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Maker: Jurnal Manajemen
Published by Sekolah Tinggi Ilmu Ekonomi Sultan Agung
ISSN : 25024434     EISSN : 2686259X     DOI : 10.37403
Core Subject : Science,
Decision Sciences, Operations Research & Management
Maker: Jurnal Manajemen merupakan media publikasi artikel ilmiah yang berisi tentang hasil penelitian bidang manajemen yang diterbitkan pada bulan Juni dan Desember dikelola oleh Program Studi Manajemen STIE Sultan Agung.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 424 Documents
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THE EFFECT OF WORK SYSTEMS, ORGANIZATIONAL BEHAVIOR, PSYCHOLOGICAL WELL-BEING, AND ORGANIZATIONAL COMMITMENT, ON JOB SATISFACTION Truli Susatyo Dewi; Ferryal Abadi
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9, No 2 (2023): Volume 9 Nomor 2 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i2.604

Abstract

State Civil Apparatus (ASN) must have high performance. High-Performance Work Systems (HPWS) can increase employee and organizational productivity. In this study, we examine how HPWS relates to Organizational Citizenship Behavior (OCB), how psychological well-being (PWB) influences job satisfaction, and examine how PWB, organizational commitment, and job satisfaction function as mediators of HPWS-OCB interaction with the ASN population in 42 DKI Jakarta Provincial Government Organizations (OPD). Sampling was taken by purposive sampling, with ASN requirements with a minimum working period of 1 year. The survey was conducted in June 2023 to obtain data from 185 respondents who received 33 questions via Whatsapp. The data were evaluated using the Structural Equation Model Partial Least Square (SEM-PLS). HPWS has a significant positive effect on PWB and organizational commitment. HPWS does not affect OCB. The positive HPWS-OCB relationship can be fully moderated by PWB. PWB has a significant positive effect on organizational commitment and will increase OCB. HPWS does not affect job satisfaction. HPWS through PWB mediation and organizational commitment has a significant effect on job satisfaction. Organizational commitment does not mediate the HPWS-OCB relationship. Job satisfaction does not affect OCB. Government organizations should implement HPWS in ASN management so that ASN feels PWB and in the end voluntarily carry out OCB, which leads to improving the quality of excellent service and organizational performance
ANALYSIS OF THE RELATIONSHIP MODEL OF ORGANIZATIONAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: EVIDENCE FROM THE INDONESIAN BANKING SECTOR Setiyawami Setiyawami; Christina Bagenda; Hernansi Biso; Trisnia Manggiasih
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10, No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.651

Abstract

This research aims to analyze the influence of transformational leadership, self-efficacy, and organizational climate on innovative work behavior in manufacturing companies in Indonesia. This research uses a literature and field design with a causal associative approach. This study uses a research instrument test consisting of validity and reliability tests. The quantitative analysis consists of a normality test, regression test, hypothesis test, correlation test, and coefficient of determination. This research concludes that transformational leadership, self-efficacy, and organizational climate have a positive and significant effect on innovative work behavior. In the ever-growing digital era, transformational leadership is essential for manufacturing companies to face challenges and take advantage of emerging opportunities. In the digital era, self-efficacy helps employees cope with uncertainty and change, turn challenges into opportunities, and view technological change as a foundation for personal and professional growth. Furthermore, by adopting a pro-innovation organizational climate, manufacturing companies can more easily adapt to technological changes, optimize production processes, and exploit the full potential of the Industrial Revolution 4.0.
ANALYSIS OF FACTORS AFFECTING INNOVATIVE WORK BEHAVIOR IN THE DIGITAL ERA: CASE STUDY OF MANUFACTURING COMPANIES IN INDONESIA Setiyawami Setiyawami; Gloria Miagina Palako Djurubassa; Hernansi Biso; Syamsuddin Syamsuddin
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9, No 2 (2023): Volume 9 Nomor 2 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i2.630

