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All Journal JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal E-Bis: Ekonomi Bisnis Golden Ratio of Human Resource Management Jurnal Ekonomi dan Bisnis Digital INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW JER Joong-Ki Journal of Management Branding
Nur Wahyunianti Dahri
Muhammadiyah Mamuju University
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Pengaruh Customer Experience Dan Customer Satisfaction Terhadap Revisit Intention (Studi Kasus Pada Tamu Wisma Ilham Kabupaten Mamuju) Ardyansah, Ardyansah; S, Ramli; Ferils, Muh; Dahri, Nur Wahyunianti
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1676

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh customer experience dan customer satisfaction terhadap revisit intention pada tamu Wisma Ilham Kabupaten Mamuju. Metode yang digunakan adalah kuantitatif dengan pendekatan asosiatif. Populasi dalam penelitian adalah tamu Wisma Ilham Kabupaten Mamuju yang jumlahnya infinite, sehingga penentuan ukuran sampel menggunakan teori Hair dalam (Ibrahim, 2023) yaitu 5 kali jumlah indikator, dan diperoleh 70 responden, yang dipilih dengan teknik incidental sampling. Pengumpulan data dilakukan melalui observasi, wawancara, dokumentasi, dan penyebaran kuesioner. Uji validitas dan reliabilitas digunakan untuk menguji kualitas instrumen, sedangkan teknik analisis data yang digunakan adalah regresi linier berganda dengan uji parsial (uji t), uji simultan (uji F), dan analisis koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa customer experience berpengaruh signifikan secara parsial terhadap revisit intention (thitung 5,028 > ttabel 1,996; sig. 0,000 < 0,05). Customer satisfaction berpengaruh signifikan secara parsial terhadap revisit intention (thitung 6,031 > ttabel 1,996; sig. 0,000 < 0,05). Customer experience dan customer satisfaction berpengaruh signifikan secara simultan terhadap revisit intention (Fhitung 53,035 > Ftabel 3,134; sig 0,000 < 0,05) dengan kontribusi tergolong kuat yakni sebesar 61,3%. Temuan ini menegaskan bahwa customer experience dan customer satisfaction merupakan faktor penting dalam membentuk niat kunjungan ulang tamu, meskipun masih terdapat 38,7% variasi revisit intention yang dijelaskan oleh faktor lain di luar model penelitian ini
Pengaruh Penempatan Kerja, Kompetensi, dan Pengembangan Karir Terhadap Kinerja Pegawai ASN Pada Kantor Dinas Perhubungan Kabupaten Mamuju Zulkarnaen, Rofi; Aqil, Muhammad; Rasyid, Rohsita Amalyah; Dahri, Nur Wahyunianti
Journal of Management Branding Vol. 2 No. 1 (2025): Journal Of Management Branding
Publisher : Pascasarjana Universitas Muhammadiyah Mamuju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71326/jmb.v2i1.64

Abstract

This research aims to determine the influence of job placement, competency and career development on employee performance at the Mamuju Regency Transportation Service Office. The research method used is a quantitative method with data taken using a questionnaire. The population in this study were all employees who worked at the Mamuju Regency Transportation Service office. The number of samples calculated was 38 people. The data obtained will be analyzed using validity tests, reliability tests, multiple linear regression, t tests, and simultaneous tests. The results of the T test reveal that partially work placement has a positive and significant effect on employee performance at the Mamuju Regency Transportation Service Office, Competency has a positive and significant effect on employee performance at the Mamuju Regency Transportation Service Office, and career development has a positive and significant effect on employee performance at the Office. Mamuju Regency Transportation Service. The results of the f test show that work placement, competency and career development jointly influence employee performance at the Mamuju Regency Transportation Service Office.
Pengaruh Work Stres Dan Self Control Terhadap Cyberloafing Pada Pegawai Di Badan Penghubung  Provinsi Sulawesi Barat Nurmiati, Nurmiati; Aqil, Muhammad; Dahri, Nur Wahyunianti; Barung, Rachmat; Abdullah, M Said
Journal of Management Branding Vol. 2 No. 1 (2025): Journal Of Management Branding
Publisher : Pascasarjana Universitas Muhammadiyah Mamuju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71326/jmb.v2.i1.66

