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All Journal Irfani Hijri Jurnal As-Salam Edukasi Islami: Jurnal Pendidikan Islam Pendekatan Kebijakan Publik dalam Politik Pendidikan Islam Indo-MathEdu Intellectuals Journal JURNAL ILMIAH PENDIDIKAN KEBUDAYAAN DAN AGAMA Al-Qiyadi Jurnal Manajmen Pendidikan Islam Jurnal Pengabdian Masyarakat Edukasiana : Journal of Islamic Education Al-Wihdah: Jurnal Pendidikan Islam LIMEEMAS: Jurnal Ilmiah Pendidikan Faiyadhah At-Tathbīq: Journal of Education and Learning
Muchammad Ibnu Muzakir
Darunnajah University, Jakarta, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mathematics Physics Social Sciences Other

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ENHANCING INSTITUTIONAL IMAGE IN HIGHER EDUCATION: THE ROLE OF SERVICE, EDUCATIONAL, AND INFORMATION QUALITY Muchammad Ibnu Muzakir; Rokimin Rokimin; Sofwan Manaf; Nesa Novrizal
Edukasi Islami : Jurnal Pendidikan Islam Vol 15 No 02 (2026): Edukasi Islami: Jurnal Pendidikan Islam
Publisher : Sekolah Tinggi Agama Islam Al Hidayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30868/ei.v15i02.9555

Abstract

This study explores the influence of information quality, service quality, and perceived educational quality on the institutional image of Darunnajah University. The research employs a quantitative approach using a survey method involving students, lecturers, alumni, and administrative staff as respondents. Data were collected through questionnaires that had been tested for validity and reliability, and were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method to examine the relationships among variables. The results indicate that perceived educational quality has the strongest influence on institutional image, followed by service quality and information quality. The research model explains 57.18% of the variance in institutional image, indicating that these three variables make a significant contribution to building the image of the university. The findings highlight the importance of integrating educational quality, service quality, and information quality in strengthening institutional reputation. Improving academic quality supported by professional services and the provision of accurate and transparent information can enhance public trust in the institution.
Co-Authors Aditya Soleha Putri Akhirudin, Muhammad Towil Alfarisi, Muhammad Daffa Akbar Anas Fauzi Aprianti, Wike Arief Ardiansyah Baiq Vina Handayani Dewi Puspitasari Fadli, Muhammad Raisul Habib, Hafiz Farhan Idham Idham Idham Idham Kholik, Mohammad Fariz Dzikrul Maulida, Khalifah Meldea Henmadeni Miftah Hur Rahman Zh Muhamad Towil Akhirudin Muhammad Irfanudin Kurniawan Muhammad Mamduh Nuruddin Mukhlisin Nesa Novrizal Ngainul Fahmi Nia Farhanis Nurlaila Waliyatul Musfiroh Pangestu, Eka Zendriyan Robbani, Asub Rokimin Rokimin Rokimin Salsabilah, Annisa Safitri Samiyono, Samiyono Selma Yasmin Mumtaz Sofwan Manaf Solly Aryza Tasti Septiviani Taufik Wianda Rahman Yusra, Andi Nurfadilah Yusuf Saepulloh