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All Journal Assets : Jurnal Ekonomi, Manajemen dan Akuntansi Al-Mashrafiyah : Jurnal Ekonomi, Keuangan, dan Perbankan Syariah Iqtishodia: Jurnal Ekonomi Syariah BJRM (Bongaya Journal of Research in Management) Jurnal Ilmiah Al-Tsarwah Jurnal Manajemen Informatika dan Bisnis Digital Studi Ekonomi dan Kebijakan Publik JEBD Al-Zayn: Jurnal Ilmu Sosial & Hukum Adpebi International Journal of Multidisciplinary Sciences Jurnal Ilmiah Multidisiplin Keilmuan Mandira Cendikia (JIMK-MC) AL MAQRIZI: Jurnal Ekonomi Syariah dan Studi Islam IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita Study of Scientific and Behavioral Management (SSBM)
Nuraeni Gani
Universitas Islam Negeri Alauddin Makassar
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Quality of Work Life Terhadap Kinerja Karyawan Melalui Deep Acting Sebagai Variabel Intervening pada Badan Pengelola Keuangan Pendapatan Daerah DI Kota Mamuju Bahali, Hasnidar; Gani, Nuraeni; wahyudiyud
Study of Scientific and Behavioral Management Vol 3 No 4 (2022): The New Era of Business Management
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ssbm.v3i4.34574

Abstract

ABSTRACT This study aims to determine the effect of quality of work life on deep acting, the effect of quality of work life on employee performance, the effect of deep acting on employee performance, and the effect of quality of work life through deep acting as an intervening variable on the performance of employees who work at Agency Offices. Regional Finance and Revenue Management in Mamuju City. The sample collection technique used is the saturated sample technique. The number of samples used was 116 respondents. The data processing method used in this study uses SPSS software. The results showed that quality of work life has a positive and significant effect on deep acting, quality of work life has a positive and significant effect on employee performance, deep acting has a positive and significant effect on employee performance, and quality of work life has a positive and significant effect through deep acting. Keywords: quality of work life, employee performance, deep acting
Pengaruh Pengetahuan Teknologi Informasi terhadap Kinerja Karyawan dengan Penguasaan Teknologi Informasi sebagai Variabel Intervening pada PT. ABC Energy Kabupaten Jeneponto Putra, Arbi Adi; Gani, Nuraeni; wahyudiyud
Study of Scientific and Behavioral Management Vol 4 No 2 (2023): Literasi Keuangan 2023
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ssbm.v4i2.39042

Abstract

ABSTRACT Information technology can be used to make it easier to carry out activities contained within the company. Information technology can also be used to improve individual performance as a member of a business organization which in aggregate is required to improve the performance of an organization. This research is a quantitative research, with a sample research method of 50 people from PT. ABC Energy, Jeneponto Regency. The sample method used in this study is a saturated sample, where all populations are used as samples in this study. From the results of the research that has been done, it can be concluded that: it is concluded that Mastery of Information Technology is able to influence the relationship of Knowledge of Information Technology to Employee Performance at PT. ABC Energy, Jeneponto Regency. Keywords: Information Technology Knowledge, Information Technology Mastery, and Employee Performance
Pengaruh Faktor Organisasional, dan Non Organisasional terhadap Komitmen Organisasi dengan Disiplin Kerja sebagai Variabel Intervening pada Driver Gojek Cabang Makassar Azizah, Nurul; Gani, Nuraeni; wahyudiyud
Study of Scientific and Behavioral Management Vol 4 No 4 (2023): Human & Capital Management in new era
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ssbm.v4i4.42872

Abstract

This research aims to find out the influence of organizational and non-organizational factors on organizational commitment with work discipline as an intervening variable. This research uses quantitative research with an associative approach. The data analysis method used in this research is path analysis. This research was conducted at PT. Gojek Indonesia Cab. Makassar by distributing questionnaires to 130 respondents. Testing the research hypothesis used model testing techniques (path analysis) with the SPSS (Statistical Package for the Social Sciences) version 26 application tool. The results of this study found that organizational and non-organizational factors had a positive and significant effect on organizational commitment, organizational factors had a positive effect and significant on organizational commitment partially, non-organizational factors have a positive and insignificant effect on organizational commitment partially, and finally work discipline has a positive and significant effect on organizational commitment partially.
The Influence of Motivation and Leadership Style on Employee Performance Through Work Environment as an Intervening Variable (Study at BTN KC Syariah Makassar) Asniar, Asniar; Gani, Nuraeni; Mustamin, Asyraf
Study of Scientific and Behavioral Management Vol 5 No 4 (2024): Work Life Balance
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ssbm.v5i4.52525

