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All Journal International Journal of Public Policy and Bureaucracy
Andi Anugrah Mahyuddin
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Decision Sciences, Operations Research & Management Education Social Sciences

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The Role Of Mediators In Resolving Industrial Relations Disputes At The Manpower Office Of Makassar City Madaniah Noer; Herman H; Muhammad Irvan Nur' Iva; Andi Anugrah Mahyuddin
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to analyze the role of mediators in resolving industrial relations disputes at the Makassar City Manpower Office using Ralph Linton’s Role Theory (1936), which emphasizes four key dimensions: role expectation, role performance, role conflict, and role clarity. The research employs a qualitative descriptive approach to obtain an in-depth understanding of mediator performance and institutional practices in dispute resolution processes. Data were collected through field observations, semi-structured interviews with mediators and relevant stakeholders, as well as document analysis of official dispute records and applicable regulatory frameworks. Data analysis was conducted using qualitative techniques, including data reduction, data display, and conclusion drawing. The findings indicate that mediator effectiveness is strongly influenced by the alignment between stakeholder expectations and actual role performance. Mediators are required not only to understand their formal duties and authority, but also to demonstrate professionalism, neutrality, and effective communication skills when facilitating negotiations between employers and workers. Role conflict mainly arises from institutional constraints, high workloads, and divergent interests among disputing parties, which can hinder the mediation process. Nevertheless, clear legal frameworks, standard operating procedures, and institutional support contribute significantly to maintaining role clarity and reducing role conflict. Overall, the study concludes that the integration of role expectation, role performance, effective management of role conflict, and role clarity enables mediators to perform their functions more professionally and effectively. Strengthening these dimensions is essential for sustainable governance.
Analysis of Community Participation in the Decision-Making Process of the Bulukumba Regency Regional Government Andi Fitrah Rezkyah Ramadhani Fahrin; Herman H; Rifdan; Andi Anugrah Mahyuddin
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/5wf20e68

Abstract

This study aims to analyze and describe community participation in local government decision-making using the empowerment theory developed by Julian Rappaport. The analysis emphasizes four principal dimensions: the forms and levels of community participation, the implementation of empowerment principles, particularly influence and control, the supporting and inhibiting factors affecting participation, and the effectiveness of participatory policies in promoting inclusive and sustainable local development. This research employs a descriptive qualitative approach. Data were collected through observation, documentation, and in-depth interviews with six purposively selected informants, consisting of village technical supervisory officials, legislative members, community leaders, and grassroots residents in Kecamatan Gantarang. The findings indicate that community participation is predominantly procedural and formalistic, often influenced by nationally driven development agendas rather than locally initiated priorities. The empowerment principle has not been fully achieved due to limited community control, which is strongly influenced by village fiscal dependency on government transfers. Structural barriers also restrict participation, including limited human resource capacity, local elite domination, and inadequate public access to policy information. Participatory policies are considered administratively effective in facilitating public involvement but have not generated transformative outcomes in strengthening community empowerment. This study concludes that participation remains at a consultative level and requires revitalization through digital transparency, strengthened village autonomy, and regulatory harmonization based on local wisdom. Such efforts are essential to support inclusive, participatory, and sustainable local governance outcomes in the future context.
Analysis of The Effectiveness of Pbg Licensing Services at The Dpmptsp Office of Bulukumba Regency, South Sulawesi Province Rahmat Darmawan; Herman H; Haerul; Andi Anugrah Mahyuddin
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/jcjka998

Abstract

This study aims to analyze the effectiveness of Building Approval (PBG) services following the implementation of Government Regulation No. 16 of 2021 and to identify the factors that influence service effectiveness. The research focuses on two main questions: first, how effective PBG services are in terms of goal attainment, efficiency, responsiveness, accountability, and public satisfaction; and second, what factors determine this effectiveness, particularly those related to service quality based on the SERVQUAL dimensions. The study was conducted at the Investment and One-Stop Integrated Service Office (DPMPTSP) in Kabupaten Bulukumba using a qualitative case study approach. The findings indicate that the effectiveness of PBG services has not yet reached an optimal level. Although regulatory frameworks and service procedures have been formally established, several challenges remain, including complex coordination among local government agencies, variations in service completion times, uneven distribution and competence of human resources, and the limited integration of digital systems such as OSS-RBA and SIMBG. From the perspective of service quality, the dimensions of reliability, responsiveness, and assurance emerge as the dominant factors influencing service effectiveness. Meanwhile, limitations in service facilities and applicants’ digital literacy also affect the overall service experience. The study concludes that the effectiveness of PBG services is shaped by the alignment between service process quality, institutional capacity, cross-sector governance, and digital system support. Strengthening cross-unit SOPs and service level agreements, improving staff competencies, optimizing system integration, and enhancing communication and applicant assistance are therefore necessary to achieve effective, accountable, and public value–oriented PBG services.
Co-Authors Abd. Rahman Yus Amalia, Dian Suci Ananda Suryadarman, Andi Ayu Andi Aslinda Andi Cudai Nur Andi Fitrah Rezkyah Ramadhani Fahrin Andi Kasmawati Askar, Asrul Askar Aslinda FAISAL ARDIANSYAH Haerul Halim, Didin Hamdan, Putri Ayu Herman H Herman H, Herman Ismail Jamaluddin Karimali, Aswad Madaniah Noer Mahan Imron Rosidi Majeyono Muh. Nur Yamin Muh. Rizal Muhammad Irvan Nur' Iva Muskarnain Yunus Nasta, Asyifah ningsih, nining_angraeni Novayanti Sopia Rukmana Novianti Pratama Nur Fadilah Guntur Nur, A. Rismawinardi Nur, Andi Cudai Nurhalifah Nurul Ayuni Nurul Wahidah Rahmat Darmawan Ramli, Andi Rifdan Risma Niswaty Rivai, Andi Muhammad Ruslan, Muh. Reza Hidayat Sri Ayu Lestari Suarlin WIWI, WIWI Zakaria