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Ida Ayu Sri Puspa Adi
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INDONESIA
Journal of Hospitality Accommodation Management
Published by Politeknik Pariwisata Bali
ISSN : 2828447X     EISSN : 28284488     DOI : -
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal of Hospitality Accommodation Management is a scientific journal that implements a blinded-peer-review process in handling manuscripts and aims to become a scientific medium for interdisciplinary researchers in the hospitality management sector to communicate their research to audiences including educators, learners, researchers, thinkers and field professionals. The considerations in determining scientific articles for publication are based on relevance, clarity, topic and originality, as well as the extent to which the articles can advance knowledge, understanding and application and its possible contribution in inspiring further development and research. Firstly published in 2022, the journal invites contribution in the following interdisciplinary scope: Accommodation Management Accommodation Marketing Human resources management in hospitality Hotel finance management Information and telecommunication technology in hospitality Hospitality Education Sustainability in Hospitality Hotel operation
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 89 Documents
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Guest Comments on Online Travel Agents Regarding the Front Office Department Service at Melia Bali Hotel Dwipayana, I Made Brahmantara; Adi, Ida Ayu Sri Puspa; Priliani, Ni Luh Dita
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.2143

Abstract

This research aims to evaluate guest comments on Online Travel Agents (OTAs) regarding the Front Office Department service at Melia Bali Hotel, Indonesia. The study uses a descriptive qualitative research method to assess guest comments obtained from OTA platforms such as Tripadvisor, Booking.com, and Tiket.com during the period from 2018 to 2023. Data collection techniques for this research involve observation and documentation, focusing on analyzing guest comments and identifying patterns in guest expectations regarding the Front Office Department service. The results indicate that there are positive comments related to the quick check-in and check-out processes, staff friendliness, and prompt service. Conversely, negative comments were found regarding slow check-in processes, reservation discrepancies, and a lack of information about hotel facilities. Based on these findings, it is hoped that recommendations can be made to improve the Front Office Department service at Melia Bali Hotel, thereby enhancing guest satisfaction and serving as a reference for future research in the hospitality field, particularly concerning the evaluation of positive and negative guest comments on OTAs regarding Front Office Department services.
Governance of Homestay in Cibuntu Tourism Village, Kuningan Regency, West Java, Indonesia Savitri Hendradewi; Anis Darsiah; Irfal; Filma Festivalia; Anita Swantari
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.2198

Abstract

This study aims to analyze homestay governance in Cibuntu Tourism Village, Kuningan Regency, West Java, by highlighting interactions between stakeholders, community adaptation strategies, and opportunities for developing sustainable governance models. Homestays were chosen as the focus of the study because they are a crucial node in community-based tourism (CBT) practices and a key pillar of sustainable village tourism. The research method employed a qualitative approach with a case study design. Informants were selected through purposive sampling involving homestay owners, Pokdarwis (Tourism Group) administrators, village officials, and private sector partners. Data were obtained through in-depth interviews, participant observation, and documentation studies, and were then analyzed thematically. The results showed that families still manage most homestays without uniform service standards, although the family atmosphere is a key attraction. Pokdarwis plays a crucial role, but community participation remains limited. In conclusion, homestay governance needs to be strengthened through the principles of good governance, expanded participation, and the integration of sustainable tourism as recommendations for the development of other tourism villages in Indonesia.
Peran Media Sosial Instagram (IG) Sebagai Media Promosi di D'Shopia Florist Bali Sedaniati, Ni Made Sri; Sekarti, Ni Ketut; Adi, Ida Ayu Sri Puspa
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1166

Abstract

Instagram (IG) has become one of the most widely used social media platforms for promotional purposes due to its various features. Businesses in the florist industry, such as D'Sophia Florist Bali, also utilize Instagram (IG) as a promotional tool. This research aims to understand the role of Instagramas a promotional medium for D'Sophia Florist Bali. The study adopts a quantitative approach in collecting and analyzing data. The instrument used is a questionnaire involving 50 respondents who are followers of D'Sophia Florist Bali on Instagram (IG). The questionnaire consists of 10 structured statements regarding 5 online promotion indicators, with responses divided into 5 scales. The research findings show that two indicators, namely advertising and sales promotion, have lower scores which is indicating a less effective role. On the other hand,  three indicators such as public relations, direct marketing, and personal selling, have good scores, which is indicating their effective role. This research provides a deeper understanding of the promotion indicators that influence the promotional activities of D'Sophia Florist Bali. The implication of these findings is the need for D'Sophia Florist Bali to enhance their promotional activities conducted through Instagram (IG). Keywords: Instagram (IG), promotion, florist        
Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance Darmawijaya, I Gede; Darmaputra, Putu Gede Eka; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1274

