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Pelatihan Peningkatan Kualitas Layanan untuk Kepuasan Pelanggan Gama UI Cabang Pondok Labu Adik Ahmad Unggul Nugeroho; Surya Perdana; Zeny Fatimah Hunusalela
Jurnal PkM (Pengabdian kepada Masyarakat) Vol 6, No 1 (2023): Jurnal PkM: Pengabdian Kepada Masyarakat
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/jurnalpkm.v6i1.14934

Abstract

Kesetiaan konsumen adalah dampak nyata dari konsumen yang merasa terpuaskan dari yang diperoleh perusahaan. Hal ini pengusaha yang bergerak di bidang jasa diminta untuk memenuhi kualitas pelayanan dengan baik, perusahaan untuk membangun citra yang positif untuk konsumennya, dalam hal ini nama baik perusahaan menjadi salah satu landasan untuk pelanggan dalam menentuan tahap berikutnya dan Pelayanan yang diberikan dapat memenuhi atau bahkan melebihi dari harapan pelanggan sehingga kepuasan pelanggan dapat terpenuhi. Definisi kepuasan pelanggan ialah kondisi dimana keinginan, kebutuhan, dan harapan pelanggan dapat tercapai melalui produk ataupun jasa yang didapatkan oleh pelanggan. Permasalahan yang dihadapi Karyawan dan pengajar yaitu Belum adanya pemahaman dari karyawan Bimbingan Belajar GAMA UI Pondok Labu mengenai Peningkatan Kualitas Layanan Untuk Kepuasan Pelanggan. Perlu adanya pelatihan untuk menambah wawasan dan kemampuan karyawan dalam melaksanakan pelayanan pada konsumen dengan mempertimbangkan faktor dimensi kualitas. Sehingga tujuan dilakukan kegiatan PkM ini untuk memberikan suatu pemahaman kepada karyawan dan Bimbingan Belajar GAMA UI Pondok Labu mengenai Peningkatan Kualitas pelayanan.
Analisis Biaya Transportasi dalam Pendistribusian Singkong Menggunakan Metode Northwest Corner dan Least Cost Atikah Atikah; Tiara Tiara; Surya Perdana
eCo-Fin Vol. 6 No. 2 (2024): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v6i2.1303

Abstract

Transportation plays an important role in supply chain management, where transportation is the process of determining how and when goods should be delivered to consumers. In the transportation method used, it is necessary to consider efficiency and speed in delivering goods. The object of this research is cassava plantations, which are in the Bogor district, especially in the Jonggol, Cariu and Sukamakmur sub-districts. The harvest from this plantation is allocated to 3 factory areas in the Bekasi district. The problem faced is the high transportation costs in allocating the harvest. So, the minimum distribution costs that will be incurred in allocating the harvest to various chip factories are not yet known, and the route and quantity of cassava that will be sent is not yet known. One method of transportation is the Northwest Corner (NWC) and Least Cost Method. The Northwest Corner and Least Cost methods are used in determining goods delivery routes, so that you can calculate the lowest transportation costs from one place to another. Based on the research results, the minimum distribution cost allocated for cassava is IDR 5,410,000.00 with distribution channels namely Cariu to Muktijaya as much as 90 tons, Sukamakmur to Cijengkol as much as 100 tons, Cariu to Ciledug as much as 10 tons, Jonggol to Ciledug as much as 140 tons, and Sukamakmur to Ciledug as much as 20 tons.
Mengembangkan Kemampuan Berliterasi Siswa Menggunakan Aplikasi Let’s Read pada Bimbingan Belajar Gama Ui Nurlaela, Nurlaela; Perdana, Surya; Tiara, Tiara
Jurnal PkM (Pengabdian kepada Masyarakat) Vol 6, No 6 (2023): Jurnal PkM: Pengabdian kepada Masyarakat
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/jurnalpkm.v6i6.20415

