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All Journal JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Paryaṭaka : Jurnal Pariwisata Budaya dan Keagamaan Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) TRJ (Tourism Research Journal) Journal of Tourism and Hospitality Analysis
Ida Ayu Sri Puspa Adi
Manajemen Divisi Kamar, Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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PERSEPSI MAHASISWA PARIWISATA TERHADAP PERKULIAHAN PRAKTIK SECARA DARING: STUDI KASUS PROGRAM MANAJEMEN DIVISI KAMAR, POLITEKNIK PARIWISATA BALI Ida Ayu Sri Puspa Adi; I Gusti Ngurah Agung Suprastayasa
JURNAL KEPARIWISATAAN Vol 21 No 1 (2022): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v21i1.718

Abstract

This study aims to determine students' perceptions of online learning in practical courses at the Bali Tourism Polytechnic during the corona virus (COVID-19) pandemic. The students’ perceptions are limited to the aspects of teaching and learning, capabilities (lecturers' abilities), and facilities and infrastructure. The population in this study were all students of Room Division Management program of the Bali Tourism Polytechnic. The sample was taken using a purposive sampling technique which only focused on students who were taking practical courses in the Room Division Management program. Data were collected using online questionnaires and in-depth interviews with several students to obtain more detailed information. The data analysis technique used qualitative analysis consisting of data collection, data reduction, data presentation, and conclusion. The results showed that students' perceptions of online learning in practical courses are positive, with details of the teaching and learning aspects of 67%, the aspects of capabilities (lecturers' abilities) of 94%, and of the aspects of facilities and infrastructure of 79%. Based on the results of the interview, it was found that the problem lies in the devices owned by students that are not compatible to access online learning so it is difficult to do practicum at home.
Kualitas Pelayanan Butler Pada Masa Pandemi Di The Ritz - Carlton Bali I Gede Darmawijaya; Gede Edwin Permana; Ida Ayu Sri Puspa Adi
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.023 KB) | DOI: 10.52352/jham.v1i1.708

Abstract

This study aims to reveal the quality of Butler service during the pandemic of Covid-19 at The Ritz-Carlton Bali. Data were collected through interview, documents, and observation techniques. The informant was Chief Butler who knew the day to day of Butler services. Qualitative data analysis was used in this research by referring to Parasuraman’s theory on service quality gap. The results of the analysis indicated that the quality of Butler's service during the pandemic at The Ritz-Carlton Bali was very good with the conformance rate of 97%. This finding showed that the butler services conformed to service standard and were able to follow all measures of CHSE.
STRATEGI PEMASARAN DALAM MENINGKATKAN HUNIAN KAMAR DI UBUD PADA MASA NEW NORMAL : STUDI KASUS HOTEL THE SHALA UBUD I Dewa Ayu Ari Pramesti; Ni Ketut Iswarini; Ida Ayu Sri Puspa Adi
JURNAL KEPARIWISATAAN Vol 22 No 1 (2023): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v22i1.877

Abstract

The purpose of the study was to find out marketing strategies to increase room occupancy in Ubud during the new normal period. Based on the data analysis that has been carried out, the results of the marketing strategy have not been optimally implemented by The Shala Bali, because there are several indicators of the 7P marketing mix that have not been implemented optimally, namely product quality indicators where there are several room facilities that are still problematic, brand indicators that are not well known, indicators transportation, namely the lack of lighting at night, the villa distribution channel has not collaborated with offline travel agents, the personal selling indicators owned by the villa are less diverse, and the direct marketing and public relations indicators are not implemented. The people villa element does not yet have a Sales & Marketing department and elements of physical evidence The Shala Bali does not have adequate lighting at night and lacks ample parking space. However, there has been a good implementation of marketing strategies at The Shala Bali, namely indicators of product variety, product design, room size, service, good price list indicators, clear payment periods and requirements, indicators of locations close to tourist destinations in Ubud. and the process elements are good and CHSE certified.
Ragam Rangkaian Bunga sebagai Penghias Lobby Hotel di Kawasan Wisata Ubud, Bali Ida Ayu Sri Puspa Adi
JURNAL BISNIS HOSPITALITI Vol 12 No 1 (2023): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v12i1.1091

