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All Journal Jurnal Logistik Indonesia Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Annals of Human Resource Management Research Siber Journal of Transportation and Logistics
Esterlinus Edwin Lermatan
Institut Transportasi Dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty Lermatan, Esterlinus Edwin; Jaya Sakti, Reza Fauzi; Ghafar, Abdul; Widiawati, Sarovah; Krisnawati, Siti; Prakoso, Otto Sugiharto
Siber Journal of Transportation and Logistics Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i2.79

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media. Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.
The Role of Goods Importation in Supporting the Economy: A Literature Review Study Susanto, Primadi Candra; Perwitasari, Erni Pratiwi; Lermatan, Esterlinus Edwin
Siber Journal of Transportation and Logistics Vol. 2 No. 4 (2025): (SJTL) Siber Journal of Transportation and Logistics (January - March 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i4.402

Abstract

This study aims to formulate a comprehensive theory regarding the role of importation in the national economy. In the context of globalization and free trade, imports have become vital instruments supporting a country’s economic activities. This article presents a literature review highlighting the contribution of import activities to economic growth, referring to academic sources, policy reports, and empirical data. The study emphasizes several key benefits of imports, such as fulfilling domestic market needs, improving production efficiency, and gaining access to new technologies. On the other hand, the review also identifies challenges associated with imports, such as increasing dependency on foreign products and potential threats to the sustainability of local industries. Using a descriptive-qualitative approach, this review seeks to provide a comprehensive understanding of import dynamics and their implications for national economic development. The findings of this study are expected to serve as valuable input for formulating sustainable and competitive trade policies.
The Role of Logistics in Supporting Domestic Economy and Industrial Growth: A Literature Review Study Susanto, Primadi Candra; Perwitasari, Erni Pratiwi; Lermatan, Esterlinus Edwin; Silalahi, Tiur Mery B
Siber Journal of Transportation and Logistics Vol. 2 No. 3 (2024): (SJTL) Siber Journal of Transportation and Logistics (October - December 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i3.403

Abstract

This study aims to explore the crucial role of the logistics sector in promoting economic growth and the advancement of national industries through a literature review approach. Amid globalization and increasing market competition, the success of industrial development heavily depends on the effectiveness and efficiency of logistics systems. This review examines various literature sources discussing the contribution of logistics to supply chain optimization, distribution efficiency, cost reduction, and its impact on industrial productivity. The findings reveal that an integrated logistics system, supported by strong infrastructure, can enhance the competitiveness of domestic industries while expanding market reach. Logistics also acts as a vital connector between producers, consumers, and international markets, directly contributing to national economic growth. The study recommends strengthening national logistics policies, improving human resource capacity in logistics, and accelerating the development of transportation infrastructure and technology to support a sustainable and competitive logistics system.
Optimization of Logistics Warehouse in Supporting E-Commerce and Increasing MSME Sales: A Literature Review Lermatan, Esterlinus Edwin; Silalahi, Tiur Mery B
Siber Journal of Transportation and Logistics Vol. 2 No. 4 (2025): (SJTL) Siber Journal of Transportation and Logistics (January - March 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i4.404

Abstract

The rapid growth of e-commerce in Indonesia has encouraged Micro, Small, and Medium Enterprises (MSMEs) to adapt to more efficient distribution and logistics systems. Optimizing logistics warehouses is a crucial factor in supporting smooth supply chains, accelerating delivery, and increasing customer satisfaction. This literature review aims to identify relevant logistics warehouse optimization strategies in the context of MSME digitalization and the development of e-commerce. This article discusses the basic concepts of warehouse management, the application of technologies such as warehouse management systems (WMS), automation, and logistics integration with e-commerce platforms. In addition, the challenges faced by MSMEs in logistics management and solutions that can be applied to improve operational efficiency are also examined. The results of the review show that collaboration between MSMEs, logistics providers, and the use of digital technology play a significant role in increasing the competitiveness of MSMEs in the digital economy era.
The Influence of Entrepreneurial Orientation Dimension on Supply Chain Performance at PT XYZ Jakarta in 2022 Pratiwi, Sekar Widyastuti; Purwoko, Harry; Akbar, Ghifari Maulana; Firdaus, Muhammad Iqbal; Lermatan, Esterlinus Edwin
Jurnal Logistik Indonesia Vol. 7 No. 2: Oktober 2023
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v7i2.3612