Abstract

In Indonesia, there are still many jobs related to the quality of human resources that need to be improved, which currently as many as 55% have low education and limited skills, as evidenced by the World Bank Human Capital Index 2023 report which places Indonesia at 130th out of 199 countries, as well as the EQ ranking which is ranked sixth in ASEAN. In this case, we will assess how far the influence of motivation and leadership style on employee performance through the work environment as a benchmark for assessing the job performance of each employee. This study uses a quantitative approach. The population in this study was 35 people. The data collection technique in this study used a questionnaire. The data obtained were then processed using SPSS 21. The results of this study indicate that Motivation, Leadership Style and work environment partially do not have a significant effect on employee performance. In addition, the results of the study also show that motivation and leadership style partially have a significant effect on the work environment. As for the results of the study, motivation and leadership style do not have a significant effect on performance with the work environment as an intervening variable
THE EFFECT OF WORK ETHIC, POSITION MUTATION, AND JOB SATISFACTION ON LECTURER PERFORMANCE WITHIN THE FACULTY OF ECONOMICS AND ISLAMIC BUSINESS UIN ALAUDDIN MAKASSAR Gani, Nuraeni; Suwandi, Memen
Assets: Jurnal Ekonomi, Manajemen, dan Akuntansi Vol 14 No 1 (2024): Assets : Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/assets.v14i1.44789

Abstract

This study aims to analyze the effect of work ethic, job transfer, and job satisfaction on lecturer performance at the Faculty of Economics and Islamic Business, State Islamic University of Alauddin Makassar. The background of this research is the importance of these factors in improving the performance of lecturers in the academic environment. The research was conducted using purposive sampling method, with a sample size of 55 lecturers. Data were collected through questionnaires in accordance with the research objectives. Data analysis used multiple linear regression, T test, F test, and coefficient of determination (R2) test. The results showed that work ethic has a positive and significant effect on lecturer performance, job transfer has a positive and significant effect on lecturer performance, and job satisfaction has a positive and significant effect on lecturer performance within the Faculty of Economics and Islamic Business. In conclusion, work ethic, job transfer, and job satisfaction have an important role in improving the performance of lecturers at the Faculty of Economics and Islamic Business, State Islamic University of Alauddin Makassar. These research applied in Faculty of Islamic Economics and Business, Alauddin State Islamic University Makassar. The sample uses the purposive sampling, that is, sampling based on certain considerations or criteria. All samples of 55 respondents at Faculty of Islamic Economics and Business, Alauddin State Islamic University Makassar. A method of data used is live interview to the many involved in the problem under discussion and give a questionnaire for lecturer according to research conducted. . Data analysis was done using multiple linear regression analysis, test T test, test F test and The coefficient of determination (R2). The results of an analysis of shows that work ethic is a influenced to lecturer performance at Faculty of Islamic Economics and Business, Alauddin State Islamic University Makassar; job transfers is a influenced to lecturer performance at Faculty of Islamic Economics and Business, Alauddin State Islamic University Makassar; job satisfaction is a influenced to lecturer performance at Faculty of Islamic Economics and Business, Alauddin State Islamic University Makassar; and x01, job transfers and job satisfaction is a influenced to lecturer performance atFaculty of Islamic Economics and Business, Alauddin State Islamic University Makassar Keywords: Work ethic, Job transfers, Job satisfaction and Lecturer performance.
Pengaruh Promosi Kualitas Pelayanan Dan Kualitas Produk Terhadap Loyalitas Nasabah Dengan Kepuasan Nasabah Sebagai Variabel Moderating Pada Bank Syariah Indonesia KCP Enrekang Hasrul Saharuddin; Nuraeni Gani; Ilham Gani
Jurnal Ilmiah Multidisiplin Keilmuan Mandira Cendikia Vol. 2 No. 7 (2024)
Publisher : Yayasan Pendidikan Mandira Cendikia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan penelitian ini adalah untuk menganalisis dan mengetahui seberapa besar pengaruh promosi kualitas pelayanan dan kualitas produk terhadap loyalitas nasabah dengan kepuasan nasabah sebagai variabel moderating pada bank syariah Indonesia KCP Enrekang. Jenis penelitian ini adalah penelitian kuantitatif dengan menggunakan pendekatan komparatif yang dapat diartikan sebagai penelitian yang membandingkan antara objek yang satu dengan yang lainnya. Adapun teknik penarikan sampel yang digunakan adalah purposive sampling. Hasil penelitian ini menunjukkan bahwa promosi tidak berpengaruh positif dan signifikan terhadap loyalitas nasabah, kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas nasabah, kualitas produk berpengaruh positif dan signifikan terhadap loyalitas nasabah, kepuasan nasabah tidak mampu memoderasi pengaruh variabel promosi terhadap loyalitas nasabah, kepuasan nasabah tidak mampu memoderasi pengaruh variabel kualitas pelayanan terhadap loyalitas nasabah, kepuasan nasabah mampu memoderasi pengaruh variabel kualitas produk terhadap loyalitas nasabah.
Pengaruh Kualitas Pelayanan Frontliner dan Penerapan Nilai-Nilai Islam terhadap Kepuasan Nasabah Bank Syariah Indonesia KCP Makassar Veteran MUH. AFTA NOER; Sitti Fatimah; Nuraeni Gani
Al-Maqrizi: Jurnal Ekonomi Syariah dan Studi Islam Vol. 3 No. 2 (2025): Al-Maqrizi: Jurnal Ekonomi Syariah dan Studi Islam
Publisher : ekonomi syariah

