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Journal : Journal of Sustainability Industrial Engineering and Management System

Application of Importance Performance Analysis Method in Measuring the Level of Community Satisfaction with the Quality of Service of the Minasa Upa Public Health Center Muchlis, Resti Wulandari; Saleh, Anis; Hafid, Muhammad Fachry
Journal of Sustainability Industrial Engineering and Management System Vol. 1 No. 1 (2022): July - December
Publisher : Omnia Tempus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56953/jsiems.v1i1.8

Abstract

Purpose: The purpose of this study was to measure the level of patient satisfaction with service quality at the Minasa Upa Health Center. Design/methodology/approach: This study uses the Importance Performance Analysis (IPA) method to measure community satisfaction with service quality. Data was obtained by distributing questionnaires. Five dimensions are measured: tangible variables, reliability, responsiveness, assurance, and empathy. Findings: The results of this study indicate that the quality of service at the Minasa Upa Public Health Center in terms of five dimensions results in a perception value below the expected value. These results suggest that patient satisfaction with services at the Minasa Upa Health Center in Makassar city still needs to be fulfilled. Research limitations/implications: This research was fieldwork at the Minasa Upa Public Health Center. The respondents in this study were people who had visited or received treatment at the Minasa Upa Public Health Center, as many as 100. Originality/value: Public Health Center describes a public service engaged in health services that has an essential role in the National Health System. Public Health Center is a health service provider organization that exists in all regions. The quality of service at the Minasa Upa Public Health Center is still not good, as evidenced by the perceived value, which is still below the expected value and has led to decreased public confidence in seeking treatment at the health center. So, this can affect the decline in health levels in the community. In addition to this, facilities and infrastructure factors still do not satisfy service users.
Designing a Café Marketing Information System Using a Prototype Café Website for Banua Coffee Café in Makassar Azisyah, Nur Ilmi; Saleh, Anis; Hafid, Muh Fachri
Journal of Sustainability Industrial Engineering and Management System Vol. 1 No. 2 (2023): January - June
Publisher : Omnia Tempus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56953/jsiems.v1i2.15

Abstract

Makassar, located in South Sulawesi, is home to numerous Micro, Small, and Medium-sized Enterprises (UMKM) spanning various industries, including fashion, culinary, retail, cafes, and more. This diversity contributes significantly to the local economy, especially in South Sulawesi. According to data provided by the Ministry of Micro, Small, and Medium-sized Enterprises of South Sulawesi, there are 206 café operators, 515 coffee shops, and 37 local eateries registered in the city of Makassar. One such establishment is Café Banua Coffee, situated at Jl. Biring Romang Lorong 6 No.12, Tamalanrea, Makassar.This research aims to design a promotional medium in the form of a café website that caters to consumer preferences. This study involves the development of a design strategy and the implementation of an information system through the creation of a Prototype Café Website. The goal is to introduce the café's profile engagingly, providing users with insights into the café's ambiance, facilities, menu offerings, and other relevant information about Café Banua. Data collection is conducted quantitatively using a questionnaire. Respondents' information is categorized by name, age, occupation, and prior knowledge of the café before visiting. Based on the questionnaire data collected, it is evident that the majority of respondents place high importance on the desired features and user comfort in the Prototype Information System Design for Café Banua Coffee's Website.
Analysis of Scooter Taxi User Satisfaction from the Aspect of Usability Through the Maxride Application in Makassar Using the Use Questionnaire Method Achmad, Muh Fachran Fahiran; Saleh, Anis; Hafid, Muhammad Fachry
Journal of Sustainability Industrial Engineering and Management System Vol. 2 No. 1 (2023): July - December
Publisher : Omnia Tempus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56953/jsiems.v2i1.22

Abstract

This study aims to analyze the usability of the Maxride ride-hailing application in Makassar, Indonesia, focusing on user satisfaction from a usability perspective. The research employed a quantitative approach using the USE Questionnaire method. Data was collected from 400 Maxride users in Makassar through an online survey. The questionnaire assessed four usability variables: Usefulness, Ease of Use, Ease of Learning, and Satisfaction.The overall usability score of the Maxride application was 65.60%, falling in the "feasible" category. While the app scored well in Usefulness (68.98%), Ease of Learning (74.06%), and Satisfaction (70.98%), it performed poorly in Ease of Use (48.38%), indicating significant room for improvement in this area.The study was limited to Makassar users and relied solely on quantitative data. As a cross-sectional study, it only captured user perceptions at a single point in time. These limitations suggest opportunities for future research with broader geographical scope, mixed methods, and longitudinal designs. The findings provide actionable insights for Maxride's development team to improve the app's user interface and functionality, particularly in terms of ease of use. Addressing these issues could enhance user satisfaction, retention, and potentially drive business growth.Improving the usability of ride-hailing apps like Maxride can contribute to better urban mobility solutions, potentially impacting transportation habits and quality of life in cities like Makassar.This study represents the first comprehensive usability analysis of the Maxride application, providing valuable insights for both the company and the broader ride-hailing industry in Indonesia. It establishes a baseline for future usability research in this sector and demonstrates the application of the USE Questionnaire method in evaluating mobile app usability.