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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Journal Of Management Science (JMAS) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ekonomi JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Madani: Multidisciplinary Scientific Journal El-Mujtama: Jurnal Pengabdian Masyarakat
Kalis, Maria Christiana Iman
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Pengaruh Beban Kerja dan Work-Life Balance Terhadap Turnover Intention pada karyawan PT. OTO Group Pontianak dengan Stres Kerja sebagai Variabel Mediasi Anugrah, Sultan Ridho; G, Giriati; Ramadhan, Rizani; Kalis, Maria Christiana Iman
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 5 (2025): Volume 3, Nomor 5, June 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15612069

Abstract

This research seeks to examine the impact of workload and work-life balance on employees' turnover intention at PT. OTO Group Pontianak, with job stress acting as a mediating factor. Utilizing a quantitative approach, the study applies PLS-SEM analytical methods to data gathered from 50 respondents through a structured questionnaire. The findings reveal that a high workload significantly contributes to increased job stress and a higher intention to leave, while a strong work-life balance significantly reduces both. Moreover, the findings indicate that job stress acts as a partial bridge linking both workload and work-life balance to employees' intentions to resign. This emphasizes the importance of optimizing task distribution and fostering policies that support a healthy division between professional and personal life. As a strategic response, organizations are advised to prioritize managing employee workloads and promoting work-life harmony to alleviate stress and discourage voluntary departures.
Pemberdayaan UMKM Berbasis Digital untuk Meningkatkan Daya Saing Desa Bange, Kabupaten Bengkayang Ramadhani, Ryca Mazaya; Kalis, Maria Christiana Iman; Semet, Jeane Olivia; Kurniawan, Okki; Richa, Angela
El-Mujtama: Jurnal Pengabdian Masyarakat  Vol. 5 No. 1 (2025): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmujtama.v5i1.5755

Abstract

Micro, Small, and Medium Enterprises (MSME) play a crucial role in supporting regional economic growth, especially in rural areas. However, many MSMEs in Indonesia face various challenges, including limited access to wider markets, low digital literacy, and a lack of knowledge about market trends. In this KKM-PKM activity, a digital-based MSME empowerment program was implemented in Bange Village, Bengkayang Regency, West Kalimantan, by Tanjungpura University, utilizing marketplace platforms and social media. The goal of this activity is to help local MSME expand their market reach and increase competitiveness. Additionally, this activity explores the impact of strengthening literacy in the community through the establishment of a reading corner at SDN 08 Kandasan, as well as the implementation of a posyandu (integrated health service post) program as part of efforts to improve the health of the village community. The results of this activity indicate that digitalization and community-based empowerment not only have the potential to improve the economic conditions of MSME but also bring positive impacts on the overall social welfare and health of the community.
Pelatihan Branding serta Promosi bagi UMKM Desa Lesabela Kabupaten Bengkayang Hutagalung, James Hasiando; Kalis, Maria Christiana Iman; Irfandi, Kholis; Hutasoit, Tri Nanda Anugrah; Chrisopras, Bio Roland
El-Mujtama: Jurnal Pengabdian Masyarakat  Vol. 5 No. 1 (2025): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmujtama.v5i1.5874

Abstract

This Community Service activity aims to enhance the understanding of Micro, Small, and Medium Enterprises (MSMEs) in Desa Lesabela, Kecamatan Ledo, Kabupaten Bengkayang, West Kalimantan, regarding branding and promotion. The program involved educational sessions and training through lectures, discussions, and simulations to help participants grasp strategies for building brand identity and increasing product value through effective promotion. The results indicate that MSMEs still require further assistance in optimizing the use of digital technology for promotion. This initiative is expected to support MSMEs in improving their competitiveness and contributing more significantly to the local and national economy.     Kegiatan Pengabdian Kepada Masyarakat ini bertujuan untuk meningkatkan pemahaman pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) tentang branding dan promosi di Desa Lesabela, Kecamatan Ledo, Kabupaten Bengkayang, Kalimantan Barat. Kegiatan ini melibatkan penyuluhan dan pelatihan melalui ceramah, diskusi, dan simulasi untuk membantu peserta memahami strategi membangun identitas merek dan meningkatkan nilai jual produk melalui promosi yang efektif. Hasilnya menunjukkan bahwa pelaku UMKM masih memerlukan pendampingan lebih lanjut untuk mengoptimalkan pemanfaatan teknologi digital dalam promosi. Kegiatan ini diharapkan dapat mendorong UMKM dalam meningkatkan daya saing dan berkontribusi lebih besar pada perekonomian lokal dan nasional.
The influence of reward, work-life balance on employee retention: The mediating effect of Job satisfaction Generation Z employees in West Kalimantan Syal, Adrian; Rosnani, Titik; Daud, Ilzar; Kalis, Maria Christiana Iman; Hendri, M. Irfani
Junal Ilmu Manajemen Vol 7 No 1 (2024): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i1.384

