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All Journal Jurnal Logistik Indonesia Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Annals of Human Resource Management Research Siber Journal of Transportation and Logistics
Esterlinus Edwin Lermatan
Institut Transportasi Dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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Literature review: Analysis of the influence of competence, motivation, and organizational commitment on employee performance through employee engagement Erni Pratiwi Perwitasari; Cecep Pahrudin; Rr Endang Wahyuni; Esterlinus Edwin Lermatan; Sugiyanto Sugiyanto
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3261

Abstract

Purpose: The purpose of this study is to develop hypotheses related to factors that influence employee engagement and performance, especially in cargo companies. Research Methodology: The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this study and is sourced from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar, and digital reference books. Results: The findings of this literature review indicate that competence, motivation, and organizational commitment each have a direct impact on employee engagement in cargo companies. These three variables also directly influence employee performance. In addition, employee engagement itself plays a significant role in shaping employee performance. Furthermore, competence, motivation, and organizational commitment are also found to influence employee performance indirectly through the mediating role of employee engagement within cargo companies. Conclusions: Competence, motivation, and commitment enhance employee engagement and performance in cargo companies. Limitations: This study examines competence, motivation, and commitment influencing engagement performance. Contribution: This study examines competence, motivation, and commitment affecting performance.
The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty Esterlinus Edwin Lermatan; Reza Fauzi Jaya Sakti; Abdul Ghafar; Sarovah Widiawati; Siti Krisnawati; Otto Sugiharto Prakoso
Siber Journal of Transportation and Logistics Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i2.79

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media. Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.
Co-Authors Abdul Ghafar Akbar, Ghifari Maulana Aswanti Setyawati Cecep Pahrudin, Cecep David Pandopotan Sirait Erni Pratiwi Perwitasari Euis Saribanon, Euis Ghafar, Abdul Jaya Sakti, Reza Fauzi Krisnawati, Siti Lira Agusinta Marthaleina Ruminda Muhammad Iqbal FIrdaus, Muhammad Nurun Alla Salehati Otto Sugiharto Prakoso Prakoso, Otto Sugiharto Pratiwi, Sekar Widyastuti Primadi Candra Susanto Purbanuara Parlindungan Sitorus Purwoko, Harry Reza Armansyah Reza Fauzi Jaya Sakti Rr Endang Wahyuni Sarinah Sihombing Sarovah Widiawati Silalahi, Tiur Mery B Sitanggang, Rohana Siti Krisnawati Sugiyanto Sugiyanto Sugiyanto Sugiyanto