this study is to determine the role of the sharia supervisory board and the implications for the realization of maqashid sharia in Kopsyah Harapan Sejahtera UIN Syekh Nurjati Cirebon. This research uses a qualitative method approach. The data collection techniques used were observation, interview, and documentation. The data sources used are primary and secondary data. The results showed that the role of the Sharia Supervisory Board of Kopsyah Harapan Sejahtera has been running optimally, because it has ensured that all cooperative activities and transactions, including fund management, products offered, and operations, are under sharia principles.
Tinjauan Fatwa DSN Terhadap Produk Pembiayaan Pada Pegadaian Syariah Cipto Cirebon Kharisma Aurora; Alvien Septian Haerisma; Amir Amir
CIEBER: Contemporary Islamic Economic and Business Review Vol. 1 No. 2 (2025): CIEBER: Contemporary Islamic Economic and Business Review
Publisher : Fakultas Ekonomi dan Bisni Islam UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70095/cieber.v1i2.6

Abstract

This study examines the application of sharia principles in gold pawn products at Pegadaian Syariah Cipto Cirebon. The main issues identified are employees’ limited understanding of DSN-MUI fatwas, discrepancies between fatwa provisions and institutional regulations, and debates over the application of mu’nah (maintenance) fees. Using a qualitative descriptive method with field research through interviews, observations, and document analysis, the study assesses compliance with DSN-MUI Fatwas No. 25, 26, and 92. The findings show that the gold pawn financing mechanism generally complies with sharia principles through the use of hybrid contracts (rahn, qardh, and ijarah) and fair mu’nah fees that avoid riba, gharar, and maysir. However, DPS supervision remains suboptimal due to limited resources and weak coordination. The study recommends strengthening sharia supervision by enhancing DPS competence, aligning SOPs with DSN fatwas, and implementing regular sharia audits to ensure compliance and transparency.