Abstract

This thesis aims to analyze the influence of entrepreneurial orientation dimensions on supply chain performance at PT XYZ. The supply chain is a vital element in business, including planning, procurement, production, distribution and delivery of products/services to end consumers. Entrepreneurial orientation includes proactiveness, innovation, and risk taking. This research uses a quantitative approach with survey methods and questionnaires distributed to managers and supply chain staff. Secondary data was obtained from literature, financial reports and company documents. Analysis uses SmartPLS 3.2.9 with variance-based structural equation analysis, measuring and modeling data simultaneously. Samples were taken using a saturated sampling technique. The results show that innovation has no significant positive effect on supply chain performance, while proactiveness and risk taking have a significant positive impact. Exogenous variables (innovation, proactiveness, risk taking) explain 53.1% of supply chain performance, the rest is influenced by other factors. The implications of this research provide guidance for companies to increase supply chain efficiency in competitive and dynamic markets.
Analysis Assessment, Training and Counseling on Employee Performance is Mediated by Job Satisfaction at Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Cecep Pahrudin; Sugiyanto Sugiyanto; Esterlinus Edwin Lermatan; Euis Saribanon; Sarinah Sihombing
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3699

Abstract

This study aims to analyze the effects of assessment, training, mentoring, and counseling on employee performance, with job satisfaction as a mediating variable, in sea cargo expedition companies in Jakarta. A descriptive quantitative approach was used, with data collected through a Likert-scale questionnaire (1–5) from 88 respondents selected using a census technique. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method via SmartPLS version 4.1.0.0. The results show that assessment and training have a positive and significant effect on job satisfaction, while mentoring and counseling have no significant effect. Assessment also has a direct and significant effect on employee performance, whereas training, mentoring, and counseling do not. Job satisfaction is found to significantly mediate the relationship between assessment and employee performance. These findings highlight the importance of effective assessment practices in enhancing job satisfaction and employee performance, while suggesting the need to improve the implementation of training, mentoring, and counseling programs.   Keywords: Employee Performance, Job Satisfaction, Assessment, Training, Counseling
Literature review: Analysis of the influence of competence, motivation, and organizational commitment on employee performance through employee engagement Perwitasari, Erni Pratiwi; Pahrudin, Cecep; Wahyuni, Rr Endang; Lermatan, Esterlinus Edwin; Sugiyanto, Sugiyanto
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3261

Abstract

Purpose: The purpose of this study is to develop hypotheses related to factors that influence employee engagement and performance, especially in cargo companies. Research Methodology: The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this study and is sourced from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar, and digital reference books. Results: The findings of this literature review indicate that competence, motivation, and organizational commitment each have a direct impact on employee engagement in cargo companies. These three variables also directly influence employee performance. In addition, employee engagement itself plays a significant role in shaping employee performance. Furthermore, competence, motivation, and organizational commitment are also found to influence employee performance indirectly through the mediating role of employee engagement within cargo companies. Conclusions: Competence, motivation, and commitment enhance employee engagement and performance in cargo companies. Limitations: This study examines competence, motivation, and commitment influencing engagement performance. Contribution: This study examines competence, motivation, and commitment affecting performance.
The Mediating Role of Online Tracking in the Relationship Between Delivery Timeliness and Customer Satisfaction in E-Commerce Sirait, David Pandapotan; Sitorus, Marthaleina Ruminda; Lermatan, Esterlinus Edwin; Pratiwi, Sekar Widyastuti; Parlindungan, Purbanuara
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6239

