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<![CDATA[PENGGUNAAN SISTEM BUKU AGENDA ELEKTRONIK DALAM PERSURATAN GUNA MENCAPAI EFISIENSI KERJA KARYAWAN (Studi kasus pada Yayasan Tifa Jakarta) ]]>
<![CDATA[Slamet Heri Winarno]]>
<![CDATA[ Cakrawala - Jurnal Humaniora Vol 9, No 2 (2009): PERIODE SEPTEMBER 2009 ]]>
Publisher : <![CDATA[Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/jc.v9i2.3581
<![CDATA[We know that the use of electronic agenda book as a letter management media contribute in employee efficiency. The work efficiency covered this book are labor efficiency, which requires faster to distribute and search for letters, space efficiency, which letter file cabinet is no longer necessary, cost efficiency which minimize salary, office equipment, , and space rent for document facility.Keywords: Elektronic Agenda BookLetter, Work Efficiency]]>
<![CDATA[Determinan Kepuasan dan Loyalitas Pengguna Jasa Hotel Syariah di Jakarta (Studi Pada Sofyan Hotel Betawi) ]]>
<![CDATA[Slamet Heri Winarno]]>
<![CDATA[ JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Vol 6, No 1 (2019): JURNAL KONSEP BISNIS DAN MANAJEMEN NOVEMBER ]]>
Publisher : <![CDATA[Universitas Medan Area ]]>
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DOI: 10.31289/jkbm.v6i1.2984
<![CDATA[This study aims to identify and test the factors that can affect customer satisfaction and customer loyalty, especially in hotels that apply sharia principles such as Sofyan Hotel Betawi. The subjects of this study were guests staying overnight with a sample size of 170 people who met the research criteria and requirements using a purposive sampling technique. The research design uses quantitative research survey methods, interviews and questionnaires. Data collection tools use a Likert scale as quantitative data. Quantitative data were analyzed using descriptive analysis and inferential analysis using the SEM path analysis method. The results showed that service quality and price perception had a positive and significant effect on customer satisfaction by 24.6%. Customer loyalty is influenced by factors of service quality and customer satisfaction positively and significantly by 51.9%.]]>
<![CDATA[Determinan Loyalitas Pelanggan pada Operator Telepon Selular ]]>
<![CDATA[Slamet Heri Winarno]]>;
<![CDATA[Bryan Givan]]>;
<![CDATA[Y. Yudhistira]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 8, No 2 (2018) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v8i2.7586
<![CDATA[The Determinants of Customers' Loyalty in Celuler Phone ProviderFor cellular network providers to create customer satisfaction and customer loyalty is very important and become the primary business objectives. The current competition is more on improving the quality of their products and competing with each other to enhance optimal service. This study aims to identify customer loyalty determination through product quality, switching cost, price perceived, and customer satisfaction. The subjects of this study are students of several universities using Indosat IM3 Ooredoo with the number of respondents 170 by using purposive sampling technique. Methods of data analysis using descriptive analysis and inferential analysis using SEM Path Analysis technique. The results showed that 18.1% customer satisfaction variable could be explained by variable switching cost and price perceived. Those variables have a positive impact on customer loyalty. On the other hand, 60.5% customer loyalty variables can explain by price perceived and customer satisfaction variables.DOI: 10.15408/ess.v8i2.7586 ]]>
<![CDATA[The Effect of Service Quality, Corporate Image, and Price Perceived in Creating Customer Satisfaction and Loyalty on Education Business ]]>
<![CDATA[Slamet Heri Winarno]]>;
<![CDATA[Aloysius Rangga Aditya Nalendra]]>;
<![CDATA[Bryan Givan]]>
<![CDATA[ Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020) ]]>
Publisher : <![CDATA[Faculty of Economic and Business ]]>
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DOI: 10.15408/ess.v10i1.14468
<![CDATA[Competition in business services, especially education services show a trend that increasingly tight nowadays. Each school is required to be able to create a level of satisfaction and loyalty for its service users. This study was conducted to determine the effect of service quality, corporate image and price perception in creating customer satisfaction and loyalty. In this study using 173 respondents as a sample by using the method of saturated sampling. This research is a quantitative research using the observation method, interview, and spreading of the questionnaire. The analysis technique used is Structural Equation Modeling (SEM) with the path diagram. Variables used include quality of service (X1), corporate image (X2), price perception (X3), customer satisfaction (Y1) and customer loyalty (Y2). The results showed that customer satisfaction is influenced by corporate image and price perception of 18.4% while customer loyalty is influenced by price perception and customer satisfaction of 60.5%. This suggests that service quality is not always a decisive factor in customer satisfaction and loyalty.]]>
