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Journal : SRODJA

Pengembangan Wisata Cemoro Barong di Tulungagung Sulistya, Wyne Rahma; Supranoto, Supranoto; Suryawati, Dina
SRODJA (Sroedji Journal Administration) Vol 1 No 1 (2024): Januari
Publisher : Universitas Moch. Sroedji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70079/srodja.v1i1.4

Abstract

This research aims to describe the role of the village government in developing Cemoro Barong Tourism in Tapan Village, Kedungwaru District, Tulungagung Regency. Tapan Village has local potential that can be utilized and developed for tourism. Cemoro Barong Tourism is one of the tourist attractions owned by Tapan Village which is a new tourist attraction and has the potential to be developed into a tourist event. Because tourism is still new, it really needs development and also the role of related parties in carrying out promotions so that it can be known by people outside the village. This tourism development has the opportunity to carry out village development, community development and community empowerment. Therefore, the role of village government is very important in its implementation. This research is a qualitative descriptive study using data collection techniques through observation, interviews and documentation. The results of this research show the role of the Village Government in developing Cemoro Barong Tourism in Tapan Village, Kedungwaru District, Tulungagung Regency, namely 1) As a Regulator, making regulations whose aim is to prepare directions for organizing tourism development activities. As a regulator, the Tapan Village government makes regulations that are used as a reference in the tourism development process. These rules include visitor ticket fees, parking fees and a prohibition on carrying sharp objects. 2) as a dynamist, the Tapan Village government encourages community participation by conducting tourism destination management training held at the village hall. 3) as a facilitator, providing funding or capital that is used for the tourism development process by building facilities in the form of facilities and infrastructure which will later support the attraction of visitors to visit. 4) as a catalyst, the Tapan Village government accelerated the process of developing Cemoro Barong tourism by promoting tourism by utilizing social media accounts owned by the village such as Instagram and YouTube.
Kualitas Pelayanan Perijinan Bagi Usaha Menengah di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kab. Jember Putra, Yuan Okta; Supranoto, Supranoto; Suryawati, Dina
SRODJA (Sroedji Journal Administration) Vol 1 No 1 (2024): Januari
Publisher : Universitas Moch. Sroedji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70079/srodja.v1i1.10

Abstract

Abstrak Kualitas pelayanan perizinan usaha menengah di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kabupaten Jember penting untuk membangun kepercayaan dan loyalitas pelanggan. Regulasi perizinan untuk usaha mikro, kecil, dan menengah (UMKM) kadang menghambat proses izin. Keluhan masyarakat terkait lambatnya dan kurangnya keramahan pelayanan ini sering muncul di media. Artikelini bertujuan menjelaskan kualitas pelayanan perizinan UMKM di dinas tersebut dengan pendekatan kuantitatif dan metode deskriptif. Dalam Artikelini, 50 responden terlibat melalui accidental sampling. Kualitas pelayanan dinilai menggunakan model E-Service Quality atau Servqual yang mencakup enam dimensi: efisiensi, ketersediaan sistem, pemenuhan, privasi, responsivitas, dan kompensasi. Hasilnya menunjukkan kesenjangan antara persepsi masyarakat dan harapan mereka terhadap pelayanan perizinan, dengan gap negatif -14,3. Ini menunjukkan bahwa kualitas pelayanan perizinan usaha menengah di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kabupaten Jember belum memenuhi harapan masyarakat dan masih terkategori sebagai pelayanan yang cukup. Kata kunci: Kualitas Pelayanan, Perizinan, Usaha Menengah, E-Service Quality.