cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Ida Ayu Sri Puspa Adi
Contact Email
sripuspaadi@ppb.ac.id
Phone
+6282144406236
Journal Mail Official
p3m@ppb.ac.id
Editorial Address
Jl. Dharmawangsa, Benoa, Kec. Kuta Sel., Kabupaten Badung, Bali 80361
Location
Kab. badung,
Bali
INDONESIA
Journal of Hospitality Accommodation Management
Published by Politeknik Pariwisata Bali
ISSN : 2828447X     EISSN : 28284488     DOI : -
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal of Hospitality Accommodation Management is a scientific journal that implements a blinded-peer-review process in handling manuscripts and aims to become a scientific medium for interdisciplinary researchers in the hospitality management sector to communicate their research to audiences including educators, learners, researchers, thinkers and field professionals. The considerations in determining scientific articles for publication are based on relevance, clarity, topic and originality, as well as the extent to which the articles can advance knowledge, understanding and application and its possible contribution in inspiring further development and research. Firstly published in 2022, the journal invites contribution in the following interdisciplinary scope: Accommodation Management Accommodation Marketing Human resources management in hospitality Hotel finance management Information and telecommunication technology in hospitality Hospitality Education Sustainability in Hospitality Hotel operation
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 89 Documents
 4   5   6   7   8 
Identifikasi Standar Kualitas Bahan Baku Sayuran Dalam Industri Perhotelan: Studi Kasus Di Labuan Bajo: Identification of Quality Standards for Vegetable Raw Materials in the Hospitality Industry: A Case Study in Labuan Bajo Siagian, Reynaldo; Hibur, Tekla Ayuningsih
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1743

Abstract

The hospitality industry, particularly in the food and beverage sector, relies heavily on the quality of raw materials to ensure guest satisfaction. One of the key ingredients that significantly influences the quality of dishes is vegetables, which must meet certain standards such as freshness, size, color, cleanliness, and food safety. This study aims to identify the quality standards for vegetable raw materials applied by hotels in Labuan Bajo, focusing on key vegetables such as potatoes, carrots, and lettuce, as well as understanding the origin of vegetable suppliers and the challenges faced in sourcing these raw materials. Based on interviews, observations, and documentation with hotel staff in Labuan Bajo, the results show that most hotels rely on suppliers from outside the region, though they still strive to support local suppliers. The three hotels studied established strict criteria for vegetable quality, including freshness, size, color, cleanliness, and food safety. Proper packaging and storage are also essential factors in maintaining vegetable quality. This research is expected to provide insights for local suppliers to improve the quality of their products and assist hotels in obtaining high-quality vegetable supplies that can better meet guest needs.
KINERJA PRAMUGRAHA DALAM MEMBERSIHKAN KAMAR TAMU DI HOTEL X Yasa, I Kadek Adi Dharma; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1745

Abstract

This study aims to determine the performance of room attendants in cleaning guest rooms at The St. Regis Bali Resort Hotel. The theory used is the theory (Robins, 2016), which sets 4 indicators to assess employee performance: work quality, work quantity, responsibility, and cooperation. The research method used in this research is descriptive qualitative. The data collection methods used for observation, interviews, and documentation studies. Based on the results of the data analysis, 2 indicators still need improvement, and 2 indicators are good and need to be maintained. The results of the total performance of room attendants in cleaning guest rooms at The St. Regis Bali Resort show that 82% have been done and 18% have not. Suggestions that can be given are that the manager or supervisor always provides input, direction, and intensive training and is expected to increase the discipline of the room attendants so that the work results will be better in the future.
Analisis Efektivitas Kerja Style Attendant di Hotel X: Mengatasi Tantangan Kuantitas Kerja untuk Pelayanan Optimal Arthini, Ni Nyoman Suci; Merta, I Nyoman Putra Arta; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1747

