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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial International Journal of Artificial Intelligence Research JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Politeia: Jurnal Ilmu Politik PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JPM: JURNAL PENGABDIAN MASYARAKAT Journal La Sociale Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Caraka : Indonesia Journal of Communication Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan IIJSE Journal of Law & Policy Review
Syafruddin Ritonga
Universitas Medan Area
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HUMAN RESOURCE MANAGEMENT IN IMPROVING QUALITY OF PUBLIC SERVICES IN SAMSAT KABANJAHE Syarif, Mukhlis; Ritonga, Syafruddin; Lubis, Maksum Syahri
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7932

Abstract

This study aims to analyze the role of human resource management in improving the quality of One-Stop Integrated Services (PTSP) at UPT PEPENDA (SAMSAT) Kabanjahe. The approach used is qualitative descriptive with data collection techniques through in-depth interviews, observations, documentation, and data triangulation. The focus of the research is directed at the aspects of planning and sufficiency of human resources, recruitment, training and development, work motivation, performance evaluation, and their implications for the speed, accuracy, and responsiveness of public services. The results of the study show that the implementation of PTSP has provided easy access to services for the community, but its effectiveness is highly dependent on the quality and management of human resources. The limited number of employees in a certain period still affects the waiting time for services. Continuous training, work motivation, and performance evaluation play an important role in maintaining service quality. Cross-agency synergy, especially with the National Police of the Republic of Indonesia, also strengthens the accuracy and certainty of service. This research emphasizes that strengthening human resource management is the key to improving the quality of sustainable public services.
Co-Authors Achyar Rezski Pane Agung Suharyanto Ahmad Taufiq Ahmad, Kirsa Andika, Wahyu Armansyah Matondang, Armansyah Atrizka, diny Audia Junita Ayu Trisuci, Ayu BARUS, REHIA K ISABELLA BATUBARA, BEBY MASITHO Beby Masitho Batubara Beltahmamero Simamora BIMA BIMA, BIMA Br. Ketaren, Erpina Brutu, Anjur Dewi, Rosmala Dewita Sari, Dewita Eko Nugroho Endah Murwani, Endah Fauziah Rahman Halawa, Fahuwusa Hartono, Selamat Hasibuan, Inda Wardah Humaira, Laila Husni Tamrin, Husni Indra Muda Ingati Gowasa, Ingati Irwadi, Irwadi Isnaini Jamaludin, Yanhar Junaidi Junaidi Junita, Audi Khairullah, Khairullah Kholil, Syukur Kisno Kristian Adi Putra Sitepu Kristian Adi Putra Sitepu, Kristian Adi Putra Lahmuddin Lubis Lubis, Anton Aswin Lubis, Harianto Luthi, Muhammad Maksum Syahri Lubis Marviana, Ratna Dina Musthafa, Walid Nina Angelia Nina Siti Salmaniah Siregar Novita Wulandari Novri, Novri Nuraini Nurainun, Ade Pratama, Ikbar Prima, Andi Pulungan, Waridah Raisya, Fathia Rajab Ritonga, Rajab Rizkan Zulyadi Samosir, Hasrat Efendi Selamat Riadi Silalahi, Andy Frans Leo Sinaga, Antonius Siregar, Muhammad Syukur Surya, Irfan Syarif, Mukhlis Tarihoran, Yuli Kartika Tika, Ela Dwi Valeri, Rendy Grimaldi Walid Musthafa Sembiring Wenggedes Frensh Wiradhana, Agung Yanhar Jamaluddin Zulkarnain, Mierna