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All Journal Buletin Udayana Mengabdi Assets : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Maneksi (Management Ekonomi Dan Akuntansi) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) YUME : Journal of Management Jurnal Mantik Al-Kharaj: Journal of Islamic Economic and Business Jurnal STEI Ekonomi ATRABIS: Jurnal Administrasi Bisnis (e-Journal) Jurnal Pengabdian UNDIKMA ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Golden Ratio of Mapping Idea and Literature Format ASEAN Marketing Journal International Journal of Applied Business and International Management Journal of International Conference Proceedings Jurnal Lentera Pengabdian Southeast Asian Journal of Management and Research ISCO Strata Business Review Joong-Ki Jurnal Polimesin Strata International Journal of Social Issues Multidiscience: Journal of Multidisciplinary Science Joong-Ki
Arif, Nina Fapari
UPN Veteran Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Strategic Entrepreneurship, Business Model Agility, and Growth of Green SMEs in Indonesia: Adaptation to a Dynamic Business Environment Rifani, Siti Khusnul; Arif, Nina Fapari; Rahman, Fathi Habibatur
Journal of International Conference Proceedings Vol 8, No 6 (2025): 2025 WIMAYA Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v8i6.4423

Abstract

This study examines the relationship between strategic entrepreneurship, business model agility, and the growth of green MSMEs in Indonesia, with an emphasis on the moderating role of adaptation to a dynamic business environment. This study was prompted by increasing global market volatility and the importance of sustainability-oriented business models for small and medium-sized enterprises. Using an explanatory quantitative design, data were collected from 287 green MSMEs in West Java, Yogyakarta, and East Java between April and August 2025 and analysed using Partial Least Squares–Structural Equation Modelling (PLS-SEM). The results show that strategic entrepreneurship significantly enhances the growth of green SMEs, both directly and indirectly through business model agility, while adaptation to a dynamic environment strengthens these relationships. These findings highlight that entrepreneurial capability and agility serve as critical mechanisms for sustaining growth in uncertain markets. This study contributes to the integration of strategic entrepreneurship theory, dynamic capability theory, and contingency theory, with practical implications for SME leaders and policymakers to promote innovation, adaptability, and sustainable competitiveness.
PENERAPAN MODEL DELONE & MCLEAN UNTUK MENGUKUR KEBERHASILAN LAYANAN PENGADUAN APLIKASI PLN MOBILE PADA PT.PLN (PERSERO) CABANG LUWUK Subito, Junaptha Adrianto; Arif, Nina Fapari; Arifin, Andi Harmoko
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3769

Abstract

Introduction: This study measures the success rate of customer complaint services using the PLN Mobile application at PT. PLN (Persero) Luwuk Branch Office by applying the Delone and McLean (2003) model. The model examines the influence of System Quality, Information Quality, Service Quality, and Ease of Use on User Intention and Satisfaction, and their contributions to net benefits.Methods: A quantitative explanatory approach was used, based on a survey of 120 respondents who used the complaint feature. Data analysis was performed using Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach in SmartPLS.Results: Of the eleven hypotheses tested, five were significant: System Quality had a positive effect on both User Intention and User Satisfaction; Ease of Use had a positive effect on User Satisfaction; and both User Intention and User Satisfaction had a positive effect on Net Benefit. On the other hand, six relationships were not significant: the influence of Service Quality and Information Quality on Intention to Use and User Satisfaction, as well as the effect of Ease of Use on User Intention and user satisfaction. This research contributes practical implications for improving applications and enriching theories regarding the adaptation of information system success models in the realm of digital public services. Keywords: Complaint Service, Delone and McLean’s Model, Information System Success, PLN Mobile, User Satisfaction
Co-Authors Alda Novitasari Andi Harmoko Arifin Arwin Yafi Rahmatullah Asmeati Asmeati Asri Sekar Mawar Firdausi Asri Sekar Mawar Firdausi Asrul Nur Budi Purnomo Saputro budi purnomo saputro Dwi Lestari Eka Muzalfitri Ridwan Fadilla , Kartika Tifania Fathi Habibatur Rahman Fathi Habibatur Rahman Firdausi, Asri Sekar Mawar Ginanjar, Dudung Hafidh Rifky Adiyatna Hamidah, Diana Rofi Hardiana, Shely Rizki Hendy Roesma Wardhana Ichsanudin, Muhammad Imam Prabowo, Imam Jayanti, Ansri M. Chothibul Umam Assa’ady Mawar Firdausi , Asri Sekar Meirani Harsasi Nur Amin, Nur Nurmadhani Fitri Suyuthi Prabowo, Puspita Anggraeni Pradipa, Raditya Khayru Pranoto, Aditya Wahyu Primasari, Naresthi Sanusi, Nina Utami Setiawan, Ignatius Andre Setiawati, Anandia Ayu Setyani, Atik Shely Rizki Hardiana Shely Rizki Hardiana Sinta Putri Anggraini Subito, Junaptha Adrianto Sultan Tahang Tahang Tamrin, Andi Febriana Tantrianita, Rikma Tasrim, Tasrim Tri Wahyuningsih Widhy Tri Astuti Wijaya, Riko Setya Wisnalmawati Wisnalmawati Yoga Religia Yusriani Yusuf