Abstract

climate on innovative work behavior in manufacturing companies in Indonesia. This research uses a literature and field design with a causal associative approach. This study uses a research instrument test consisting of validity and reliability tests. The quantitative analysis consists of a normality test, regression test, hypothesis test, correlation test, and coefficient of determination. This research concludes that transformational leadership, self-efficacy, and organizational climate have a positive and significant effect on innovative work behavior. In the ever-growing digital era, transformational leadership is important for manufacturing companies to face challenges and take advantage of emerging opportunities. In the digital era, self-efficacy helps employees cope with uncertainty and change, turn challenges into opportunities, and view technological change as a foundation for personal and professional growth. Furthermore, by adopting a pro-innovation organizational climate, manufacturing companies can more easily adapt to technological changes, optimize production processes, and exploit the full potential of the industrial revolution 4.0.
LITERARY ANALYSIS: THE IMPACT OF PRODUCT EXCELLENCE ON KENTUCKY FRIED CHICKEN (KFC) FAST FOOD RESTAURANT Isyana Rahayu; Dheri Febiyani Lestari; Geni Nurfadilah; Marto Silalahi
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10, No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.672

Abstract

Business expansion in this era of globalization is significantly on the rise, and competition is intense. One such example of a company that has been experiencing substantial growth is a culinary business operating primarily within the fastfood sector. Hence, it is imperative for enterprises to prioritize the caliber of their merchandise in order to deliver contentment to patrons and garner their loyalty, thereby augmenting their competitive edge. Prior researchs hold immense significance as they substantiate and reinforce forthcoming scientific theories. The aim of penning this literature review is to scrutinize product quality. The literature provides insights into the variables of product quality, service quality, customer satisfaction and customer loyalty. It also highlights that research methodologies such as SPSS and PLS are widely used. The outcomes indicate a positive correlation between product quality and factors like purchase decisions, customer satisfaction and loyalty.
THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND TALENT MANAGEMENT ON PRODUCTIVITY WITH INNOVATION AS A MEDIATING VARIABLE (CASE STUDY PT NESINAK INDUSTRIES CIKARANG) Niken Mayang Sari; Muhamad Ekhsan
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10, No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.636

Abstract

. This study aims to analyze the effect of Organizational Citizenship Behavior (OCB) and Talent Management on productivity, with Innovation as a mediating variable at PT Nesinak Industries, Cikarang. This quantitative research involves a population of employees in the PT Nesinak Industries area, by collecting data using a questionnaire distributed through an application called Google Form. Data analysis was carried out using the Smart PLS method. The results showed several findings that supported the hypotheses. First, OCB does not contribute significantly to productivity, which is influenced by the lack of recognition and reward for organizational citizenship behavior. Second, Talent Management also did not make a significant contribution to productivity, constrained by the lack of clarity in job appraisal. Third, OCB has no significant effect on innovation due to the lack of clear support for innovation. Fourth, Talent Management is able to make a significant contribution to innovation, but is still hampered by the lack of flexibility in the organization. urthermore, innovation did not make a significant contribution to productivity, influenced by the lack of support from leaders. Furthermore, OCB is unable to make a significant contribution to productivity through innovation due to the lack of leader involvement. Finally, Talent Management was also unable to make a significant contribution to productivity through innovation, affected by the lack of recognition and rewards in an innovative context. This research provides an in-depth understanding of the dynamic relationship between OCB, Talent Management, innovation, and productivity in a manufacturing organization environment. Managerial implications and practical recommendations are also discussed, creating a foundation for continuous improvement at PT Nesinak Industries.
THE MEDIATING EFFECT OF CAREER ADAPTABILITY BETWEEN WORK SOCIAL SUPPORT, STRESS, SATISFACTION, AND TURNOVER INTENTION ON PRIVATE SECTOR EMPLOYEES Annisa Syafira Efrial; Aryana Satrya
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9, No 2 (2023): Volume 9 Nomor 2 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i2.583

Abstract

This study aims to determine the effect of work social support on turnover intention mediated by career adaptability, the effect of work stress on turnover intention mediated by career adaptability, the effect of work social support on work satisfaction mediated by career adaptability, the effect of work stress on work satisfaction mediated by career adaptability, and the effect of career adaptability on turnover intention mediated by work satisfaction. This research uses quantitative research methods. Data collection is done through primary data and secondary data. In this study, primary data was collected through an online questionnaire using Google Form, which was filled in by respondents independently. The questions in the questionnaire are closed-ended and use different measurement scales for each variable. The data that has been collected is then analyzed using the SEM (Structural Equation Modeling) method. The results showed that work social support, work stress has a positive and significant effect on turnover intention mediated by career adaptability. Then, work social support, work stress has a positive and significant effect on work satisfaction mediated by career adaptability. While career adaptability has no influence on turnover intention mediated by work satisfaction.
CONTRIBUTION BRAND TRUST IN INCREASING CUSTOMER LOYALTY AT PATRA PARAPAT HOTEL Onita Sari Sinaga; Vivi Candra; Evan Sari Simarmata
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10, No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.657

