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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial International Journal of Artificial Intelligence Research JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Politeia: Jurnal Ilmu Politik PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JPM: JURNAL PENGABDIAN MASYARAKAT Journal La Sociale Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Caraka : Indonesia Journal of Communication Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan IIJSE Journal of Law & Policy Review
Syafruddin Ritonga
Universitas Medan Area
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

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HUMAN RESOURCE MANAGEMENT IN IMPROVING QUALITY OF PUBLIC SERVICES IN SAMSAT KABANJAHE Syarif, Mukhlis; Ritonga, Syafruddin; Lubis, Maksum Syahri
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7932

Abstract

This study aims to analyze the role of human resource management in improving the quality of One-Stop Integrated Services (PTSP) at UPT PEPENDA (SAMSAT) Kabanjahe. The approach used is qualitative descriptive with data collection techniques through in-depth interviews, observations, documentation, and data triangulation. The focus of the research is directed at the aspects of planning and sufficiency of human resources, recruitment, training and development, work motivation, performance evaluation, and their implications for the speed, accuracy, and responsiveness of public services. The results of the study show that the implementation of PTSP has provided easy access to services for the community, but its effectiveness is highly dependent on the quality and management of human resources. The limited number of employees in a certain period still affects the waiting time for services. Continuous training, work motivation, and performance evaluation play an important role in maintaining service quality. Cross-agency synergy, especially with the National Police of the Republic of Indonesia, also strengthens the accuracy and certainty of service. This research emphasizes that strengthening human resource management is the key to improving the quality of sustainable public services.
ONE-STOP INTEGRATED SERVICE SYSTEM TO IMPROVE COMMUNITY SERVICES IN PAYING VEHICLE TAXES AT SAMSAT KABANJAHE Meliala, Dewanta; Ritonga, Syafruddin; Muda, Indra
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7937

Abstract

This article discusses the implementation of One-Stop Integrated Services (PTSP) in improving the quality of Motor Vehicle Tax payment services at SAMSAT Kabanjahe, Karo Regency. PTSP is positioned as an instrument of bureaucratic reform that aims to simplify procedures, increase service certainty, and strengthen the effectiveness of public services. The article uses a descriptive qualitative approach by collecting data through observation, in-depth interviews with SAMSAT officials and employees, as well as the taxpayer community, and documentation studies. The results of the discussion show that the implementation of PTSP is able to increase the certainty of service procedures and times, strengthen coordination between agencies, and encourage transparency and accountability of services. The support of standard operating procedures, the use of information technology, and the improvement of the competence of apparatus contribute to the creation of more effective and responsive services. Although some types of services still require a certain turnaround time, PTSP has increased public trust and satisfaction. This article emphasizes that strengthening PTSP has the potential to encourage taxpayer compliance and support the optimization of regional tax revenues in a sustainable manner.
Strategic Communication in Cultural and Nature Transformation as a Sustainable Creative Economy Investment Ni Putu Limarandani; Syafruddin Ritonga
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 11 No. 1 (2026): June 2026 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/tp9a9382

Abstract

The development of Indonesia’s creative economy depends not only on technological innovation but also on the ability to utilize cultural and natural potential as valuable economic assets. This study aims to analyze the role of strategic communication in transforming culture and nature into sustainable creative economic investments. The research employed a qualitative approach using a case study method on creative economy development programs based on culture and ecotourism in selected regions. Data were collected through in-depth interviews, observations, and document analysis. The findings reveal that strategic communication plays a vital role in building synergy among the government, creative economy actors, and local communities. Effective communication strategies transform public perceptions of cultural values and natural resources from mere heritage to sustainable economic resources. Moreover, digital media utilization expands promotional reach and strengthens regional branding as a creative destination. The study concludes that the successful transformation of culture and nature into sustainable creative economic investments relies on holistic, participatory, and adaptive communication planning responsive to social and technological changes. Thus, strategic communication functions not merely as a message delivery tool but as a transformative instrument for social change toward a sustainable creative economy.
Co-Authors Achyar Rezski Pane Agung Suharyanto Ahmad Taufiq Ahmad, Kirsa Andika, Wahyu Armansyah Matondang, Armansyah Atrizka, diny Audia Junita Ayu Trisuci, Ayu BARUS, REHIA K ISABELLA BATUBARA, BEBY MASITHO Beby Masitho Batubara Beltahmamero Simamora BIMA BIMA, BIMA Br. Ketaren, Erpina Brutu, Anjur Dewi, Rosmala Dewita Sari, Dewita Eko Nugroho Endah Murwani, Endah Fauziah Rahman Halawa, Fahuwusa Hartono, Selamat Hasibuan, Inda Wardah Humaira, Laila Husni Tamrin, Husni Indra Muda Ingati Gowasa, Ingati Irwadi, Irwadi Isnaini Jamaludin, Yanhar Junaidi Junaidi Junita, Audi Khairullah, Khairullah Kholil, Syukur Kisno Kristian Adi Putra Sitepu Kristian Adi Putra Sitepu, Kristian Adi Putra Lahmuddin Lubis Lubis, Anton Aswin Lubis, Harianto Luthi, Muhammad Maksum Syahri Lubis Marviana, Ratna Dina Meliala, Dewanta Musthafa, Walid Ni Putu Limarandani Nina Angelia Nina Siti Salmaniah Siregar Novita Wulandari Novri, Novri Nuraini Nurainun, Ade Pratama, Ikbar Prima, Andi Pulungan, Waridah Raisya, Fathia Rajab Ritonga, Rajab Rizkan Zulyadi Samosir, Hasrat Efendi Selamat Riadi Silalahi, Andy Frans Leo Sinaga, Antonius Siregar, Muhammad Syukur Surya, Irfan Syarif, Mukhlis Tarihoran, Yuli Kartika Tika, Ela Dwi Valeri, Rendy Grimaldi Walid Musthafa Sembiring Wenggedes Frensh Wiradhana, Agung Yanhar Jamaluddin Zulkarnain, Mierna