Abstract

This research was motivated by guest complaints regarding the lack of thoroughness of Style Attendants in carrying out their duties in the Style Department of Hotel X. This study aims to evaluate the work effectiveness of Style Attendants based on three indicators from Hasibuan's theory: work quality, work quantity, and time utilization. Data were collected through interviews and documentation involving three Style Attendants and one team leader. The data analysis technique used in the research is descriptive qualitative. The study's results showed a decrease in effectiveness in the work quantity and time utilization indicators due to excessive additional workloads on runners. However, in the work quality indicator, Style Attendants could complete tasks well and on time. This study is expected to be a basis for increasing the effectiveness of Style Attendants, especially in terms of work quantity, to provide more optimal service to guests.
KUALITAS KEBERSIHAN KAMAR TAMU DI HOTEL X Primantara, I Gede Bagus Mahardika; Adi, Ida Ayu Sri Puspa; Launingtia, I Gusti Ayu Niken
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1767

Abstract

This study aims to assess the quality of guest room hygiene at Hotel X. A descriptive qualitative research method was used, with data collected through observations and interviews. The results indicate that 80% of the guest rooms at Hotel X meet the established hygiene standards, while 20% do not comply with these standards. Based on these findings, the following recommendations are proposed: Housekeeping management should reconsider the time allocation and room assignments per section to ensure that room attendants are not rushed during the cleaning process. This would allow them to maintain optimal cleanliness standards. Housekeeping management should implement a periodic maintenance plan for repairing furniture and equipment in certain rooms, ideally during low occupancy periods (low season). This approach aims to enhance overall guest room hygiene quality. Room attendants should conduct a final inspection after cleaning each room to verify that it meets cleanliness standards and is properly prepared as a "vacant clean" room.
Penanganan Lena pada Departemen Tata Graha di Hotel XYZ Wiguna, I Nyoman Candra; Seniartha, I Wayan; Sunarsa, I Wayan; Darmawijaya, I Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1770

Abstract

The purpose of this study was to find out how to handle linen in the Housekeeping Department at Hotel XYZ. The data analysis method used is qualitative descriptive. Data collection techniques are applied to obtain data, namely interviews, observations, and documentation studies. Interviews were conducted with executive housekeepers, and observations of the linen attendant officers were made using the observation checklist tool. The results of the study showed that 12% of the handling of linen in the housekeeping department in general was not in accordance with the standard operating procedures set. The advice that can be given is that the linen attendant is expected to supervise the laundry vendor in sorting out dirty linen, pay attention to the FIFO (First In, First Out) system, clean up torn and stained linen, and is expected to clean the linen store periodically  
Kualitas Pelayanan Service Express Agent di The ACC Resort Nusa Dua, Bali Yanti, Ni Luh Putu Dewi Trisna; Rastitiati, Ni Kade Juli; Putra, Dewa Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1771

Abstract

This study aimed to find out the quality of Service Express Agent services at The ACC Resort, Nusa Dua, Bali. Data collection was conducted through direct interviews with the Service Express Manager, internal users, and external users at the resort. A qualitative descriptive data analysis was employed referring to the dimensions of service quality: tangibles (physical evidence), reliability, responsivenes, assurance and emphaty. The findings indicate that the overall sevice quality of the Service Express Agent is very good, particularly in the dimensions of tangibles, responsiveness, assurance and emphaty. However, there is a need for improvement in the reliability dimension, especially in addressing service delay during peak seasons or high-demand periods. To enhance service quality, ACC management should implement regular training and mentoring programs for staff.
MENINGKATKAN PELAYANAN BELL AMBASADOR ( STUDI KASUS DI HOTEL X DI NUSA DUA Grace, Gabriela; Darmaputra, Putu Gede Eka; Putra, Dewa Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1773

