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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Manajemen Informasi dan Administrasi Kesehatan Buletin KKN Pendidikan Avicenna : Journal of Health Research Jurnal Kesehatan Wira Buana Jurnal Kesehatan Tambusai Intan Husada : Jurnal Ilmiah Keperawatan Jurnal Midwifery Jurnal Keilmuan dan Keislaman Sahabat Sosial: Jurnal Pengabdian Masyarakat Indonesian Health Journal Abdi Samulang : Jurnal Pengabdian Kepada Masyarakat Jurnal Berita Ilmu Keperawatan Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan Journal of World Future Medicine, Health and Nursing
Asmirati Yakob
Politeknik Kesehatan Megarezky
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Hubungan Mutu Pelayanan dengan Kepuasan Pasien Rawat Jalan di Rumah Sakit Paru Manguharjo Madiun Tahun 2023 Asmirati Yakob; Lina Alfiyani; Yuli Kusumawati; Avi Arya Buana Jaya Putra; Kristofara Karolina Kewa
Jurnal Ventilator Vol. 1 No. 4 (2023): Desember : Jurnal Ventilator
Publisher : Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/ventilator.v1i4.785

Abstract

Health services which is execllent is able to refer to prime levels that are implemented on basis of service and code of ethics. Those will create a satisfaction for each patient. To measure the quality of service, there are several references, including; tangibles, reliability, empathy, assurance, and responsiveness. This study investigated the correlation between service quality and outpatient satisfaction at Manguharjo Lung Hospital (RS Paru Mangunharjo), Madiun, East Java. All the specimens in this research were outpatients where purposive sampling is used to determine the research sample. Data Accomodation technique is carried out by questionnaire. The output of the research, from 80 respondents asked about the relation between service quality and outpatient satisfaction at Manguharjo Lung Hospital, it can be concluded that there are dealings among Reliability, Assurance Tangibles, Empathy, and Responsiveness. The outcome of this research is ecpected to contribute theoritically such escalating quality development especially in public institutions, namely hospitals. Practically, It can be a consideration in arranging the policies that relate about hospital service particularly for outpatient service cases.
Co-Authors Alfiani, Lina Alfi`ah Damayanti, Syalma Anindita Hasniahti Rahmah Anindita Hasniati Rahmah Anugerah Yanuar Azis Arif Setiawan Atmojo, Joko Tri Avi Arya Buana Jaya Putra Avi Arya Buana Jaya Putra Azizah, A. Nur B, Khaeriah Danar Rista Saputra Devid Noor Umam Didik Mulyono Eny Pemilu Kusparlina Fadjriah Ohorella Febriyanti, Rifiana Fitria Melina Flora Ramona Sigit Prakoeswa Herdiyanto Ida Untari Ina Kuswanti Ivando Zeldha Damara karlina, nini Karlinda Khaeriah B Kristofara Karolina Kewa Kristofara Karolina Kewa Lina Alfiani Lina Alfiyani Lina Alfiyani M, Warda Mikhrunnisai, Andi Mohammad Fathur Rizqi Muhammad Hafiduddin Muliyono, Didik Mulyono, Didik Mustafa, Idarwati Muttaqin Najmi Kamariah Nikmah Ayu Ramadhani Amir Nina Anis Nirmawati Darwis Noor Alis Setiyadi Nurul Fatimah Nurul Fatimah Pitaloka, Wunimas Daya Rahayu, Nur Vita Amelia Rahmat, Rezqiqah Aulia Ramlan, Pratiwi Rashid Rahman Rifai, Triaman Rizqi, Mohammad Fathur Rohmat rohmat Rohmat Rohmat Ruslang, Ruslang Samsuri, Muhammad Santoso, Efrans Budi Sri Sat Titi Hamranani Sri Sat Titi Hamranani Sri Utami Subagio Utomo Suharyo Sumaji, Muhammad Anis SUMARNI Sumini Sumini, Sumini Tetti Surianti Tikirik, Wita Oileri Umam, Devid Noor Umi Budi Rahayu Uzizulloh, Muhammad Rafi Widiyanto, Aris Widya Kaharani Putri Winda Fitriana Sari Yuli Kusumawati