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Abstract

Di Bank Syariah Indonesia KCP Makassar Veteran, kualitas pelayanan frontliner dan penerapan nilai-nilai Islam adalah dua faktor utama yang mempengaruhi kepuasan nasabah. Dengan meningkatnya ekspektasi nasabah terhadap layanan keuangan, bank syariah harus mengelola kedua aspek ini secara efektif untuk memastikan tingkat kepuasan yang tinggi. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh Kualitas pelayanan Frontliner dan Penerapan Nilai-Nilai Islam terhadap Kepuasan Nasabah pada Bank Syariah Indonesia KCP Makassar Veteran. Metode yang digunakan dalam penelitian ini adalah metode penelitian kuantitatif, dengan menggunakan pendekatan asosiatif dengan jumlah sampel dalam penelitian ini sebanyak 100 sampel. Teknik analisis data menggunakan uji koefisien determinasi, uji parsial dan simultan. Hasil penelitian ini menunjukkan bahwa Kualitas Pelayanan Frontliner berpengaruh positif dan signifikan terhadap Kepuasan Nasabah, dengan nilai signifikansi 0,003 < 0,05 dan nilai t-hitung 3,085 > t-tabel 1,982, Penerapan Nilai-Nilai Islam berpengaruh positif dan signifikan terhadap Kepuasan Nasabah, dengan nilai signifikansi 0,000 < 0,05 dan nilai t-hitung 4,484 > t-tabel 1,982, dan Kualitas Pelayanan Frontliner dan Penerapan Nilai-Nilai Islam secara simultan berpengaruh positif dan signifikan terhadap Kepuasan Nasabah, dengan nilai signifikansi 0,000 < 0,05 dan nilai F-hitung 40,736 > dari F-tabel 3,090.
a Pengaruh Diversifikasi Produk dan Digital Marketing Sebagai Strategi Pemasaran Terhadap Peningkatan Jumlah Nasabah Produk Tabungan Mudhrabah Unit Usaha Syariah PT Bank Sulselbar Cabang Syariah Makassar Nurul Fatilawatul Hikma, Siti; Gani, Nuraeni; Taufiq, Muhammad
Study of Scientific and Behavioral Management Vol 7 No 1 (2026): Rekonstruksi Strategi SDM dalam Menghadapi Perubahan Global
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

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Abstract

Penelitian ini dilakukan dengan tujuan untuk menganalisis sejauh mana pengaruh Diversifikasi Produk dan Digital Marketing terhadap pertumbuhan jumlah nasabah tabungan mudharabah pada Unit Usaha Syariah (UUS) PT Bank Sulselbar Cabang Syariah Makassar. Pendekatan yang digunakan dalam penelitian ini adalah kuantitatif dengan metode deskriptif. Jumlah sampel yang digunakan sebanyak 100 responden yang merupakan nasabah aktif dari produk tabungan mudharabah. Teknik analisis data yang diterapkan adalah regresi linear berganda dengan bantuan perangkat lunak SPSS versi 25. Penelitian ini mengungkapkan bahwa Diversifikasi Produk memiliki pengaruh yang positif dan signifikan terhadap peningkatan jumlah nasabah. Begitu pula dengan Digital Marketing yang turut memberikan dampak positif dan signifikan terhadap pertumbuhan jumlah nasabah. Hal ini menunjukkan bahwa kedua strategi tersebut efektif untuk digunakan dalam mendorong peningkatan nasabah pada produk tabungan mudharabah. Dengan demikian, pihak bank disarankan untuk terus memperluas variasi produknya serta mengoptimalkan pemanfaatan pemasaran digital guna menjangkau lebih banyak kalangan masyarakat.   Kata Kunci : Diversifikasi produk; digital marketing; strategi pemasaran; tabungan mudharabah
Analisis Tingkat Keamanan Penggunaan Teknologi Biometrik Dalam Sistem Transaksi Digital Pada Bank Muamalat KCP Gowa Evi Sugiatni; Sudirman; Nuraeni gani; Kamaruddin; Asyraf Mustamin
Al-Zayn: Jurnal Ilmu Sosial, Hukum & Politik Vol 4 No 3 (2026): 2026
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/alz.v4i3.6228