Abstract

This research aims to analyze the improvement of handling guests' luggage upon arrival at Hotel X in Nusa Dua. The study employs a descriptive qualitative method and reveals that out of 16 criteria in the hotel's Standard Operating Procedure (SOP), only 10 criteria have been implemented according to standards. In comparison, the remaining 6 criteria are not yet fully compliant. To address these shortcomings, key indicators are used as a reference: avoiding damage, preventing loss, ensuring items are not misplaced, and avoiding delays in delivery during the arrival phase. The improvements focus on strengthening security measures for luggage, proper placement, and better documentation. This data indicates that the implementation of improved procedures will enhance the quality of service at the hotel
Pengaruh Harga dan Fasilitas Terhadap Keputusan Berkunjung di Jasmine Park Cisauk, Tangerang Selatan, Provinsi Banten Freddy Triono; Fetty Asmaniati; Ismeth Emier Osman; Novita Widyastuti Sugeng; Agus Riyadi
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1821

Abstract

This study aims to analyze the impact of price and facilities on visitors' decision to visit Jasmine Park Cisauk. The approach used is quantitative with a descriptive design, and data was collected using accidental sampling from 105 respondents who are visitors of Jasmine Park. The research instrument used a five-point Likert scale questionnaire to measure the respondents' perceptions of price, facilities, and visit decisions. Data were analyzed using multiple linear regression through the SmartPLS application. The results indicate that price and facilities significantly affect the decision to visit. Affordable prices that match the quality of the facilities offered can attract visitors. In contrast, complete and comfortable facilities such as a mini zoo, thematic gardens, and adequate parking areas enhance visitors' positive experience and satisfaction. This study concludes that price and facilities are important factors influencing the decision to visit Jasmine Park. Suggestions for the management include maintaining the quality of facilities and increasing the diversification of tourist attractions. The local government is recommended to support infrastructure development and promote tourism destinations. Visitors are expected to maintain cleanliness and preserve nature around the tourist area.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Tamu di Hotel Horison Bandar Lampung Pramudito; Faiza Rachim; Mochamad Achmadi; Linda Desafitri Ratu Bilqis; Braja Eka Sukma
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1822

Abstract

This study aims to analyze the effect of service quality, consisting of five SERVQUAL dimensions, on guest satisfaction at Horison Hotel Bandar Lampung. A quantitative approach with multiple linear regression analysis was employed in this study. Data were collected through questionnaires distributed to 100 respondents staying at the hotel and were analyzed using validity tests, reliability tests, coefficient of determination tests, partial tests, and simultaneous tests. The results showed that all five dimensions of service quality had a significant effect on guest satisfaction. The tangibles dimension had an impact due to the comfortable and modern physical appearance of the hotel, reliability due to service consistency, responsiveness related to the speed and accuracy of staff responses, assurance related to guests’ sense of security and trust in staff, and empathy reflected in personal attention to guests. Based on these findings, it is recommended that hotel management continue to improve service quality by paying attention to these five dimensions to enhance guest satisfaction and loyalty. Guests are also encouraged to provide constructive feedback so that the hotel can continuously improve its service quality.
The Local Community's Perspective: Development of Tengkudak Village as A Tourist Village Oka, I Made Darma; Suparta, I Ketut; Budiasa, I Made; Suarja, I Ketut; Darmayanti, Putu Widya
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1930

Abstract

This research aims to explore the potential for developing Tengkudak village as a tourist village from the perspective of the local community. Data collection through observation, interviews, and literature study using quantitative descriptive analysis. The sample was determined as 100 people through proportional random sampling. Informants were selected from the community who understood the existence of the village through proportional random sampling. The research results show that the local community basically strongly agrees with developing this village as a tourist village, with a score of 4.11 (agreeing to develop it into a tourist village). To be able to maximize the development of the tourist village, it is necessary to involve pentahelic actors (government, academics, tourism actors, the media, and local communities) in the development of the tourist village. The government is only limited to facilitating, and local communities are the main actors in developing tourist villages, so they can better understand natural and cultural phenomena, as a determinant of the quality of tourism products owned by the village. This can certainly foster a common perception of all Pentahelix actors and provide the widest possible space for local communities as the main actors in developing tourist villages.

Page 6 of 9 | Total Record : 89

 4   5   6   7   8 

Filter by Year

2022 2025


Reset
Filter By Issues
All Issue Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)