Abstract

Literasi merupakan kemampuan yang harus dimiliki siswa, dimana kemampuan tersebut menggunakan potensi dan keterampilan siswa untuk mengolah dan memahami informasi pada saat membaca dan menulis. Let’s Read adalah salah satu platform perpustakaan digital yang diciptakan sebagai konten pendidikan. Dalam pembelajaran perlu dilakukan kegiatan untuk meningkatkan pemahaman serta keterampilan guru dalam berinovasi khususnya meningkatkan keterampilan literasi siswa. Kegiatan tersebut bertujuan agar guru mampu meningkatkan minat membaca serta budaya suka membaca pada siswa. Berdasarkan latar belakang tersebut perlu dilakukan pengabdian kepada masyarakat di bimbingan belajar Gama UI Pondok Labu. Tujuan pengabdian ini adalah untuk meningkatkan pemahaman serta keterampilan guru menggunakan aplikasi Let’s Read agar minat membaca serta budaya suka membaca pada siswa meningkat. Metode pengabdian yang dilakukan adalah dengan cara observasi dan melaksanakan workshop secara online. Berdasarkan hasil pengabdian kepada masyarakat yang dilakukan terjadi peningkatan kemampuan guru, dilihat dari score pre-test dan post-test, guru di bimbingan belajar Gama UI Pondok Labu mengalami peningkatan pemahaman terhadap aplikasi Let’s Read, sehingga guru mampu berinovasi dalam pembelajaran guna meningkatkan minat membaca serta budaya suka membaca pada siswa. 
Perancangan Ulang Tata Letak Fasilitas Produksi Stainless Steel Menggunakan Metode SLP dan CRAFT Noer, Muhammad Fatra; Perdana, Surya; Rahman, Arif
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Vol 9, No 1 (2024)
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/string.v9i1.24477

Abstract

CV. Asta Karya Abadi is a manufacturing industry that operates as a supplier of quality stainless steel products. Poor layout design in factories causes cross movement between departments and results in excessive total material movement, for this reason this research aims to redesign work stations. To solve the facility layout problem at CV Asta Karya Abadi, the SLP and CRAFT methods, as well as Promodel Software, were used. Based on the actual layout, the total displacement moment is 285,948 m/ 3 months, the displacement moment value in the proposed layout using the SLP method has a value of 194,298 m/ 3 months and the CRAFT method has a value of 280,729 m/ 3 months. Redesign the layout of production facilities at CV. Asta Karya Abadi, which was built, succeeded in arranging work station provisions so that an efficient process flow was formed. It can be proven from the results of the pro model simulation that the process flow is U-shaped and there is no cross movement between departments.
Pengembangan Strategi Perusahaan Percetakan Dengan Pendekatan Bisnis Model Canvas Dalam Menghadapi Era Digital Rahman, Arif; Perdana, Surya; Widjajanto, Tulus
BULLET : Jurnal Multidisiplin Ilmu Vol. 3 No. 2 (2024): BULLET : Jurnal Multidisiplin Ilmu
Publisher : CV. Multi Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT. XYZ is a printing company in Jakarta. The products produced by this company are newspapers, books, magazines, tabloids, brochures and also the Koran. In running its business, companies need the right strategy to be able to compete with competitors. The aim of this research is to develop a strategy for printing companies so they can survive in the digital era. The method used in this research is the Business Model Canvas approach. In this research, data was obtained from interviews with employees who work at the company PT. XYZ. The data obtained is then made into a business model on one canvas sheet which has nine key elements to analyze the company's business position. From the Business Model Canvas analysis, the printing business competition can be categorized as tight competition. Printing companies must improve the quality of their products and services to compete with other companies. Companies must also improve cost efficiency and enhance technological capabilities to increase their competitiveness. Companies must also improve their marketing capabilities to attract new customers and retain existing customers.
Pengembangan Strategi Perusahaan Percetakan Dengan Pendekatan Bisnis Model Canvas Dalam Menghadapi Era Digital Rahman, Arif; Perdana, Surya; Widjajanto, Tulus
BULLET : Jurnal Multidisiplin Ilmu Vol. 3 No. 2 (2024): BULLET : Jurnal Multidisiplin Ilmu
Publisher : CV. Multi Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT. XYZ is a printing company in Jakarta. The products produced by this company are newspapers, books, magazines, tabloids, brochures and also the Koran. In running its business, companies need the right strategy to be able to compete with competitors. The aim of this research is to develop a strategy for printing companies so they can survive in the digital era. The method used in this research is the Business Model Canvas approach. In this research, data was obtained from interviews with employees who work at the company PT. XYZ. The data obtained is then made into a business model on one canvas sheet which has nine key elements to analyze the company's business position. From the Business Model Canvas analysis, the printing business competition can be categorized as tight competition. Printing companies must improve the quality of their products and services to compete with other companies. Companies must also improve cost efficiency and enhance technological capabilities to increase their competitiveness. Companies must also improve their marketing capabilities to attract new customers and retain existing customers.
Penerapan Metode Life Cycle Assessment Pada Produksi Baja Canai Dingin di PT. XYZ Ramadhan, Hendro Cahyo; Nurhidayat, Asep Endih; Perdana, Surya
JURMATIS (Jurnal Manajemen Teknologi dan Teknik Industri) Vol. 4 No. 2 (2022): August
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jurmatis.v4i2.2085