<![CDATA[Analisa IPA dan CSI terhadap Kepuasaan Konsumen E-Commerce di Era Pandemi Covid 19 ]]>
<![CDATA[ALOYSIUS RANGGA ADITYA NALENDRA]]>;
<![CDATA[SLAMET HERI WINARNO]]>;
<![CDATA[Agus Priadi]]>
<![CDATA[ SEGMEN Jurnal Manajemen dan Bisnis Vol 17, No 3 (2021): SEGMEN Jurnal Manajemen dan Bisnis ]]>
Publisher : <![CDATA[FE Program Studi Manajemen ]]>
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DOI: 10.37729/sjmb.v17i3.7462
<![CDATA[Penelitian ini berfokus kepada kepuasaan konsumen terhadap layanan E-Commerce Shoope Food dengan pendeakatan metode IPA dan CSI untuk menganalisa data lapangan. Penelitian ini menggunakan instrumen kuisioner dengan jumlah sampel 200 responden dengan teknis penarikan sampel adalah insidental sampling. Hasil dalam penelitian ini adalah layanan Shopee Food memberikan kepuasaan kepada konsumen Shoppe Food dengan indikator nilai CSI yang berada di angka 72,32 serta atribut kepuasan konsumen berada di kuadran 2 atau B artinya bahwa Shopee Food harus mempertahankan kinerja yang ada dikarenakan telah membuat konsumen Shopee food merasa puas terutama dalam masa pandemi Covid 19.]]>
<![CDATA[PENGARUH PENGGUNAAN LABEL HALAL DAN KUALITAS PRODUK TERHADAP KEPUTUSAN KONSUMEN UNTUK PEMBELIAN PIRANTI MASAK ]]>
<![CDATA[ALOYSIUS RANGGA ADITYA NALENDRA]]>;
<![CDATA[SLAMET HERI WINARNO]]>;
<![CDATA[AGUS PRIADI]]>
<![CDATA[ SEGMEN Jurnal Manajemen dan Bisnis Vol 17, No 2 (2021): SEGMEN Jurnal Manajemen dan Bisnis ]]>
Publisher : <![CDATA[FE Program Studi Manajemen ]]>
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DOI: 10.37729/sjmb.v17i2.7231
<![CDATA[Halal certification programs for various types of products, both food and non-food, have become a necessity at this time, as a form of corporate responsibility in marketing products that are safe for use. It is believed that halal labeling on each brand will be able to be a determining factor for consumers to buy goods. However, to what extent is the effectiveness of this, it is necessary to research to prove it. This study aims to find the relationship or influence of halal labeling and the quality of non-food product brands on purchasing decisions, especially Teflon Maxim products. The method used in this research is descriptive quantitative using correlation analysis techniques that determine the level of relationship and influence between variables. The results showed that partially the halal label (X1) and product quality (X2) variables had a significant effect on purchasing decisions, as well as simultaneously the two variables showed a significant effect on purchasing decisions, as well as answering the proposed hypothesis.]]>
<![CDATA[PENGARUH PENERAPAN GREEN ADVERTISING DAN HARGA PREMIUM TERHADAP KEPUTUSAN PEMBELIAN ]]>
<![CDATA[slamet heri winarno]]>
<![CDATA[ Jurnal Ilmiah Ekonomi Dan Bisnis Vol. 16 No. 1 (2019) ]]>
Publisher : <![CDATA[Universitas Lancang Kuning ]]>
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DOI: 10.31849/jieb.v16i1.2204
<![CDATA[Bisnis produk hijau saat ini telah berkembang sangat pesat, menerapkan bisnis hijau yang ramah lingkungan telah mampu menjadi bisnis utama. Perkembangan bisnis ini salah satunya dipengaruhi oleh perubahan gaya hidup masyarakat yang saat ini memprioritaskan faktor kesehatan dalam mengkonsumsi produk. Diyakini bahwa dalam 10 tahun terakhir pengembangan produk hijau telah mencapai keuntungan yang signifikan. Melalui pemasaran ramah lingkungan, perusahaan telah berhasil menciptakan perilaku pembelian konsumen sehingga produk hijau lebih disukai. Salah satu strategi pemasaran ramah lingkungan adalah dengan melakukan periklanan ramah lingkungan dan strategi penetapan harga premium, yang diharapkan dapat meningkatkan minat konsumen dalam memutuskan untuk membeli produk ramah lingkungan. Penelitian ini bertujuan untuk mengetahui pengaruh iklan ramah lingkungan dan harga premium terhadap keputusan pembelian konsumen. Objek utama adalah produk kopi hijau yang sangat populer dengan berbagai lapisan masyarakat, menggunakan responden 100 orang pecinta kopi dari berbagai latar belakang di Jabodetabek menggunakan metode statistik kuantitatif deskriptif. Hasil penelitian menunjukkan bahwa R square adalah 67,2%, yang menunjukkan bahwa keputusan pembelian oleh penikmat kopi secara positif dan signifikan dipengaruhi oleh iklan hijau dan harga premium, sedangkan 32,8% dipengaruhi oleh faktor lain yang tidak termasuk dalam penelitian ini dengan persamaan regresi Y = 0,550 + 0.287X1 + 0.184X2. Secara simultan dan sebagian dapat dikatakan bahwa ada hubungan yang kuat antara iklan ramah lingkungan dan harga premium dengan keputusan pembelian]]>
<![CDATA[The Influence Of Consumer Decisions On The Desire To Shopping: Easy Of Use And Usefulness ]]>