Abstract

This research aims to provide a different perspective on the dichotomy of work and life, which in many work-related studies is considered as suffering that needs to be balanced with non-working life or time. This qualitative research employs content analysis using secondary data sources from journal articles or other publications by experts, researchers, and spiritual practitioners. The findings of this study indicate that researchers use the work-life balance variable as a cause of job satisfaction. In contrast, experts and spiritual practitioners agree that there is only life, and life is where work is life itself. Researchers tend to view happiness as coming from external factors, always associated with compensation, job satisfaction, work environment, and other external stimuli. On the other hand, experts and spiritual practitioners believe, based on their experiences, that happiness is an internal creation, not influenced by external factors because true happiness is an inner experience. Therefore, it is recommended that further research focuses on effective practices of self-understanding leading to the awareness that happiness is not sought but found within.
Brand Image Bellboy pada Hotel XY Suwardiana, I Wayan Gilang; Wulan, Anak Agung Istri Ratna Sari; Sekarti, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1277

Abstract

This research aims to analyze the bellboy brand image at Hotel XY. The research method used in this study is a qualitative descriptive method. Data was collected by interviewing the concierge staff and observing the bellboy staff at XY. The research results show that there are still things that need to be considered in providing services to guests to make a bellboy's brand image better. The advice that can be given is that it is better to provide directions and daily briefings and refreshments regularly so that bad reviews do not occur which can affect the brand image of the bellboys at XY hotel.
Penanganan Keluhan Tamu Terhadap Pelayanan Front Office pada OTA di Hotel AKB Damayanti, Kadek Venny; Putra, Dewa Gede; Arthini, Ni Nyoman Suci
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1284

Abstract

Complaints are expressions of guest dissatisfaction with the standard of service and facilities of a hotel that are conveyed verbally or in writing. Therefore, it is necessary to handle complaints properly to provide solutions to guest complaints, Later on, it can restore guest confidence and provide satisfaction and loyalty to guests. This study aims to determine how to handle guest complaints about front office services at OTA at HOTEL AKB. The data was obtained using documentation and interview with Front Office Manager to find out  information regarding the criteria for handling guest complaints and the responses that should be given referring to guest complaints in Front Office services.The analysis technique used in this research is descriptive qualitative by first describing the existing problems then describing the suitability of the response to handling guest complaints by the hotel so that conclusions can be drawn. The results of this study indicates that the handling of guest complaints on OTA at HOTEL AKB still does not meet applicable standards. This can be proven by the conclusions obtained, namely from seven guest complaints regarding front office services, only three complaints have received a response from the hotel, but two points in the standard handling of guest complaints have not been done. Meanwhile, four other guest complaints have not received a response from the hotel, this means that six important points in the standard for handling guest complaints have not been carried out due to high workload during high or peak occupancy and this also happens because the time to respond to guest complaints is longer than expected. Handling guest complaints at OTA is not implemented due to a lack of regular training
Peran Pest Control Dalam Meningkatkan Kebersihan di Khas Hotel Makassar Ab., Ahmad; Jaya, Risman; Ningsi, Gustia
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1289

Abstract

Hotels must always be kept clean to avoid pest attacks that can interfere with guest comfort during their stay. This study aims to determine the handling of pest control at Hotel Khas Makassar. The method used in this research is a qualitative approach using qualitative descriptive analysis through observations and interviews with pest control officers who carry out pest control. The results showed that pest control handling at Hotel Khas Makassar has been running well, this is because the hotel involving an effective monitoring system and cooperation with pest control providers.
"Pariwisata Inklusi: Potensi Pasar Kreneng Denpasar sebagai Destinasi Wisata yang Aksesibel dan Inklusif" Dewi, I Gusti Ayu Melistyari; Aprinica, Ni Putu Isha
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1308

