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All Journal Jurnal Simetris Nuansa Informatika Jurnal Teknologi Informasi dan Ilmu Komputer POSITIF InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Jurnal Ilmiah Matrik Jurnal Sisfokom (Sistem Informasi dan Komputer) JUTIM (Jurnal Teknik Informatika Musirawas) Jurnal Informatika Global JUSIM (Jurnal Sistem Informasi Musirawas) Journal of Information Systems and Informatics Teknomatika (Jurnal Teknologi dan Informatika) Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Jurnal Nasional Ilmu Komputer Journal of Applied Data Sciences Jurnal Nasional Manajemen Pemasaran dan SDM Jurnal Pengembangan Sistem Informasi dan Informatika Insyst : Journal of Intelligent System and Computation Jurnal Nasional Pengabdian Masyarakat AKM: Aksi Kepada Masyarakat Jurnal Sistem Informasi Komputer dan Teknologi Informasi
Antoni, Darius
Universitas Bina Darma
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences Other

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Journal : Insyst : Journal of Intelligent System and Computation

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A Cascading Evaluation of Digital Population Identity in Palembang: Insights from ILPE and IPA Fadly, Farid; Kholik, Abdul; Alie, Muhammad F.; Heryati, Agustina; Terttiaavini, Terttiaavini; Antoni, Darius
Intelligent System and Computation Vol 6 No 2 (2024): INSYST: Journal of Intelligent System and Computation
Publisher : Institut Sains dan Teknologi Terpadu Surabaya (d/h Sekolah Tinggi Teknik Surabaya)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52985/insyst.v6i2.406

Abstract

Since 2022, the Indonesian government has implemented the Digital Population Identity (IKD) application, introduced by the Palembang City Population and Civil Registration Office (Disdukcapil). However, user satisfaction with IKD remains low. This study evaluates IKD user satisfaction using a cascading method combining the Electronic Public Service Index (ILPE) and Importance Performance Analysis (IPA). The ILPE calculation yields a total score of 2.682. The Information Availability (I) dimension scores highest at 0.570, reflecting strong user satisfaction with data accuracy and relevance. In contrast, the Interaction (SI) dimension scores the lowest at 0.325, highlighting the need for better communication and interaction. The IPA analysis categorizes dimensions into quadrants: Quadrant 1 (Keep Up the Good Work) includes T1 (Password Security), T4 (Reputation Recognition), T5 (Clarity of Authentication Criteria), I1 (Data Accuracy), I2 (Timely Updates), R2 (Access Availability), and R3 (Response Speed), showing excellent performance. Quadrant 2 (Concentrate Here) includes E4 (Accuracy of Data Entry Instructions) and U3 (Intuitive Navigation), requiring significant improvement. Quadrant 3 (Low Priority) includes E1 (Intuitive Navigation), E3 (Personalized Experience), T2 (Authentication Clarity), U1 (Intuitive Interface), U2 (Instruction Clarity), SI1 (Social Interaction), and SI2 (Communication Ease), with lower improvement priorities. Quadrant 4 (Possibly Overrated) contains R1 (Form Download Speed), which may be overemphasized. These findings aim to guide policy refinement, enhance public service efficiency, and improve user satisfaction.
Co-Authors ., Janurita Abdul Kholik Afdhaluddin, Muhammad Ahmad Firdaus, Ahmad Ahmad Taufik Akbar, Muhamad Ali, Nazlena Mohamad Alie, Muhammad F. Amelia, Putri Rizky ARDIANSYAH ARDIANSYAH Arif Fadillah Azim, Choirul Bitrayoga, Muhammad Coyanda, John Roni Damayanti, Nita Rosa Dedy Syamsuar Diana Diana Fadly, Farid Faradillah Fatoni, Fatoni Fatoni, Fatoni Febrianty, Istiqomah Ferdiansyah Ferdiansyah Firdaus Firdaus Fitriana Fitriana Harahap, Zakaria Heni Pujiastuti Herdiansyah, M Izman Herdiansyah, M. Izman Hermizahadiwidastra, Hermizahadiwidastra Heryati, Agustina Imelda Saluza, Imelda Indah, Sylvia Uly Jaka Purnama Julizar, Salshabila Pratami Putri Kartina, Riza Kurniawan Kurniawan Kurniawan, Tri Basuki Lestari, Indri Endang Makkiyah, Feda Anisah Maria Veronica Maryani Maryani Merdasari, Iin Mikko, Mikko Mirza, A Haidar Mirza, A. Haidar Muhamad Akbar Muhammad Akbar Muhammad Syahril Muhammad Taufik Roseno, Muhammad Taufik Muhammad Wahyudi Mukmin, Chairul Nurmayanti, Nurmayanti Oktala, Rosananda Oktarina, Serly Putra, Erlangga Kesuma Rahmi Rahmi Retnawiyati, Eka Rosita, Dewi RR. Ella Evrita Hestiandari Samsuddin, Harun Saputra, Benny Wilson Sontri Sriyeni, Yesi Suhartini Suhartini Syaputra, Hadi Taufik Jamaan Taufiqurrahman Taufiqurrahman Terttiaavini, Terttiaavini Ubaidillah Ubaidillah Usman Ependi Valdo, Muhammad Widya Cholil Yudha Pratomo Zahro, Lailatuz