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Pengaruh Harga, Brand Experience, Dan Kecepatan Pengiriman Terhadap Loyalitas Konsumen Dimediasi Customer Review Dan Di Moderasi Konten Kreator Pada Konsumen Tik Tok Di Kota Sumenep Zakki, Nurdody; Fathorrahman, Fathorrahman; AS, Fathor
Jurnal Studi Manajemen dan Bisnis Vol 12, No 1 (2025): Juni
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v12i1.29804

Abstract

The study aims to analyze the effect of price, brand experience, delivery speed, customer reviews, and content creators on TikTok consumer loyalty in Sumenep City. The research approach is quantitative with the Structural Equation Modeling (SMART-PLS) path analysis method. Data collection techniques use questionnaires with Google Form techniques. The sample in this study amounted to 96 respondents using the Lemeshow formula. The sampling technique was non-probability sampling with an accidental sampling approach. The results showed that the variables consisting of; price, brand experience, delivery speed, customer review, and creator content have a significant influence on consumer loyalty. Price, brand experience, delivery speed, and customer reviews have a strong positive influence on loyalty, and creator content is also proven to make a significant contribution to consumer loyalty. The mediation analysis results show that content creators play a partial moderating role in the relationship between price and delivery speed with consumer loyalty but do not play a moderating role in the relationship between brand experience and loyalty. These findings provide new insights into the factors that shape consumer loyalty on social media platforms such as TikTok Shop, as well as the strategic role of content creators in building emotional connections. The practical implications of this research can serve as a basis for academics to design more effective marketing strategies by involving content creators and optimizing customer reviews on the TikTok Shop platform.
Pengaruh Kualitas Pelayanan dan Perceived Value Terhadap Loyalitas Pelanggan Dengan Kepuasan Sebagai Variabel Intervening Pada VIO Optical Clinic Harapan Indah Bekasi Mardjuki, Budi; Pradiani, Theresia; Fathorrahman, Fathorrahman
Journal of Economics and Business UBS Vol. 12 No. 1 (2023): Regular Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i1.153

Abstract

Miopia di Indonesia pada masa pandemi cenderung meningkat karena gaya hidup atau penyakit mata, jika tidak ditangani dengan baik akan memperburuk kondisi mata dan dapat berujung pada kebutaan. VIO Optical Clinic sebagai Pusat Terapi Mata di tahun 2021 menjangkau lebih banyak masyarakat dengan masalah mata dan menawarkan berbagai solusi kesehatan mata sehingga akan berdampak pada kepuasan pelanggan dan loyalitas pelanggan. Penelitian ini bertujuan untuk mengkaji lebih mendalam pengaruh hubungan kualitas pelayanan dan perceived value terhadap loyalitas pelanggan yang dimediasi oleh kepuasan di VIO Optical Clinic Harapan Indah Bekasi. Sampel dalam penelitian ini sebanyak 100 responden yang merupakan pelanggan VIO Optical Clinic Harapan Indah Bekasi. Adapun metode yang digunakan dalam penelitian ini adalah purposive sampling. Pengumpulan data menggunakan instrumen angket dan untuk dianalisis menggunakan analisis jalur dengan partial least square (PLS). Hasil penelitian menunjukkan bahwa: kualitas pelayanan dan perceived value berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Kualitas pelayanan, perceived value dan kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan. Kepuasan pelanggan telah mampu memediasi hubungan antara kualitas pelayanan dan perceived value terhadap loyalitas pelanggan. Manajemen VIO Optical Clinic dapat meningkatkan pelayanannya dengan menyediakan tempat yang nyaman dan fasilitas yang dibutuhkan pelanggan yang akan memberikan kepuasan dan terciptanya loyalitas pelanggan.
Pengaruh Motivasi Ekstrinsik, Kualitas Kehidupan Kerja dengan Kepuasaan Kerja Sebagai Variabel Intervening pada Kinerja Karyawan PT. Samudera Express Indonesia Logistik di Jakarta Khoe, Kevin; Pradiani, Theresia; Fathorrahman, Fathorrahman
Journal of Economics and Business UBS Vol. 12 No. 1 (2023): Regular Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i1.156

