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Jurnal Riset Manajemen
Published by INSTITUT TEKNOLOGI DAN BISNIS SEMARANG
ISSN : 29856221     EISSN : 29857627     DOI : 10.54066
Core Subject : Science,
Decision Sciences, Operations Research & Management
Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 273 Documents
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Pengaruh Kualitas Pelayanan dan Kecepatan Respons Terhadap Kepuasan Pelanggan di Restoran Marugame Udon Anindya Najmina Nareswari; Adhila Suryaningsih
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2715

Abstract

This research aims to analyze the influence of service quality and response speed on customer satisfaction at Marugame Udon restaurant. Through a literature review, this study examines various theories and previous research related to service quality, response speed, and customer satisfaction. The findings indicate that both service quality, which includes tangibles, reliability, responsiveness, assurance, and empathy, as well as response speed in serving customers, have a significant impact on customer satisfaction. Good service quality and high response speed can enhance customers' perception of the value offered by the restaurant and encourage customer loyalty. The implication of this research is the importance for the restaurant to continuously strive to improve service quality and response speed in order to maintain and enhance customer satisfaction
Strategi Inovatif Dalam Pelatihan Analisis Pekerjaan: Mengatasi Tantangan, Memaksimalkan Sumber Daya, dan Mengadaptasi Tren Global di Era Digital Ranyla Putri Amelliya; Riya Agustina Kusairi; Iriani Ismail
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2718

Abstract

In the digital era, training for job analysis faces various complex challenges, such as limited technological infrastructure, resistance to change, lack of digital competence, and budget constraints. This study explores these challenges while offering strategic solutions to enhance the effectiveness of training in job analysis. Proposed solutions include adopting technologies such as Learning Management Systems (LMS), gamification-based training, and collaboration with professional training providers. Additionally, change management focused on educating employees about the importance of digital training is highlighted as a critical factor. This study emphasizes the transformation of training methods from traditional to digital, the benefits of technology in training, and practical strategies to overcome implementation barriers. By leveraging technology-driven approaches, organizations can improve the quality of job analysis while fostering a more adaptive workforce in the digital era.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di PT Bretonia Aan Gunawan; Syamsul Arifin
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2720

Abstract

Customer satisfaction is a crucial factor in the service industry, including PT Bretonia Marble, which faces challenges in maintaining service quality standards amidst global competition. This study aims to measure the impact of service quality on customer satisfaction at PT Bretonia Marble. The research method used is quantitative with a correlational approach. Primary data was obtained through questionnaires distributed to a sample of the company's customers, while secondary data came from the company's sales reports. The independent variable in this study is service quality, and the dependent variable is customer satisfaction. Data processing was conducted using regression analysis to determine the relationship between these variables. The research results show that service quality has a significant influence on customer satisfaction, with an Adjusted R Square value of 0.645. This indicates that 64.5% of the variation in customer satisfaction can be explained by service quality, while the remaining portion is influenced by other factors such as price and product reputation. The T-test demonstrates that service quality positively impacts customer satisfaction with a significance value of 0.000. In conclusion, improving service quality at PT Bretonia Marble significantly contributes to customer satisfaction. Therefore, the company is advised to continuously enhance various service dimensions, such as reliability, empathy, and responsiveness, to maintain customer loyalty and improve market competitiveness. The study also recommends optimizing service processes and employee training to strengthen customer relationships and ensure business sustainability.
Pengaruh Gaya Kepemimpinan dan Disiplin Kerja Terhadap Kinerja Karyawan pada PT Mega Niaga Sejahtera Sintia Rahayu Mardyaningrum; Melisa Zuriani Hasibuan
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2721

Abstract

This study aims to analyze the influence of leadership style and work discipline on employee performance at PT Mega Niaga Sejahtera. The research design uses a quantitative descriptive approach with an ordinal scale, where the respondents were taken using a simple purposive sampling method of 50 people through distributed questionnaires. Data analysis used consisted of instrument testing, classical assumption testing, multiple linear regression analysis, and hypothesis testing. Data were processed using SPSS 24.0 for Windows. The results of the study prove that leadership style and work discipline simultaneously or together have a positive and significant effect on employee performance at PT Mega Niaga Sejahtera. The t-value of leadership style is 1.122> 1.676 with a significance level of 0.268> 0.05, the t-value of work discipline is 12.490> 1.676 where the significance level is 0.000 <0.05 so that it means that X1 is not accepted, while X2 is accepted in influencing employee performance at PT Mega Niaga Sejahtera. The results of the determination coefficient (R2) indicate that leadership style and work discipline have an effect on employee performance of 77.2% and the remaining 22.8% of employee performance is influenced by other factors not examined in this study.
Pengaruh Digital Marketing dan Harga Terhadap Minat Beli Konsumen Pengguna Shopee di Bandar Lampung dalam Perspektif Bisnis Islam: Studi pada Gen-Z Pengguna Shopee di Bandar Lampung Rizky Ananda Faisal; Evi Ekawati; Yulistia Devi
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2723

