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Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Published by Universitas Bina Taruna Gorontalo
ISSN : 20881894     EISSN : 27159671     DOI : -
Core Subject : Social,
Social Sciences
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik terbit 6 bulan sekali yaitu pada Juni dan Desember. Diterbitkan oleh P3M Sekolah Tinggi Ilmu Administrasi Bina Taruna Gorontalo
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 558 Documents
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EVALUASI PROGRAM TRANSPORTASI GRATIS UNTUK PELAJAR DI KABUPATEN TUBAN Kurniawan, Wahyu Bagus; Huda, Muhammad Miftahul; Rupiarsieh
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1711

Abstract

This research aims to determine the evaluation of the free transportation program for students in Tuban Regency, organized by the Tuban Regency Government through the Environmental and Transportation Agency (DLHP). This research uses a qualitative method that is descriptive in nature. The data collection techniques in this study were conducted through three methods, namely observation, interviews, and document studies. The results of this study indicate that the free transportation program for students in Tuban Regency has not been running optimally. Although the program has provided benefits for students by facilitating free buses and transportation, there are several areas that need improvement, such as the lack of free bus and transportation fleets, the absence of a hotline for public complaints, and the unavailability of an application and tapping system for free transportation, which are only possessed by the "Si Mas Ganteng" bus.
ANALISIS KUANTITATIF IMPLEMENTASI KEBIJAKAN PROGRAM BPJS KESEHATAN DI RSUD PROF. DR. ALOEI SABOE KOTA GORONTALO Abdussamad, Siti Nurcahyati; Abdussamad, Siti Nurmardia
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1712

Abstract

This research aims to determine the extent to communication and resources have on the effectiveness of the implementation of the BPJS Health program, both simultaneously and partially. The background to the problem of implementing the BPJS Health program is that for approximately 5 years, the BPJS Health program has always experienced a budget deficit. The main cause is the categories of BPJS Health participants who tend not to pay premiums on time and participants who only pay contributions when he just wanted to go to the hospital for treatment. This research uses quantitative research methods. The data collection technique is by distributing questionnaires to 100 samples who are BPJS Health users at RSUD Prof. Dr. Aloei Saboe, Gorontalo City. The research results show that communication and resources have a partial positive and significant influence of 21.8% and 62% respectively on the effectiveness of the implementation of the BPJS Health program and simultaneously the influence of communication and resources on the effectiveness of implementing the BPJS Health program was 61.3%.
INOVASI DIGITAL: MENINGKATKAN KUALITAS LAYANAN PUBLIK MELALUI APLIKASI PDAMINFO Akib, Karmila; Rilfayanti Thomassawa
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1592

Abstract

This study aims to determine water account payment services through the pdamINFO application.). The method used in this study is a qualitative method with data collection techniques through observation and interviews and analysis is carried out through reduction, data presentation, verification and conclusions. The results showed that the online water bill payment service at PDAM Poso Regency still could not meet all the New Public Service (NPS) service indicators stated by Carlson and Schwarz optimally. Of the 8 (eight) existing indicators, 3 (three) of them are: Convenience, personal attention and fiscal responsibility has not been maximized. The supporting factors for this online water bill payment service are the accuracy and and many choices of payment systems provided. While the inhibiting factors are the behavior of customers who feel unsatisfied if they do not come to pay at the PDAM counter, internet networks in some service areas that are still unstable and socialization that is still not carried out.
PENGARUH GREEN TRANSFORMATIONAL LEADERSHIP DAN GREEN TRAINING TERHADAP SUSTAINABLE PERFORMANCE MELALUI EMPLOYEE GREEN BEHAVIOR Isnaini, Kinanti Putri Nur; Fu’ad, Eko Nur
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1705

