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All Journal Jurnal At-Tarbiyat (Jurnal Pendidikan Islam) Soeropati: Journal of Community Service Khalifa: Journal of Islamic Education International Journal of Social Science, Education, Communication and Economics Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Volksgeist: Jurnal Ilmu Hukum dan Konstitusi International Journal of Islamic Studies Higher Education Coution : Journal of Counseling and Education Ecopreneur : Jurnal Ekonomi dan Bisnis Islam Malacca: Journal of Management and Business Development
kasheem, Majdy
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Balancing Technology and Empathy: Faculty Perceptions of Artificial Intelligence in University Counseling Masoud, Mohieddin; Kasheem, Majdy; Barkah, Sami; Alsaeh, Fatima; Baroud, Najah; Albshkar, Hajer
Coution: Journal Counseling and Education Vol. 6 No. 2 (2025): Coution
Publisher : Universitas Islam Bunga Bangsa Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47453/coution.v6i2.3624

Abstract

This study explores university faculty members’ perceptions of integrating Artificial Intelligence (AI) into educational counseling, focusing on awareness, perceived usefulness, ethical implications, and institutional readiness. Using a descriptive quantitative design, data were collected from 250 faculty members at the University of Zawia through a structured questionnaire encompassing seven thematic domains. Participants were selected using a stratified random sampling technique to ensure balanced representation in academic disciplines and ranks. The results revealed generally high levels of awareness and positive attitudes toward AI applications in counseling. Faculty participants recognized the potential of AI to enhance efficiency, data management, and accessibility of counseling services. However, they expressed strong ethical and privacy concerns, particularly regarding data protection, bias, and the potential erosion of the human empathy central to counseling practice. Respondents also emphasized the need for structured training programs and institutional investment to strengthen technological readiness. The findings indicate that while cognitive acceptance of AI is high, affective and ethical reservations persist, reflecting the cultural emphasis on interpersonal trust and human connection in Arab academic contexts. Overall, the study underscores the importance of balancing technological innovation with ethical accountability and human values. It concludes that successful AI integration in university counseling requires a comprehensive framework encompassing staff development, policy guidance, and ethical safeguards to ensure that digital transformation remains human-centered and contextually appropriate.
Co-Authors Abdullah, Mahmoud Albshkar, Hajer Alriteemi, Abraheem Alrumayh, Safa Alsaeh, Fatima Alsayd, Abdulnasir Ari Kartiko, Ari Arpentieva, Mariam R. Aryanti, Yosi Barkah, Sami Baroud, Najah Edris Zamroni Ghifari, Mahdini Al Heru Cahyono Ira Wati Karjuni, Agus Masoud, Mohieddin Masuwd, Mowafg Matheus Nugroho Menshikov, Petr V. Mohamad Anwar, Mohamad Obaid, Hind Hussein Padang, Bukti Rini Setyaningsih Rosyadi, Nabil Sari, Arrum Intan Setiana, Nurul Shalghoum, Najimudin Sukarnoto, Toto Suparnyo Suparnyo Yahya, Najeeb Yustinus Budi Hermanto