Abstract

Generation Z is a generation that is dominating the working world at this time, Generation Z is known as a generation that shows low loyalty and retention. Some studies prove that Gen Z tends to leave the company because they feel dissatisfied with the job and want to explore their career. This study examines and analyzes the relationship and influence between rewards and work-life balance on employee retention with job satisfaction as a mediating relationship. The type of research is explanatory quantitative research, this research was developed using structural equation modeling (SEM) and its implementation using AMOS 24. The population in this study were generation Z employees in private trade organizations in West Kalimantan. A total of 219 people were sampled by the purposive sampling method with the following criteria: Employees working in private organisations in the field of trade in West Kalimantan, minimum age criteria of 18-26 years with a working period of more than 6 months in West Kalimantan. The results of the study supported the hypothesis that was constructed by stating that there is an influence between the independent variable, mediating variable and the dependent variable. This study found that rewards and work-life balance have a positive and significant effect on employee retention and job satisfaction of the employees. The research also shows that job satisfaction is able to significantly mediate between either rewards or work-life balance on employee retention.
DETERMINANTS AND CONSEQUENCES OF WORK-LIFE BALANCE Rosnani, Titik; Daud, Ilzar; Theresa, Revilia; Kalis, Maria Christiana Iman; Fahruna, Yulyanti
Jurnal Ekonomi Bisnis dan Kewirausahaan Vol 12, No 2 (2023): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)
Publisher : Fakultas Ekonomi dan Bisnis, UNTAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jebik.v12i2.63084

Abstract

The work-life balance has become an important issue in the fast-paced and demanding work environment today. This study aims to analyze the determinants and consequences of work-life balance by examining the influence of working hours and job burnout on employee well-being, with the work-life balance as a mediating variable. It involved 100 active employees from the Local Government-Owned Water Utility of Pontianak City, chosen through a purposive sampling method. The data was collected using a questionnaire and analyzed using Structural Equation Modeling "“ Partial Least Square (SEM - PLS). The results reveal that the job burnout has a significant effect on both the work-life balance and employee well-being. However, the working hours does not have a significant effect on both the work-life balance and employee well-being. Additionally, the work-life balance has a significant effect on the employee well-being. Furthermore, this study confirms that the work-life balance is able to mediate the effect of job burnout on the employee well-being, but it is not able to mediate the effect of working hours on the employee well-being. These results provide managers and HR practitioners with insights into how to improve the employee well-being through effective working hours plans, job burnout reduction, and work-life balance programs.JEL:   I31, I39.
PELATIHAN PENINGKATAN KAPASITAS SDM BAGI UMKM PERBATASAN SEBAGAI UPAYA PEMBENTUKAN BORDER BRANDING Kalis, Maria Christiana Iman; Yulianto, Yulianto; Jayanti, Wanty Eka; Alberd, Alberd; Dimmera, Bella Ghia; Zulkifli, Syarif; Dwitanto, Joko
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2024): Volume 5 No. 3 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i3.29576