Abstract

This study aims to identify the impact of green transformational leadership and green training on sustainable performance through the mediating role of employee green behavior at CV. Kalingga Keling Jati, Jepara. This study adopts a quantitative approach with data collection through the distribution of structured questionnaires to employees of CV Kalingga Keling Jati, Jepara. To analyze the direct and indirect relationships between variables, the Structural Equation Modeling (SEM) method was used. The results of the analysis show that the variables studied green training and green transformational leadership have a significant effect on improving employees' green behavior, which ultimately leads to improved sustainable performance. These findings emphasize the importance of environmental training and green leadership in overcoming the challenges faced in achieving corporate sustainability goals. The study also states that the application of environmental values in training and leadership programs has an important role in aligning industry practices with global sustainability goals. Therefore, companies that want to contribute to sustainability should give priority to the development of green training programs and leadership styles that are effective in driving environmental transformation.
DINAMIKA COLLABORATIVE GOVERNANCE DALAM PROSES PERENCANAAN PEMBANGUNAN DI PROVINSI GORONTALO Tulie, Espin; Aneta, Asna; Aneta, Yanti; Sulila, Ismet
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1743

Abstract

Penelitian ini menganalisis penerapan collaborative governance dalam perencanaan pembangunan di Provinsi Gorontalo, khususnya penyelarasan antara Pokok-pokok Pikiran DPRD dan Rencana Kerja Pemerintah Daerah (RKPD). Dengan pendekatan kualitatif, data diperoleh melalui wawancara, observasi, dan analisis dokumen, serta divalidasi dengan triangulasi dan FGD. Hasil penelitian menunjukkan tantangan berupa kurangnya koordinasi, desain kelembagaan yang lemah, dan pengaruh ego sektoral. Namun, harmoni kebijakan dapat dicapai melalui kepercayaan, transparansi, dan kolaborasi yang inklusif. Penelitian ini merekomendasikan penguatan kelembagaan, kepemimpinan visioner, dan pelibatan publik untuk menghasilkan perencanaan pembangunan yang efektif dan responsif. Temuan ini memberikan kontribusi terhadap pengembangan praktik kepemerintahan di Indonesia.
REFORMASI ADMINISTRASI PUBLIK: MENGINTEGRASIKAN NILAI-NILAI LOKAL UNTUK MOTIVASI PNS DI GORONTALO Acub Umar, Novel; Aneta, Asna; Mohamad Kasim, Nur; Hamim, Udin
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1748

Abstract

Penelitian ini bertujuan mengkaji peran nilai-nilai lokal dalam memotivasi PNS dalam melaksanakan tugas pelayanan publik, dengan fokus pada dua nilai utama Gorontalo, yaitu "huyula" (gotong royong) dan "bapodulu" (saling menghormati). Tujuan penelitian ini adalah untuk mengeksplorasi bagaimana nilai-nilai tersebut dapat diintegrasikan ke dalam reformasi administrasi publik guna meningkatkan motivasi PNS, serta dampaknya terhadap kualitas pelayanan publik. Pendekatan yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa integrasi nilai-nilai lokal dapat memperkuat budaya organisasi yang mendukung kolaborasi, empati, dan rasa tanggung jawab terhadap masyarakat. Meskipun ada tantangan dalam implementasinya, seperti resistensi terhadap perubahan dan ketidaksesuaian antara praktik birokrasi modern dan nilai lokal, penelitian ini menawarkan rekomendasi untuk pengembangan program pelatihan berbasis nilai lokal dan kebijakan yang mendukung penerapan nilai-nilai tersebut dalam administrasi publik. Penelitian ini diharapkan memberikan kontribusi terhadap pengembangan reformasi administrasi publik yang lebih responsif, efektif, dan berkelanjutan.
PROSES IMPLEMENTASI KEBIJAKAN 5 (LIMA) HARI SEKOLAH DALAM PROSES BELAJAR MENGAJAR SISWA DAN GURU DI MADRASAH TSANAWIYAH NEGERI 2 POSO KABUPATEN POSO Syuaib, Mohammad Rusli
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 1 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i1.1758

