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The Role of Patient Satisfaction in Mediating Quality and Accessibility to Health Service Utilization Dewi, Anak Agung Diah Ratna; Tahu, Gregorius Paulus; Kusuma, I Gusti Ngurah Agung Gede Teja; Ribek, Pande Ketut
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4312

Abstract

Concerns regarding patient satisfaction at Kasih Ibu Denpasar Hospital indicate potential issues related to service quality and accessibility. This study aims to examine the mediating role of patient satisfaction in the relationship between service quality, service accessibility, and health service utilization. A quantitative approach was employed involving 82 outpatient respondents, with data collected through structured questionnaires. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used for data analysis. The results show that service quality has a strong and significant effect on patient satisfaction (? = 0.728; p 0.001), as does service accessibility (? = 0.233; p 0.01). Service quality does not have a significant direct effect on health service utilization (? = 0.020; p 0.05), whereas service accessibility has a significant positive effect (? = 0.454; p 0.001). Patient satisfaction also significantly influences health service utilization (? = 0.167; p 0.05). Mediation analysis indicates that patient satisfaction fully mediates the relationship between service quality and utilization and partially mediates the relationship between service accessibility and utilization. These findings highlight the importance of improving service quality, accessibility, and patient experience to enhance health service utilization.
The Impact of Digital Financial Literacy on Investment Decisions in Mutual Funds and Money Markets among Millennials Fatihudin, Didin; Sayekti, Fitria Ningrum; Sukarana, Murdiani; Sulandjari, Rekno; Tahu, Gregorius Paulus
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 2 (2026): JIMKES Edisi March 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i2.5142

Abstract

The rapid growth of digital financial services has transformed how individuals manage and invest their money, particularly among millennials who are more inclined to use online platforms for financial transactions. This study investigates the impact of digital financial literacy on investment decisions in mutual funds and money markets among millennials. As digital platforms become increasingly prevalent, understanding how millennials’ financial literacy affects their ability to make informed investment choices is crucial. The research employs a library research method, analyzing secondary data from scholarly articles, books, and previous studies. The findings indicate that millennials with higher levels of digital financial literacy make more informed and strategic investment decisions, demonstrating improved risk management and better use of digital platforms. In contrast, those with lower financial literacy are more prone to impulsive decisions and external influences. The study concludes that enhancing digital financial literacy is essential for empowering millennials to make responsible investment choices, thereby contributing to better financial outcomes and sustainable wealth building. These findings imply that policymakers, educators, and financial institutions should prioritize digital financial education programs to strengthen millennials’ decision-making capabilities and promote long-term financial stability.
Co-Authors Aditya, I Putu Rendi Adnyana, I Wayan Eka Anak Agung Dian Padma Dewi Anak Agung Dwi Widyani Andika, Ary Wira Anik Yuesti Antara, I Gede Surya Arimbawa, I Gusti Made Darma Putra Artana, I Nengah Yudi Asih, Ni Luh Merry Astiti, Ni Luh Sasi Daniel Manek DESAK PUTU SRI UTAMI DEWI Dewa Ayu Diah Pradnya Swari Dewi, Anak Agung Diah Ratna Didin Fatihudin Dominicius Djoko Budi Susilo Dominicius Djoko Budi Susilo Febriyanti, Ni Putu Putri Fitria Ningrum Sayekti Histayanthi, Kadek Dwi HITAYANI, Cokorda Putri I Gst. Ngr Bagus Gunadi I Gst. Ngr Bagus Gunadi I Gusti Agung Teja Kusuma I Gusti Ayu Cantika Pradnyani I Gusti Ayu Imbayani I Gusti Ayu Made Ratna Pertiwi I Gusti Ngurah Bagus Gunadi I Gusti Ngurah Putu Wiratama I Kadek Oca Santika I Made Adi Gunawan I Nengah Suardhika I Ngurah Santika I Wayan Sukadana I Wayan Widnyana I Wayan Wira Darma Putra Ida Ayu Lia Maheswari Kadek Dwinata Hendrayana Kadek Pande Arta Wiguna Kintan Limiansih Komang Brian Krisna Kanugrawan Krisna, Ni Made Ayu Kusuma, I Gusti Agung Teja Kusuma, I Gusti Ngurah Agung Eka Teja Kusuma, I Gusti Ngurah Agung Gede Teja LAKSEMINI, Kadek Dewi Indah Sri Langgeng, Murtini Made Ika Prastyadewi Mahendra, I Wayan Risman Aditia MARSELIANA YULTI INDAM Murtini Langgeng Nengah Landra Ni Kadek Astiani Ni Kadek Dwi Suciati Ni Kadek Lilis Ni Ketut Ceria Dewi Ni Ketut Sri Wulandari Ni Ketut Sri Wulandari Ni Luh Ayu Grahetha Tirta Dewi Suastra Ni Luh Gede Saputri Dewi Ni Luh Gede Saputri Dewi Ni Luh Putu Anggi Suartini Ni Made Dwi Puspitawati Ni Made Mita Putri Handayani Ni Made Ridya Ardyanti Ni Made Satya Utami Ni Nyoman Ari Novarini Ni Putu Ayu Mirah Laraswati Ni Putu Chindy Pratiwi Ni Putu Juniantari Ni Putu Juniantari Pande Ketut Ribek Pradnyana, I Made Ardi Pratama, I Gede Wahyu Purnama, I Kadek Agus Aldi Putri, Ketut Adelya Karina Putu Agus Eka Rismawan Rahayu Condro Murti Raul Hidayat Rekno Sulandjari Sang Ayu Putu Mira Sanjaya, I Nyoman Arya Santos, Belmira Sagrada Ferrao Sapta Rini Widyawati Sari, Ni Putu Hana Puspita Setiadi, Hendri Sukarana, Murdiani Suparmiati, Ni Ketut Susilo, Dominicus Djoko Budi Trisnawati, Ni Wayan Monik Winarsih Winarsih Yenny Verawati Yuniarsa, Anak Agung Anggita Cayanti Yuniparmini, Ni Kadek