Abstract

PT. Samudera Express Indonesia Logistik adalah perusahaan yang bergerak di bidang logistik pengirim barang dalam kontainer dalam wilayah seluruh Indonesia. Penurunan kinerja karyawan terjadi di 4 tahun belakangan ini sehingga dilakukannya penelitian ini. Populasi dalam penelitian ini adalah karyawan PT. Samudera Express Indonesia Logistik sebanyak 50 orang di kantor pusat. Penelitian menggunakan analisis jalur linier regresi berganda, dengan software olah data SPSS versi 25. Hasil penelitian menunjukkan 1. Motivasi Ekstrinsik berpengaruh signifikan positif terhadap kinerja karyawan. 2. Kualitas Kehidupan Kerja berpengaruh signifikan positif terhadap kinerja karyawan. 3. Kepuasan Kerja berpengaruh Signifikan Positif terhadap Kinerja Karyawan. 4. Motivasi Ekstrinsik berpengaruh signifikan terhadap Kepuasan Kerja. 5. Kualitas Kehidupan Kerja secara signifikan berpengaruh terhadap Kepuasan Kerja. 6. Motivasi Ekstrintik berpengaruh signifikan terhadap Kinerja melalui Kepuasan Kerja sebagai variabel intervening. 7. Kualitas Kehidupan Kerja berpengaruh signifikan terhadap Kinerja melalui Kepuasan Kerja sebagai variabel intervening.
MODERNISASI PENDIDIKAN ISLAM DAN RELEVENSINYA TERHADAP PENDIDIKAN ISLAM DI INDONESIA (TELA’AH PEMIKIRAN FAZLUR RAHMAN) Fathorrahman, Fathorrahman; Zulfa, Ervina; Koiruman, Joko Andi
Reflektika Vol 17, No 2 (2022)
Publisher : Universitas Al-Amien Prenduan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28944/reflektika.v17i2.1000

Abstract

The well-known figure of contemporary Muslim scholar, Fazlur Rahman, is a scientist who seeks to eliminate the dichotomy between modern science and classical Islamic teachings by integrating the two sciences into a complete and complementary unity to form Muslim intelligence who have broad insights and can answer all problems that arise according to the changing times. The researcher was interested in the thinking of this famous Muslim scholar because he was able to overcome various kinds of problems that arise in the world of Islamic education, and the figure of the scholar has given birth to a renewal of Islamic education to be far from stagnant. Researchers researched this modernist scientist to find the relevance between the idea of modernization of education presented by Fazlur Rahman and today's modernization of education in Indonesia. This type of research is library research, with a qualitative descriptive approach, a research method that intends to describe as a whole and critically social reality and various events that occur in society. The results found by the researcher after conducting this analysis contain the conclusion that there is relevance between the concept of modernization of Islamic education from Fazlur Rahman's perspective and the modernization of Islamic education in Indonesia, both regarding efforts to modernize Islamic education, goals, strategies and methods, criteria for educators and students, Islamic education systems and facilities, as well as critical thinking in dealing with problems that arise among humankind.
Identifikasi Pengembangan Usaha Dengan Pendekatan OVOP Pada Produk Kerajinan Bordir Kabupaten Malang Karnawati, Tin Agustina; Fathorrahman, Fathorrahman
Dinamika Kerajinan dan Batik: Majalah Ilmiah Vol. 41 No. 1 (2024): DINAMIKA KERAJINAN DAN BATIK : MAJALAH ILMIAH
Publisher : Balai Besar Standardisasi dan Pelayanan Jasa Industri Kerajinan dan Batik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22322/dkb.v41i1.8395