Abstract

The pre-survey findings show how information can influence interest in purchasing, whether it is information about products marketed on digital platforms or information about the price of a product listed. This is a very interesting issue to be discussed further. This research aims to find out whether digital marketing has a significant effect on buying interest. To find out whether price has a significant effect on buying interest. To find out whether digital marketing and price have a significant effect on buying interest. To explain digital marketing and prices from an Islamic business perspective. This research method is a descriptive method with a quantitative approach. The sampling technique in this research used probability sampling with a purposive sampling method; a total sample of 100 Gen-Z Shopee users in Bandar Lampung were used as respondents. The data analysis techniques used in this research are multiple linear regression techniques, coefficient of determination techniques, partial hypothesis testing (T-test), and simultaneously (F test). The results of this research using partial hypothesis testing (T-test) show that digital marketing has a significant effect on purchase interest. Price does not have a significant effect on purchase intention. From the simultaneous hypothesis test (F-test), it can be seen that digital marketing and price have a significant effect on buying interest. In Islamic business, digital marketing and pricing must be based on honesty, transparency, and fairness.
Peran Trade Creation pada Produk dari China Terhadap Impor pakaian di Indonesia Irgi Saeful Rizky; Andika Alexandro; Adinda Faniyah Yusha
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2729

Abstract

International trade plays a strategic role in driving economic growth, especially for developing countries like Indonesia. Through trade activities, countries can access products with more economical prices or superior quality while expanding the market for their local products. One important concept in international trade is trade creation, which is an increase in the volume of trade between countries as a result of the reduction or elimination of tariff and non-tariff barriers. This concept allows goods produced more efficiently in other countries to be imported to replace more expensive or less efficient domestic products (Baier & Bergstrand, 2020). As a developing country, Indonesia is also active in international trade and has significant trade relations with China, particularly in the textile and apparel sector, where China has become the largest trading partner in recent years.
Pengaruh Transformational Leadership Style, Organizational Commitment, Dan Employee Engagement Terhadap Employee Performance Kenyshia Afifah Disty Rahmadhani; Mirzam Arqy Ahmadi
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2732

Abstract

This research aims to analyze the influence of transformational leadership style, organizational commitment, and employee involvement on employee performance. With a quantitative approach, data was collected through a survey involving employees from DJP Central Java II. This research method is quantitative. The population of this research is all 130 employees of DJP Central Java II. The sampling technique in this research is non-probability sampling. The sampling technique used was purposive sampling, the number of samples obtained in this study was 130 respondents. The data needed in this research is primary data. The primary data needed in this research was obtained through distributing questionnaires which were distributed to respondents at DJP Central Java II. The data analysis technique used in this research is descriptive analysis and Structural Equation Model (SEM) analysis with Smart Partial Least Square (PLS). The research results show that transformational leadership style and employee involvement have a significant influence in improving employee performance. In addition, organizational commitment functions as a strengthening relationship between leadership and employee engagement, which indirectly influences performance. This study emphasizes the importance of the role of adaptive leadership and employee involvement in creating a productive work environment resulting in effective and efficient employee performance.
Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Keputusan Pembelian Ulang Melalui Kepuasan Konsumen Sebagai Variabel Intervening pada Minuman Yotta di Cabang Tinumbu Ayu Sulistiya Putri Syahrir; Agung Widhi Kurniawan; Muhammad Ilham Wardhana Haeruddin; Muhammad Ichwan Musa; Zainal Ruma
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2734

Abstract

The aim of this study is to determine the effect of service quality and product quality variables on repurchase decisions through consumer satisfaction as an intervening variable. This research employs a quantitative approach utilizing primary data obtained through questionnaires from respondents. The population in this study consists of 1,380 consumers of Yotta Tinumbu Branch, Makassar City, based on sales data from August to December. The sample in this study was selected using Hair's method, with a total of 150 respondents. The analysis method is conducted using SEM-PLS. The results of this study show that service quality and product quality have a positive and significant impact on consumer satisfaction at Yotta Tinumbu branch. Furthermore, consumer satisfaction also has a positive and significant impact on repurchase decisions. Service quality directly affects repurchase decisions, while product quality does not have a significant impact on repurchase decisions. Additionally, service quality influences repurchase decisions through consumer satisfaction as an intervening variable, whereas product quality does not have a significant impact through this variable.
Pengaruh Kualitas Pelayanan dan Harga Produk terhadap Kepuasan Pelanggan di E-commerce Shopee Reisya Aulia Anhar; Keysha Azahra Ramadhani; Omar Mochtar Andela
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2735

Abstract

This study aims to analyze the effect of service quality and product price on customer satisfaction at Shopee. Service quality, which includes ease of access, transaction security, delivery speed, and other supporting features, is an important factor in creating customer satisfaction. Meanwhile, competitive product prices, discounts, and promotions are also the main considerations for consumers in choosing an e-commerce platform. The results of the study show that service quality and price have a significant effect on customer satisfaction. Good service quality can improve customer experience, while competitive prices increase customer attraction to shop.
Pengertian, Fungsi dan Tujuan Manajemen Pendidikan Istikhori Istikhori; Alfian Khadafi; Vikri Dwiki; Yuyu Yuhaeni
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2756

Abstract

Management is a key role in the educational world, along with independent science discipline, it also collaborates with education (bound). Increasingly, education begins to erode the characteristics of anomalies and destructions makes education lose its power, the education formulated to reflect less and less rivals by other powerful entities, supposedly this weakness rooted in fragile and fragile education management. This study will discuss how the management of education would tackle the problem, starting with its definition of a function of the management of education itself. As for the research methods used in this study are qualitative research methods, to be exact library research. With a documentary data collection technique and data analysis analysis of content analysis. The results of this study indicate that 1) the management of education is defined by a tool in the educational education done through planning, organizing activities. Education function, 2) a) planning (planning), b) organization (organization), c) staffing (organization), d) management (direction), e) coordination (coordination) g) reporting (reporting), h) budgeting (budgeting), while 3) the purpose of management is for the systematic and evaluative implementation of a endeavor.

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