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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial International Journal of Artificial Intelligence Research JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Politeia: Jurnal Ilmu Politik Pena Justisia: Media Komunikasi dan Kajian Hukum PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JPM: JURNAL PENGABDIAN MASYARAKAT Journal La Sociale Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Caraka : Indonesia Journal of Communication Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan IIJSE Journal of Law & Policy Review
Syafruddin Ritonga
Universitas Medan Area
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

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PUBLIC SERVICES THROUGH SP4N REPORT TO INCREASE EFFECTIVENESS AT THE MEDAN CITY DISKOMINFO Dewi Sartika; Syafruddin Ritonga; Walid Musthafa Sembiring
SOSIOEDUKASI Vol 15 No 3 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i3.9243

Abstract

This study aims to analyze the implementation of public services through SP4N LAPOR at the Medan City Diskominfo in increasing the effectiveness of digital-based services. The approach used is descriptive qualitative with data collection techniques through in-depth interviews, passive participatory observation, and documentation. Informants are selected purposively until data saturation is achieved. The analysis is carried out through data reduction, data presentation, and conclusion withdrawal and verification by triangulating sources and methods to ensure the validity of the findings. The results of the study show that the optimization of SP4N LAPOR is carried out through system integration with smart city platforms, strengthening technological infrastructure, standardizing response times, dashboard-based monitoring, and increasing apparatus capacity. Implementation is assessed based on the dimensions of tangible, reliability, responsiveness, assurance, and empathy. Supporting factors include ease of access and institutional commitment, while obstacles include inconsistency in responses between OPDs, network technical constraints, and uneven digital literacy of the community. SP4N LAPOR contributes to bureaucratic reform and participatory governance.
Implementation Of Medan Mayor Regulation Number 18 Of 2021 On The Delegation Of Partial Waste Management Authority To Sub-District Heads Within The Medan City Government In Medan Helvetia Sub-District Syahrazad; Syafruddin Ritonga; Adam
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 2 (2024): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i2.5882

Abstract

Medan Mayor Regulation Number 18 of 2021 provides a legal basis for delegating partial waste management authority to sub-district heads within the Medan City Government. The purpose of this regulation is to enhance the effectiveness of waste management at the sub-district level by empowering sub-districts as waste managers who are closer to the community. The implementation of this regulation in Medan Helvetia Sub-District faces various supporting and inhibiting factors. The supporting factors identified include the proximity between the sub-district and the community, participatory programs involving the community in cleanliness activities, and close coordination between the village heads and the sub-district administration. Participatory programs such as communal work (gotong royong) and waste management education have proven effective in raising public awareness about the importance of environmental cleanliness. However, several challenges hinder the implementation of this policy, including overlapping responsibilities between the sub-district and the Medan City Environmental Agency, budget and facility constraints, and the lack of an effective coordination mechanism among stakeholders. To overcome these obstacles, it is necessary to improve coordination between the sub-district and the Environmental Agency, develop more innovative cleanliness programs, and optimize existing resources. Additionally, active community participation is crucial to ensuring the successful implementation of this policy. By optimizing all involved elements, the implementation of Medan Mayor Regulation Number 18 of 2021 in Medan Helvetia Sub-District is expected to create a cleaner and healthier environment and serve as a model for other sub-districts in Medan City.
Co-Authors Achyar Rezski Pane Adam Agung Suharyanto Ahmad Taufiq Ahmad, Kirsa Andika, Wahyu Anton Aswin Lubis Armansyah Matondang, Armansyah Atrizka, diny Audia Junita Ayu Trisuci, Ayu BATUBARA, BEBY MASITHO Beby Masitho Batubara Beltahmamero Simamora BIMA BIMA, BIMA Br. Ketaren, Erpina Brutu, Anjur Dewanta Meliala Dewi Sartika Dewi, Rosmala Fathia Raisya Fauziah Rahman Halawa, Fahuwusa Hartono, Selamat Hasibuan, Inda Wardah Humaira, Laila Husni Tamrin, Husni Indra Muda Ingati Gowasa, Ingati Irwadi, Irwadi Isnaini Jamaludin, Yanhar Junita, Audi Khairullah, Khairullah Kholil, Syukur Kisno Kristian Adi Putra Sitepu Kristian Adi Putra Sitepu, Kristian Adi Putra Lahmuddin Lubis Lubis, Harianto Maksum Syahri Lubis Marviana, Ratna Dina Meirna Dewita Sari Mierna Zulkarnain Mukhlis Syarif Musthafa, Walid Ni Putu Limarandani Nina Angelia Nina Siti Salmaniah Siregar Novita Wulandari Novri, Novri Nuraini Nurainun, Ade Pratama, Ikbar Prima, Andi Rehia Karenina Isabella Barus Rizkan Zulyadi Selamat Riadi Silalahi, Andy Frans Leo Sinaga, Antonius Siregar, Muhammad Syukur Surya, Irfan Syahrazad Tarihoran, Yuli Kartika Tika, Ela Dwi Valeri, Rendy Grimaldi Walid Musthafa Sembiring Wenggedes Frensh Wiradhana, Agung Yanhar Jamaluddin