Abstract

Peningkatan kesejahteraan masyarakat  dapat dilakukan dengan pengembangan potensi daerah melalui pemanfaatan potensi sumber daya lokal. Pendekatan One Village One Product (OVOP) yang dirancang untuk meningkatkan keunggulan potensi desa, diharapkan mempercepat laju pertumbuhan ekonomi yang mampu meningkatkan kesejahteraan masyarakat. Produk kerajinan bordir merupakan salah satu produk lokal unggulan  daerah yang memiliki potensi berkembang. Tujuan penelitian ini mengidentifikasi permasalahan untuk menemukan rumusan model pengembangan usaha dengan pendekatan OVOP pada produk kerajinan bordir di Kabupaten Malang. Jenis penelitian ini menggunakan pendekatan diskriptif kualitatif dan pengumpulan data melalui observasi dan wawancara. Hasil penelitian menunjukkan bahwa permasalahan utama adalah keterbatasan modal, faktor pengetahuan sumber daya manusia, wawasan  manajerial dan pemasaran serta relasi bisnis. Pendekatan OVOP pada usulan prototype model pengembangan usaha ini diperlukan pengamatan awal pada ‘need assessment’ untuk  memberikan pembinaan lebih lanjut pada segi manajerial, teknis dan softskill dari pihak pemerintah, akademisi dan praktisi atau pakar yang relevan dengan kebutuhan materi pelatihan.
Dilemma of Hospital Nurses in Malang City: When Job Stress Triggers Turnover Intention, Can Burnout and Job Satisfaction Mediate? Fathorrahman, Fathorrahman; Murtianingsih, Murtianingsih; Eka Putra, Hilman; Soares, Agusto da Conceicao
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 19 No 3 (2025): Jurnal Ilmiah Bisnis dan Ekonomi Asia
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v19i3.2381

Abstract

The persistent health problems in Indonesia have forced the government to act so that the public can still feel justice and obtain their rights. Since the government regulation regarding the tiered referral system was implemented, there has been an increase in referrals to D-type and C-type hospitals because of their position as the first-level referral facility in the BPJS health service program. In the healthcare industry, nurses play a crucial role as essential human resources in hospitals, responsible for monitoring patient health and providing care. However, hospitals continue to grapple with the serious issue of employees intending to leave their jobs. The data collection technique in this study was to use questionnaires distributed directly and randomly through Google Forms to 100 respondents from C-type hospital nurses in Malang City. The data collected was analyzed using Structural Equation Modeling (SEM-PLS). The research findings conclude that turnover intention is directly influenced by job stress, burnout, and job satisfaction, and that the job stress variable has a positive effect on burnout and job satisfaction. Additionally, Burnout and Job Satisfaction mediate the influence of Job Stress on turnover intention.
PERAN KEPEMIMPINAN KIAI MASJID DALAM MENANAMKAN MODERASI BERAGAMA DI DESA JAMBU LENTENG SUMENEP LANI, MATLANI; Fathorrahman, Fathorrahman
LEADERIA: Jurnal Manajemen Pendidikan Islam Vol. 6 No. 2 (2025): LEADERIA : Jurnal Manajemen Pendidikan Islam
Publisher : Universitas Islam Kiai Haji Achmad Siddiq Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini memiliki tujuan mengungkap fenomena peran kepemimpinan kiai masjid dalam menanamkan moderasi beragama di tengah derasnya arus radikalisme di Desa Jambu Lenteng. Kiai masjid dalam kajian ini adalah Kiai Wafi. Kajian ini menarik karena kiai masjid di desa ini berupaya melestarikan faham Islam aswaja di desanya. Adapun pendekatan dalam penelitian ini adalah kualitatif. Proses pengumpulan data menggunakan wawancara, observasi, FGD, dan dokumentasi. Sementara analisis data menggunakan langkah-langkah: kondensasi data, menyajikan data, dan menarik kesimpulan atau verifikasi. Penelitian ini menghasilkan temuan sebagai berikut: 1) Secara umum, kondisi social keagamaan masyarakat Madura sangat relegius dan taat terhadap ajaran agama Islam, bercorak Islam aswaja. Sehingga kondisi social keagamaan masyarakat Desa Jambu merupakan turunan dari kondisi social keagamaan Madura. Namun akhir-akhir ini, desa ini diusik oleh orang-orang yang berpaham wahabi, dan HTI. 2) Upaya kiai masjid Desa Jambu mendasarkan ijtihadnya pada qaidah memelihara tradisi lama yang masih baik, dan mengambil tradisi baru yang lebih baik. 3) Adapun media yang digunakan kiai masjid di Desa Jambu berikut ini: acara-acara hari besar Islam seperti maulid Nabi Saw. dan isra’ mi’raj, slametan kelahiran dan kematian (tahlil), sarwa, pengajian kitab kuning, dan istigasah. Kata Kunci: Kepemimpinan Kiai, Moderasi Beragama.
Building Energy Sovereignty in Madura: Legal Analysis, Energy Crisis and Implementation of President Prabowo's Asta Cita Lisan, Imam Fasichul; Mendy, Ousu; Wijaya, Dodik Pranata; Fathorrahman, Fathorrahman; Elkaffash, Mohamed
TRUNOJOYO LAW REVIEW Vol 8, No 1 (2026): February (On Process)
Publisher : Faculty of Law Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/tlr.v8i1.31874