Abstract

This study aims to analyze the determinants of customer satisfaction in the e-commerce landscape by examining the roles of timeliness of delivery and online tracking. In a competitive market, customer satisfaction has become a crucial indicator of success, where logistics and supply chain management play a central role. This research proposes and tests a mediation model where online tracking is hypothesized to mediate the relationship between timeliness of delivery and customer satisfaction for Shopee Indonesia users. Using a quantitative approach, data were collected through a survey of 150 Shopee consumers in Indonesia and analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results confirm that all four proposed hypotheses were accepted. The findings indicate a significant positive influence of timeliness of delivery on both online tracking and customer satisfaction. Online tracking also has a strong positive effect on customer satisfaction. Crucially, the study validates that online tracking acts as a significant mediator in the relationship between timeliness of delivery and customer satisfaction. These findings imply that e-commerce platforms must prioritize both the reliability of delivery and the transparency of the tracking process to enhance overall customer satisfaction.
Determinasi Kinerja Karyawan Operasional pada Sektor Ground Handling: Analisis Etos Kerja, Disiplin dan Kompetensi Aswanti Setyawati; Cecep Pahrudin; Rohana Sitanggang; Nurun Alla Salehati; Esterlinus Edwin Lermatan; Reza Armansyah
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 3 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (April - Mei 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i3.7932

Abstract

Penelitian ini bertujuan untuk menganalisis determinasi kinerja karyawan operasional pada sektor ground handling melalui kajian etos kerja, disiplin, dan kompetensi sebagai variabel penentu utama. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan metode studi pustaka (literature review), dengan menganalisis dan mensintesis berbagai penelitian terdahulu yang relevan, baik nasional maupun internasional. Data dianalisis secara komparatif untuk mengidentifikasi pola hubungan antarvariabel dan membangun kerangka konseptual penelitian. Hasil penelitian menunjukkan bahwa: 1) Etos kerja berpengaruh terhadap kinerja karyawan operasional sektor ground handling; 2) Disiplin berpengaruh terhadap kinerja karyawan operasional sektor ground handling; 3) Kompetensi berpengaruh terhadap kinerja karyawan operasional sektor ground handling. Temuan ini diharapkan dapat menjadi dasar konseptual bagi manajemen perusahaan ground handling dalam merumuskan strategi pengelolaan sumber daya manusia yang berorientasi pada peningkatan kinerja dan keberlanjutan operasional.
Analysis of Organizational Commitment, Training, and Compensation on Job Satisfaction in Career Mediation at Sea Freight Forwarding Companies Aswanti Setyawati; Rohana Sitanggang; Lira Agusinta; Primadi Candra Susanto; Esterlinus Edwin Lermatan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5780

Abstract

This study aims to analyze the effect of Organizational Commitment, Training, and Compensation on Job Satisfaction mediated by Career Path in Sea Freight Forwarding Companies. The method used is descriptive-qualitative, with a literature review approach. This study synthesizes findings from various relevant internationally indexed academic articles. Data were collected from reputable internationally indexed articles obtained through databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to find patterns, similarities, and differences between studies. The results of the study indicate that Organizational Commitment, Training, and Compensation affect Job Satisfaction, either directly or indirectly through career paths. The contribution of this research is that it provides significant theoretical and practical contributions in the field of human resource management, particularly in the shipping and logistics sector. The novelty of this research lies in integrating a career path mediation model in analyzing the relationship between organizational commitment, training, and compensation on job satisfaction in the specific context of sea freight forwarding companies in Indonesia, which has not been widely studied in academic literature.
Co-Authors Akbar, Ghifari Maulana Aswanti Setyawati Cecep Pahrudin, Cecep David Pandopotan Sirait Euis Saribanon, Euis Ghafar, Abdul Jaya Sakti, Reza Fauzi Krisnawati, Siti Lira Agusinta Marthaleina Ruminda Sitorus Muhammad Iqbal FIrdaus, Muhammad Nurun Alla Salehati Perwitasari, Erni Pratiwi Prakoso, Otto Sugiharto Pratiwi, Sekar Widyastuti Primadi Candra Susanto Purbanuara Parlindungan Sitorus Purwoko, Harry Reza Armansyah Sarinah Sihombing Silalahi, Tiur Mery B Sitanggang, Rohana Sugiyanto - Sugiyanto Sugiyanto Wahyuni, Rr Endang Widiawati, Sarovah