Abstract

The purpose of this study is to find out the process of implementing the 5 (five) school days policy in the teaching and learning process of students and teachers at Madrasah Tsanawiyah Negeri 2 Poso, Poso Regency is measured by four existing indicators, namely the condition of the classroom environment, learning time, concentration and responsiveness which are indicators of Presidential Regulation No. 21 of 2023 concerning Working Days and Hours of Government Agencies and State Civil Apparatus. The method used is descriptive qualitative describing the problems that occur at the research location. The techniques used in data collection are observation, interviews and documentation. Data analysis using data reduction, data presentation, and conclusion drawing. The results of this study indicate that in the implementation of the 5 (five) school days policy, students and teachers feel uncomfortable being at school all day due to the density of learning time in the classroom. The factors that influence this study are individual circumstances and learning approaches.
PENGARUH PENGETAHUAN TEKNOLOGI, MOTIVASI KERJA, DAN SUPERVISI KEPALA SEKOLAH TERHADAP KINERJA GURU Yuliani, Gita Rahma; Niati, Asih; Rizkiana, Citra
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 2 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i2.734

Abstract

This study aims to find out the factors that influence teacher performance, namely the influence of technology,work motivation and implementation of supervision by school principals in improving teacher performance at the Husnul Khatimah Foundation. The method used in this research is quantitative research with data collection techniques through questionnaires with a sample of 48 respondents and using purposive sampling. The results of the analysis show that the variable knowledge of technology has no positive and significant effect on teacher performance. High or low technological knowledge possessed by a teacher cannot affect the results of teacher performance at the Husnul Khatimah Foundation. The variables of work motivation and principal supervision have a positive and significant effect on teacher performance. In improving teacher performance, it is necessary to provide guidance by the principal in the form of coaching activities and training programs on a regular basis and build the motivation of each teacher. The coefficient of determination (Adj R²) is 0.777 which means that the teacher's performance variable can be influenced by the variables of technological knowledge, work motivation and school principal supervision by 77.7%, while the rest is influenced by other variables outside the model studied.  
AGILE GOVERNANCE: TRANSFORMASI TATA KELOLA PARIWISATA TELUK TOMINI GORONTALO, INDONESIA Aneta, Yanti; Yunus, Resmiyati; Pakaya, Rahmatia; Hulinggi, Pebriyanto A.
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 2 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i2.1581

Abstract

This study aims to examine the Transformation of Tomini Bay Tourism Governance through the application of Agile Governance as a strategy to improve human resources in the tourism sector of Tomini Bay, Gorontalo. Agile Governance is a governance approach that is responsive and adaptive to change, enabling public organizations to face dynamic challenges. Institutional revitalization in this context aims to increase the effectiveness of coordination, synergy between stakeholders, and strengthen the role of human resources in managing leading tourist destinations in Tomini Bay. This study uses a descriptive qualitative method with a case study approach. The data collection technique was carried out through in-depth interviews and analysis of related policy documents. The results of the study show that the implementation of Agile Governance can increase flexibility in governance, strengthen cross-sector synergy, and improve the quality of human resources in tourism management. The main challenges faced include sectoral egos, limited funding, and lack of competence of local human resources. This study concludes that Agile Governance can be an effective solution in increasing regional tourism competitiveness if supported by inclusive and collaborative policies.
KUALITAS PELAYANAN PERIZINAN DAN NON PERIZINAN MELALUI APLIKASI SICANTIK CLOUD DI KABUPATEN TEBO JAMBI Nazila; Ayuninsih, Eva; Hapsa; Fatriani, Riri Maria
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 2 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i2.1596

Abstract

This study aims to analyze the quality of licensing and non-licensing services through the SICANTIK Cloud application at DPMPTSPKUKM Tebo Regency. The research method uses a descriptive qualitative approach by referring to the Zeithml, Parasuraman & Barry service theory which includes five dimensions: physical evidence, reliability, responsiveness, assurance, and empathy. The results showed that the implementation of the SICANTIK Cloud application as a breakthrough to simplify the licensing process has gone well, but the dimensions of physical evidence and reliability are still not optimal in facilitating community service, while the dimensions of responsiveness, assurance, and empathy have shown good performance even though they have not reached the maximum level.

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