Abstract

This research study aims to explore and uncover the potential of Kreneng Market in Denpasar City as an accessible and inclusive tourist destination. The objective is to identify the challenges and opportunities in enhancing accessibility and creating an inclusive tourism experience for all visitors, including those with special needs. The study adopts a qualitative approach, utilizing interviews, observations, and document analysis to gather data. The findings reveal several challenges faced by Kreneng Market, such as limited physical accessibility, lack of easily accessible information, and communication barriers for visitors with special needs. Additionally, factors such as lack of awareness and understanding of the needs of visitors with special needs, inadequate training for market staff and vendors, and barriers in policy implementation hinder the progress of creating an inclusive tourism environment. Despite these challenges, the research also highlights the efforts made by market management, local government, and other stakeholders in improving accessibility and inclusive tourism. These efforts include physical improvements, staff and vendor training programs, awareness campaigns, and collaboration with the local community. The transformation of Kreneng Market into a tourist attraction has shown positive outcomes in terms of improved accessibility and inclusive tourism experience. This research study aims to explore and uncover the potential of Kreneng Market in Denpasar City as an accessible and inclusive tourist destination. The objective is to identify the challenges and opportunities in enhancing accessibility and creating an inclusive tourism experience for all visitors, including those with special needs. The study adopts a qualitative approach, utilizing interviews, observations, and document analysis to gather data. The findings reveal several challenges faced by Kreneng Market, such as limited physical accessibility, lack of easily accessible information, and communication barriers for visitors with special needs. Additionally, factors such as lack of awareness and understanding of the needs of visitors with special needs, inadequate training for market staff and vendors, and barriers in policy implementation hinder the progress of creating an inclusive tourism environment. Despite these challenges, the research also highlights the efforts made by market management, local government, and other stakeholders in improving accessibility and inclusive tourism. These efforts include physical improvements, staff and vendor training programs, awareness campaigns, and collaboration with the local community. The transformation of Kreneng Market into a tourist attraction has shown positive outcomes in terms of improved accessibility and inclusive tourism experience.
Strategi Up Selling di Hotel XXX Nusa Dua Prananta, I Komang Yoga; Indrayani , I Gusti Ayu Putu Wita; Iswarini, Ni Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1321

Abstract

The purpose of this study is to determine the up-selling strategies how receptionists implement up-selling strategies. This research is important to increase the revenue of hotel XXX Nusa Dua.. The data analysis technique used in this research is qualitative descriptive, and the discussion of this research refers to the theory of steps in up-selling by Sanjiwani (2023). The analysis results show that there are similarities and differences between the theory and the actual implementation. The similarity is that receptionists can explain the benefits of products with higher value. On the other hand, the criteria that are not met are that receptionists are unable to analyze guests' needs, do not offer the most expensive products, and do not provide discounts or special prices. Based on these results, the suggestions that can be given are that receptionists should improve their ability to analyze guest characteristics, be more proactive in offering products with the highest price, and the management should conduct more frequent training related to up-selling.
Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu Fraciska, Ni Putu Erica Putri; Seniartha, I Wayan; Pitanatri, Made Uttari
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1327

Abstract

The purpose of this study is to analyze the handling of Free Individual Traveller guest check-in based on standard operating procedures. The number of samples in this study was 7 staff using interview and observation methods. Data collection is carried out using question assistance for resource persons, data is taken from resource persons who handle guest check-in, namely Guest Service Agent and Front Office manager, In addition, data collection was also carried out from observations of GSA regarding the handling of FIT guest check-in at Le Grande Hotel Bali Uluwatu. The data analysis technique used in this study is a qualitative descriptive research method based on Standard Operating Procedure in handling FIT guest check-in at Hote Le Grande Bali Uluwatu. The results of this study show that in general, the procedure for handling FIT guest check-in at Le Grande Bali Uluwatu Hotel is not in accordance with existing SOPs. It can be said that it is not suitable because Le Grande Bali Uluwatu Hotel expects 100% of these procedures to be implemented, while the percentage figure only reaches 70%. Based on the results of the study, suggestions that can be given are that Le Grande Bali Uluwatu hotels should deliver directions before work and after work so that they always apply standard operating procedures and awareness from guest service agents in implementing SOPs to support services at the hotel.

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