Abstract

The hotel lobby is the first area that a guest enters, so it is important to make a good first impression. One way to do this is to put some flower arrangement. Therefore, this study aims to identify the characteristics of flower arrangements used as decorations in hotel lobbies in the Ubud in terms of: the basic shape of the arrangement, the placement of the flower arrangement, the type of flower used, the container/vase used in the flower arrangement, the durability of the flower, and the color of the flower. The data were obtained through interviews with the hotel staff who determine the procurement of lobby interest and through observation. The results showed that the variations in the basic shape of the flower arrangement used, the placement varied from as a center piece to the reception desk, the types of flowers picked in the hotel garden, tropics, commonly used cut flowers and orchids, the resistance was different, as well as the colors used are various colors
Pengalaman Wisatawan Mengikuti Cooking Class: Sebuah Studi Netnografi Ida Ayu Sri Puspa Adi
JURNAL GASTRONOMI INDONESIA Vol 11 No 1 (2023): Jurnal Gastronomi Indonesia
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jgi.v11i1.1122

Abstract

Netnography has increasingly gained interest among researchers in recent years because social interactions on the Internet are becoming increasingly intense. One of the social interactions that occur is tourists who express their experience of doing tourism activities. Therefore, this study aims to understand and analyze the experiences of tourists participating in cooking classes and their satisfaction. The data analyzed are tourist comments or testimonials on TravelAdvisor regarding “Traditional Balinese Cooking Class and Meal in a Multi-generational Family Home” taken on 23 February 2023. The data comes from tourist comments from 1 October 2022 to 23 February 2023 and the number of comments analyzed was 42. The results showed that the tourists who took part in the cooking class were satisfied where all of them gave a maximum rating of 5. They felt that this activity was a very enjoyable experience so it is highly recommended to participate. In addition, tourists feel that these activities show the culture of the Balinese people, delicious Balinese cuisine, Balinese hospitality, authentic experiences, feeling they are learning new things and their intention to return back to the activity.
Strategi Pemasaran Untuk Meningkatkan Kemampuan Bersaing Pada Spartyshop Bali Duwitayanti, NI Made Nita; Adi, Ida Ayu Sri Puspa; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1491

Abstract

Spartyshop is a flower business in the Denpasar area that was founded in 2015. The large number of businesses that offer products and services similar to Spartyshop can be a threat to the development of their business. So a strategy is needed to maintain and develop the business, especially in social media. The purpose of this research is to find out the strategies that Spartyshop can use to maintain and develop its business through social media. So that it can be used as a reference by Spartyshop as a strategy for maintaining and developing business through social media. The research method used is interviews and documentation, then the data obtained can be analyzed using qualitative descriptive methods. Based on the SWOT analysis technique by combining internal factors such as strengths and weaknesses, and external factors such as opportunities and threats from the Spartyshop business. This analysis produces several strategies that can be carried out by Spartyshop, such as: maximizing social media reach to promote products, collaborating with influencers, creating interesting content, and improving the online shopping experience that supports delivery services. Promotion strategies via social media will continue to be carried out by Spartyshop Bali to maintain and increase sales.
Preferensi Tamu Terhadap Pelayanan Tata Graha Pada Masa Pandemi Covid-19 di Hotel X Nusa Dua, Bali Putra, Putu Erik Sutrisna; Adi, Ida Ayu Sri Puspa; Sunarsa, I Wayan
Paryaṭaka Jurnal Pariwisata Budaya dan Keagamaan Vol 1 No 1 (2022): Agustus 2022
Publisher : Institut Agama Hindu Negeri Gde Puda Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (306.98 KB) | DOI: 10.53977/pyt.v1i1.642

Abstract

The purpose of this study was to determine guest preferences for housekeeping services during the covid-19 pandemic at X Hotel Nusa Dua, Bali. This research was conducted on guest reviews on online travel agents and online interviews with the Training Manager. The type of data used is qualitative data, namely reviews of guest preferences for housekeeping services during the covid-19 pandemic. The data source used is secondary data, namely guest reviews of housekeeping services during the covid-19 pandemic at online travel agents such as TripAdvisor and Booking.com. The data analysis technique used in this study is descriptive qualitative, namely grouping guest reviews on online travel agents with details according to time of stay, range of score, score classification, aspects of reviews based on CHSE, interpreting guest preferences according to data available on online travel agents, analysing preferences in the form of the most preferred and the least preferred reviews. The results of this study will show the housekeeping services that are liked by guests and which are not liked by guests during the covid-19 pandemic at X Hotel Nusa Dua, Bali.
RANGKAIAN BUNGA PAPAN ANTARA KEINDAHAN DAN LINGKUNGAN SEBAGAI PENDUKUNG PARIWISATA BERKELANJUTAN Adi, Ida Ayu Sri Puspa; Arthini, Ni Nyoman Suci; Saputra, I Putu Adi
Paryaṭaka Jurnal Pariwisata Budaya dan Keagamaan Vol 2 No 2 (2024): Februari 2024
Publisher : Institut Agama Hindu Negeri Gde Puda Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53977/pyt.v2i2.1549