Abstract

Penelitian ini dilakukan di perusahaan jasa akomodasi dan makanan yaitu Hotel Patra Parapat. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh brand trust terhadap loyalitas pelanggan. Metode penelitian ini menggunakan kuantitatif. Jumlah populasi sebanyak 94 instansi dan 30 travel agent dijadikan sampel penelitian. Teknik sampling yang digunakan adalah cluster sampling. Teknik analisa data menggunakan analisis regresi linear berganda. Hasil penelitian menyatakan bahwa brand trust berpengaruh positif dan signifikan terhadap loyalitas pelanggan pada Hotel Patra Parapat. This research was conducted in accommodation and food services company, Patra Parapat Hotel. This study aims to test and analyze the influence of brand trust on customer loyalty. This research method uses quantitative. The population of 94 agencies and 30 travel agents were sampled. The sampling technique used is cluster sampling. Data analysis techniques using multiple linear regression analysis. The results stated that brand trust has a positive and significant effect on customer loyalty at Patra Parapat Hotel.
TEACHER PERFORMANCE IS REVIEWED BASED ON THE PRINCIPAL'S LEADERSHIP AND SCHOOL CULTURE AT PEMATANG SIANTAR FAMILY FOUNDATION PRIVATE HIGH SCHOOL Efendi Efendi; Sherly Sherly; Andy Wijaya; Erbin Chandra; Sisca Sisca
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9, No 2 (2023): Volume 9 Nomor 2 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i2.631

Abstract

The research objective is to determine the impact of principal leadership and school culture on teacher performance. The approach used in the research design is a qualitative descriptive approach and a quantitative descriptive approach. This study uses a test of validity, reliability, normality, simple linear regression, correlation and determination, the Ftest and t test with the results of the study, namely a positive and significant effect between principal leadership and school culture on teacher performance and a moderately high level of relationship. The contribution of principal leadership and school culture on teacher performance was 73,1%
WORK-FAMILY CONFLICT AND EMOTIONAL EXHAUSTION: THE IMPACT ON THE PERFORMANCE OF FEMALE EMPLOYEES WITH ORGANIZATIONAL COMMITMENT AS A MEDIATING VARIABLE Mei Rani Amalia; Setyowati Subroto; Hani Nurbaeti
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9, No 2 (2023): Volume 9 Nomor 2 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i2.565

Abstract

This study was conducted to determine the implications of work-family conflict and emotional exhaustion on the performance of female employees during the COVID-19 pandemic with organizational commitment as a mediation variable, a case study at the Tegal City Health Office. The authors in this study were all 48 female employees of the Tegal City Health Office who were married and had civil servant status. The sampling technique used saturated sampling by taking the population as a sample. The data analysis technique used in this study was the partial least square (PLS) method with SmartPLS software version 3.0.  The results of this study explain that Work-family conflict and emotional exhaustion have negative and significant implications for organizational commitment and employee performance. In contrast, organizational commitment had a positive and significant impact on employee performance.
ANALYSIS OF MOTIVATION, CAREER PATH AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE IN THE COMMUNICATIONS AND INFORMATICS SERVICE MEDAN CITY Siti Normi
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10, No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.674

Abstract

This study aims to determine and analyze the Effect of Motivation, Career Path and Work Discipline on the Performance of Employees of the Communication and Information Agency (DISKOMINFO) of Medan City. The research sample was 45 respondents. This research was conducted using quantitative research methods. The results showed that motivation, career path and work discipline In this study the data analysis technique used was multiple linear regression analysis which showed that partial motivation did not have a significant effect on employee performance at the Medan City DISKOMINFO Office, the career path partially had a positive and significant effect on employee performance at the Medan City DISKOMINFO Office, Work discipline partially has a positive and significant effect on employee performance at the Medan City DISKOMINFO Office. The hypothesis testing simultaneously shows that motivation, career path and work discipline together have a significant effect on employee performance at the Medan City DISKOMINFO Office with a significant probability of < 0.05 each and has an influence of 0.632 (63.2%).

Page 19 of 43 | Total Record : 424

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