Abstract

The aim of this research is to determine the influence of work stress and self-control on cyberloafing among employees at the West Sulawesi Provincial Liaison Agency. This research uses quantitative methods by collecting data through questionnaires. This research was carried out at the West Sulawesi Provincial Liaison Agency with a sample size of 50 people. Questionnaire data were analyzed with the help of the SPSS program. The results of the research show that the t¬calculated work stress value of 2.730 is greater than the t-table 2.012 and the significance value of 0.009 is smaller than 0.05 so that work stress has a partially significant effect on cyberloafing among employees at the West Sulawesi Provincial Liaison Agency, self-t¬counted value control of 2.339 is greater than t table 2.012 and the significance value of 0.024 is smaller than 0.05 so that self control has a partially significant effect on cyberloafing in employees at the West Sulawesi Provincial Liaison Agency then work stress and self control have a value of F count of 7.240 which is greater than F table 3 .19 and the significance value of 0.002 is smaller than 0.05 so that work stress and self control have a significant simultaneous effect on cyberloafing among employees at the West Sulawesi Provincial Liaison Agency.
Pengaruh Implementasi SIGA dan Kompetensi Digital Terhadap Efektivitas Kerja Pegawai Perwakilan BKKBN Provinsi Sulawesi Barat Badani, M. Iqbal; Ramli S, Ramli S; Aqil, Muhammad; Dahri, Nur Wahyunianti
Journal of Management Branding Vol. 2 No. 2 (2025): Journal Of Management Branding
Publisher : Pascasarjana Universitas Muhammadiyah Mamuju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71326/jmb.v2i2.78

Abstract

Penelitian ini bertujuan untuk mengkaji sejauh mana implementasi SIGA dan kompetensi digital pegawai memengaruhi efektivitas kerja di lingkungan Perwakilan BKKBN Provinsi Sulawesi Barat. Pendekatan yang digunakan adalah pendekatan kuantitatif, dengan jumlah sampel sebanyak 101 responden yang dipilih melalui teknik purposive sampling. Data dikumpulkan menggunakan kuesioner skala Likert dan dianalisis dengan regresi linear berganda. Hasil pengolahan data menunjukkan bahwa kedua variabel independen berpengaruh secara positif dan signifikan terhadap efektivitas kerja (nilai sig. = 0,000). Temuan menunjukkan bahwa peningkatan pada implementasi SIGA berkontribusi terhadap peningkatan efektivitas kerja sebesar 0,290 poin, sedangkan peningkatan kompetensi digital memberikan pengaruh yang lebih besar, yakni sebesar 0,423 poin. Nilai koefisien determinasi (R²) sebesar 0,633 menunjukkan bahwa sekitar 63,3% variasi efektivitas kerja pegawai dapat dijelaskan oleh kombinasi kedua variabel tersebut. Di antara keduanya, kompetensi digital menjadi faktor yang paling dominan, sebagaimana ditunjukkan oleh nilai beta standar yang lebih tinggi dibandingkan dengan implementasi SIGA.
Pengaruh Job Demands Dan Perceived Organizational Support Terhadap Work Engagement Pada Tenaga Kesehatan Di Rumah Sakit Umum Daerah Provinsi Sulawesi Barat Erwin, Muh.; Ferils, Muh.; Burung, Rachmat; Dahri, Nur Wahyunianti; Junaeda, Junaeda
Jurnal Economic Resource Vol. 8 No. 1 (2025): March-August
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i1.1801

Abstract

This study aims to analyze the effect of job demands and perceived organizational support on work engagement among healthcare workers at the Regional General Hospital of West Sulawesi Province. The study employed a quantitative method with an associative approach. The population consisted of 374 healthcare workers, with a sample of 79 respondents determined using Slovin’s formula and incidental sampling. Data were collected through observation, interviews, documentation, and questionnaires. Validity and reliability tests were conducted to ensure the quality of the instruments. Data analysis was performed using multiple linear regression, with hypothesis testing conducted through partial test (t-test), simultaneous test (F-test), and the coefficient of determination (R²). The results indicate that job demands have a positive and significant partial effect on work engagement. Similarly, perceived organizational support also shows a positive and significant partial effect. Simultaneously, job demands and perceived organizational support significantly influence work engagement, contributing 42%, while the remaining 58% is explained by other factors outside the research model, which represents a limitation of this study. These findings highlight that the balance of work demands and perceived organizational support plays a crucial role in enhancing employee engagement.
Pengaruh Workload dan Organizational Justice Terhadap Perilaku Quiet Quitting Karyawan Pada Klinik Hayyat Medical and Wellness Center Mamuju Selfani, Aprilia; Dahri, Nur Wahyunianti; Rivai, Muhammad
Jurnal Economic Resource Vol. 9 No. 1 (2026): October - March
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v9i1.1931