Abstract

PT XYZ is a company engaged in the production of cold rolled steel. The purpose of this study is to select materials, calculate the amount of waste produced by cold rolled steel. The method used in this research is Life Cycle Assessment. This method is carried out with the aim and scope of the research, then conducts an inventory analysis followed by an assessment of the resulting impact, ending with providing alternatives to improve the results. Through this LCA analysis, it can be seen that the largest percentage generated from the production process is greenhouse gas emissions  of 5,964  in 2018, 6,216.0 in 2019, and 6,132 in 2020 Then the liquid waste  is 111.51  each year because the use of the volume of water used is fixed at 216,000 L. In addition, there is also acidification produced from the production process with  contributing as much as 57.5  eq in 2018, 59.9 , and 59.1  in 2020.  also contributed to acidification of 29.6  in 2018, 30.8  eq in 2019, and 30.4  eq in 2020. Another method that can be used is the Standard Adesi method, but this method is sought for other types of waste. PT XYZ adalah sebuah perusahaan yang bergerak di bidang produksi baja canai dingin. Tujuan dari penelitian ini adalah untuk mengevaluasi pemilihan material, menghitung besaran limbah hasil produksi baja canai dingin. Metode yang digunakan dalam penelitian ini adalah Life Cycle Assessment. Metode ini dilakukan dengan menentukan goal and scope dari penelitian, kemudian melakukan inventory analysis yang dilanjutkan dengan penilaian dari dampak yang dihasilkan, yang diakhiri dengan memberikan alternatif guna memperbaiki hasil. Melalui analisis LCA ini dapat diketahui bahwa persentase terbesar yang dihasilkan dari proses produksi tersebut adalah emisi gas rumah kaca  sebesar 5,964    pada tahun 2018, 6,216,0 pada tahun 2019, dan 6,132 pada tahun 2020. Kemudian limbah cair  sebesar 111,51  tiap tahun karena penggunaan volume air yang digunakan tetap yaitu sebesar 216.000 L. Selain itu ada juga asidifikasi yang dihasilkan dari proses produksi tersebut dengan menyumbang sebesar 57,5  pada tahun 2018, 59,9 , dan 59,1  pada tahun 2020.  juga ikut menyumbang asidifikasi sebesar 29,6  pada tahun 2018, 30,8  pada tahun 2019, dan 30,4  pada tahun 2020. Adapun metode lain yang dapat digunakan adalah metode Adesi Standar, namun metode ini diperuntukkan untuk limbah jenis lain.
Perbaikan Postur dan Fasilitas Kerja Menggunakan Metode Biomekanika dan Niosh Pada PT XYZ Hernanda Bambang Sugiarto; Surya Perdana
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 13 No 1 (2024)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v13i1.2166