Abstract

This study aims to analyze the legal orientation and future potential of the Nipah Reservoir in Sampang, Madura, within the framework of Indonesia's energy transition and commitment to achieve Net Zero Emissions by 2060. The main contribution of this research lies in the proposal to reinterpret reservoirs that have historically been geared toward irrigation, raw water supply, and tourism, transforming them into renewable energy projects that support both national energy sovereignty and environmental sustainability. Using juridical-normative methods through legislative and conceptual approaches, this research was enriched with electrical engineering literature and primary data through interviews with the President Director of Perum Jasa Tirta I. The results of the study show that although the Nipah Reservoir is not listed in the PLN 2024-2033 or 2025-2034 RUPTL, it has significant potential to be developed into a Microhydro Power Plant (PLTMH) and/or a Floating Solar PV. This utilization not only reduces Madura's dependence on fossil-based electricity supplies from Java but also contributes to achieving the target of a new renewable energy mix of 23% by 2025. This study concludes that the reinterpretation of the legal framework is essential to align old irrigation-oriented regulations with modern renewable energy policies. The recommendation of this study is for the government to issue more comprehensive regulations and to integrate the Nipah Reservoir into national energy planning as a model for locally based renewable energy development.
Manajemen Konflik dan Stres di Sekolah Fathorrahman, Fathorrahman
Itqan: Jurnal Ilmu-ilmu Kependidikan Vol. 12 No. 2 (2021): Itqan: Jurnal Ilmu-ilmu Kependidikan
Publisher : Fakultas Tarbiyah dan Ilmu Keguruan (FTIK) IAIN Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (217.486 KB) | DOI: 10.47766/itqan.v12i2.122

Abstract

Conflict is a conflict that occurs in the organization by members of the organization who seek to win their respective opinions and interests, while stress Stress can be interpreted as pressure, tension or unpleasant disturbances that come from outside a person. The purpose of this study was to determine: 1) the principal's efforts in managing conflict in schools, and 2) the principal's efforts in managing stress in schools. This research is a library research by collecting, analyzing books, journals, and previous research results that support the research theme. The findings in this study are as follows: in dealing with conflict and stress, a school principal must be able to identify the symptoms, the factors that cause it to occur. Furthermore, the principal makes a diagnosis of the conditions that are happening at that time, then takes actions through communications. The principal must act fairly and impartially to one party, let alone harm certain parties and benefit others. In dealing with conflict and stress, the principal must try not to become an element that exacerbates the conflicts that occur, the principal must not side with one element, on the contrary the leader must be in the middle to resolve conflicts or disputes that occur in the organization and school environment.
Tradisi Komunikasi Kiai Pesantren Annuqayah Guluk-Guluk Sumenep Jawa Timur Fathorrahman, Fathorrahman; Siregar, Fauzan Ahmad; Muadin, Akhmad
Itqan: Jurnal Ilmu-ilmu Kependidikan Vol. 13 No. 1 (2022): Itqan: Jurnal Ilmu-ilmu Kependidikan
Publisher : Fakultas Tarbiyah dan Ilmu Keguruan (FTIK) IAIN Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (540.524 KB) | DOI: 10.47766/itqan.v13i1.436

Abstract

Kiai communication is a unique pesantren treasure, full of characteristics and attractiveness. The communication treasures of kiai eventually become the tradition of the pesantren which is always interesting to be discussed. Regarding the tradition of kiai communication at Pesantren Annuqayah Guluk-Guluk, a qualitative approach was conducted by collecting data in the form of words holistically using interviews, observation, and document studies. The data were analyzed using the following steps: data condensation, data display, and drawing conclusions or verification. This research has succeeded in revealing the fact that the communication tradition of kiai is generally categorized into two parts: 1) outward communication (bil lisān and bil āl), and 2) inner communication. The communication of kiai at pesantren Annuqayah refers to the following principles; qaulan balīgan, qaulan maisran, qaulan ma'rfan, qaulan karīman, qaulan sadīdan, and qaulan layyinan.