<![CDATA[Ida Zuniarti]]>;
<![CDATA[Eigis Yani Pramularso]]>;
<![CDATA[Taat Kuspriyono]]>;
<![CDATA[Slamet Heri Winarno]]>;
<![CDATA[Sofyan Marwansyah]]>;
<![CDATA[Roy Irawan]]>;
<![CDATA[Dede Mustomi]]>;
<![CDATA[Fitri Rahmiyatun]]>
<![CDATA[ International Journal of Social and Management Studies Vol. 3 No. 2 (2022): April 2022 ]]>
Publisher : <![CDATA[IJOSMAS ]]>
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DOI: 10.5555/ijosmas.v3i2.176
<![CDATA[This study examines the relationship between the desire to shop and consumer decisions. And for the focus of this research is how usability and convenience variables that directly affect the desire to buy and consumer buying decisions. In online purchases, the population is all consumers who have ever shopped online, therefore in the study the number of populations is large and the number is not known precisely, so the researcher decided to make a sampling using random sampling method which is part of the quota sampling technique using respondents aged over 19 years and resides in the Jakarta area. The sample taken amounted to 120 respondents. The results of this study indicate that usability and convenience have a significant and significant effect on consumer spending. Usefulness of use is a variable that has a contribution and influence on the decision to spend. While the desire to buy has a significant and significant effect on consumer decisions to buy. So that the usability factor of a better way and the convenience of the shopping system directly affect consumer decisions.]]>
<![CDATA[Effective Use of E-Money through Online Shopping in E-Commerce: English ]]>
<![CDATA[Bryan Givan]]>;
<![CDATA[Rizky Amalia]]>;
<![CDATA[Abdurrachman Abdurrachman]]>;
<![CDATA[Imelda Sari]]>;
<![CDATA[Slamet Heri Winarno]]>;
<![CDATA[Arman Syah Putra]]>
<![CDATA[ International Journal of Educational Research & Social Sciences Vol. 2 No. 6 (2021): December 2021 ]]>
Publisher : <![CDATA[CV. Inara ]]>
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DOI: 10.51601/ijersc.v2i6.245
<![CDATA[The background of the problem raised in this study is how to measure the effectiveness of using e-money for online shopping on an e-commerce shopping system. With the use of Imani, the use of cash will be limited so that it will be able to do more transactions on online shopping in e-commerce. The method used in this study is to use quantitative methods by conducting a survey to 100 users of online shopping in e-commerce, with the results of the survey, the data can be processed so that it can be seen whether the direction of the hypothesis raised in this study is directly proportional or proportional. The problem raised in this study is how to measure the effectiveness of a payment, especially payments using electronic money media. Therefore, with a non-cash payment system, the effectiveness of the payment will be known. The purpose and objective of this research is to find out how the effectiveness of using electronic money in payment systems that are carried out online and used in various places so that many transactions are carried out only using electronic money and not using cash.]]>
<![CDATA[Competition and Globalization of Business to Further Develop Creativity and Innovation for the Advancement of the Company ( Case Study at PT. Top Drink World) ]]>
<![CDATA[Slamet Heri Winarno Slamet Heri Winarno]]>;
<![CDATA[Lela Elvira Lela Elvira]]>;
<![CDATA[Jeffry Latumahina Jeffry Latumahina]]>;
<![CDATA[Sabil Sabil Sabil Sabil]]>;
<![CDATA[RR Roosita Cindrakasih RR Roosita Cindrakasih]]>;
<![CDATA[Arman Syah Putra]]>
<![CDATA[ International Journal of Educational Research & Social Sciences Vol. 3 No. 2 (2022): April 2022 ]]>
Publisher : <![CDATA[CV. Inara ]]>
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DOI: 10.51601/ijersc.v3i2.359
<![CDATA[The background of this research is how to determine competition and globalization in terms of business to increase creativity and innovation. For the sake of the progress of a company. Therefore, in this study, we will discuss how competition and what innovations are needed by a company so that the company can advance and develop in the future, hard right now. The method used in this study is to use the literature review method and use the market analysis method so that it can be ascertained what is needed by the company to develop so that the weaknesses and strengths of a company can be known. The problem raised in this research is how to develop creativity and innovation from a product. For the sake of the company's progress in the current era of global competition, innovation is very necessary in order to help sales in this increasingly difficult market. The purpose of this research is how to determine the innovations that can be developed by a company in order to increase sales and can help the company grow bigger so that it can compete in national and international markets.]]>