Abstract

The purpose of this study was to determine the comparison materials of wooden boards and styrofoam in board flowers in the direction of Nusa Dua tourism destinations. The research methods used was interviews and documentation studies, then the data obtained were analyzed using qualitative descriptive methods. This study uses theories from Veronika & Wardaya regarding factors that influence consumer buying interest in environmentally friendly products. Based on this theory, the answer was obtained that flower boards made from wooden boards have advantages in terms of material price, product quality, product quantity and ease of use of products, while for Styrofoam only superior in terms of product distribution. Based on the results of the study, the advice that can be given is, in addition to starting to follow the regulations issued by the government regarding the cessation of the use of Styrofoam, but also contributing to reducing the use of this Styrofoam material, by replacing the material used in flower boards into more environmentally friendly materials such as wooden boards
ENHANCING CUSTOMER SATISFACTION: UNRAVELING THE IMPACT OF SERVICESCAPE ELEMENTS ON GUEST EXPERIENCE Adi, Ida Ayu Sri Puspa; Sekarti, Ni Ketut; Sulistyawati, Ni Ketut Sri; Pastini, Ni Wayan; Mareni, Ni Ketut
JURNAL KEPARIWISATAAN Vol 24 No 1 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i1.1424

Abstract

This study attempts to investigate the impact of servicescape—which includes ambient conditions (X1), spatial layout and functioning (X2), and artifacts, signs, and symbols (X3)—on guest satisfaction (Y) at Bali's five-star hotels. With 91 research participants who had stayed in five-star hotels in Bali, a multiple linear test was the statistical test technique employed. The study's findings demonstrate that ambient factors, which provide a comfortable environment for patrons, have a favorable and substantial impact on customer satisfaction. However, there was no discernible impact on spatial arrangement or functioning. This might be because different customers have different tastes when it comes to certain aspects of space layout and functionality. Signs, symbols, and artifacts have a positive and substantial influence, particularly in relation to the distinctiveness of Balinese architecture, according to another intriguing conclusion. The results of this study have practical consequences for hotel management, including ways to retain and develop artistic and cultural components in physical design, take into account the diversity of preferences for spatial arrangement and functioning, and increase the quality of ambient circumstances. In a market where there is competition, this might boost the hotel's brand image and maximize client happiness.
KUALITAS KEBERSIHAN KAMAR TAMU DI HOTEL X Primantara, I Gede Bagus Mahardika; Adi, Ida Ayu Sri Puspa; Launingtia, I Gusti Ayu Niken
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1767

Abstract

This study aims to assess the quality of guest room hygiene at Hotel X. A descriptive qualitative research method was used, with data collected through observations and interviews. The results indicate that 80% of the guest rooms at Hotel X meet the established hygiene standards, while 20% do not comply with these standards. Based on these findings, the following recommendations are proposed: Housekeeping management should reconsider the time allocation and room assignments per section to ensure that room attendants are not rushed during the cleaning process. This would allow them to maintain optimal cleanliness standards. Housekeeping management should implement a periodic maintenance plan for repairing furniture and equipment in certain rooms, ideally during low occupancy periods (low season). This approach aims to enhance overall guest room hygiene quality. Room attendants should conduct a final inspection after cleaning each room to verify that it meets cleanliness standards and is properly prepared as a "vacant clean" room.
Co-Authors Ariana, I Gede Gita Ariesa, Kadek Wahyu Dianasari, Dewa Ayu Made Lily Duwitayanti, NI Made Nita Dwipayana, I Made Brahmantara Gede Edwin Permana I Dewa Ayu Ari Pramesti I Gede Darmawijaya I Gede Darmawijaya I Gusti Ayu Niken Launingtia, I Gusti Ayu Niken I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Putu Adi Saputra, I Putu I Wayan Sunarsa, I Wayan Iswarini, Ni Ketut Luh Yusni Wiarti Mareni, Ni Ketut Ni Ketut Iswarini Ni Ketut Sekarti NI NYOMAN SUCI ARTHINI . Pastini, Ni Wayan Pitanapri, Made Uttari Pitanatri, Made Uttari Priliani, Ni Luh Dita Primantara, I Gede Bagus Mahardika Putra, Putu Erik Sutrisna Putu Gede Eka Darmaputra Putu Puja, Ida Bagus Reni Ariasri, Nyoman Sabantini, Ni Luh Sabantini, Ni Luh Sari, Ni Made Dewi Nirmala Sedaniati, Ni Made Sri Seniartha, I Wayan Sri Sulistyawati, Ni Ketut Sulistyawati, Ni Ketut Sri Sulistyawati, Ni Luh Ketut Sri Suridiasih, Ida Ayu Lakshmi Wulandari, Ni Luh Sri