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat keamanan teknologi biometrik dalam transaksi digital pada Bank Muamalat KCP Gowa. Jenis metode penelitian yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan eksploratif. Sumber data yang diperoleh dalam penelitian menggunakan teknik wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa teknologi biometrik sangat aman dan mudah digunakan oleh nasabah, dengan dukungan pandangan Islam yang positif asal penggunaannya bijaksana. Perlindungan data pribadi nasabah diatur oleh undang-undang terkait telekomunikasi dan transaksi elektronik, didukung oleh regulasi internasional. Meskipun biometrik menawarkan banyak manfaat, tantangan seperti kesalahan identifikasi dan ketidakstabilan jaringan harus diatasi melalui regulasi yang lebih ketat oleh perusahaan.
Penerapan Customer Relationship Management Dalam Menjaga Loyalitas Nasabah Pada Bank BSI Capem Pinrang Siti Fatimah; Surahmi; Nuraeni Gani; Ismawati
BJRM (Bongaya Journal of Research in Management) Vol. 9 No. 2 (2026): BJRM (Bongaya Journal of Research in Management)
Publisher : LPPM STIEM BONGAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37888/bjrm.v9i2.983

Abstract

Penelitian ini bertujuan untuk mendeskripsikan penerapan Customer Relationship Management (CRM) dalam menjaga loyalitas nasabah pada Bank Syariah Indonesia (BSI) KCP Pinrang, mengidentifikasi tantangan yang dihadapi, serta memberikan solusi atas kendala penerapannya. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan jenis penelitian lapangan (field research). Data dikumpulkan melalui observasi, wawancara, dan dokumentasi dengan informan yang meliputi kepala cabang, staf pemasaran, customer service, teller, dan nasabah. Hasil penelitian menunjukkan bahwa penerapan CRM di BSI KCP Pinrang mencakup tiga dimensi utama, yaitu people, proses, dan teknologi. Dimensi people menekankan profesionalisme, sikap ramah, kejujuran, dan kedisiplinan staf dalam melayani nasabah. Dimensi proses meliputi pengelolaan data nasabah, analisis kebutuhan, dan pengembangan program pelayanan. Dimensi teknologi mendukung integrasi data dan kemudahan akses informasi bagi nasabah. Tantangan yang dihadapi antara lain keterbatasan sumber daya manusia yang berkompeten, kurangnya pemanfaatan teknologi secara maksimal, dan hambatan komunikasi dengan nasabah. Solusi yang diusulkan meliputi pelatihan berkelanjutan bagi pegawai, optimalisasi sistem teknologi informasi, serta peningkatan strategi komunikasi yang personal dan transparan. Penerapan CRM yang efektif terbukti mampu meningkatkan kepuasan, membangun kepercayaan, dan memperkuat loyalitas nasabah, sehingga berdampak positif terhadap pertumbuhan dan keberlanjutan BSI KCP Pinrang.
Co-Authors - Trimulato, - Akhmad Jafar Aliah Adillah Amiruddin K Asniar Asniar Asyraf Mustamin Bahali, Hasnidar Evi Sugiatni Fitri Ramdani Hasrul Saharuddin Ilham Gani Ilham Gani Ismawati Ismawati Ismawati Kamaruddin Kamaruddin Arsyad Masykur, Firza agustianti Memen Suwandi Muh. Afta Noer Muhammad Taufiq Mustamin, Asyraf NURUL AZIZAH Nurul Fatilawatul Hikma, Siti Putra, Arbi Adi Samsul Arifai Siti Fatimah Sitti Fatimah Sitti Fatimah Sudirman Sulfia, Sulfia Surahmi wahyudiyud Yusril Dinata Kusumah Yusuf, Nina Anggereni