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja dan keadilan organisasi terhadap perilaku quiet quitting karyawan di Hayyat Medical and Wellness Center, Mamuju. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik sampling total, melibatkan 35 karyawan sebagai responden. Data dikumpulkan melalui kuesioner, observasi, wawancara, dan dokumentasi, serta dianalisis menggunakan regresi linier berganda, uji t, uji F, dan koefisien determinasi (R²). Hasil menunjukkan bahwa beban kerja secara signifikan mempengaruhi perilaku quiet quitting, artinya semakin tinggi beban kerja yang dirasakan, semakin besar kemungkinan karyawan melakukan perilaku tersebut. Keadilan organisasi juga secara signifikan mempengaruhi perilaku quiet quitting, karena ekspektasi karyawan yang lebih tinggi terhadap keadilan organisasi meningkatkan kecenderungan untuk menunjukkan perilaku tersebut. Secara bersamaan, beban kerja dan keadilan organisasi secara signifikan mempengaruhi perilaku quiet quitting, dengan kontribusi gabungan keduanya sebesar 24,6%. Hal ini menunjukkan bahwa 75,4% varians dijelaskan oleh faktor lain di luar model studi ini. Berdasarkan temuan ini, disarankan agar manajemen fokus pada keseimbangan beban kerja dan meningkatkan komunikasi serta transparansi kebijakan untuk menciptakan lingkungan kerja yang adil, sehat, dan produktif.
The Effect of Workplace Envy, Negative Emotion, and Perception of Injustice on Turnover Intention: Conceptual Framework Dahri, Nur Wahyunianti; Aqil, Muhammad
INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Vol 2 No 2 (2024): Current issue 5
Publisher : SMARTINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58765/ijemr.v2i2.183

Abstract

Purpose - This study examines the effect of workplace envy, negative emotions, and perceptions of injustice on turnover intention. Design/methodology/approach – This paper explored the article published in various databases. Originality - This study will develop the variable of negative behavior that is detrimental to the organization because several studies have found that the number of negative behaviors of employees in organizations is increasing globally. Findings and Discussion - Three propositions developed in this study relate to empirical and theoretical issues: first, workplace envy has a positive and significant effect on turnover intention; second, negative emotion has a positive and significant effect on turnover intention; and third, the perception of injustice has a positive and significant effect on turnover intention. Conclusion – The discussion is carried out as a literature review of previous studies in developing propositions. This research aims to contribute to the literature and conceptual model of the influence of work motivation and transformational leadership on employee performance, with job satisfaction as a mediating variable. Methodology - This type of research is quantitative research with a survey method. In the census method, because the entire population is used as a sample, the data collection method used is a questionnaire.
Co-Authors Agus Halim Anisa Anisa Ardyansah, Ardyansah Badani, M. Iqbal Barung, Rachmat Burung, Rachmat Candra Damayanti, Afriya Denraunga, Denraunga Desi Ratnasari Erwin, Muh. Ferils, Muh Hajira Hajira, Hajira Haq, Andi Rafli Hari Yeni Imran Imran Junaeda, Junaeda M Said Abdullah Masyitah Febrianti Hamzah Muh. Ferils Muhammad Aqil Muhammad Aqil Muhammad Riswandi Ramlan Muhammad Rivai Nurbaya Nurbaya, Nurbaya Nurmiati Nurmiati Puspita, Retno Ayu Ramli S, Ramli S Rasyid, Rohsita Amalyah S, Ramli Selfani, Aprilia Sukirman Sukirman Syaiful Anwar Ulfa, Aulia Wulan Purnama Said Zulkarnaen, Rofi