Abstract

Pengembangan sumber daya manusia merupakan aspek krusial bagi UMKM di wilayah perbatasan untuk meningkatkan daya saing dan membentuk citra (branding) produk lokal. Kegiatan pengabdian kepada masyarakat ini bertujuan memberikan pelatihan guna meningkatkan kapasitas SDM bagi pelaku UMKM di wilayah perbatasan. Melalui program pengabdian kepada masyarakat ini sebagai upaya peningkatan kemampuan SDM, diharapkan dapat menciptakan produk berkualitas yang mampu bersaing di pasar domestik maupun mancanegara serta membentuk brand image yang kuat bagi produk lokal wilayah perbatasan Indonesia-Malaysia, Kecamatan Jagoi Babang Kabupaten Bengkayang Kalimantan Barat. Kegiatan ini mencakup serangkaian pelatihan, mulai dari pengembangan kompetensi SDM dalam hal kemampuan komunikasi, negosiasi dan pemantapan pemahaman budaya lokal dan produk yang dihasilkan. Melalui program ini, UMKM perbatasan akan memperoleh bekal pengetahuan dan keterampilan yang memadai untuk mengembangkan usaha mereka secara berkelanjutan dan meningkatkan daya saing di era globalisasi.
The effect of work-family conflict and work overload on turnover intention with job stress as mediation in state-owned enterprises employees Budhi Alfiyyah Alyaa; Daud, Ilzar; Hendri, M. Irfani; Kalis, Maria Christiana Iman; Fahruna, Yulyanti
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The main focus of this study is to find the impact of work-family conflict and work overload on turnover intention in SOEs employees, with job stress as a mediator. Data were collected from respondents working in various SOEs at PT PLN, PT TASPEN, PT Telkom Indonesia, PT Pertamina, and PT Pelabuhan Indonesia. The collected data were analyzed using Structural Equation Modeling (SEM) analysis techniques and AMOS software. The results of this study are positive and significant. The variables of work-family conflict, work overload, and jobs tress have a positive influence on turnover intention. The variables of work-family conflict and work overload positively and significantly influence job stress. Results of the mediation analysis reveal that job stress plays a mediating role in the correlation between work-family conflict and work overload, and has an impact on turnover inetntion. This research is expected to help improve employee retention and welfare in the SOEs environment
Firm value and its antecedents: testing the interaction effect of dividend policy Phengdrawan, Jonassen; Kalis, Maria Christiana Iman; Wendy, Wendy; Fitriana, Ana; Irdhayanti, Efa
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The firm value represents investors' expectations of management's success in managing the firm, thereby enhancing the prosperity of investors. Firm value is crucial as it can shape perspectives and influence investor decision-making when investing in a firm. This research questions the effect of capital structure, profitability, and firm size on firm value in firms listed on the HIDIV20 index. This research also tests the dividend policy variable as a moderator. The research population includes firms listed on the HIDIV20 index of Bursa Efek Indonesia during 2018-2022. The sampling process is conducted through purposive sampling. Data analysis uses Moderate Regression Analysis (MRA) with panel data. The outcomes of the research reveal that capital structure and profitability have a positive impact on firm value, whereas firm size has a negative impact on firm value. Furthermore, dividend policy can moderate and strengthen the aftermath of profitability on firm value. This interaction effect is not observed in the outcome of capital structure and firm size on firm value.
CUSTOMER LOYALTY NASABAH BSI: PERAN CUSTOMER SATISFACTION TERHADAP SERVICE QUALITY DAN COMPLAINT HANDLING Yuyun, Yuyun; Kalis, Maria Christiana Iman; Purmono, Bintoro Bagus; Afifah, Nur; Setiawan, Harry
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 8, No 2 (2025): JIMB - VOLUME 8 NOMOR 2 SEPTEMBER 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v8i2.34406

Abstract

Bank Syariah Indonesia dianggap sebagai instansi financial yang berlandaskan kaidah Islam dan nilai-nilai moral, yang menjadikannya pilihan utama bagi mayoritas penduduk Indonesia yang beragama Islam. Service quality yang baik dan complaint handling yang efektif, serta kemampuan bank dalam memenuhi harapan nasabah, memiliki dampak yang signifikan terhadap tingkat Customer Satisfaction, baik bagi nasabah yang menabung maupun yang menggunakan produk perbankan tersebut. Customer satisfaction tersebut kemudian berpengaruh terhadap customer loyalty dalam jangka panjang. Studi ini ingin mengevaluasi pengaruh Service Quality dan Complaint Handling oada Customer Loyalty, dengan Customer Satisfaction dijadikan variabel mediasi, di Bank Syariah Indonesia. Sebanyak 200 responden ditentukan melalui purposive sampling. Datanya didapati secara membagikan kuesioner serta dianalisa bermetode Structural Equation Modeling dengan Smart PLS. studi ini menghasilkan bila service quality dan complaint handling berkontribusi signifikan positif pada customer satisfaction, sevice quality dan complaint handling berkontribusi signifikan positif pada customer loyalty, custpmer satisfaction berkontribusi signifikan positif pada customer loyalty, dan customer satisfaction memediasikan pengaruh complaint handling serta service quality pada customer loyalty.
Co-Authors Alberd, Alberd Ana Fitriana Anugrah, Sultan Ridho Bella Ghia Dimmera Budhi Alfiyyah Alyaa Chrisopras, Bio Roland Daud, Ilzar Dwitanto, Joko Fahruna, Yulyanti G, Giriati Harry Setiawan Hutagalung, James Hasiando Hutasoit, Tri Nanda Anugrah Irdhayanti, Efa Irfandi, Kholis Kurniawan, Okki M. Irfani Hendri Muhammad Afif Phengdrawan, Jonassen Purmono, Bintoro Bagus Ramadhan, Rizani Ramadhani, Ryca Mazaya Richa, Angela Semet, Jeane Olivia Syal, Adrian Theresa, Revilia Titik Rosnani Wanty Eka Jayanti Wendy Yulianto Yulianto Yuyun, Yuyun Zulkifli, Syarif