Abstract

PT XYZ is a private company engaged in freight forwarding, there are several problems that cause its workers to experience discomfort in special body areas caused by non-optimal work positions and lack of adequate facilities in the loading and unloading process. The purpose of this study was to determine the dominant injuries experienced by workers, proposals for improving work posture, and proposed facility designs for loading and unloading workers. The methods used Biomechanics and NIOSH with the help of 3D SSPP applications. This study examines the posture of workers, proposals for improving work posture, and proposals for the design of work facilities. This research was conducted because there were complaints from workers who often experienced injuries. From the results of this study, it was found that the most common injuries experienced by workers who carry out loading and unloading are in the back area and the lower part of the arm. The results of improved suggestions related to work posture show that the resulting angle is 50 degrees on the palm, 43 degrees on the forearm, 58 degrees on the upper arm, 49 degrees on the back, 57 degrees on the abdomen, and 21 degrees on the thigh can reduce the risk of injury. In addition, the proposed improvement of facilities is that the use of hand trolleys can also reduce the risk of injury and can increase worker productivity.
Analisis Rancangan Tata Letak Fasilitas Toko Roti A Dengan Pendekatan Activity Relationship Chart (ARC), Total Closeness Rating (TCR) Dan Ongkos Material Handling (OMH) Tiara; Perdana, Surya; Atikah
BULLET : Jurnal Multidisiplin Ilmu Vol. 3 No. 5 (2024): BULLET : Jurnal Multidisiplin Ilmu
Publisher : CV. Multi Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

A's Bakery has an inadequate facility layout, which reduces productivity and service quality. To improve operational efficiency and enhance movement efficiency in the store, the facility layout must be reorganized. All areas and spaces in A Bakery, including the display, cashier, kitchen, toilet, storage, and dining area, are included in the primary data of this research. This research uses the Activity Relationship Scheme (ARC) and Total Closeness Rating (TCR) for data processing. The results of the Total Closeness Rating (TCR) calculation show the order of development priorities, with TCR values of 192 for the display area, 110 for the kitchen, 110 for the cashier, 97 for the dining area, 92 for the warehouse, and 6 for the restroom. Based on distance calculations and material handling costs, it was found that the initial distance results decreased from 1,398.00 to 840.1 and the material handling cost calculation results decreased from 2,255,742.91 to 1,355,543.37, this can make bakery A effective and efficient based on the layout of existing facilities. The result of this calculation forms a layout solution, which includes block templates, suggested alternative layouts, and optimal layouts.
PKM Edukasi Konsep Ergonomi pada Posisi Kerja Karyawan Konveksi Roemah Dia Rosalina, Uki Aulia; Perdana, Surya; Nugeroho, Adik Ahmad Unggul
Jurnal PKM: Pengabdian Kepada Masyarakat Vol 7, No 6 (2024): Jurnal PkM: Pengabdian kepada Masyarakat
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/jurnalpkm.v7i6.24743

Abstract

Dalam perindustrian, kondisi kerja perlu diperhatikan karena sangat erat kaitannya dengan kesehatan dan keselamatan kerja untuk semua operator. Ergonomi adalah suatu cabang ilmu yang sistematis untuk memanfaatkan informasi-informasi mengenai sifat, kemampuan, dan keterbatasan manusia untuk merancang suatu sistem kerja sehingga orang dapat hidup dan bekerja pada sistem itu dengan baik, yaitu mencapai tujuan yang diinginkan melalui pekerjaan itu dengan efektif, aman dan nyaman. RULA (Rapid Upper Limb Assessment) adalah metode yang dikembangkan dalam bidang ergonomi yang menginvestigasi dan menilai posisi kerja yang dilakukan oleh tubuh bagian atas. Metode ini tidak membutuhkan piranti khusus dalam memberikan penilaian dalam postur leher, punggung dan tubuh bagian atas. REBA (Rapid Entire Body Assessment) adalah sebuah metode yang dikembangkan dalam bidang ergonomi yang dapat digunakan secara cepat untuk menilai posisi kerja atau postur leher, punggung, lengan, pergelangan tangan, dan kaki seorang operator. Beberapa permasalahan yang dihadapi oleh Konveksi Roemah Dia yaitu keluhan sakit pada anggota tubuh saat operator bekerja dan menurunnya produktivitas disebabkan operator yang sering tidak masuk bekerja karena sakit. Hasil penelitian yang diperoleh rata-rata hasil nilai pre-test Ergonomi adalah sebesar 64 meningkat menjadi 95 pada saat post-test. Ada peningkatan sebesar 48,44% setelah pelatihan.